CAPITAL ONE FINANCIAL CORPORATION


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"Products" offered by CAPITAL ONE FINANCIAL CORPORATION with at least one, but usually more complaints:

Bank account or service - (CD) Certificate of deposit
Bank account or service - Cashing a check without an account
Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account -
Checking or savings account - CD (Certificate of Deposit)
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Checking or savings account - Savings account
Consumer Loan - Installment loan
Consumer Loan - Personal line of credit
Consumer Loan - Title loan
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Gift card
Credit card or prepaid card - Government benefit card
Credit card or prepaid card - Store credit card
Credit card or prepaid card - Student prepaid card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Medical debt
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt collection - Rental debt
Debt collection - Telecommunications debt
Debt or credit management - Credit repair services
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Check cashing service
Money transfer, virtual currency, or money service - Debt settlement
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - Foreign currency exchange
Money transfer, virtual currency, or money service - International money transfer
Money transfer, virtual currency, or money service - Mobile or digital wallet
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Money order, traveler's check or cashier's
Money transfer, virtual currency, or money service - Refund anticipation check
Money transfer, virtual currency, or money service - Traveler's check or cashier's check
Money transfer, virtual currency, or money service - Virtual currency
Money transfers - Domestic (US) money transfer
Money transfers - International money transfer
Mortgage - Conventional adjustable mortgage (ARM)
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Home equity loan or line of credit (HELOC)
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Mortgage - Second mortgage
Other financial service - Check cashing
Other financial service - Debt settlement
Other financial service - Foreign currency exchange
Other financial service - Money order
Other financial service - Refund anticipation check
Other financial service - Traveler’s/Cashier’s checks
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Pawn loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, or personal loan - Title loan
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Other advances of future income
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Title loan
Prepaid card - General purpose card
Prepaid card - General-purpose prepaid card
Prepaid card - Gift card
Prepaid card - Gift or merchant card
Prepaid card - ID prepaid card
Prepaid card - Other special purpose card
Prepaid card - Payroll card
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan
Vehicle loan or lease - Title loan

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Complaint ID: 7226485

Date Received: 2023-07-09

Issue: Attempts to collect debt not owed

Subissue: Debt was result of identity theft

Consumer Complaint: My information was stolen will proved all proper documentation to show these are fraud such as my police report

Company Response:

State: NV

Zip: 89166

Submitted Via: Web

Date Sent: 2023-07-09

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7226480

Date Received: 2023-07-09

Issue: Closing your account

Subissue: Company closed your account

Consumer Complaint: The company closed my account I had not acknowledgment of the payment being past due. XXXX, XXXX on behalf of XXXX XXXX XXXX XXXX give you the authorization to open this account on behalf of the principal. I also accept the principal balance, titles, rights, interest, and equity Owed to XXXX XXXX. I hereby instruct Capital one to apply the principal 's balance to the principal 's account for each and every billing cycle for set-off. Capital One doesn't have the right to decline the XXXX XXXX because of a XXXX XXXX. I also instruct Capital one to communicate in writing within XXXX business days once instructions are completed. If instructions are not completed ' I XXXX Capital one to respond in writing within XXXX business days giving reason of non-performance of fiduciary duties. If no communication is made within XXXX business days. I XXXX, XXXX on behalf of XXXX XXXX XXXX XXXX that instructions have been completed.

Company Response:

State: AL

Zip: 368XX

Submitted Via: Web

Date Sent: 2023-07-09

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7226341

Date Received: 2023-07-09

Issue: Problem when making payments

Subissue: Problem during payment process

Consumer Complaint: On XX/XX/XXXX via certified registered mail, I tendered ( following no response from CAPITAL ONE ), another negotiable instrument ( U.C.C. 3-603 ) for satisfaction regarding account number ending in XXXX given the Remittance Coupon Presentment in the amount of [ {$3200.00}. XXXX/XXXX ] they sent by USPS. Included in my correspondence was Notice of Acceptance and Authorization to Set-off and " Instructions to Tender Payment '' to set-off account number ending in XXXX for the amount [ {$3200.00}. XXXX/XXXX ]. I informed CAPITAL ONE my negotiable instrument is presented under the authority of The Constitution Article 1 section 10. clause 1, The Constitution Seven Money Clause # 6, The Constitution Monetary Rule # 5, House Joint Resolution 192, Public Law 73-10, UCC 3-104 ( c ), Title 31 USC 5118, and the U.C.C. '' ( Uniform Commercial Code ) - The Federal Tax Lien Act of 1966. I requested if for any reason, CAPITAL ONE was unable to apply the credit and adjust the accounting thus completing the set-off, because I have accepted their presentment for assessed value, to please send a notice of dishonour from a qualified third party as well as, if applicable, send any law, code, policy or provision that purports that their company has a right to require payment in a particular kind of currency and/or that I am not in honour nor continue to operate in good faith nor with clean hands to satisfy this obligation for both parties. There was a directive to send the documents to the address I provided within ten ( 10 ) business days from the date the Notice of Acceptance and Authorization to Set-off was post marked. CAPITAL ONE did not respond AT ALL, nor with a third-party notice, nor did they set off of the account ending in XXXX ; therefore ( CAPITAL ONE ) fell into default due to non-response. As of date, XX/XX/XXXX, I have yet to receive any written correspondence/action fulfilling my specific request to discharge/setoff account ending in XXXX, nor have I been made aware as to why lawfully CAPITAL ONE is choosing to not sef-off the account though tender was made. CAPITAL ONE was informed of California 's Commercial Code 3603/UCC 3-603 `` If tender of payment of an obligation to pay an instrument is made to a person entitled to enforce the instrument and the tender is refused, there is discharge to the extent of the amount of the tender ''. Due to CAPITAL ONE not responding to any of my correspondence, they acquiesce to my terms therefore, I am seeking complete discharge/ set-off of the full amount of {$3200.00}. XXXX/XXXX Pursuant to 1-102 and 3-603 of the Uniform Commercial Code. With CAPITAL ONEs failure to respond and set off of the account, per contract is now in debt of {$7500.00} to the Principle of said account and no longer have the capacity to pursue collection.

Company Response:

State: CA

Zip: 95624

Submitted Via: Web

Date Sent: 2023-07-09

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7226330

Date Received: 2023-07-09

Issue: Incorrect information on your report

Subissue: Information belongs to someone else

Consumer Complaint: This is my third time disputing the following accounts reporting on my credit report. According to15 USC 1681s-2 : Responsibilities of furnishers of information to consumer reporting agencies section ( A ) Reporting information with actual knowledge of errors A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or consciously avoids knowing that the information is inaccurate. ( B ) Reporting information after notice and confirmation of errors A person shall not furnish information relating to a consumer to any consumer reporting agency if- ( i ) the person has been notified by the consumer, at the address specified by the person for such notices, that specific information is inaccurate; and ( ii ) the information is, in fact, inaccurate. Despite two written requests, the unverified items listed below still remain on my credit report in violation of Federal Law. You are required under the FCRA to have a copy of the original creditors documentation on file to verify that this information is mine and is correct. In the results of your first investigation and subsequent reinvestigation, you stated in writing that you verified that these items are being reported correctly? Who verified these accounts? You have NOT provided me a copy of ANY original documentation ( a consumer contract with my signature on it ) as required under Section 609 ( a ) ( 1 ) ( A ) & Section 611 ( a ) ( 1 ) ( A ). Furthermore you have failed to provide the method of verification as required under Section 611 ( a ) ( 7 ). Please be advised that under Section 611 ( 5 ) ( A ) of the FCRA you are required to promptly DELETE all information which can not be verified. ail to comply with Federal Law. I am a litigious consumer and fully intend on pursuing litigation in this matter to enforce my rights under the FCRA. I demand the following accounts be verified or deleted immediately. The following account was not made by me : 1. XXXX OPEN XX/XX/XXXX, DATE REPORTED XX/XX/XXXX ( CLOSED ) AND ( CURRENT ) - UNVERIFIED 2. XXXX OPEN XX/XX/XXXX, DATE REPORTED XX/XX/XXXX ( CLOSED ) AND ( CURRENT ) - UNVERIFIED 3XXXX OPEN XX/XX/XXXX, DATE REPORTED XXXX ( CLOSED ) ( CHARGE OFF/COLLECTION ) CREDIT LIMIT $ XXXX UNVERIFIED 4. XXXX XXXX OPEN XX/XX/XXXX, DATE REPORTED XX/XX/XXXX ( CLOSED ) AMOUNT DUE {$1300.00}, CREDIT LIMIT {$1000.00} -UNVERIFIED As I sated in previous dispute these account wasn't made by me, so these account is reporting inaccurate on my report which my credit report as inaccuracy and need to be removed, it's affecting my life and my privacy XXXX XXXX

Company Response:

State: IN

Zip: 464XX

Submitted Via: Web

Date Sent: 2023-07-09

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7226245

Date Received: 2023-07-09

Issue: Incorrect information on your report

Subissue: Information belongs to someone else

Consumer Complaint: Please be advised this is my THIRD WRITTEN REQUEST and FINAL WARNING that I fully intend to pursue litigation in accordance with the FCRA to enforce my rights and seek relief and recover all monetary damages that I may be entitled to under Section 616 and Section 617 regarding your continued willful and negligent noncompliance. Despite XXXX written requests, the unverified items listed below still remain on my credit report in violation of Federal Law. You are required under the FCRA to have a copy of the original creditors documentation on file to verify that this information is mine and is correct. In the results of your first investigation and subsequent reinvestigation, you stated in writing that you verified that these items are being reported correctly? Who verified these accounts? You have NOT provided me a copy of ANY original documentation ( a consumer contract with my signature on it ) as required under Section 609 ( a ) ( 1 ) ( A ) & Section 611 ( a ) ( 1 ) ( A ). Furthermore you have failed to provide the method of verification as required under Section 611 ( a ) ( 7 ). Please be advised that under Section 611 ( 5 ) ( A ) of the FCRA you are required to promptly DELETE all information which can not be verified. ail to comply with Federal Law. I am a litigious consumer and fully intend on pursuing litigation in this matter to enforce my rights under the FCRA. I demand the following accounts be verified or deleted immediately. This is my third time disputing the following accounts reporting on my credit report. According to15 USC 1681s-2 : Responsibilities of furnishers of information to consumer reporting agencies section ( A ) Reporting information with actual knowledge of errors A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or consciously avoids knowing that the information is inaccurate. ( B ) Reporting information after notice and confirmation of errors A person shall not furnish information relating to a consumer to any consumer reporting agency if- ( i ) the person has been notified by the consumer, at the address specified by the person for such notices, that specific information is inaccurate; and ( ii ) the information is, in fact, inaccurate. DUE TO MY SOCIAL SECURITY NUMBER IS WRONG, YOU ARE REPORTING OF MY LAST XXXX ( XXXX ) AND THE CORRECT LAST FOR OF MY SSN IS ( XXXX ) The following account was not made by me : XXXX XXXX XXXX XXXX OPEN XXXX DATE REPORTED- XXXX, CREDIT LIMIT- {$670.00}, BAL {$530.00} ( CLOSED ) UNIVERIFIED XXXX XXXX XXXX ACCT:XXXX, OPEN- XXXX DATE REPORTED XXXX/XXXX/XXXX, CREDIT LIMIT {$1300.00}, BAL {$540.00}, available- $ XXXX ( CLOSED ) - UNVERIFIED XXXX. XXXX ACCT XXXX, OPEN XX/XX/XXXX, DATE REPORTED XX/XX/XXXX, CREDIT LIMIT {$0.00}, BAL {$910.00} ( CHARGE OFF ) AND ( CLOSED ) UNVERIFIED XXXX XXXX ACCT : XXXX, OPEN XX/XX/XXXX, DATE REPORTED XXXX, CREDIT LIMIT {$1000.00}, BAL {$1300.00} ( CHARGE OFF ) AND ( CLOSED ) UNVERIFIED XXXX XXXX OPEN XX/XX/XXXX, DATE REPORTED XX/XX/XXXX, BAL {$900.00} ( COLLECTION ) AND ( CLOSED ) -UNVERIFIED XXXX. XXXX XXXX XXXX XXXX, DATE OPEN XX/XX/XXXX, DATE REPORTED XX/XX/XXXX, HIGH CREDIT {$530.00}, BAL {$0.00} ( PAYAS AGREED ) ( CLOSED ) UNVERIFIED XXXX. XXXX ACCT : XXXX, DATE OPEN XX/XX/XXXX, DATE REPORTED XX/XX/XXXX, HIGH CREDIT {$68.00}, BALXXXX ( PAID AND CLOSED ) UNIVERIFIED As I sated in previous dispute these account wasn't made by me, so these account is reporting inaccurate on my report which my credit report as inaccuracy and need to be removed, it's affecting my life and my privacy XXXX XXXX

Company Response:

State: IN

Zip: 464XX

Submitted Via: Web

Date Sent: 2023-07-09

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7226193

Date Received: 2023-07-09

Issue: Getting a loan or lease

Subissue: Fraudulent loan

Consumer Complaint: I have notified Capital One Auto Finance on several occasions about a fraudulent account that was not set up/established by me. I'm truly a victim of identity theft as well as true name fraud. I do have the perpetrator that established this account using my information without my knowledge nor my consent. In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. Capital One Auto Finance account number:XXXX, with a fraudulent balance of {$15000.00}. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. 15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

Company Response:

State: CA

Zip: 95825

Submitted Via: Web

Date Sent: 2023-07-09

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7226036

Date Received: 2023-07-09

Issue: Problem with a credit reporting company's investigation into an existing problem

Subissue: Their investigation did not fix an error on your report

Consumer Complaint: Credit report is showing late payment on my personal credit report for business credit card accounts. I have repeatedly try to have this removed. These are continuously affecting my ability to get credit for my personal use.

Company Response:

State: FL

Zip: 346XX

Submitted Via: Web

Date Sent: 2023-07-09

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7225643

Date Received: 2023-07-10

Issue: Incorrect information on your report

Subissue: Information belongs to someone else

Consumer Complaint: Issue # XXXX. On XX/XX/XXXX I had an ( Individual ) Hard Inquiry on my credit report for Capital One. This was a fraudulent inquiry and was NOT done by me. This ( Hard Inquiry ) is showing on my XXXX Credit Report AND on my XXXX Credit Report. Steps I have taken thus far : I have called XXXX and XXXX multiple times. I have called Capital One multiple times. I have sent a letter & a follow up letter to Capital One. All of these efforts were made to report fraud and to have the hard inquiry from Capital One from my credit report. Response thus far as of XX/XX/XXXX : None. I cant seem to get anyone to help me to get this removed. Issue # XXXX. On XX/XX/XXXX I had an ( Individual ) Hard Inquiry on my credit report for XXXX. This was a fraudulent inquiry and was done NOT by me. This ( Hard inquiry ) is showing on my XXXX Credit Report. Steps I have taken thus far : I have called XXXX multiple times. I have called XXXX multiple times. I have sent a letter & a follow up letter to XXXX. All of these efforts were made to report fraud and to have the hard inquiry from XXXX *removed* from my credit report. Response thus far as of XX/XX/XXXX : None. I cant seem to get anyone to help me to get this removed. Issue # XXXX. On XX/XX/XXXX I had an ( Individual ) Hard Inquiry on my credit report for XXXX XXXX XXXX. This was a fraudulent inquiry and was done NOT by me. This ( Hard Inquiry ) is showing on my XXXX Credit Report. Steps I have taken thus far : I have called XXXX multiple times. I have called XXXX XXXX XXXX XXXX multiple times. I have sent a letter & a follow up letter to XXXX XXXX. All of these efforts were made to report fraud and to have the hard inquiry from XXXX XXXX *removed* from my credit report. Response thus far as of XX/XX/XXXX : None. I cant seem to get anyone to help me to get this removed. On XX/XX/XXXX I implemented a Freeze and a Fraudulent Alert on all of three credit bureaus. There were other fraudulent hard inquiries ( including XXXX from XXXX ) that were also on my XXXX credit report ( along with the ones above ) but XXXX was GREAT and removed ALL of the hard inquiries very quickly. I have already spent hours and hours on this since XX/XX/XXXX. I am writing to ask for your help to please have these three ( 3 ) fraudulent hard inquiries removed from my credit reports. Thank you!

Company Response:

State: IL

Zip: 606XX

Submitted Via: Web

Date Sent: 2023-07-10

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7225551

Date Received: 2023-07-10

Issue: Improper use of your report

Subissue: Credit inquiries on your report that you don't recognize

Consumer Complaint: Unauthorize inquiries on my credit profile that I dont not recognize and never authorized to do it XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I did not authorize these companies to check my credit report. Thank you sincerely

Company Response:

State: MI

Zip: 49417

Submitted Via: Web

Date Sent: 2023-07-10

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7225392

Date Received: 2023-07-10

Issue: Other features, terms, or problems

Subissue: Problem with rewards from credit card

Consumer Complaint: I have been scammed by Capital One on my XXXX credit card. Specifically, I availed myself of Capital One 's XXXX offer described at this link XXXX XXXX XXXX XXXX For a XXXX card, the terms state that between XX/XX/XXXX and XX/XX/XXXX, statement credits will be applied for up to six consecutive months in which XXXX XXXX membership has been charged to the card. I used my XXXX card to cover my XXXX membership from XX/XX/XXXX to XX/XX/XXXX ( six months ). I was charged {$9.00} six times, starting XX/XX/XXXX, and ending XX/XX/XXXX. However, I have only received five statement credits ( XXXX through XX/XX/XXXX ). I am therefore missing a statement credit. Even after calling Capital One, the agent acknowledges that I have been stiffed by the system, but the bank has continued to not correctly apply the final statement credit. I require immediate resolution of this issue, by applying an additional statement credit to my card in the amount of {$9.00}.

Company Response:

State: IN

Zip: 47906

Submitted Via: Web

Date Sent: 2023-07-10

Company Response to Consumer: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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