Date Received: 2023-10-09
Issue: Problem with a lender or other company charging your account
Subissue: Can't stop withdrawals from your account
Consumer Complaint: I was using XXXX XXXX to pay our household employee ( Nanny ). I notified XXXX XXXX that the nanny position would not be needed anymore as our children were attending school. They continue to charge me monthly {$10.00} for the last 15 months. Cancellation process is significantly more involved than signing up for their service was. Customer service has records of my contact and requests to cancel service, yet they require I follow multiple prompts according to their protocols. I do not authorize these transactions on my checking account and have notified my bank, yet the charges continue.
Company Response:
State: FL
Zip: 33312
Submitted Via: Web
Date Sent: 2023-10-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-09
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I opened a high yielding savings account with a variable interest rate with ING Direct in XXXX. At some point, CapitalOne purchased ING Direct and I became a CapitalOne customer with a CapitalOne 360 Savings Account. At the time, interest rates were high and I received a high savings interest rate. As interest rates fell, the interest rate on my account understandably fell as well, eventually falling below 1 %. With the rise of interest rates in the last couple of years, I expected my interest rate to rise but instead my savings account interest rate has been frozen at .3 % since XXXX. I just learned that around that time CapitalOne created a new product called CapitalOne XXXX XXXX XXXX and began enticing XXXX customers with high interest rates while doing nothing to raise the interest rates for existing customers nor did they specifically notify existing customers about the existence of this new product - no email and no in-App notification. I am outraged that for the last 2 years, XXXX has paid me a pittance in interest when I have had over $ XXXX deposited in my 360 savings account while it has been paying new customers over 4 %. They essentially abandoned existing customers in pursuit of new customers and never bothered to tell us. The rate on my 360 account was supposed to be variable as well but it has not moved above .3 % since XXXX. By my calculations, CapitalOne owes me at least {$10000.00} in interest. Please make them do the right thing and pay me this back interest.
Company Response:
State: MD
Zip: 21146
Submitted Via: Web
Date Sent: 2023-10-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-09
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: when trying to make a payment online on the day it is due, capitol one will not accept the payment and forces you to note the payment made on the following day. then they give you a late payment date. date payment due. XX/XX/XXXX, attempt to make payment, XXXX XXXX act. # is XXXX auto loan. XXXX XXXX made the amt. due payment of XXXX on the XXXX of XXXX but XXXX XXXX would not accept the online bank debit payment until the XXXX time of attempt approx. XXXXXXXX XXXX XXXX XXXXXXXX payment are due on the XXXX of each month.
Company Response:
State: AZ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-08
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance to the fair credit report act this creditor ( Capitol One ) has violated my rights under 15usc 1681 section 602 states tha I have a right to privacy. 15usc 1681 section 604a section 2 also states that a consumer reporting agency can not furnish an account without my written instructions. 15usc 1666b states that a creditor may not treat a payment on a credit card account under an open ended consumer credit plan as late for any purpose.
Company Response:
State: IN
Zip: 46368
Submitted Via: Web
Date Sent: 2023-10-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-08
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: Capital one closed my accounts on XX/XX/XXXX without any prior notification or communication. I paid my accounts on XX/XX/XXXX but unknown to me the accounts were already being closed. I called capital one on XX/XX/XXXX and this is when they informed me that my accounts are closed due to excessive misuse of the card. To my knowledge, my payments were always scheduled, sometimes in advance, to cover majority of my balance. I asked if they sent any communication on this closure and I was informed they sent a letter out on XX/XX/XXXX which means it wouldnt have been received for another few days or so. The lack of communication is going to result in damaged credit on my behalf due to these accounts being my longest standing accounts. I have no communication from capital one to be able to attach to this inquiry because I have not received any.
Company Response:
State: CA
Zip: 95117
Submitted Via: Web
Date Sent: 2023-10-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-08
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: Capital one closed account because my payment was from an autopay account that did not have sufficient funds, because I had just switched banks from a bank that had a bank run on it to a more secure bank and when I inputted new autopay information to CC company I clicked checking instead of savings. After years of timely payments with no late payments ever, capital one decided to close my account for one missed payment due to this switch. They have been trying to charge me a late fee which I would not like to pay, as I immediately payed bill when I noticed the autopay did not go through. And they tried to charge me interest on a later missed payment when they approved a charge on my card when my account had been closed and then tried to charge me a missed payment fee on not making a payment for that transaction. I paid the amount due for the charge, as I received it, but they did not waive the interest. Now, I have a mark on my credit report
Company Response:
State: CA
Zip: 902XX
Submitted Via: Web
Date Sent: 2023-10-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-08
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: I reached out to Capital One 's Fraud customer service today ( XXXX XXXX ), and I was told that my account was closed due to " observed activity on your account that is not consistent with our expectations of usage for personal, family or household purposes ''. When I asked for more details, I learned that it was because Capital One was unable to verify my income. However, the first time that Capital One requested my 3 most consecutive banking statements, I informed them that my newest bank account ( which I opened in XXXX cause I started my first out-of-college job in XXXX ) was only two months old. This is the account that my direct deposit is linked to. However, the representative that I spoke with on the phone ( XXXX XXXX ) told me that it had to be three consecutive bank statements so I should use another bank account ( despite my other bank account not showing the direct deposit ). As such, I listened to her advice and submitted the other bank statements ( not my recently opened account with the direct deposit ). Then, I called today ( XX/XX/XXXX ) to follow up, and I learned that my account was closed due to failed income verification. I explained this situation to the representative, and they said that they couldn't take any more documents cause my account is permanently closed. I'm frustrated because the previous customer service person told me that I would have the chance to submit the new bank statement if the old ones didn't pass verification. Additionally, it's ridiculous that my account was closed without even giving me the chance to prove my income successfully ( new bank statements, offer letter from employer, etc. ). Additionally, Capital One won't refund my {$390.00} annual card fee cause I " breached their terms and agreements ''. However, this is ridiculous since they didn't even try to take further steps to verify my income. Since my account was only opened for 4 weeks, Capital One is absolutely scamming my annual fee.
Company Response:
State: MA
Zip: 021XX
Submitted Via: Web
Date Sent: 2023-10-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-08
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: Have a Hard Inquiries from Capital One. This is not me. I moved 2 years ago, new owner has been opening credit cards in my name fraudualently
Company Response:
State: PA
Zip: 190XX
Submitted Via: Web
Date Sent: 2023-10-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-08
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: Capital One has for quite awhile allowed its customers to pay their Credit Card Balances with their Capital One Debit Cards. This payment method is effective, and quick with the payment posting instantly. Now they have removed that option in an antiquated move back to the outdated ACH system. Payments that previously posted instantly now take 5-10 business days to post, For many people who struggle financially, a payment taking 5 days to come out of your account means that the money is not going to be there when they finally process the payment. Since this change in XXXX, I have had numerous payments bounce as they do not process them quickly enough. This is outrageous. No transaction in the modern world should take more than 15 minutes to process. I don't even understand why ACH must be used when paying a credit card with the checking account at the same bank. Why can't they just process it instantly. This move is clearly an effort by capital one to push their customers into financial hardship so they can close accounts that they approved previously and are looking for a reason to close. Make the payments harder and have more hoops to jump through and then penalize customers when they have trouble paying.
Company Response:
State: OH
Zip: 43110
Submitted Via: Web
Date Sent: 2023-10-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-08
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Today I called Capital One to file a dispute with two Charges from XXXX. The representative that I spoke was not paying attention being she had asked me if I discussed the charge with my husband and I said no there was no reason being he has his own XXXX account but that was not enough with her being she maybe he used it. I told her there no reason to discuss the dispute with him as he did not use my card being he does not have my card ( s ). The representative informed that she was going to send me a card and I said no but that did not stop from deactivating my card without telling me. I became very upset. I then spoke with her Supervisor XXXX who said he can not do anything being card was de-activated already. I then informed him that I want my card sent to me overnight and he said no problem. After he gave me my case number at my request he stated he can not send me a card and that I would have to speak with a Supervisor in the Specialist Dept. he did not know why he could send me a card. He informed me he was going to explain to the Supervisor the situation. I then spoke with XXXX whom started process to mail me card for which I explained that the Supervisor promised me my card would be sent over night. I was then told she can not send me my card over night but would speak with someone higher up. She came back on the phone to tell that she can not do anything that I would be receive my card 4-6 business days. I was very upset and I informed her that I would file a complaint with this agency. I want to this agency to investigate why my card was deactivated without my consent or knowledge and why did the Supervisor could not send me a new card and finally why he failed to inform XXXX to mail me my card over night. Please feel free to contact me via email if anyone has any questions. Thank you
Company Response:
State: NY
Zip: 11105
Submitted Via: Web
Date Sent: 2023-10-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A