Date Received: 2022-01-03
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2021, Coinbase allowed an unauthorized person to sell all of my crypto assets and immediately transfer {$70000.00} USD to an unknown location. Bank XXXX XXXX ( account linked ) returned {$1000.00}, but I have lost the remainder of {$69000.00}. XXXX provided my XXXX card to an unknown person who hacked into my coinbase. Coinbase is being targeted by criminals because they automatically transfer money with no hold and offer apparently complete protection for the criminal. In fact coinbase locked me out of my account for almost 2 days after the theft occurred. Coinbase has been uncooperative and will not refund any of the money.
Company Response:
State: FL
Zip: 32259
Submitted Via: Web
Date Sent: 2022-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-03
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2021 my Coinbase crypto currency account was compromised. I immediately reached out to Coinbase and my banking institution to inform them that my account with Coinbase appeared to be hacked. My bank put measures in place to not allow a pending fraudulent transaction. Coinbase on the other hand has been virtually impossible to deal with. Coinbase first and foremost will not talk with me ( or any customer ) they are 100 % email only, so this creates some time urgency issues. Next, Coinbase allowed the " hacker '' to change the phone number and email on my account without any legal ID, which is very unusual in the case of secured online accounts as the email and phone are typically the proof of account ownership. I have literally sent Coinbase 20+ emails seeking resolution and explanation. After 48 hours I receive a reply that either asks me for duplicate information I have already provided or the reply email does nothing to move issue forward. I am no where closer to resolution and retrieval of my {$10000.00} in assets that Coinbase holds. I am more than frustrated at this point and really need some assistance in getting my account straight. I have recreated a new account per Coinbase request but the account has zero balance and my account balance was over {$10000.00} prior to this situation. I am unable to get any resolution on this matter. Please help, I would be more than happy to provide all emails I have provided to Coinbase and their reply or if needed I can better explain via a phone call. My cell is XXXX. Thank you
Company Response:
State: MI
Zip: 48067
Submitted Via: Web
Date Sent: 2022-01-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-01
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2021, someone moved {$2100.00} out of my XXXX XXXX. Coinbase said I need to report to police and you to do any investigations or recover my funds.
Company Response:
State: PA
Zip: 19145
Submitted Via: Web
Date Sent: 2022-01-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-03
Issue: Fraud or scam
Subissue:
Consumer Complaint: I transferred cryptocurrency from Coinbase to Coinbase wallet. They sent an email saying it was paused, gave me an option to cancel, which I did. Today I tried to transfer it back and it said I needed to pay a large fee $ XXXX and I was willing to pay. The payment method came up blank with a back arrow. Its a small amount of money but its stuck there, I can not do anything with it.
Company Response:
State: VA
Zip: 24073
Submitted Via: Web
Date Sent: 2022-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-01
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Here are the etherscan links to the two unauthorized transactions : XX/XX/XXXX XXXX XXXX - XXXX XXXX removed from my wallet https : XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX removed from my wallet https : XXXX My account was setup to require two step authentication for all XXXX. It is still setup to require two step authentication for all transactions. Two step authentication was not attempted for these two unauthorized transactions. I saved my XXXX word recovery phrase on my work computer buried in a large XXXX file and on a XXXX XXXX. I did not save it on the cloud, or on a computer/phone that I have ever used for anything Coinbase related. Neither the email address that I used for the Coinbase Account, or the email address that I use for my Android account ( for my phone that would receive text messages and submit fingerprint verification ) have any record of a login to these accounts from a new device. These are two different email accounts with two different passwords - another step that I took to protect my account. I was not sent any email confirmation that my 12 word recover phrase was used during this time. I did use the 12 word recovery phrase on XX/XX/2021, and an email confirmation was sent to me on that day, which leads me to believe that the 12 word recovery phrase was not used by me or anyone else prior to XX/XX/XXXX. Coinbase has claimed that my 12 word recovery phrase was used to remove the money from my account, but they have not explained how I was not given an email confirmation that my 12 word recovery phrase was being used, or why they did not even attempt two step authentication with the phone number that was on the account. They refuse to give any other answers to my questions. They refuse to even acknowledge my question asking them to confirm that the wallet address given to me by the Coinbase Wallet is indeed my Coinbase Wallet address.
Company Response:
State: MD
Zip: 20886
Submitted Via: Web
Date Sent: 2022-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-31
Issue: Fraud or scam
Subissue:
Consumer Complaint: I transferred money from Coinbase to GDAX around XXXX for trading, but when I want to withdraw the money they always have excuses to refuse me.
Company Response:
State: WA
Zip: 98006
Submitted Via: Web
Date Sent: 2021-12-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-31
Issue: Money was not available when promised
Subissue:
Consumer Complaint: On the XXXX and XXXX I submitted three ach deposits to Coinbase ( XXXX and XXXX on XXXX, XXXX on XXXX ). The first one cleared today ( XXXX ), the XXXX which is fair given weekend ach transfers take a day or two. The second one says four more days ( XXXX dollars ) and the final one says tomorrow ( XXXX dollars ). They're clearly holding higher deposit amounts longer for interest accrual on their side because my bank cleared all of them two days ago.
Company Response:
State: WA
Zip: 980XX
Submitted Via: Web
Date Sent: 2021-12-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-31
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/21 my Coinbase account was hacked. About {$1100.00} bitcoin was stolen and another {$2000.00} was taken from my attached bank account ( XXXX XXXX ). My cell phone number was hacked ( I used Coinbase 2 step authentication ) so the hackers could get access to my Coinbase wallet. I was able to get the {$2000.00} back from XXXX XXXX, but I lost the Coinbase money and my cell phone plan was paid up for a year, and I lost that. I tried to contact Coinbase by phone but couldn't reach anyone, so I went to their online support center and was told that my computer was probably hacked or I was " fished '' by a phony email ( I know this was not the case ) Coinbase was the only company that had my cell number, I believe this attack was probably an inside job, but I'm not an internet expert. Coinbase then wanted me to the re-sign up with my social security number and drivers license images to regain access to my empty account. I won't do this because I don't trust them. I've resigned myself to the fact that Coinbase lost my money, and I just want to warn anyone else not to trust them. XXXX XXXX XXXX, Colorado
Company Response:
State: CO
Zip: 80401
Submitted Via: Web
Date Sent: 2021-12-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-30
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I tried to sign into my Coinbase & Coinbase pro account around XX/XX/21 I got an error message stating my account had been temporarily disabled and to contact support. I have contacted support by opening over 20 support cases over the last 3 months but every case is closed without me receiving any help or information. I have requested the details of their financial ombudsman but they refuse to share this with me. I have opened a complaint case also but they do not respond. They are withholding my entire life savings and I am in extreme mounting debt because of this. They have ruined my XXXX as I have not had access to my savings. I am in debt from borrowing money to pay my bills. Please have them open my account so I can have my life savings back before I lose everything I have worked my whole life for.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-12-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-30
Issue: Wrong amount charged or received
Subissue:
Consumer Complaint: I have been using CoinBase to buy, sell, convert, send, and receive cryptocurrency. In a recent audit of my transactions, it appears as though CoinBase has been charging me hidden fees for conversions from one coin to another when the transaction pages clearly state that there are no fees.
Company Response:
State: LA
Zip: 701XX
Submitted Via: Web
Date Sent: 2021-12-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A