Date Received: 2022-01-19
Issue: Other service problem
Subissue:
Consumer Complaint: Coinbase held a referral program where you make a referral, the individual purchases {$100.00} in crypto and you qualify to earn part of $ XXXX in crypto. For some reason Coinbase disqualified me and can not tell me why. Their program is fully automated and they have no way to determine why a reward was not paid. I made my referral on about XX/XX/XXXX, the purchase of the {$100.00} was shortly thereafter. There was an issue with payment not going through, an additional source of funds was added and the purchase was completed on XX/XX/XXXX, well within the program timeframe. Presumably the issue was the initial payment failure but given he purchase was completed within the timeframe ( by XX/XX/XXXX ) their " automation '' should have accepted the purchase as having completed the requirements. To me this is pure marketing fraud. They put together a marketing campaign they can not effectively execute on and the claim it is the automation 's fault. Their entire platform is automation. If they can not execute on a marketing program how can they accurately execute a crypto transaction. I reached out to Coinbase today and they are unable and/or unwilling to help. I expressed my frustration and have zero faith in them and thus indicated that I would be taking my business elsewhere.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-02-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-20
Issue: Other transaction problem
Subissue:
Consumer Complaint: Hi, I signed in : https : //www.coinbase.com/ in this month, all fine, i put pays methods and i bought a lot of money in XXXX, around {$3500.00} mxn, and then, today i tried to extract my money and i can't because XXXX says that my account is restricted ( without any reason ), and for that reason i can't add a withdrawal method. i tried to contact coinbase without success, i looked for information in internet and i applied some " Methods '' to fix the problem and unsuccessful, and for that reason i'm here.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-19
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I got a new phone and had to re-authenticate myself on Coinbase.com. I uploaded my driver 's license as asked and also took a picture of myself. I submitted on XX/XX/XXXX. They promised to give me access within 48 hours. My case # is Case # XXXX. It is XXXX XXXX, 12 days have passed. I have repeatedly called, XXXX messaged, and emailed Coinbase for help. Everyone keeps saying " they are working on it. '' I need access to my account. Please help me. Thanks.
Company Response:
State: IL
Zip: 60004
Submitted Via: Web
Date Sent: 2022-01-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-19
Issue: Fraud or scam
Subissue:
Consumer Complaint: I made a transfer to XXXX to Coinbase for XXXX and never received the funds. Complete crypto fraud.
Company Response:
State: NV
Zip: 89074
Submitted Via: Web
Date Sent: 2022-01-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-19
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XX/XX/2021, I used my Coinbase Card ( issued by XXXX ) to purchase gasoline at a XXXX XXXX retail location in Washington XXXX DC. XXXX, as issuer of Coinbase Card, withdrew a {$100.00} bank hold for the transaction, which ultimately totaled {$43.00}. Despite this transaction occurring over a month ago, XXXX has not settled the transaction and still holds my entire {$100.00}. I confirmed with XXXX that it is indeed not their system that placed the hold but rather XXXX. I have contacted the customer support of Coinbase Card ( since they administer the account ) via phone 5 times and via email at least 10 times since XX/XX/XXXX, most recently today on XX/XX/XXXX. Coinbase Card customer support has either been uninterested in or too incompetent to resolve this issue in the rare instance that my calls or emails are responded to, the responses I have received are " this is the responsibility of a different team ( whose contact information we can not provide ) '', " please call back another time '', or other responses completely irrelevant to my problem. The result is that XXXX, through Coinbase Card, has effectively stolen {$56.00} from me. I have gone above and beyond providing information and exercising patience. It is clear that XXXX, through Coinbase Card, has committed theft of my money through a disingenuous bank holding process.
Company Response:
State: DC
Zip: 20009
Submitted Via: Web
Date Sent: 2022-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-18
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My name is XXXX XXXX, I am experiencing issues with my account on the " Coinbase '' exchange platform, in which my account appears as " restricted '' for no reason. After trying to contact the company repeatedly to collaborate in case there was a problem with any document, I did not receive any response. It is a matter of vital urgency for me since there are some funds in my account, currently blocked as I can not operate with them. Best regards.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-01-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-18
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX, my Coinbase and Coinbase PRO accounts were accessed without my approval and apparently without 2 factor authorization. Unauthorized and fraudulent transactions were made in both Coinbase and Coinbase PRO accounts resulting in {$200000.00} worth of crypto currency being siphoned and stolen from my accounts. I immediately contacted Coinbase on XX/XX/2022 to notify them of this activity and the multiple unauthorized transactions of under {$10000.00} each. I was just assigned a Case Number that Coinbase states that they will reference while taking 30-45 days to investigate my case. That number is XXXX.
Company Response:
State: TX
Zip: 78232
Submitted Via: Web
Date Sent: 2022-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-18
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX I deposited {$50000.00}, XX/XX/XXXX I transferred {$50000.00} to coinbase pro to purchase bitcoin. I purchased XXXX bitcoin for {$50000.00} and then on XX/XX/XXXX deposited {$25000.00} and bought XXXX Ethereum, and XXXX cosmo coins for {$1500.00}. In total I sent {$75000.00} to coinbase to purchase crypto currency. Immediately after the {$25000.00} purchase they froze my account and wouldn't let me buy or sell or withdraw my crypto currency. I attempted to sell multiple times while the market appreciated by 20 % only to receive a message that says " sells disabled ''. The message on the coinbase app says " unable to buy and sell, contact customer service ''. I've contacted customer service several times through email and phone calls and when they do respond, which is rare, they tell me my " account is under review ''. I submitted a formal complaint and received a message 10 days later that said they need an additional 20 days to review my complaint. Meanwhile the market has decreased significantly and I've missed out on {$15000.00} of gains and my value is worth {$62000.00} so I've lost {$13000.00} already in one month all because they prevented me from selling or withdrawing my money. On XX/XX/XXXX i deposited {$10.00} to see if they would let me buy crypto still, they let me buy so their own messaging on the app is contradicting. They will take my money but won't let me take it back. How can my account really be frozen if that is the case? This is theft and fraud and I demand financial compensation for my damages and lost opportunity.
Company Response:
State: CA
Zip: 93035
Submitted Via: Web
Date Sent: 2022-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-17
Issue: Fraud or scam
Subissue:
Consumer Complaint: Consumer Protection Financial Bureau From : XXXX XXXX Hello, my name is XXXX XXXX a New Jersey Resident. About a month ago, I met a girl on what app and we developed a friendship. After time she told me she invests and encouraged me to invest in cryptocurrency. First, I had to get both the coinbase app and the coinbase wallet app. I then was influenced to wire XXXX dollars and trade with her guidance .Unexpectedly we made a profit and I was now caught up. Next I invested via coinbase wallet trading XXXX XXXX more ( XXXX ). Profit again, so thus with no caution invested another XXXX thinking it was safe. ( XX/XX/21 ) Again, I traded with her and I made more profit. The bank associated with coinbase is : XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX CA XXXXThe scammer contacts me every day and evening and we go over trades and have small talk. I had mentioned early on that I needed at least my principle by the first week and XXXX and she agreed to it. Well, last night we tried to withdraw funds but I was informed I have to pay an exchange tax of XXXX in order for coinbase wallet to let me withdraw funds. I was told to wire the XXXX to coinbase first, and once the tax is paid I can retrieve the funds of XXXX dollars. At this point, I dont have the XXXX to retrieve the funds, and if I could get a loan, not sure if I want to send another dime, since everyone I talk to thins this is a scam. And I keep her thinking I have more money so I can maintain contact if anyone really can trace/locate the source.This has been going on since XX/XX/XXXX and my last contact was today.Rigth now, XXXX ( fake or mirror site ) is holding my funds threatening to freeze them for one to three years/ https : www.coinegg.vip ( this is the website ) XXXX XXXX is her numbers ( if real ) NOW CHANGED TO XXXX and XXXX XXXX XXXX XXXX Please assist. This is an illegal scam, XXXX XXXX XXXX XXXX XXXX XXXX, NJ XXXX XXXX I HAVE CONTACTED FBI, SEC, LOCAL POLICE, AARP AND OTHERS. I am still in daily contact with the scammer daily and she tries to get me to pay the takes or else.
Company Response:
State: NJ
Zip: 07083
Submitted Via: Web
Date Sent: 2022-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-16
Issue: Other transaction problem
Subissue:
Consumer Complaint: Coinbase Case # XXXX On XX/XX/XXXX at XXXX I received a " Notice of account closure '' through email at my address XXXX. I was manually logged out of my Coinbase Pro account where my funds were being held. I was no longer able to log in and access my funds. I called CB customer service and opened a case. I received a follow up email stating that I could no longer buy, sell or withdrawal to my bank account. But I could move my currencies off the exchange to a external wallet. Although I was no longer able to log into the apps. I was able to log into the Coinbase web page where my bitcoin and ethereum coins were showing. But my GALA tokens were not showing. They moved my Bitcoin and Ethereum off my pro wallet back to standard Coinbase but did not move my GALA tokens worth $ XXXX. I replied to the email starting the above situation and was responded with generic computer message stating I was able to move my funds off Coinbase but they didn't respond to the fact I told them they didn't move the GALA tokens. I called again and spoke to a customer service representative and expressed this situation again and told them they need to move the GALA tokens to the Coinbase webpage so I could move them off the exchange and close the account. After multiple waits I was told they were not able to move my GALA. They escalated it to email where I'm sure to have the same run around as I've had the last 5 days.
Company Response:
State: NJ
Zip: 07747
Submitted Via: Web
Date Sent: 2022-01-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A