Date Received: 2024-01-23
Issue: Trouble during payment process
Subissue: Escrow, taxes, or insurance
Consumer Complaint: This XXXX XXXX or XXXX when my homeowners insurance was taken out and extra XXXX plus dollars came off my balance. I get a new statement saying my escrow is XXXX short so my payment is going up well if I am paying XXXX a year in escrow and my insurance is XXXX and my taxes are not XXXX how am I short XXXX??? I'm afraid I can't trust anyone at wells Fargo. When I was going through hard times from an accident they wouldn't refinance my loan and add three years they wanted to foreclose so all my money from my accident went into paying my loan back to save my house. That was XXXX? Would love someone to look over my loan that's not from Wells Fargo as I have seemed to only pay off a little over XXXX since XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MT
Zip: 598XX
Submitted Via: Web
Date Sent: 2024-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-23
Issue: Charged fees or interest you didn't expect
Subissue:
Consumer Complaint: I am writing to formally express my dissatisfaction with the recent handling of my Wells Fargo credit line account.. I have been a customer with Wells Fargo since XX/XX/XXXX when I purchased a sofa and applied for a credit line with a supposed interest-free period during the first 12 months. To my surprise, in XX/XX/XXXX, I received a statement indicating a charge of {$750.00} in interest, which I was informed is imputed interest for the first 12 months. This is in direct contradiction to the terms I was initially presented with, promising an interest-free period during the first year. I have diligently paid {$110.00} each month in accordance with the agreed-upon installment plan, and I am deeply concerned about the sudden imposition of such a substantial interest charge. I immediately contacted Wells Fargo customer service to seek clarification and requested a waiver of the imposed interest. Unfortunately, my request was rejected, leaving me frustrated and dissatisfied. I kindly request a thorough review of my case and a reconsideration of the imposed interest charges. I believe there has been a misunderstanding or miscommunication regarding the terms of the credit agreement, and I am seeking a fair and equitable resolution to this matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11791
Submitted Via: Web
Date Sent: 2024-01-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-22
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In the federal courts, it is well established that a national bank has not power to lend its credit to another by becoming surety, endorser, or guarantor for him. ' Farmers and Miners Bank v. Bluefield Nat 'l Bank , 11 F 2d 83, 271 U.S. 669. Lending credit is the exact opposite of lending money, which is the realbusiness of a bank 18 U.S. Code 914 - Creditors of the United States Whoever falsely personates any true and lawful holder of any share or sum in the public stocks or debt of the United States, or any person entitled to any annuity, dividend, pension, wages, or other debt due from the United States, and, under color of such false personation, transfers or endeavors to transfer such public stock or any part thereof, or receives or endeavors to receive the money of such true and lawful holder thereof, or the money of any person really entitled to receive such annuity, dividend, pension, wages, or other debt, shall be fined under this title or imprisoned not more than five years, or both. What is the definition of credit? 15 USC 1602 ( f ) The right granted by a creditor to a debtor to defer payment of debt or to incur debt and defer its payment Credit is a right of a creditor, notice the law does not say privilege of a creditor Rights can not be taken away nor denied Credit refers only to a person. A person denied under truth in lending is a natural person or an organization What is a creditor? 15 USC 1602 ( g ) Refers only to a person, not an organization After reviewing my credit report, I noticed that there were inaccurate accounts and information on my consumer report. The consumer reporting agencies never gave me the right to opt out, furthermore they never asked for my permission to furnish this information. Further they have assumed this vital role and have infringed upon my right to privacy by selling my information to a 3rd party debt collector : Pursuant to 15 US Code 1681 ( 4 ) my privacy has been invaded and damage has been done. " According to the Fair CreditReportingAct 15 USC1681 section 602 a states " There is a need to insurethat consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and arespect for the consumers right to privacy. '' XXXX, XXXX and XXXX are consumer reporting agencies andI am the consumer. I have the right tomake sure my private information isn't shared which is backed by 15 USC6801 which states '' It is the policy ofthe congress that each financial institution has an affirmative and continuing obligation to respect theprivacy of its customers and to protect the security and confidentiality of those customersnonpublic personalinformation. '' The deceptive practices employed by the consumer reporting agencies have inflicted a range of damages, creating a ripple effect across various aspects of my life. The damage that arose to my mental health : Financial losses have been incurred as inaccurate information has affected my ability to obtain credit, leading to higher interest rates and restricted access to financial opportunities. The emotional distress resulting from these inaccuracies is significant, as I the consumer grapple with the consequences of false consumer reporting, affecting my ability to secure loans or housing. Moreover, the reputational harm stemming from misleading consumer reporting has led to strained relationships and a diminished sense of financial security. These deceptive practices not only undermine the integrity of consumer reporting but also inflict tangible and intangible damage to my consumer report. ( Furnisher of informationto consumer agencies ) is a financial institution by definition under that title. 15 USC1681 section 604 a section2 states that " In general subject tosubsection ( c ), any consumer reporting agency may furnish aconsumer report under the following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates. '' ( Furnisher of information to consumer agencies ) the financial institution and the Consumer reporting agencies XXXX, XXXX and XXXX do not have my consent to furnish this information and they surely donot have my written consent. Any and all consent to XXXX, XXXX and XXXX ( Furnisher ofinformation to consumer agencies ) whetherit beverbal, non-verbal, written, implied or otherwise is revoked. 15 USC 6802 ( b ) ( c ) states that " A financial institution may not disclose non-public personal information to a non-affiliated third party unless the consumer is given an explanation of how the consumer can exercise thatnon-disclosure option. '' ( Furnisher of information to consumer reporting agencies ) Neverinformed me of my right to exercise my non-disclosure option. Not only that 15USC 1681C ( a ) ( 5 ) states '' Except as authorizedunder subsection ( b ), no consumerreporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records ofconvictions of crimes which antedates the report bymore than seven years. '' This account is an adverse item theyare reporting again without my permission which is against the law. 15 U.S.Code 1681s2 ( A ) ( 1 ) Astates " A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonablecause to believe that the information is inaccurate. 15 U.S. Code 1681e states '' Every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of section 1681c ofthis title and to limit the furnishing of consumer reports to the purposes listed under section 1681b of this title. XXXX, XXXX and XXXX are not maintaining reasonable procedures. Also 12 CFR 1016.7 states that '' Aconsumer may exercise the right to opt out atany time. '' I am opting outof your reporting services.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: DC
Zip: 20020
Submitted Via: Web
Date Sent: 2024-01-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-22
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Wells Fargo was notified that I elected to opt-out and I don't provide them authorization to report my mortgage to credit bureau XXXX They received a payment each month for a debt they have failed to validate. They received funds via XXXX that IRS approved. They still have not credit the account. I included bank confirmation for each payment for XXXX XXXX XXXX XXXX for which they said XXXX months were not paid. I also want my asset back security that is being hold by XXXX investment to be sold and the funds to be transferred to my personal XXXX XXXX. They have sent notification stating they were investigate the account and was expected to have complete In XXXX but was delayed to XXXX. However, they have not pause their payment due to a billing error. 18 USC 1025 - lying, fraud, etc regarding any instrument, promissory note, etc. 18 USC 1348 - fraudulently getting money from transfer of an instrument or security 12 USC 504 - breaking fiduciary duties- $ 25,000- {>= $1,000,000} A DAY penalty ( this one has a multi-tiered system and the charge should be specific )
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IN
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-02-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-22
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: XXXX SSN XXXX I want my MONEY! immigrant XXXX SSN XXXX I have ATTACHED all the info! Ok! I opened an account in XXXX CO XXXX. Deposited a check and cash. Total : {$4200.00}! I left and when I was on the XXXX bus to XXXX CA and opened my account using my XXXX on the bus network the account balance was XXXX! My money was gone! I had an address in my online bank account at the time that READS XXXX XXXX and a name that had nothing to do with my account! For no more! XXXX Garnishments between XXXX and today 's date in XXXX counties, XXXX AZ, XXXX NM, XXXX NV and in XXXX! Close to {$18000.00} USD!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89101
Submitted Via: Web
Date Sent: 2024-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-22
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Subject : Notice of Egregious Violations of Federal Law - 15 U.S.C. 1666 ( b ), 15 U.S.C. 1611 ( 1 ), 15 U.S. Code 1681n, and 15 U.S. Code 1681s-2 Dear Wells Fargo Dealer Services Customer Service , I trust this letter finds you well, although it is with great concern that I bring to your attention severe and deliberate violations of federal law codes, specifically 15 U.S.C. 1666 ( b ), 15 U.S.C. 1611 ( 1 ), 15 U.S. Code 1681n, and 15 U.S. Code 1681s-2. Upon meticulous examination, it is abundantly clear that Wells Fargo Dealer Services is in blatant violation of 15 U.S.C. 1666 ( b ) by failing to adopt reasonable procedures for verifying the receipt of billing statements by consumers. The absence of a robust system to confirm whether I, as the consumer, am physically receiving paper statements or accessing electronic statements constitutes a direct infringement of this federal law. This egregious violation not only questions Wells Fargo Dealer Services ' commitment to compliance with 15 U.S.C. 1666 ( b ) but also undermines the very essence of the law, which mandates creditors to adopt reasonable measures to prevent the erroneous treatment of payments as late for any purpose. Furthermore, the disregard for 15 U.S.C. 1611 ( 1 ), which unequivocally prohibits the furnishing of false or inaccurate information, is both alarming and unacceptable. The lack of a reliable verification process concerning the receipt of billing statements calls into question the accuracy of the information reported by Wells Fargo Dealer Services, especially regarding late payments. I must underscore the gravity of these violations under 15 U.S. Code 1681n, which explicitly addresses willful non-compliance with federal law. Whether Wells Fargo Dealer Services was previously aware or not of its inability to report late payments, this ignorance is no excuse for the severe breaches of consumer rights. Additionally, I draw your attention to 15 U.S. Code 1681s-2, highlighting that furnishers of information to consumer reporting agencies are obligated to provide accurate and complete information. Wells Fargo Dealer Services ' failure to meet these obligations further compounds the severity of these violations. In light of Wells Fargo Dealer Services ' violation of 15 U.S.C. 1666 ( b ), I request that my account status be promptly updated to " paid as agreed. '' The failure to adopt reasonable procedures to verify the receipt of billing statements has not only compromised the accuracy of late payment reporting but also warrants corrective action to rectify any adverse impact on my credit history. It is crucial that the necessary steps are taken to ensure that my credit report accurately reflects the payment history in accordance with the law. I expect Wells Fargo Dealer Services to promptly address this matter and update my account status to " paid as agreed. '' Your immediate attention to this request is of utmost importance, and I anticipate your compliance with this corrective action. Done in good faith.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30906
Submitted Via: Web
Date Sent: 2024-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-22
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I was at an ATM in California, because of the confusion when speaking to a Wells Fargo representative, they now refuse to investigate into the denominations received or if received at all. This is causing me to take a loss of over XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80220
Submitted Via: Web
Date Sent: 2024-01-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-22
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: XX/XX/XXXXXXXX Subject : Complaint and Urgent Request for Compliance Dear receipantt, I hope this communication finds you in good health. I am writing to you regarding some substantial concerns I have uncovered during my thorough examination of the operations of XXXX. As a conscientious consumer and advocate for ethical business practices, I believe it is crucial to bring these matters to your attention for immediate investigation and resolution. XXXX. Opting Out Violation ( 15 USC 6802-6805 ) : Upon reviewing the legal framework provided by 15 USC 6802-6805 , which empowers consumers to opt out of financial information sharing with institutions, I have observed potential instances where XXXX XXXX XXXX California might not be fully adhering to these statutory provisions. This has raised concerns about the protection of consumer privacy rights. It is my XXXX request that your team conducts a comprehensive review and takes necessary steps to rectify any non-compliance issues promptly. XXXX Credit Report Accuracy Infringement ( 15 USC 1681 ) : In the course of scrutinizing my credit report obtained from XXXX XXXX XXXX XXXXXXXX XXXX, I have uncover discrepancies that may be in violation of 15 USC 1681. This crucial federal law mandates the accuracy and fairness of credit reporting, placing a responsibility on entities like XXXX to conduct thorough investigations and promptly rectify any inaccuracies. Ensuring compliance with this law is vital for maintaining consumer trust and confidence. XXXX. CFPB Complaints Negligence : My investigation has brought to light a potential neglect in addressing and resolving complaints submitted to the Consumer Financial Protection Bureau ( CFPB ). Failure to actively engage with and resolve these complaints is a direct violation of CFPB regulations. I urge XXXX XXXX XXXX California to conduct an in-depth internal review, recognizing and rectifying any shortcomings in addressing outstanding complaints. This proactive approach is not only essential for regulatory compliance but also crucial for upholding the reputation of your organization. XXXX. Privacy Act of 1974 Non-Compliance ( 5 U.S.C. 552a ) : Preliminary findings suggest a potential non-compliance with the Privacy Act of 1974 ( 5 U.S.C. 552a ). This federal legislation mandates precise management of personal information by government entities. Any deviation from its stipulations requires immediate attention. I strongly recommend that XXXX XXXX XXXX california initiates an immediate internal audit to ensure strict adherence to the Privacy Act. Proactive steps in this regard will not only align the organization with legal mandates but also enhance overall data protection measures. XXXX. General Redress and Compensation ( 15 U.S.C. 1681n ) : The collective impact of these infringements has resulted in both quantifiable and intangible harm. In accordance with 15 U.S.C. 1681n, I formally demand XXXX XXXX XXXX to provide due compensation for the distress and material losses borne as a direct consequence of these transgressions. This includes but is not limited to the time and effort expended in rectifying inaccuracies, emotional distress, and any financial repercussions suffered. To facilitate a fair and swift resolution, I kindly request a comprehensive response addressing each of the highlighted concerns within [ 30 days ]. I believe that your immediate attention to these matters will not only lead to a swift resolution but also uphold the integrity of legal mandates and safeguard the rights and interests of consumers. Thank you for your prompt consideration. I look forward to your timely response. Yours sincerely, XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30252
Submitted Via: Web
Date Sent: 2024-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-22
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Claim number:XXXX Dear Wells Fargo Customer Service XXXX I trust this letter finds you well. I am writing to express my deep concern and disagreement with the recent denial of my dispute regarding unauthorized transactions on my Wells Fargo account. As my husband informed me that he had lost his wallet, which unfortunately contained not only his ID but also my Wells Fargo debit card. Disturbingly, someone gained access to the wallet and attempted to drain funds from various cards, including my Wells Fargo debit card. As a responsible account holder, I promptly contacted your customer service upon noticing these unauthorized transactions while they were still pending. Our immediate goal was to dispute the charges and prevent any further financial loss. This situation has added a layer of complexity and urgency due to the involvement of my Wells Fargo debit card. I believe the bank has a significant responsibility to protect its customers from fraudulent activities, especially when circumstances involve the loss of personal items like wallets. The unauthorized use of our funds has significantly impacted our financial stability, and we had hoped that Wells Fargo would take the necessary steps to rectify the situation. As I refuse to pay out of my pocket for the fraud I had done nothing. Thats not the kind of service I expected from the bank I trust with my financial and its not the kind of service any bank should be provide. I kindly request a thorough reconsideration of our dispute, considering the circumstances surrounding the loss of the wallet, the unauthorized transactions, and the urgency with which we reported them. We are fully committed to cooperating and providing any necessary information to support our case. Your prompt attention to this matter is crucial, and we trust that Wells Fargo will uphold its commitment to ensuring the financial security of its customers. Thank you for your understanding and cooperation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85085
Submitted Via: Web
Date Sent: 2024-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-22
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: 1. On XX/XX/year> morning I wanted to make a transfer, but I couldn't gain access into my app. Tried in the afternoon, same thing. Couple of hours later I tried via my laptop browser, same issue. I assumed it was a network issue. Moments later, I received a notification from XXXX XXXX, stating that my WellsFargo App has been disconnected from XXXX. 2. I feared my account had been hacked and I promptly called WellsFargo customer service. 3. After much transfers, I finally spoke with a XXXX in Loss Prevention unit. He said they decided to terminate the banking relationship due to suspicious activities on my account which they deem risky. So, they decided to shut my account and will on XX/XX/year> send me a check for any balance therein. 4. I asked for specifics. He said they observed that the account routinely received XXXX payments which I used up almost as soon as it hits my account. 5. I asked if there's any rule that stipulates how long funds should stay in my checking account before being used. He said there's none, but they considered my activities suspicious, and risky to their operations. 6. I asked if they : A. Deemed it fit to seek explanation from me about their observation. B. Realize that over 95 % of those XXXX transfers were made from my personal salary account with another bank. C. Deemed it necessary to notify me in advance, about their decision to shut my account, or indeed, notify me after it had been shut. 7. To each of these 3 questions, his curt response was : " That's no longer relevant at this point, we have decided to terminate the banking relationship ''. 8. I then said fair enough, you can choose who to do business with. However, you can not ( without a court order ) hold on to my funds for 2 weeks under any guise. 9. He responded : " I'm not going to entertain any argument with you on this, the decision has been made ''. 10. I said okay, asked for his name, and thanked him for his time.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77493
Submitted Via: Web
Date Sent: 2024-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A