Date Received: 2023-03-21
Issue: Problems at the end of the loan or lease
Subissue: Problem while selling or giving up the vehicle
Consumer Complaint: XXXX {$10000.00} I traded in my XXXX XXXX XXXX for a XXXXXXXX XXXX XXXX. The car broke down the first week. There mechanic fixed the problem but it still broke down. We contacted XXXX XXXX he gave me my XXXX XXXX to drive until the repair was done. But still had issues with the truck. It had problems already when we got it. XXXX {$12000.00} XXXX XXXXXXXX XXXX it had problems with it as well abs fault light is on and the car needed a core pack. Contacted XXXX XXXX about he never fixed it. So we had to. And the price for it was not what he said and its not a match on XXXX. Also he never registered the vehicle to dmv. I contacted Credit Acceptance about both of the vehicles and I try to get in contact with XXXX phone about the car so he would tell me where it was located and the representative I spoke to she wrote everything down. And also when I told them about the problems I was having with the XXXX XXXX the representative told me that they can come and pick it up and resell it so I was never contacted letting me know that someone came or called a mechanic about the XXXX XXXX and they said that it was not worth them picking up. I also told them about the price of the XXXX XXXXXXXX XXXX and the price was way too high is not the same on XXXX and I needed it to be down
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 239XX
Submitted Via: Web
Date Sent: 2023-03-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-21
Issue: Getting a loan or lease
Subissue: Fraudulent loan
Consumer Complaint: Credit acceptance gave me a loan for a vehicle that did not last 3 months. The warranty they provided was useless. They repossessed the vehicle sold it for {$7500.00} the vehicle had no engine in it because it was being repaired the vehicle was valued at {$9000.00} some how i owe them {$7700.00} for a suv that was worth less. I puts down {$4600.00} as a down payment. They have not provided any details about the original contract and they closed the account on my credit using tactics to bully me to pay for a vehicle that otherwise should have never been sold. They have multiple lawsuits in New York and other states. Any investigation into this fraudulent company will determine they should not be allowed in Virginia. Credit acceptance should be prosecuted for violations against the people. They have not complied with my request for the original contract they refused to negotiate and are rude. They have violated Fcra deliberately and no one can do anything about it
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 23666
Submitted Via: Web
Date Sent: 2023-03-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-21
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. Account name : XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Account name : CREDIT ACCEPTANCE CORP ACCT # XXXX XXXX XXXX XXXX XXXX XXXX XXXX Account name : XXXX XXXX ACCT # XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Account name : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX has violated my rights. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. 15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. w/Gratitude
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28314
Submitted Via: Web
Date Sent: 2023-03-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-21
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the fair credit Reporting act XXXX Account # XXXX, has violated my rights. 15 USC 1681 Section 602 States I have the right to privacy. 15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions. 15 USC 1666B : A creditor may not treat u payment on a credit card account under en open end consumer credit plan as late for purpose.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 308XX
Submitted Via: Web
Date Sent: 2023-03-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-21
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I am writing to inform you that I have discovered inaccuracies on my consumer file maintained by your institution, and I am concerned that you are not in compliance with the Fair Credit Reporting Act ( FCRA ) provisions. As defined in 15 U.S. Code 1681a, the term " consumer report '' means any written, oral, or other communication of any information by a consumer reporting agency bearing on a consumer 's creditworthiness, credit standing, credit capacity, character, general reputation, personal characteristics, or mode of living, which is used or expected to be used or collected in whole or in part for the purpose of serving as a factor in establishing the consumer 's eligibility for credit or insurance to be used primarily for personal, family, or household purposes, employment, or any other purpose authorized under section 1681b of this title.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 08638
Submitted Via: Web
Date Sent: 2023-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-21
Issue: Struggling to pay your loan
Subissue: Loan balance remaining after the vehicle is repossessed and sold
Consumer Complaint: Hello, My name is XXXX and I need help... XXXX XXXX XXXX XXXX : XXXX Start Date:XXXX Initial Balance : {$26000.00} Remaining Balance : {$17000.00} I put a down payment on a truck in XXXX, Within 5 months the engine went out. I went to XXXX dealership, and they say they put a new engine in the vehicle and apparently they didn't. Now not even 2 years later I need another engine on the vehicle. My vehicle doesn't run and I'm stuck paying a car note of XXXX a month. XXXX XXXX in XXXX XXXX IL is now telling me that my warranty has ran out but I already used the warranty 5 months after putting down a down payment. Now I have to file bankruptcy because I cant receive another loan since I already have one with Credit Acceptance. I feel its very unfair that XXXX XXXX are giving people vehicles that barely work and now where stuck and in debt because of it. Is it any way you can look into this situation? I just dont want anyway else to have to go through what I'm currently going through. They need to be shut down immediately.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 604XX
Submitted Via: Web
Date Sent: 2023-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-20
Issue: Managing the loan or lease
Subissue: Problem with additional products or services purchased with the loan
Consumer Complaint: Purchased a XXXX XXXX XXXX XXXX from modern. XXXX XXXX and credit acceptance corporation was the bank that approved the loan the vehicle was financed for a total of {$10000.00} double what it was selling for in addition credit acceptance tacked on a warranty that I pay for tacked for n to the loan I was never told about or agreed to and was not told of the final total of the car loan I felt misrepresented in the whole ordeal I feel like I paid way more than double value of this vehicle and signed of false and hidden fees I feel car should have been paid in full. I still owe {$5000.00} on this loan. That I'm stuck with.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 815XX
Submitted Via: Web
Date Sent: 2023-03-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-21
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: I made the settlement payment to this company in return to have all information removed off my credit regarding this debt from the reporting agencies. This company has not kept their promise and had failed to delete any and all information from my consumer report, I have disputed this matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 44121
Submitted Via: Web
Date Sent: 2023-04-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-20
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: To Whom It May Concern : Summary I am writing this letter to request that my credit profile be corrected. While your system may reflect late payments, I have identified several inaccuracies throughout the history of this loan which would nullify those negative marks. Attached you will find documentation showing the difference between the purchase price of my vehicle, the initial amount reported to the credit agencies, and the initial balance recorded in the system of Credit Acceptance Corporation. While these may appear to be minor discrepancies or potential mistakes, recent litigation in several states have identified a pattern of predatory lending, the inflation of balances, hidden charges, the forceful adding of additional products to the loan, as well as several other procedures which violate the TRUTH IN LENDING ACT, as well as the FAIR CREDIT REPORTING ACT. Description of Situation I initially financed my vehicle through CAC ( Credit Acceptance Corporation ) in the fall of XXXX with an initial purchase price of {$15000.00}. I paid a down payment of {$3000.00}. This should have made the financed price {$12000.00}. However the balance reported initially to the credit agencies was {$16000.00} ( which I was told was due to taxes and fees and a warranty due to the high mileage of the vehicle ), while the initial balance in CACs system was recorded as {$26000.00}. For a vehicle to be financed at {$12000.00}, and ultimately cost over {$26000.00}, after being paid off over 6 months early, violates the usury law in the state of Tennessee. My research has shown that CAC has already been held liable in the state of Massachusetts and is engaged in current litigation with the state of New York, as well as the Consumer Financial Protection Bureau for charges identical to those I have outlined throughout my own personal experience. In the fall of XXXX, I looked to finance a vehicle to not only have reliable transportation, but also to build credit as I looked to purchase a home in the future. I was unaware of the situation that I was placing myself in. CAC has reported over 30 payments as late, ( most of which say 120 days ) even during the period of time that should have been covered under the CARES act during XXXX, and essentially have destroyed my credit profile even though I ultimately paid off the vehicle, and also did so over 6 months early. Even after I paid off the remaining balance on XX/XX/XXXX, to end this dreadful situation, I still was reported late as of XX/XX/XXXX. I have exhausted the dispute process with CAC and have been unsuccessful due to the inaccurate recording of balances, payments, and other information within CACs system. However, this particular creditor has demonstrated the ability to, and the practice of manipulating their own systems, violating consumer rights, and other unfair and illegal practices in an effort to improve and sustain a certain financial bottom line. Resolution I request the deletion of ALL negative remarks on my CAC account with all 3 credit agencies due to their inaccuracy. Unfortunately, this situation has placed me in a position where I can not move forward without reconciliation. While I am frustrated and distraught with the position that this matter has placed me in, and I am well aware of the fact that I was taken advantage of, I have faith in your agency. I have faith that you will assist me and do what is just. I look forward to your response. Thank You In Advance,
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 38116
Submitted Via: Web
Date Sent: 2023-03-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-20
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Your credit inquiry is damaging my credit rating.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 302XX
Submitted Via: Web
Date Sent: 2023-03-20
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: N/A