Date Received: 2023-11-25
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I have an autopay set up for the minimum payment to avoid late fees in case I am unable to access my phone. Typically I manually pay the full balance of my card so the issue I am going to describe has not occurred previously. On XX/XX/XXXX I made a manual payment via the Capital One app. I selected the " Remaining statement balance '' option for the amount in order to avoid interest, the amount paid was {$1100.00}. After submitting the manual payment the app prompts me to cancel my automatic payment for the month. I do as the app suggests and cancel the payment as I've just presumably paid the statement balance and won't be charged interest. I then received an interest charge of {$73.00} on XX/XX/XXXX. I received a second interest charge in the amount of {$80.00} on XX/XX/XXXX. I believe this second charge is a residual/trailing interest charge. On XX/XX/XXXX I called Capital One for an explanation of how I was charged interest when I paid my statement balance. A Capital One representative informed me that because the autopay had been scheduled, the amount in the " Remaining statement balance '' did not include the amount scheduled for autopay. Therefore when I cancelled the autopay, as the app prompted me to do, it resulted in carrying a balance on my card and interest being charged. I viewed this as an app issue and felt I was being penalized for proactively paying my statement balance despite being unemployed at the time of the payment. The representative offered to waive only {$50.00} of the total interest I had been charged. I called back during daytime hours on the same day so I could be escalated, but the representative I was escalated to gave the same offer. I was denied further escalation and told it was the best I was going to get. In summary, I was charged interest on my account due to an issue with the app, and customer service was unwilling to make it right. I simply wanted to pay my statement balance but was prevented from paying the full amount by the design of the app. I would not have canceled the automatic payment if I had not been prompted to and would have avoided interest entirely. I feel the app prompting to cancel and leading to this issue may be a disingenuous and anticonsumer deliberate design decision. I don't have this problem with other major credit card apps. Specifically, XXXX XXXX XXXX XXXX
Company Response:
State: WA
Zip: 98122
Submitted Via: Web
Date Sent: 2023-11-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-25
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/XXXX, I purchased a flight using my capital one credit card. The flight was to depart on XX/XX/XXXX from XXXX XXXX to XXXX XXXX and Finally to XXXX XXXX XXXX. On XX/XX/XXXX a war broke out in XXXX and knowing this will be a long war, I called the travel agents I used, called flight agents to cancel the flight. The agent told me that they can not cancel my flight but since I got travel Insurance ( purchased on the same capital one credit card at the same time as the flight purchase ) I could get my money back. I reached out to the travel insurance called XXXX and made a claim. My claim was denied stating Unfortunately the policy does not provide coverage for your situation. The following exclusion applies : For any claims resulting from nuclear or radioactive risks, acts of terrorism or war like events. XXXX XXXX has cancelled all flights to XXXX XXXX XXXX and based on XXXX XXXX XXXX, XXXX Nationals are advised not to enter XXXX. American citizens are also advised against traveling to XXXX and XXXX. I have provided Capital One with all the information, but according to them, I can not receive my money back unless the flight is cancelled which the travel agency refuses to do, technically is because of the war. When I call Capital one, I find myself speaking with agents from different countries who must not understand my situation or potentially have an issue with the country I was supposed to travel to. Ive been fighting this argument for over a month and I need your help to get my money back. The XXXX is in the amount of {$1200.00}. I would like to mention that my father purchased the same ticket with XXXX and the full amount was refunded by XXXX
Company Response:
State: FL
Zip: 33180
Submitted Via: Web
Date Sent: 2023-11-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-25
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I request a signed contract agreement that I sign to provide that I sign of the debt no response
Company Response:
State: LA
Zip: 70360
Submitted Via: Web
Date Sent: 2023-11-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-24
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I enrolled in automatic drafts to pay my credit card. The drafts stopped and I was charged XXXX fee XX/XX/2023 This is not the first time I have had a problem with capital one charging me fee 's. It's to the point, where I want to close all my accounts. They can see my checking and know that I am on a fixed income due to have a XXXX XXXX child.
Company Response:
State: TX
Zip: 77009
Submitted Via: Web
Date Sent: 2023-11-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-24
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/XXXX I submitted a request for a transfer in the amount of {$1000.00} from a Capital One checking account to an external savings account with XXXX XXXX. On XX/XX/XXXX the amount was credited from my account and my balance was {$500.00} following the transaction. On XX/XX/XXXX I received an email from Capital One that the transfer was not successful. I did not receive a debit into my XXXX XXXX account for the {$1000.00}, and the temporary debit that I received from XXXX pending the transfer was reversed. Upon calling Capital One for the first time, the agent assured me that the ACH transfer was successful and it would take up to 5 business days to post ; Friday was a federal holiday and so it would be deposited by Tuesday XX/XX/XXXX. He also stated that the transfer failed because I had insufficient funds for the transfer ; however, this being a pre-authorized debit, the money was already withdrawn. On Thursday XX/XX/XXXX I called Capital One to submit a dispute complaint for the amount. On Monday XX/XX/XXXX I called Capital One a third time to request an update and was transferred to a supervisor in the Dispute department who verbally promised that the review was completed and the amount would post to my checking account by Friday XX/XX/24 by the latest. On Friday XX/XX/24 I called Capital One a fourth time and was told the case is still under review because Capital One attempted to contact XXXX XXXX and did not receive a response. As of the time of writing this complaint, I have been out of {$1000.00} for XXXX calendar days and deprived of the commensurate amount of interest I would have earned from the savings account, currently at 4.92 % APR, due to Capital One 's mistake in handling my funds and inability to return them in a timely manner.
Company Response:
State: NJ
Zip: 07307
Submitted Via: Web
Date Sent: 2023-11-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-24
Issue: Other features, terms, or problems
Subissue: Problem with customer service
Consumer Complaint: Capital One was directed to deny all calls requesting the account to be unlocked. XXXX weeks has gone by and after submitting photo identification and providing all pertinent information they are still not unlocking the account which is now past due and they refuse to help. I had bills that were linked to the card which are now past due causing me substantial late fees and having utilities shut off. I attempted to use the card and every time is gets flagged for fraud because of some spiteful law enforcement and a few other nasty indiviuals calling and telling capital one that the primary account owner is incompetent as they sit here and steal from him. Capital One is discriminating based on a third-party 's slanderous lies. The total damage caused by this discrimination is almost XXXX XXXX dollars including late fees.
Company Response:
State: FL
Zip: 335XX
Submitted Via: Web
Date Sent: 2023-11-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-25
Issue: Problem with a company's investigation into an existing problem
Subissue: Was not notified of investigation status or results
Consumer Complaint: I have a charge off due to reckless driver hitting my car and me getting scammed into buying fake insurance which ended up not being real insurance and at that time the car accident happened shortly after that which was this XX/XX/XXXX to be exact I was not at fault, but dont have the money due to being out of work And getting fired because of this now my car is at a charge off and I need some type of help getting this figured out either way boosting my credit score up or getting the remaining balance. Majority knocked off my credit score so I can go about financing a new Vehicle and then other stuff on my account that shouldve been wiped off or removed but it has not
Company Response:
State: TX
Zip: 77365
Submitted Via: Web
Date Sent: 2023-11-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-24
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I had a XXXX XXXX membership while I was staying at XXXX XXXX, XXXX with my son. I canceled my membership when I moved back to XXXX ( Costco is nearby ). XXXX sent me a credit card with Capital One that I never activated since I was moving and no longer had a membership. In XX/XX/XXXX I received an email from Capital One that I had an outstanding bill. I drove to XXXX and then informed me that I had to contact Capital One. On XX/XX/XXXX, I finally got to the bottom of this, XXXX inadvertently billed me for a membership on that card. They finally refunded the membership in XXXX reference number XXXX. Capital One said they received the {$55.00} but I owe fees of {$110.00}. I told them this was not my fault. They dont seem to care. Can you help me? XXXX XXXX
Company Response:
State: CT
Zip: 069XX
Submitted Via: Web
Date Sent: 2023-11-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-24
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: This creditor engaged in abusive, deceptive, and unfair practices of the FDCPA which it prohibits. According to 15 USC 1666b it is a billing error I did not receive a statement 21 days before the late payment error. If finance charge included, there should be no late payments pursuant 15 USC 1605 ( a ) due to finance charge bring sum of all charges so I can not be penalized for something that is already paid in full.
Company Response:
State: SC
Zip: 29223
Submitted Via: Web
Date Sent: 2023-11-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-24
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Capital one and I had an arrangement way back around XXXX that I would pay XXXX a month until the debt was paid. Over some time phone numbers I no longer have have been still connected to the account. One of which was XXXX which was a sim that was in a device that was stolen in XXXX. I reported it to the police. Since as early as XX/XX/XXXX I finally got XXXX to remove that number but capital one still has it on my account including two devices I don't own. XXXX XXXX XXXX and XXXX XXXXXXXX. And still the XXXX number appears. I have told them this is fraud. Accordingly, they charged off my account in XX/XX/XXXX and said the paymrnys I had been making were not being applied. They did not put any fraud alert on the account and still are not being receptive. I have a police report now XXXX
Company Response:
State: CT
Zip: 068XX
Submitted Via: Web
Date Sent: 2023-11-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A