Date Received: 2021-12-30
Issue: Fraud or scam
Subissue:
Consumer Complaint: 1. Coinbase is a XXXX XXXX dollar company, charged expensive fee, 1.5 % fee for every dollar in or out, yet the customer service is almost 0 to none. A customer can never get direct help through phone or an email on a timely manner ; Coinbase Wallet is called # 1 secure store, yet it provides a heaven for criminals and a XXXX to investors like me. There are thousands of Coinbase wallet customers like me who are desperate victims, yet got no help from Coinbase. If I could communicate with Coinbase directly and got informed properly, the following would never happen. 2. Coinbase Wallet has design flaw, I wasn't even aware that I signed the Smart contract, Coinbase Wallet never informed me that I about to sign Smart Contract. After words, there are no transparency of contract I singed. Also, Coinbase states that " their app generates a 12 word recovery phrase which is what gives you, and only you, access to your account to move received funds '' thats FALSE! Once I was dragged in to Smart contract, they have access to my funds, no need my 12 word recovery phrase. 3. I joined the mining pool ( ETH-BASE ) on Coinbase wallet in XXXX, which used the Tether stored in my wallet to generate mining revenues. On XX/XX/XXXX, the mining pool interface says XXXX, 4 % interest, reward XXXX, in 15 days, I clicked to get more info, and it immediately said that I was in an ETH Smart Contract and my fund is locked for 15 days. I called Coinbase @ XXXX, I was on hold forever, nobody answers the phone. So, I chatted with mining pool customer service, I was told that I need to collect XXXX XXXX in 15 days, which is XX/XX/XXXX, I would get 4 % daily interest, and XXXX rewards. If I my account didnt reach the minimum XXXX XXXX, I would get penalty of 20 % of my investment. In the next two weeks, I tried to get all the help from friends and family to fund my account to XXXX USDT. On XX/XX/XXXX, I waited my money back to my account, nothing happened, so I called Coinbase @ XXXX, still I couldnt get anybody answer the phone, so I chatted with mining pool customer service, I was told since I have proceeds, now I need to deposit XXXX USDT capital gain tax first to SEC, then I would get all my money back. On XXXX XXXX, I made two deposits of total XXXX XXXX, but I was told that I made mistake, that I should put exact amount of XXXX USDT at once, after failed again to get help from Coinbase XXXX, I filed complain with XXXX on XX/XX/XXXX, the ID is XXXX, Since I filed complain, I havent heard a response from Coinbase. In desperate to get my money back, on XX/XX/XXXX, I deposited exact amount of XXXXXXXX XXXX, on XX/XX/XXXX, the interface said I have completed capital gain tax payment and my XXXX would be released in 24 hrs to my wallet ( see attachment 1 ). 24 Hrs later, it didnt, the mining pool customer service told me in order to get my money back, I need to deposit XXXX XXXX to activate my account ( See attachment 2 ). In next few days, I called Coinbase, I was on hold for 3 hrs, and got disconnect. Until XX/XX/XXXX, I finally talked to a customer rep, opened case # XXXX. On XX/XX/XXXX, Coinbase replied, they conveniently denied any responsibility and provided no help ( See attachment 3 ). Coinbase states that " their app generates a 12 word recovery phrase which is what gives you, and only you, access to your account to move received funds '' thats FALSE! Once I was stuck into Smart contract, they have access to my funds, no need my 12 word recovery phrase. Right now I have total original investment of {$200000.00}, and proceeds of {$100000.00} locked in a ETH public chain, for a total of {$300000.00}. Please help me to get my money back!
Company Response:
State: NH
Zip: 030XX
Submitted Via: Web
Date Sent: 2021-12-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-29
Issue: Fraud or scam
Subissue:
Consumer Complaint: Hello, I firstly meet the girl on a dating app and we had agree to talk on XXXX, then she being so careful for me and we started to talk about personal life where I started to trust her. After a while she invited me to join XXXX XXXX in coinbase wallet, supposedly to make a generous return. I agree. Now after I had deposited over XXXX I start to questions my self and was about to wither the money but I couldn't. I asked her how to get my money back but I was told to put more liquidity in the pool so I can withdraw my money. Now I'm very desperate called Coinable Suport but they just redirected me to Dating app Suport. Can you please help me? I can provide more info and screen shots with conversation. Please, please help refund my money its all I had
Company Response:
State: MA
Zip: 02453
Submitted Via: Web
Date Sent: 2022-01-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-29
Issue: Fraud or scam
Subissue:
Consumer Complaint: I had an account with Coinbase Global IncXXXX since XXXX. The last time I logged into my account was XX/XX/XXXX. The last time I attempted to log into my account was on or about XX/XX/XXXX. The email I use for the account is no longer recognized. I have filed an online complaint through the Coinbase website. After sending the complaint there is a notice that indicated there is a high volume of requests and they will contact me when they can and not to submit another request. I have not been contacted by Coinbase to date.
Company Response:
State: RI
Zip: 02904
Submitted Via: Web
Date Sent: 2021-12-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-29
Issue: Other transaction problem
Subissue:
Consumer Complaint: In XXXX of 2021, I was using Coinbase Pro 's cryptocurrency exchange to trade and store various cryptocurrencies. I had initiated a deposit from my bank account, which allegedly did not clear after Coinbase Pro had already credited the funds to my account, and I immediately used those funds to purchase several types of crypto. My account was frozen and I was instructed to return the amount of the deposit to my account within 5 days ; and that at the end of 5 days, if I have not done so, the current balances of crypto will be sold to recover the specific amount. My account being frozen was disabled from making deposits withdrawals, or trades ; so I couldn't return the money. Then, after 5 days, all of my funds disappeared from my account. The total value of these funds totaled over three times the amount Coinbase claimed to be seeking to recover. I have submitted multiple claims to inquire about the rest of my funds, but support either avoids the issue by endlessly asking me for information and screenshots of info they already have, or denying that anything untoward has occurred ; or just ignoring my complaints altogether. One support agent told me that I had sold all of my crypto funds and that's why it was at zero. And I responded, reminding them that my account was frozen during the times that these trades, which cleaned out my account, occurred ; that it couldn't have been me who executed the trades ; after which, they stopped responding.
Company Response:
State: CA
Zip: 92804
Submitted Via: Web
Date Sent: 2022-01-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-28
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: Company : Coinbase Issue : After creating a brand new account and following the directions provided by Coinbase, I received a notice that my 'buying ', 'selling ', and ability to transfer money were all disabled. It's strange because I have no debt, plenty of funds in my checking account, and a clean financial record. I asked Coinbase support for an explanation and was told that- they can not provide an explanation and can not elaborate on internal decision making. Luckily, I have no funds in Coinbase - but I can't imagine this happening if I had actual funds linked to a Coinbase account. Coinbase needs to provide some level of transparency. I would like Consumer Finance to review Coinbase 's user agreement and suggest recommendations on how to protect users from Coinbase 's ability to shut down accounts at random.
Company Response:
State: PA
Zip: 19103
Submitted Via: Web
Date Sent: 2021-12-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-28
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On the XXXX of XXXX. Merchant name : XXXX XXXX XXXX Date/time of transaction : XX/XX/XXXX - XXXX Transaction amount : {$280.00} Dispute amount ( must include original transaction amount ) : {$240.00} Was your physical card compromised? No Is the card still in your possession? Yes Was this a recurring payment? No Have you purchased from this merchant in the past? No Have you tried to contact the merchant to resolve? Yes What merchandise or service ( please provide a detailed description ) was ordered and when was it expected to be received? it was an ATM withdrawal and expected to receive the cash immediately but the machine only dispensed {$40.00} out of the {$280.00} that I requested. On the XXXX of XXXX. I received this email from XXXX XXXX ( XXXX Support ) Hello XXXX XXXX XXXX, We've completed our investigation of your dispute for the transaction of {$240.00} made on XX/XX/XXXX at XXXX XXXX XXXX. We're happy to inform you that the dispute has been resolved in your favor. The provisional credit you were given on XX/XX/XXXX for {$240.00} is now a permanent credit as a result of the ruling in your favor. We appreciate your business and please don't hesitate to reach out with any questions. For more information, see our Coinbase Card help article XXXX XXXX XXXX XXXX Regards, Coinbase Support There was never any provisional credit issued to my account at any point in time and thats for the whole time I have had an account. I have replied to the email numerous times and get no response. I have talked on the phone and online chat with coinbase support and they tell me that they will create a ticket, escalate my concern, and other standard support agent responses that lead no where. I mean it shouldnt be that difficult for them to handle youd think. The investigation is concluded and ruled in my favor therefore why is it taking so long to credit my account and why lie about already doing so?
Company Response:
State: KS
Zip: 67213
Submitted Via: Web
Date Sent: 2021-12-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-27
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX, my coinbase account had been locked. I got the help from the " message me '' of Coinbase screen and the message asked me to answer the phone ( XXXX ) because I did not answer at the first time ( the number was weird ). After I answered, the person logged into and remoted control my computer and tried to fix to unlock my account. After a while. the person knows my coinbase account is connected to my bank so he set up two purchasing transactions for me without my permissions one was US {$5000.00} and the other was US {$1000.00} and mentioned that I could not use my account for 7 days. I told him I do not want to purchase any currency now. At that time, I only have US {$5700.00} in my coinbase account However, he ignored what I said and disconnected the phone with me. I tried to call back the phone ( XXXX ) to tell them the situation and I want them to cancel the purchasing. The person got into my computer again without my permission and deleted the two confirmations of purchasing transaction that the person from coinbase Inc set up for me in my e-mail and deleted from the " Trash '' folder to totally destroy the evidences. The person said if I would like to have the money back, I need to provide them the XXXX account or debit card number and I told them I do not have both and he hanged the phone up. After he hanged up my phone, I called my bank @ XXXX to report the fraud transactions and my bank told me that XXXX ONLY can prevent the funds in the bank so XXXX has done something to protect my account. XXXX recorded the report for me. A few days later, I tried to call the number ( XXXX ) again. It was discounted. I tried to call coinbase customer service XXXX and asked to enter my phone number to related to my account and the voice said the phone number ( my cell XXXX is ONLY number I have ) is not related with account and the phone was automatically disconnected. I e-mailed to Coinbase @ XXXX and call their only customer service number XXXX. Either a generic response for a long time or I am not able to talk with anyone and the phone was disconnected. I had {$5700.00} in my coinbase wallet so the coinbase Inc automatically sent repayment {$4600.00} and {$1000.00} from my wallet in coinbase Inc and XX/XX/XXXX ACH debit {$300.00} from my bank account for the two purchasing transactions they set up for me ( {$5000.00} and {$1000.00} ). US $ XXXXUS $ XXXXUS XXXX XXXX=US {$6000.00} The total loss would be : {$5700.00} ( the funds I have in the wallet of Coinbase + {$300.00} ACH to Coinbase account on XX/XX/XXXX from my bank ) = {$6000.00} ( the above was involed with Fees that coinbase Inc charged ) The total loss {$5700.00} XXXX = {$6000.00} The amount is different to the above because of transaction fees charged by Coinbase. **** All proof of paper will be available as a request. Now, my coinbase wallet balance was {$0.00}. All my fund is gone. I tried to contact with them through e-mail and only got a generic answer and I called XXXX again during the midnight on XX/XX/XXXX and XXXX, XXXX and the person said my account is {$0.00} but I told him I did not set up the transactions and it was set up by your side. He mentioned he will send me the e-mail for the reporting incident but I did not receive it until now. The funds were borrowed to pay the medical, tuition and living expenses for my family. When you celebrate your holiday, my family suffer because your greedy and selfish. On XX/XX/XXXX, the customer service from Coinbase Inc jumped in my computer again and indicted on the dialog showed your account has been recovered ( Not exactly the words showed. I am not very comfortable that the Coinbase Inc can always jumps in my computer. The coinbase sent me the e-mail twice as follows on XX/XX/XXXX and XX/XX/XXXX : The below image was from XX/XX/XXXX. Our service detected unusual activity in your coinbase account Unusual activity is detected by our service in your account, we temporarily lock your account, you can not add or withdraw balance, to remove this limit, please verify your personal data by pressing the " Verify now '' button below. United States, Ios, XXXX Verify now If this is not you, please secure your account and verify it. I logged in from Coinbase Inc home page to get a help. This is Coinbase 's fraud. Coinbase Inc did not get me a chance to call ( my communication was been locked with Coinbase Inc for 7 days ) or Coinbase Inc delayed response to me.
Company Response:
State: CA
Zip: 92504
Submitted Via: Web
Date Sent: 2021-12-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-27
Issue: Fraud or scam
Subissue:
Consumer Complaint: On Monday XX/XX/2021 my Coinbase account was hacked and all my cryptocurrency was stolen. The hacker got into my account, converted some small crypto to bitcoin and together with the bitcoin i already had in the same Coinbase account It was transferred to a hacker Coinbase pro account he created. I called and emailed Coinbase. They said they can't do anything about it and can't recover anything. They have the transaction IDs and can see how the money was transferred and where did if it go. This is done under their watch on their platform. This is ridicules, I did not do anything wrong. What kind of security and bad customer service they have? They don't do anything for their customers to protect funds. I have had about approximately $ XXXX {$180000.00} stolen. Also, there was a sim swap on my XXXX XXXX account again without my consent where the phone was in my possession. I called XXXX XXXX, and they said they can't do anything either. XXXX XXXX was very unprofessional and didn't want to admit they screwed up. I want to file a complaint about Coinbase inc. and a complaint on XXXX wireless for lack of responsiveness to help and recover or reimburse the funds. That's why they have insurance, don't they? Neither Coinbase inc. nor XXXX XXXX wanted to take responsibility nor helping me. XXXX XXXX should have not let someone other than me to do a sim swap!! Especially if the new XXXX XXXX XXXX XXXX I received a week ago, phone is in my possession. What kind of security and protection do they have? They are both to blame and should reimburse me for the losses. I lost $ XXXX {$180000.00} - it went to {$0.00} and all my savings are gone!
Company Response:
State: CA
Zip: 90036
Submitted Via: Web
Date Sent: 2021-12-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-26
Issue: Other transaction problem
Subissue:
Consumer Complaint: Coinbase XXXX # XXXX At XXXX PM I signed in to my coinbase account. This was quickly followed by a purchase of {$7.00} in XXXX as well as sending of my current holding {$1200.00} of XXXX ; both unauthorized.This was not known by me. I made purchases of {$300.00} in ethereum and {$300.00} in bitcoin.When I pulled up the assets page my {$1200.00} in ethereum had disappeared! I immediately attempted to contact coinbase by phone and email. The phone call was put on hold until XXXX PM then mercifully disconnected- the atrocious violin music on a loop was unbearable. A second call was made at XXXX and the hold time led to a conversation with a human reading a script. The people answering their phones were professional. Subsequent phone calls were handled professionally. I did not buy the {$7.00} and did not authorize the sending of {$1200.00} to ethereum account XXXX by Coinbase 6. The owner of this account is in possession of stolen goods. Using etherscan I was able to see this account at the time was loaded with {$110000.00} worth of crypto of which {>= $1,000,000} was in ethereum. I wonder how much of this was accumulated in The same fashion.Checking the transaction history on the etherscan site shows several transactions from different coinbase numbers and of course one must wonder how much was unauthorized. Perhaps coinbase could cross check other customer issues that ended up with Transfers to account XXXX. The result of such an investigation might provide coinbase with an unpleasant surprise. Previous to signing in that night I had no problems. XXXX XXXX XXXX XXXX XXXX XXXX XXXX NJ XXXX
Company Response:
State: NJ
Zip: 082XX
Submitted Via: Web
Date Sent: 2021-12-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-25
Issue: Other transaction problem
Subissue:
Consumer Complaint: At approximately XXXX and XXXX on XX/XX/21 XXXX ( 3 ) unauthorized transactions were made from my Coinbase account from an unauthorized device. Approximately XXXX XXXX and XXXX XXXX were transferred out of my account using and unauthorized device. Immediately after noticing the unauthorized transactions I contacted Coinbase to notify them of the incident and received XXXX # XXXX at approximately XXXX. I tried calling but no one was available to speak and the following day I was able to call but was told that my account was under review and that I would have to wait until my case was reviewed and I would be notified by email. I was able to get access back to my account after several days of failed attempts but I have no received a resolution for my lost crypto currency.
Company Response:
State: FL
Zip: 33166
Submitted Via: Web
Date Sent: 2021-12-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A