Date Received: 2022-01-08
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/XXXX an unauthorized withdrawal of {$1000.00} was attempted from my checking account. Because balance in account was low, the withdrawal was declined. On XX/XX/XXXX I visited the bank to close this account and alert bank to fraudulent activity. The bank employee put a " hold '' and " watch '' on this account so as not to disrupt my ss deposit on XX/XX/XXXX. I also opened a new checking account. A second attempt at a {$1000.00} withdrawal occurred on XX/XX/XXXX and was successful. I visited the bank on XX/XX/XXXX and closed both checking accounts and a savings account. The company attempting to steal from my account is COINBASE with headquarters in XXXX XXXX, CA. When I called the company number XXXX to shut down my account ( XX/XX/XXXX ) the person I spoke to ( XXXX XXXX ), requested that I load software to my computer so he could remotely access my computer. Why would he need access to my computer to shut down my account???? Permission was not granted and I disconnected conversation. I have notified COINBASE via letter dated XX/XX/XXXX to close my account. This person also called my cellular provider and changed my account to a different provider, and I could no longer use my cell phone. This security breach has been an ongoing nightmare.
Company Response:
State: NC
Zip: 27203
Submitted Via: Web
Date Sent: 2022-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-08
Issue: Wrong amount charged or received
Subissue:
Consumer Complaint: My bank did a reversal for a {$34000.00} transfer to my Coinbase account. My account balance went from {$53000.00} to {$6700.00}. I messaged Coinbase supposed multiple times and no one can give me a reason for the {$46000.00} decrease. They havent offered me a refund or any type of solution to the problem. Ive been missing my {$19000.00} since XX/XX/2021.
Company Response:
State: FL
Zip: 32819
Submitted Via: Web
Date Sent: 2022-01-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-07
Issue: Other service problem
Subissue:
Consumer Complaint: Good Afternoon. My name is XXXX XXXX XXXX. I currently have a investment account open with Coinbase Pro to purchase crypto currency. On XX/XX/2021, Coinbase Pro listed a new crypto currency on their platform called XXXX XXXX in which purchased XXXX valued at {$3200.00}. Due to an internal error by Coinbase, XXXX XXXX was listed at the incorrect price. Please be advised that price was inflated accidently by ten times the correct price. Many investors including myself bought the XXXX XXXX on XX/XX/XXXX via Coinbase Pro not knowing that the price was incorrect and highly inflated. Coinbase Pro refuses to acknowledge and rectify an internal error that caused many investors to lose XXXX percent of their investment. Please note that incorrect listing of XXXX XXXX limited the amount XXXX I could purchase and negated the profit that I would have made. After submitting a complaint to Coinbase, they responded stating " Per our trading rules- XXXX A limit order will only ever fill at the specified price or a better ''. Coinbase has caused many users of their platform lose funds. Please note that Coinbase is trying to avoid accountability for internal error that caused many investors to lose money. Please help!
Company Response:
State: VA
Zip: 20191
Submitted Via: Web
Date Sent: 2022-01-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-07
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I have a Coinbase XXXX debit card that was used fraudulently on XX/XX/XXXX. The fraudulent transactions totaled {$1600.00} and drained my account. I reported the card # as stolen and contacted their support phone number the same day. ( I still had the card in my possession, so I am unsure as to how the fraud was committed ). Coinbase has not been able to reverse those fraudulent charges or issue me a provisional credit as per the member agreement and federal law. The fraudulent transactions are listed here : XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX IXXXX XXXXXX/XX/XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX XX/XX/XXXX XXXX XXXX XXXX SXXXX XXXX XXXX XX/XX/XXXX XXXXXXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX & XXXX XX/XX/XXXX XXXXXXXX XXXX
Company Response:
State: WI
Zip: 53132
Submitted Via: Web
Date Sent: 2022-01-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-07
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX i purchased XXXX gyen on XX/XX/XXXX I purchased XXXX XXXX gyen from the exchange coinbase. After i putchesed i tried to remove XXXX XXXX transaction then XXXX canceled after it went through by coinbase because they had an issue with there system then they locked my account for more then 2 weeks and i lost 75 % of my investment intial investment because of there negligence and then they changed my transaction from XXXX XXXX to XXXX XXXX and XXXX XXXX to XXXX XXXX They stolen millions from us i part of a group 2000+ people they did this to also i have all proof prooving
Company Response:
State: FL
Zip: 33952
Submitted Via: Web
Date Sent: 2022-01-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-07
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I have a crypto account with Coinbase pro and I usually use their app to trade or transfer money and check my portfolio but for the last 2 days I can not access my account through their Coinbase pro app on my XXXX. I contacted their support which are very incompetent and do NOT know what they are doing and are NOT capable of fixing my issue. And still till now I can not access my account and I have crypto in it and I have invested a lot of my money with Coinbase pro but they are not helping me access my account and they can not resolve the issue and I do not want to lose all my money
Company Response:
State: AL
Zip: 35226
Submitted Via: Web
Date Sent: 2022-01-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-07
Issue: Fraud or scam
Subissue:
Consumer Complaint: 1. These transactions into Coinbase company were part of a cryptocurrency scam. 2. After several days investigation, there are plenty and verifiable evidence along with other victims indicating this is a cryptocurrency scam and fraud. The website has showed the fraudulent activities. XXXX XXXX XXXX XXXX XXXX. I tracked the downstream wallet, which was report many times for fraud, and Coinbase ignored the problems and they didnt do anything to investigate or close the fraud wallet. 4. Coinbase has a big loophole that makes it easy for the scammers to do money laundering and allows scam site to launder funds to their platform. Such merchant was contributed to fraudulent practices and did not have any safety precautions in place to protect myself and others from this happening.
Company Response:
State: AZ
Zip: 85283
Submitted Via: Web
Date Sent: 2022-01-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-07
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2021 I purchased GYEN coin which were deposited into my Coinbase account. Within a few days, the price of GYEN went up and at that time I sold all my GYEN for over {$550.00}. Almost a week later, Coinbase confiscated the profits from that trade which were still in my account by taking {$550.00} worth of coins in my account and sending to themselves. They have stated there was an error they corrected and that this problem, including my complaint, has been resolved internally and Coinbase has not communicated any further with me. I want my money back which Coinbase has robbed me of.
Company Response:
State: FL
Zip: 32606
Submitted Via: Web
Date Sent: 2022-01-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: Coinbase ( cryptocurrency ) listed a new stable coin, XXXX, in XXXX, 2021. I had approximately {$100000.00} of a different coin, XXXX, and I converted all of it to XXXX. The price should have remained constant, but Coinbase set it up incorrectly, so when people began to purchase, the price value went up. Within hours, my portfolio had increased to {$170000.00}, but Coinbase disabled selling, so I was not able to sell for a profit. Trading remained disabled for several weeks, until the price was fixed at a much lower value. When trading of XXXX finally resumed, my portfolio had dropped to around {$23000.00}, where it remained because XXXX was now operating correctly as a stable coin. I'm only just now reporting this because I have been in constant contact with Coinbase trying to get a refund of my initial investment, through phone calls and email correspondence with Coinbase Support as well as filing a formal complaint with Coinbase on their company site and also filing a complaint with the better business bureau and FTC. In addition to the loss I incurred due to Coinbase not allowing sale of XXXX while they worked to fix their mistakes, the 3 separate conversions that I made on XX/XX/XXXX from XXXX to XXXX each had hidden fees totaling around {$6000.00} even though the transaction previews showed a {$0.00} Coinbase fee to complete. Please help me recover these losses. Thank you.
Company Response:
State: SC
Zip: 293XX
Submitted Via: Web
Date Sent: 2022-01-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-06
Issue: Other transaction problem
Subissue:
Consumer Complaint: XXXX - I realized around XXXX on Friday XX/XX/XXXX that I had lost my phone. XXXX - {$2000.00} charge shows up on my XXXX account from Coinbase XXXX- I did not think much of it until Tuesday when I checked my checking account and there were three charges, two from XXXX ( {$1600.00} & {$50.00} ) and one from Coinbase ( {$2000.00} ). Upon figuring this out, I checked my accounts in those apps and saw that fraudulent charges were made from my phone which was somehow unlocked ( I am guessing they saw me put my pin in at the bar ). You can see in the account activity here or in upload : XXXX XXXX XXXX? XXXX I began case XXXX with CoinBase about my fraud detailing what I explained above. They promptly replied with the steps to secure my account which I did. XXXX - {$2000.00} returned to my XXXX account - everything appears to be resolved. I still have all of my Ethereum2 in my Coinbase account ~ {$1600.00} at the time ( fluctuates wildly, you can see in the dropbox document my balance ). I really wanted to get my money out of Coinbase at this point, but since I agreed to " stake '' my Ethereum2, I was unable to sell it until Ethereum2 became salable ( my choice, which I obviously regret ). XXXX - I recieve an email saying my transfer failed " On XX/XX/2021, you attempted a transfer of {$2000.00} USD. Unfortunately, the transfer failed due to either a lack of funds or a technical problem with the transfer itself. In order to complete your payment, you must either initiate another transfer or use funds from your Coinbase account. Make payment. If you don't take action, in 5 days we will initate an automatic recovery, which could include selling your cryptocurrency holdings on both Coinbase and Coinbase XXXX '' - I disregard (, y mistake ) as this had already been confirmed as fraud. XXXX - Decide to check my Coinbase account, my portfolio is empty ( all my crypto was gone ) and I got a message saying a payment was required it read : " Your recent purchase failed. Until you make a payment, you can not trade or cash out any funds. If you don't make a payment within 5 business days of payment failure, we'll make a payment on your behalf by selling some of your crypto. '' Clearly this had already happened. In addition it says I now owe {$310.00}. I promptly open a case with Coinbase support. XXXX - I get an email from Coinbase stating : Hi XXXX, Thanks for contacting us. It appears your account is restricted due to reversed transactions with your bank and an outstanding balance owed to Coinbase. We understand that your account may have been compromised and unauthorized activity occurred. Customers are responsible for the security of their devices and passwords, and for any activity that occurs when those devices or passwords are compromised. Please read our security page for more information : XXXX XXXX XXXX We recognize the difficult position this puts you in. However, we can not reimburse or credit you for this outstanding balance owed to Coinbase because once digital currency is purchased or sent off the platform, we are unable to reverse these transactions. Please note : For Coinbase to consider restoring the purchasing ability for your Coinbase account in the future, you will first need to first resolve the outstanding balance owed to Coinbase. Regards, Coinbase Support ref : XXXX : ref So here we are - of course I would like my funds back, but I realize that is a longshot - even if I can not get my funds back, I would like to protect other consumers from this. Thank you.
Company Response:
State: MN
Zip: 55423
Submitted Via: Web
Date Sent: 2022-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A