Date Received: 2023-11-25
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: I am writing this complaint 7 months after my previous complaint ( Complaint ID # XXXX ) as the issue is still unresolved. On XX/XX/XXXX, my account was restricted, and subsequent calls revealed suspicions of fraudulent activity. The closure was linked to multiple transfers from my external checking account, which were reversed by my external bank. Despite my attempts to provide information and cooperate with the investigation, I was met with a scripted response, and relationships with Capital One were severed due to perceived suspicious activity. CapitalOne responded to my complaint on XX/XX/2023, and stated that I deposited two amounts totaling {$4000.00}. They then stated that these deposits were reversed by my external bank due to " unauthorized corporate debit ''. They said that due to this reversal, my external link between both banks was deleted. After this my link was added once again and another transfer of {$2000.00} was initiated which was also reversed due to unauthorized corporate debit, leading to their decision to end relationships with me and close my accounts indefinitely. My simple explanation for the amount of {$4000.00} being reversed is that it was the wrong amount. However, I didn't intend to deposit {$4000.00} as I accidentally transferred an amount similar to {$2000.00} twice because I was under the impression that the first one was canceled. I falsely believed it was canceled as I was still in the process of completing the external link, which involved receiving a small payment and stating that exact amount to the bank. This was the reason that the first payment totaling {$4000.00} was the wrong amount ( intended to be an amount similar to {$2000.00} ) and it had nothing to do with any suspicious activity, just an honest mistake. I shouldn't have rushed the transaction although I believe being XXXX XXXX XXXX and this being my first real banking transfer is a good excuse and I will ensure I am more responsible in the future. I am still unaware of exactly what " unauthorized corporate debit '' entails but I can easily prove that I authorized the transaction and that I was the owner of both the XXXX XXXX XXXX XXXX and the CapitalOne savings account in question if that is the issue. Regarding the second transaction being reversed, I am still completely confused as to why the second transaction was reversed as it was the correct amount and I definitely had that amount in my external account. I will fully take the blame for the first transfer being the wrong amount, however, the second transaction 's reversal was unwarranted which was the reason my accounts were closed indefinitely. I am willing to provide any necessary documentation, such as bank statements, to confirm the legitimacy of my actions and clear any doubts. As an innocent young man who was simply inexperienced with finances, I am seeking a thorough analysis of the situation to avoid any potential negative impact on my banking history. After careful review, I understand the importance Capital One places on fraud prevention, however, I believe there may have been a misunderstanding regarding the circumstances that led to the closure. The issue appears to simply be a misinterpretation regarding reversed transfers from my external checking account, which I will diligently attempt to rectify. I would like to reiterate my commitment to the security and policies of Capital One. Upon further reflection, I realize the value of my relationship with Capital One and am hopeful that a reconsideration of the account closure can be facilitated as I plan to use CapitalOne as my primary bank in the future. It stands out as the most convenient bank for me, perfectly aligning with my upcoming internship 's location and overall banking needs. Prompt attention to this matter is highly appreciated, and I look forward to resolving this situation amicably.
Company Response:
State: NY
Zip: 11103
Submitted Via: Web
Date Sent: 2023-11-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-24
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I have good credit fie with no charge offs or derogatory. I was listed as additional cardholder with Capital One on another individual 's Capital One credit card account. Capital One, when calling in did, and currently do, read a disclosure statement as an additional cardholder. The disclosure from Capital One, reads, I will not be personally responsible for the card. When applying for credit, other credit card companies advise me the credit card is not approved because negative Capital One account being perceived and judged by credit providers as my bad credit and responsibility for. After disclosing to credit card company providers, I don't have or hold a Capital One account, its another individual 's action and unfairness to me, in impacting and reporting on my credit causing perceived responsibility and defiantly NEGATIVE, the credit providers are disclosing its on your credit file as a large negative and impacting your ability to get credit until " i remove it '' or I pay it and this makes me responsible. Because I now need to appeal to remove it, its become something I am responsible for and that conflicts with Capital One disclosures too. This raises questions of fairness and morality too, me as a separate individual and nn account holder of Capital One. As NO other credit card provider i was additional cardholder for is reporting negative on my credit file, only Capital One. I am now in position to be responsible for removing the credit card, from my individual reporting, and because of this my credit worthiness is being impeded. I request it to be removed by Capital One from my credit file. My overall credit usage is {$3300.00} and at the time of filing this I only had 10 % credit utilization making me a good credit candidate, but for Capital One 's negative reporting on my file, for another individuals action.
Company Response:
State: HI
Zip: 96814
Submitted Via: Web
Date Sent: 2023-11-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-23
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I am filing this complaint to CAPITAL ONE for allowing fraudulent account on my credit report and for no corrective actions taken on this fraudulent information. As I checked my recent credit report, inaccurate account is reporting on my credit report and no further actions have been taken. I have filed an FTC report which I included here with report number XXXX for your reference and as proof.
Company Response:
State: TX
Zip: 77584
Submitted Via: Web
Date Sent: 2023-11-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-23
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: Credit Inquiry for a Capital One Credit Card without my knowledge. Likely fraud. Contacted Capital One so that they can freeze the credit card. There is an inquirer on my credit report however that has effect my score. XX/XX/23 was the date.
Company Response:
State: VA
Zip: 20148
Submitted Via: Web
Date Sent: 2023-11-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-23
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: i did not authorize or give permission to run my credit to any companies nor anyone at all i would like for you to remove any and all hard inqury off my credit report that iam makeing this complaint on
Company Response:
State: MI
Zip: 48236
Submitted Via: Web
Date Sent: 2023-11-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-23
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: To Whom It May Concern : Thank you for taking the time to read this letter. Im writing because I noticed that my most recent credit report contains [ a late payment/payments ] reported on my credit report I want you to know that I understand my financial obligations, and if it werent for covid 19 and the pandemic I would have been an exceptional customer. unfortunately I suffer from an XXXX XXXX and each time I had XXXX XXXX it was very hard to recover. Between XX/XX/2021- until now I have had XXXX 3 times. Causing me to be out of work on and off which lead to me being laid off. I made a mistake in falling behind, but since then, I am officially a career employee at the postal service no longer temporary. I am healthy and making a very good income that is stable and permanent. I know based on the cares act and based on the 15 us code 1681 s-2 late payments during COVID late payments were not necessarily being reported to the credit bureau XXXX there was an agreement with the creditor. However I have late payments through the whole duration of COVID 19 even with speaking with XXXX and applying for loan extensions. All XXXX that I spoke to said it would not reflect on my credit. Im planning to apply for a home loan and its come to my attention that the missed payments on my record could hurt my ability to qualify. I truly believe that it doesnt reflect my creditworthiness and commitment to repaying my debts. It would help me immensely if you could give me a second chance and make a goodwill adjustment to remove the late payment/payments for that duration. I also I have proof that prior to coming to capital one which was right before COVID hit I had a vehicle loan with GM XXXX and I was never late ever. Covid really took over for me. I am also willing to pay for deletion as well. Thank you for your consideration, and I hope youll approve my request.
Company Response:
State: DE
Zip: 19966
Submitted Via: Web
Date Sent: 2023-11-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-23
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: The company shared my info to third party without my consent and without giving me the option to opt out. My family and I are being damaged by the remarks on my credit report, preventing us to pursue a happy life. " According to the Fair Credit Reporting Act 15 USC 1681 section 602 a states '' There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumer 's right to privacy. '' XXXX and XXXX are consumer reporting agencies and I am the Consumer. I have the right to make sure my private information isn't shared which is backed by 15 USC 6801 which states '' It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers ' nonpublic personal information. '' ( Furnisher of information to credit agencies ) is a financial institution by definition under that title. 15 USC1681 section 604 a section 2 states that " In general Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : in acordance with the written instructions of the consumer to whom it relates. '' ( Furnisher of information to credit agencies ) the financial institution and the Consumer reporting agencies XXXX and XXXX do not have my consent to furnish this information and they surely do not have my written consent. Any and all consent to XXXX, XXXX, ( Furnisher of information to credit agencies ) whether it be verbal, non-verbal, written, implied or otherwise is revoked. 15 USC 6802 ( b ) ( c ) states that " A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless the consumer is given an explanation of how the consumer can exercise that nondisclosure option. '' ( Furnisher of information to credit agencies ) Never informed me of my right to exercise my nondisclosure option. Not only that 15USC 1681C ( a ) ( 5 ) states '' Except as autorized under subsection ( b ), no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. '' This account is an adverse item they are reporting again without my permission which is against the law. 15 U.S. Code 1681s-2 ( A ) ( 1 ) A states " A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. 15 U.S. Code 1681e states '' Every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of section 1681c of this title and to limit the furnishing of consumer reports to the purposes listed under section 1681b of this title. '' XXXX and XXXX are not maintaining reasonable procedures. Also 12 CFR 1016.7 states that " A consumer may exercise the right to opt out at any time. '' I am opting out of your reporting services. ''
Company Response:
State: FL
Zip: 33647
Submitted Via: Web
Date Sent: 2023-11-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-23
Issue: Struggling to pay your bill
Subissue: Credit card company won't work with you while you're going through financial hardship
Consumer Complaint: I was never late on any of my payments since I had capital one and now since a few months ago I feel on hard times because my kids had XX/XX/XXXXand I was unable to pay so they have charged me {$1300.00} in late fees for 3 months I have a credit limit of XXXX but {$1300.00} in late fees and they are still charging and I tried contacting the credit card corporate office to explain the situation they have failed to assist me and I think that is unfair due to me never having a late payment since I been with them and its been a year and a half until now.
Company Response:
State: FL
Zip: 334XX
Submitted Via: Web
Date Sent: 2023-11-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-23
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I am writing to formally dispute all fraudulent inquiries on my credit report. After a thorough review, it has come to my attention that there are unauthorized inquiries that I did not initiate. I request a prompt investigation into these discrepancies and urge you to remove the fraudulent entries from my credit report. The accuracy of my credit history is crucial, and I believe resolving this issue is essential to maintaining the integrity of my financial standing. I appreciate your prompt attention to this matter and request that you provide me with updates on the progress of the investigation. Thank you for your immediate assistance in rectifying this situation.
Company Response:
State: VA
Zip: 22193
Submitted Via: Web
Date Sent: 2023-11-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-23
Issue: Incorrect information on your report
Subissue: Public record information inaccurate
Consumer Complaint: I filed a XXXX XXXX and paid it off. I paid the entire amount of my loan with Capital One. The layer placed the arrears of the loan in the XXXX XXXX which I paid. I continued to make monthly payments until my loan was paid in full. After I got my XXXX XXXX discharge, I was contacted by Capital One that I had past due amounts in the amount of {$1300.00}. They stated it was because the length of the loan. The XXXX was paid within the terms of the agreement. They would not release my loan until I paid the amount they stayed was because of the length of the loan even though my line was paid off before my XXXX XXXX was paid. The lady was very rude and blocked my cell and home numbers. I had to use a neighbors number to get through and then my social security number was blocked. Every time I called the 800 number for XXXXXXXX XXXX XXXX XXXXXXXX XXXX the same lady e we other s as very thick accent would answer. I called in the mornings and she answered and if I called late evenings she would answer. She refused to release my title until I paid the amount she stated I owed. The same week I paid the amount she stayed. I was reported as a charge-off. It was not a charge off! How can they report this to credit bureau after I paid the full amount of my loan and this amount she stated was delinquent? My credit rating dropped by XXXX because of this companies dishonest employers. They refuse to take my calls and tell me why!
Company Response:
State: VA
Zip: 239XX
Submitted Via: Web
Date Sent: 2023-11-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A