Date Received: 2022-01-07
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: My account at the Coinbase.com is compromised as someone stole my ID and password to access the account and sold most of my coins in the account. I believe the security system at the Coinbase.com is not sufficient to prevent the hacking of the account. as a result of hacking I am going to lose in excess of {$60000.00}. My account was accessed by the hacker on XXXX XXXX, 2021 and all transaction occurred on the same day without my knowledge or consent. I have no idea how the hacker got hold of the account information and password and was able to go through the 2 step verification system using my cell phone number.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-06
Issue: Other transaction problem
Subissue:
Consumer Complaint: Coinbase uses a XXXX method utilizing a, what I now know, is a fairly unsecured method of " texting. '' I was hacked on XX/XX/22 by this due to a sim swap method and over {$1200.00} of crypto was converted and sent to an unknown account without my authorization. An additional {$400.00} was withdrawn from my bank account to cover more transactions. Coinbase has no other system in place to hold or verify suspicious transactions or activity for a problem that has happened to thousands of other customers. I have also been told that there is no way to recover these funds.
Company Response:
State: NC
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX I traveled with my boys from XXXX to XXXX XXXX for my son 's Soccer Tournament, on XX/XX/XXXX around XXXX XXXX I realized my phone is not working, I Could not call out or receive any phone calls! Around XXXX XXXX I took my phone to XXXX to see what the problem is, the person who was working at XXXX suggested replacing the sim-card to solve the issue which it did not, then she offered me a new phone and to pay the difference. Since I did have a new one in XXXX I decided to hold off and come to XXXX to replace the one I had at home, on Monday XX/XX/XXXX I replaced my phone and used the new sim card that she gave me. my phone was working after that. On Tuesday XX/XX/XXXX I checked my coinbase account with the app I had on my phone and I realized that almost the entire account was gone, the account was hacked on XX/XX/XXXX and all my currency were sold at that time. A week prior my coinbase account was worth almost {>= $1,000,000} I had only proximity {$1200.00} in it after. I called coinbase and after waiting almost 2 hours and 30 minutes I was able to get hold of someone and report the issue. I was told someone from Texas accessed my account! I locked my account and delink my bank account from coinbase and reported the incident to law enforcement such as the FBI, DOG, local police department, XXXX, and FTC! I was told by coinbase representative that after investigation, I should get a call from coinbase within seven days! Nothing yet! Please advise!
Company Response:
State: CA
Zip: 95630
Submitted Via: Web
Date Sent: 2022-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-05
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: XX/XX/2021 I set up a Coinbase XXXX and purchased XXXX and XXXX XXXX, I subsequently tried to sell the XXXX and XXXX XXXX a few days later. Coinbase XXXX did not let me sell the XXXX XXXX as they were " Unable to Determine Fee ''. I tried to sell the tokens for several days, and then filed a complaint with Coinbase that I could not sell the XXXX XXXX asset. They provided several steps to try and rectify the issue, and I followed their instructions, but the problem persisted and I was still unable to sell. The value of the asset dropped from around {$13000.00} when I tried to sell, to a current value of {$5500.00}. Additionally, XXXX suggest I transfer my XXXX XXXX assets to a different digital wallet provider, essentially removing them from any responsibility to pay reimburse the lost {$8000.00} due to their system error ( I have this in an email from them ). Throughout this troubling process, I could always purchase more XXXX XXXX if I wanted, but still couldn't sell any, which certainly looks extremely shady on Coinbase 's part.
Company Response:
State: OK
Zip: 741XX
Submitted Via: Web
Date Sent: 2022-01-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-05
Issue: Wrong amount charged or received
Subissue:
Consumer Complaint: See my former complaints XXXX and XXXX regarding the transfer of BTCs from my swiss bank to Coinbase. Amount arrived at Coinbase but not credited to my account. After more than 6Months the company still didn't refund my money. Complaints get simply closed by Coinbase with a promise of resolution, but no solution has been offered so far. Also the statement that Coinbase has been working with my swiss bank for solving my case seems to be untrue, since my swiss bank has never been contacted by Coinbase.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: My name is XXXX XXXX Im a hard working XXXX in XXXX XXXX Maine resident. on XX/XX/XXXX I traded for millions of Gyen.x on Coinbase. Later that afternoon the price went way up and Coinbase. My account said I had 10x what I bought and they wouldnt allow me to sell! Then minutes later they froze the ability to trade. They actually took away the sell button and access to our funds for weeks leaving us not able to get out when it crashed back down! I invested about XXXX $ for my family. They did not allow us in our accounts for weeks. After they did it was down thousands. Then later that week the completely locked up my account, took all my money out and said I owe them for a transfer that I didnt make to another digital wallet. I dont have any digital walletss! All of the transactions has long since cleared. I told everything that happened and they have done nothing to fix it! I have multiple screenshots to prove everything that happened including the sale history with my purchase in the millions of GYEN.x later changed to only thousands by Coinbase around XXXX pm. This happened to thousands of people!
Company Response:
State: ME
Zip: 039XX
Submitted Via: Web
Date Sent: 2022-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-05
Issue: Other transaction problem
Subissue:
Consumer Complaint: XX/XX/XXXX My Coinbase and Coinbase Pro Accounts were hacked into by unauthorized user ( s ). We were blocked from the coinbase account and had to go through procedures to regain access. XX/XX/XXXX We regained access to our coinbase accounts and learned that the hackers were able to sell and withdraw all of our funds, leaving {$1900.00} USD in the account. We called coinbase help line to lock the account immediately and notify them of the fraudulent activity and unauthorized transactions that occurred on XX/XX/XXXX. They locked the account and required us to initiate a recovery of the account requiring us to provide photos of my Drivers License for identification verification and takes up to 24 hours to allow access to the accounts again. No one would speak with us further from Coinbase and were told it was being escalated but that we had to wait for correspondence via email from their team. I received an email from Coinbase with a case # XXXX unauthorized use and another email with case # XXXX, both of these emails stated they were working to quickly address the issue and would reach out to us with updates. I received an email from Coinbase in reply to XXXX # XXXX asking for me to answer the following security questions : When was your last successful login and authorized action on your account? ( My reply was XXXX XXXX to place an Ethereum order for {$3900.00} ) & Which actions were not authorized by you? Please list them including the amount and timing ( My reply was ALL Transactions on XX/XX/XXXX were NOT authorized by me ). I received email from Coinbase with instructions to secure my account. I followed them and replied to notify them I completed the outlined steps and needed an update on how we would be able to get additional information on how we can work to recover the funds stolen from our account. I did not receive any further correspondence from them. XX/XX/XXXX No contact from Coinbase until late Friday afternoon stating the account recovery was successful and to sign in to change my password and 2 factor verification. I completed the steps and was able to access and view my Coinbase account. I was able to see the transactions that took place by the Hacker on XX/XX/XXXX. They took the following actions : Sale of Ethereum ( crypto currency ) to USD Sale of ADA ( Cardano Crypto Currency ) to USD Purchase of Bitcoin with the USD proceeds from above. Sold ALL the Bitcoin currency to USD ( this included the already existing Bitcoin in my account combined with the new purchase they made as referenced above ). Withdrew the USD funds to new bank accounts that were set up by the Hacker. The 3 bank accounts shown on the account were : 1. XXXX XXXX XXXX XXXX XXXX in XXXX 2. XXXX XXXX XXXX XXXX ( NC ) Debit card ending in XXXX 3. XXXX XXXX XXXXXXXX XXXX XXXX ending in XXXX Upon further review and analysis, I believe they were unable to withdraw funds to the XXXX XXXX account, all the attempts made seem to have been returned. They then tried the XXXX XXXX XXXX XXXX Account and were able to make 2 withdrawals of {$9900.00} each to this account. Then withdrew {$34000.00} in 4 different withdrawals to the XXXX XXXXXXXX XXXX Account. A total of {$54000.00} was withdrawn from our account. Please note, any of the trading fees and costs associated with the transactions above are not accounted for in totals. XX/XX/XXXX I kept working to find ways to get help. I contacted the 3 bank institutions noted above where the funds were attempted to be withdrawn to and were withdrawn to. I was unable to get any help without the full account number, name on the account etc. This information is held by Coinbase and not able to be viewed on my account. Without any further updates from Coinbase still I replied to the case email stating that I was able to regain access, explained the fraudulent activity and referenced the account activity logs showing what transpired XXXX on the account. I asked that they please take quick action to assist in the providing the information on these accounts and the recovery of the funds to avoid further damages and chance for recover of my funds. At this time, I am also not able to call into Coinbase because the automated system is not recognizing my phone number and ends the call before I can make any selection. XX/XX/XXXX No Reply from Coinbase XX/XX/XXXX I called the XXXX XXXX XXXX XXXX ( NC ) and asked for Risk Management dept. I spoke with a helpful representative explaining the situation and the account information I had. She explained we needed a hold harmless letter with the details sent from Coinbase to her institution so she could take next steps needed to try to locate and secure funds to return to us. I emailed Coinbase asking for this letter and prompt attention to this matter for their help to provide the information to the banking institutions so we could attempt to recover funds. XX/XX/XXXX I received a reply from Coinbase confirming the activity on the account on the XXXX. They gave me instructions for how to secure my account and submit a police report. Still not providing the letters and information requested so we can move forward. I replied asking for their help again and that they provide the letter, without coinbase taking prompt action, time is of the essence. I received another email from Coinbase stating they determined they need to review the account further asking that I follow steps to identity myself AGAIN using their secure portal. I followed the steps immediately and replied to notify them it was completed. XX/XX/XXXX a demand letter was sent via certified mail, with return receipt, to Coinbase requesting they provide a full investigation and work with all banking institutions involved to recover these funds. The banking institutions involved have reached out to Coinbase directly as well and coinbase lacks substance in their response and actual information or action that has proven to show any progress towards resolving this. The banking institutions can not assist to recover our money without prompt action by coinbase. The emails I have received from coinbase are ONLY automated and state " they are working hard to quickly address this issue and to reply to the email if I have any questions ''. Despite my efforts to follow their requests and procedures, they have NEVER provided a productive or unautomated response. As of today XX/XX/XXXX we still have not received ANY update with the actions they are taking to promptly recover the unauthorized transfer of $ XXXX from our accounts.
Company Response:
State: NV
Zip: 89129
Submitted Via: Web
Date Sent: 2022-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-05
Issue: Fraud or scam
Subissue:
Consumer Complaint: Here is my message to Coinbase ( COIN ) on my fraud/scam complaint : My Coinbase Cryptocurrency account ( COIN ) was hacked and used without authorization on XX/XX/XXXX and compromised my checking account registered through my account. The hacker made 20+ transactions/crypto-currency purchases through my checking account. Since then, I have locked my personal checking account with my banking institution, stopped two unauthorized large payments to Coinbase and eliminated my checking account since it was compromised. I have reached out to Coinbase phone customer support several times on the matter and now I am told that they must collect any outstanding payments from my account which in total is {$5200.00}. Before the hack on XX/XX/XXXX, my account balance was about {$420.00}. As of this writing, with my account locked, my new balance is at : {$3400.00}. With that said, I understand I should pay Coinbase back since it was from " dirty '' transactions by the hacker. But additional transactions where made tot total out at {$5200.00}, and according to Coinbase, with a difference of me owing {$1800.00} to them. With that said, I was the victim fraudulent activity and feel that I should not owe any more than was withdrawn from my personal checking account ( XXXX ) at the time to pay back in reversal to Coinbase. I would be glad to pay back what is owed in the amount of {$340000.00} - {$420.00} ( my last legitimate balance prior to unauthorized purchases ) = {$2900.00} in cryptocurrency I would pay back from my account to Coinbase. I was the victim of this account hack and now being penalized for an online criminal act was beyond my control. I now feel because of the distress and hardship I have been dealing with over the past few days of recovery, I am being victimized again by having to completely drain my Coinbase Account Balance in addition to {$1800.00} that I can not pay back. Therefore, I kindly ask that Coinbase credit me my original balance of {$420.00} ( balance before hack ) after auto-withdrawing and paying Coinbase back the approximate {$3000.00} difference in which I have no issues with. If Coinbase can not come to a resolution in waiving the additional outstanding payback balance of around {$1800.00} + restore {$420.00} in account balance that Coinbase claims is owed by me, I may escalate the matter and seek legal action. Sincerely, XXXX XXXX x Coinbase is holding firm to their demand that I, as a victim of fraud, am solely responsible to pay-off all cryptocurrency transactions that were made by a hacker that was unauthorized by me.
Company Response:
State: KS
Zip: 672XX
Submitted Via: Web
Date Sent: 2022-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-04
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I had XXXX XRP in my Coinbase wallet. The last time I saw it was on XX/XX/2021. Later that same day it had disappeared. I am including screenshots of my wallet taken on that day. I have submitted many tickets trying to get it back. This hasnt worked.
Company Response:
State: CO
Zip: 813XX
Submitted Via: Web
Date Sent: 2022-01-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-03
Issue: Other transaction problem
Subissue:
Consumer Complaint: I am a victim of identity theft Crypto Hacker so I want to report this to FTC. After I contact to related department, they advise me to file a FTC complaint to help resolved this matter. On XX/XX/2021, I signed up with Coinbase Company to invest in crypto. Very shortly after that on XX/XX/2021 at XXXX am, someone hacked into my Coinbase account and took {$6000.00} cash credit in my Coinbase account. At XXXX am XXXX XX/XX/2021, they used that cash to purchase Bitcoin and transfer the coin to their account, in short, they stole {$6000.00} cash credit from my Coinbase account. At the same time and date, they also hacked and stole XXXX XXXX XXXX anXXXX XXXX XXXX XXXX from Coinbase. On XX/XX/2021, at XXXX Pm, I contacted Coinbase via Coinbase website and informed them about the hacked. XXXX XXXX, they emailed back saying they closed the case. Please help, thank you.
Company Response:
State: CA
Zip: 94538
Submitted Via: Web
Date Sent: 2022-01-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A