Date Received: 2023-02-06
Issue: Getting a loan or lease
Subissue: High-pressure sales tactics
Consumer Complaint: Two years ago I got approved for a loan which put my life on hold due to the APR being high the amount is high. The value of the car is at XXXX. I am paying more now than what the car is worth on top of it all the car broke down and Im still receiving phone calls from them the bank stating that they will add that to my credit history like theyve been doing which bought my credit score down which Im not liable to get another vehicle at the present time the repairs of the car is running about XXXX which they sold me a bucket which is a 2011 XXXX XXXX if I know what I know now and how is it going to put a dent on my future plans and now I wouldve never went through it can you please help
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 14626
Submitted Via: Web
Date Sent: 2023-02-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-06
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Before I actually get into my complaint letter that I will upload to you I have to say a few extra details about my dealings with this company. First of all they repossessed my car AFTER I had already made an arrangement to pay my car note as I had moved and got a new job. I was forced to pay them XXXX dollars upfront to get my car out of the repossession status and my car note is actually {$520.00} a month. In addition to paying the city of XXXX to locate my car at a local pound as well as actually paying the pound. I missed 2 days of work trying to get my car back because the pound stated that they did not open until after XXXX and then to find out that I had to pay XXXX first to get the car released wait 24 hours and then go back to the pound where my car was with a slip stating I had made said payment. As time went on I made the payments and I did have to make partial payments at time but with all the money I had to pay in that situation alone I always stayed behind. Moving forward to this past evening of XXXX XXXX, XXXX I currently live in XXXXXXXX NC and they sent someone to my home without any notice to repossess my car yet again. I had to sit in my car and explain my rights to an aggressive man trying to take my car and in the end I had to pay him {$100.00} cash for him to put my car down even after showing him I had just made a XXXX dollar payment while sitting in my car. The man stated that he had to talk directly with the company to get a confirmation number even though I had it available to him on my phone in my hand! He also was blocking the driveway off from my neighbors causing more public embarrassment as people where trying to come home or leave for work! He said he would not move his truck until I got out of my car. Meanwhile I called XXXX XXXX 5 times on speaker phone selecting different options for them all to say that they were closed! How can you send someone to repossess a car and require them to call for payment but no one is available to verify? So if I didn't know my rights I would have made a payment and had my car taken on the same night all for me to go through what I did before when my car should not have been up for repossession anyways. My payments have been on autopay at {$150.00} a week since XXXX and now all of a sudden it is not on autopay. Furthermore I looked at the agreement and they made me pay a XXXX dollar down payment and also pay XXXX for a warranty I knew nothing about in addition to the actual cost of my car being {$19000.00} but the finance charge is {$15000.00} at 22.99 % APR!! This is very unfair practices now I will let my letter to XXXX, CFPB and the AG explain how this has affected my life and my family 's life XXXX XXXX XXXX XXXX XXXX XXXX XXXX # XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX, XXXX Credit Acceptance Corporation XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX NOTICE TO AGENT IS NOTICE TO PRINCIPAL AND NOTICE TO PRINCIPAL IS NOTICE TO AGENT RE : ACCOUNT # XXXX ( Credit Acceptance Corporation ) RE : ACCOUNT # XXXX ( XXXX XXXX XXXX XXXX XXXX ) Make Of Car : XXXX Model : XXXX XXXX # : XXXX To Whom It May Concern : I recently obtained a copy of my credit report, due to me trying to obtain business capital for my business. I noticed some accounts on my consumer report that should not be there. I demand the below accounts be deleted from my consumer report immediately. The amounts reported are inaccurate and inaccurate to the agreement notice. Also this company has changed payment dates and amounts 3 times over 2 years. In the agreement the warranty that was not signed by me charged me illegally as well as the down payment being illegal and charged a finance charge that is almost equal to the value of the car which WAS at the time of purchase {$19000.00} and the finance charge which also was not disclosed at the time of purchase {$15.00}, XXXX ( 22.99 % APR ). Insurance was not included with this finance charge either I also pay {$360.00} a month for car insurance. They did not disclose to me my rights and I did not sign all of these things that have an electronic signature on them. ACCOUNT # XXXX ( Credit Acceptance Corporation ) ACCOUNT # XXXX ( XXXX XXXX XXXX XXXX XXXX ) The reporting of these accounts are violations of 15 USC 1681a, The Fair Credit Reporting Act. [ 15 USC 1681 ( a ) ( 2 ) ( B ) ] : ( 2 ) Exclusions.- Except as provided in paragraph ( 3 ), the term consumer report does not include- ( B ) any authorization or approval of a specific extension of credit directly or indirectly by the issuer of a credit card or similar device ; So, let me explain. Under the Truth in Lending Act 15 USC 1602 ( g ), credit card is defined as the following : The term credit card means any card, plate, coupon book or other credit device existing for the purpose of obtaining money, property, labor or services on credit. This makes my social security card, drivers license/ID, and license plate credit cards that are/were used for the extension of credit. I am writing in regard to the above- referenced accounts and transactions. This vehicle was purchased at XXXX XXXX XXXX XXXX XXXX on XX/XX/XXXX. I have also been informed from the Federal Trade Commission ( FTC ) more specifically the Gramm-Leach-Bliley Act 15 USC 6802 obligations with respect to disclosures of personal information ( a ) NOTICE REQUIREMENTS Except as otherwise provided in this subchapter, a financial institution may not, directly or through any affiliate, disclose to a nonaffiliated third party any nonpublic personal information, unless such financial institution provides or has provided to the consumer a notice that complies with section 6803 of this title. ( b ) OPT OUT ( 1 ) IN GENERAL A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless ( A ) such financial institution clearly and conspicuously discloses to the consumer, in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title, that such information may be disclosed to such third party ; ( B ) The consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party ; and ( C ) The consumer is given an explanation of how the consumer can exercise that nondisclosure option. XXXX XXXX XXXX XXXX XXXX did not disclose this information to me that is required by federal law. XXXX XXXX XXXX XXXX XXXX. Knowingly and willfully withheld pertinent information regarding the disclosure of my information to affiliated and unafilliated third parties. XXXX XXXX XXXX XXXX XXXX knowingly and willfully withheld information that explained how I the consumer can exercise that nondisclosure option. You are in violations of several federal laws. You have 10 calendar days from the receipt of this letter to delete this account from all credit reporting agencies that you have furnished this information to along with all my consumer reports that this information is on. Should you decide to discriminate against me for future business and or product because I exercised my rights under this or any chapter. I will come after you for damages and I will use the contents of this correspondence as proof of such decision. 15 USC 1691 a ( 3 ) ( a ) ACTIVITIES CONSTITUTING DISCRIMINATION It shall be unlawful for any creditor to discriminate against any applicant, with respect to any aspect of a credit transaction- ( 1 ) On the basis of race, color, religion, national origin, sex or marital status., or age ( provided the applicant has the capacity to contract ) ; ( 2 ) Because all or part of the applicants income derives from any public assistance program ; or ( 3 ) Because the applicant has in good faith exercised any right under this chapter. Best Regards, XXXX XXXX XXXX
Company Response:
State: NC
Zip: 28213
Submitted Via: Web
Date Sent: 2023-02-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-06
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: This complaint is against XXXX XXXX Credit Acceptance CorpXXXX Until viewing my credit file, I had never heard of this company. I have been disputing an inquiry this company placed on my credit file, without my permission. My initial dispute started in XXXX of XXXX. All three credit bureaus come back with first a stall tactic and then a fake validation letter. According to the credit bureaus, they have confirmed with this company that the inquiry belongs to me and that you are not removing it. I Demand that you do IMMEDIATELY! I have lost all my patience and this is the final attempt before I file legal action against this company. I have been the victim of ID theft. I was in a motorcycle accident early last year and someone made an attempt to apply for unemployment in my name. I have short term XXXX from my job so knew this wasnt me. A few months later they made several attempts to obtain credit cards and car loans in my name. No one in their right mind would put many credit inquiries in a short amount of time. I have not applied for any loans or credit cards with this company and do not wish to. There are two inquiries that need removing immediately. Since Credit Acceptance Corp is reporting that the inquiry is valid then I demand to see the proof. Also, prove that it is actually me that made the inquiry 1.I demand the original credit application signed by me, showing my wet ink signature? You dont because it doesnt exist. 2.Did you even make an attempt to investigate this matter to prove it was actually me? Again, no you did not as I was never contacted by this company in regards to this so-called fake investigation. 3. I demand a full ledger of every step of your investigative process, for each dispute submitted by me. To continually ignore my request for validation shows malicious and willful noncompliance, which is against Federal Law. You have violated many federal laws in The Privacy Act of 1974. One agency is not allowed to share information with another agency without a consumers consent. 15 USC 1681 section 604 A - governs my right to privacy. Information can not be furnished on any report without my written consent. I never gave you my consent. I have reported this fraud to the proper authorities. I am demanding you remove all inquiries made by this company to all three credit bureaus immediately. Federal law states that fraudulent items are to be removed within 4 days. You have run out of time. If these inquiries are not removed and proof of this action has not been sent to me I WILL TAKE LEGAL ACTION AGAINST YOU. Violation of the Fair Credit Reporting Act is {$1000.00} per violation. Since you have decided to ignore or perform proper due diligence when I demanded an investigation, you are responsible. You are the furnisher of this information, so the burden of proof and all liability is on you. At this time, I am demanding {$2000.00}, for the violations and the immediate removal of all inquiries from this company. The following inquires were placed fraudulently on my report on 1. XX/XX/XXXX 2. XX/XX/XXXX Your expeditious handling of this matter is expected.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 165XX
Submitted Via: Web
Date Sent: 2023-02-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-06
Issue: Getting a loan or lease
Subissue: Confusing or misleading advertising or marketing
Consumer Complaint: I recently financed a car with credit acceptance Corp and I believe that I also was lead into a misleading loan. I am paying XXXX percent, {$420.00} a month for a used XXXX XXXX XXXX that at the time had XXXX miles. When I tried to buy it at the dealership I remember it saying XXXX. I had put down XXXX and I still have to pay XXXX for XXXX years. After reading they are being sued in NY by deceptive loans, I believe I was wronged as well. And want my story heard as well. My loan is XXXX months, and the interest has made the car over XXXX dollars. I have already paid for XXXX months and the loan hasnt even gone down to XXXX which is apparently the cost of the car afterwards when I signed. I did not have great credit at the time so I believed that maybe the price changed for me alone because of that. Understood the interest because of my credit but could not understand how I could put down XXXX still pay XXXX and for XXXX years. And how a car that is XXXX blue book value of XXXX XXXX ended up being XXXX and I will be stuck with this loan for a long time. I also believed the mileage had played a part in the cost but the price did change after I initiated buying it. I am able to afford it yet is taking way too much of my income. at the time I did not pay rent or bills and now that I do I worry about not being able to afford my car. I always thought this loan was confusing but I do also feel like as a first time buyer I was mislead. And that I just took their word that my credit was so bad. But it seems like my Loan has barely gone down even though I continue to pay XXXX each month. I would like to be reached out to in regards to this loan and lawsuit as I believe Im another case against them. I was not sure who to contact but I am looking into contacting the NY attorneys who brought this lawsuit to light. XXXX XXXX can reach out to me but I will probably not take their word as they do not seem like a good company and have been sued before. Im sure they will just try to tell me this is right even though I feel its wrong and I would like someone else to reevaluate the loan.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 08865
Submitted Via: Web
Date Sent: 2023-02-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-06
Issue: Struggling to pay your loan
Subissue: Denied request to lower payments
Consumer Complaint: Credit Acceptance has violated my rights. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 section 604 A section 2 ; it also states a consumer reporting agency can not furnish a account without my written instructions. Excessive interest fee charged illegally
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 38125
Submitted Via: Web
Date Sent: 2023-02-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-06
Issue: Struggling to pay your loan
Subissue: Denied request to lower payments
Consumer Complaint: In accordance with the fair credit reporting act this creditor has violated my rights under 15usc 1681 section 602 states I have the right to privacy. 15u.s.c 1681 section 604a section 2 it also states consumer reporting agency can not furnish an account without my instructions on the 15uscs 1666b a creditor can not treat a payment on a credit card account under an open and consumer credit plan as late for any purpose. I have asked them repeatedly to come get the vehicle, and they refuse, I was told the vehicle was not worth repo due to the value versus the loan. They are reporting this account as negative and it has affected my credit. I always get the run around, I have repeatedly called and all they try to do is have someone repossess the vehicle when I have voluntarily offered to surrender it in exchange to have the negative reporting stopped. They have damaged my credit, and are not willing to work with me whatsoever.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 43606
Submitted Via: Web
Date Sent: 2023-02-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-07
Issue: Took or threatened to take negative or legal action
Subissue: Threatened to sue you for very old debt
Consumer Complaint: Dear Consumer Financial Protection Bureau, CreditAcpt I am writing to bring attention to some violations of consumer law that I have become aware of. Specifically, I am referring to improper reporting of debt, reaging accounts, incorrect report dates, incorrect open dates, incorrect payment status, incorrect last active dates, and incorrect last payment dates. Each of these violations presents potential harm to consumers and their financial credibility, and they must be addressed swiftly. I mean this company is reporting 120 or 180 days late since XX/XX/2020?!?! I would like to direct your attention to the Fair Credit Reporting Act ( FCRA ), which states that consumer reporting agencies must exercise reasonable care when reporting information to credit bureaus, must maintain reasonable procedures for maximum possible accuracy, and must not report obsolete information. Furthermore, the Truth in Lending Act ( TILA ) seeks to promote the informed use of consumer credit by requiring disclosure of credit terms and limitations on certain credit agreements. This is relevant, as the improper reporting of debt and other inaccuracies could lead to a false understanding of the terms on which a consumer may receive credit. Given the potential consequence of these issues, I urge the Consumer Financial Protection Bureau to take action and hold credit agencies accountable so that these violations can be appropriately addressed and consumers can be adequately protected from harm.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60620
Submitted Via: Web
Date Sent: 2023-02-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-02
Issue: Managing the loan or lease
Subissue: Problem with additional products or services purchased with the loan
Consumer Complaint: XX/XX/2020 XXXX AM I PURCHASED A USED VEHICLE FOR {$39000.00} {$5900.00} EXTENDED WARRANTY XXXX MILES FOR 10 YEARS {$290.00} TIRE DISPOSAL ENVIRONMENTAL PROTECTION TOTAL COST {$45000.00}. FINANCE CHARGE WAS {$16000.00} AND MADE THE APR 23 % OIL CHANGE WAS NEVER DONE I NOTIFIED THE DEALERSHIP AND PROVIDED PROOF I ALSO PROVIDED DIAGNOSTIC OF THE DAMAGES THAT WERE CAUSED DUE TO THEM NOT CHANGING THE OIL AND I ACTUALLY PAID FOR IT TO BE DONE. I WENT TO THE DEALERSHIP SO THAT THEY CAN FIX IT SINCE I PURCHASED AN EXTENDED WARRANTY I WAS TOLD THAT I DONT HAVE ONE. THE DIAGNOSTIC THAT WAS PERFORMED BY THE DEALERSHIP SHOWED MANY PROBLEMS AND THEY TOLD ME THAT THEY CANT HELP ME. EVEN AFTER THE EXTENDED WARRANTY WAS PURCHASED.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07018
Submitted Via: Web
Date Sent: 2023-02-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-02
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I received a copy of my credit report with the intention of trying to improve my my credit and take care of my responsibilities and noticed a few accounts that I wanted a little more explanation on. I am not saying they reporting right or wrong I am saying that I am not XXXX percent sure if they are. I also read something called the fair credit reporting act were it said I have the right to challenge anything I am not sure is accurate. Are you familiar with something called 15 U.S.C section 168i ( a )? I heard that if you cant not provide proof these accounts must be deleted if they are XXXX percent right and correct. So could you please check on this and get back to me? I saw on a credit site and board where this lawyer said you have 30 days to complete this investigation please investigate the following account and remove them if anything is missing or not correct on them. In accordance with the fair credit reporting act in accordance with the fair credit XXXX XXXX has violated my rights 15 U.S.C 1681 section 602 A states I have the right to privacy 15 U.S.C 1681 section 604 A section 2 it also states a consumer reporting agency can not furnish a account without my written instructions.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48235
Submitted Via: Web
Date Sent: 2023-02-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-02
Issue: Struggling to pay your loan
Subissue: Lender trying to repossess or disable the vehicle
Consumer Complaint: When we bought the truck, we were told we were paying $ XXXX. But when we looked into, it looks like we are paying over {$30000.00}. Not what we agreed. And the payments are astronomical. Almost {$600.00}... please help!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 080XX
Submitted Via: Web
Date Sent: 2023-02-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A