Date Received: 2024-01-23
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Their written opinion of XX/XX/XXXX : " Our research indicates that claim XXXX was initiated on XX/XX/XXXX for the {$200000.00} online cash advance processed on XX/XX/XXXX. This claim was denied on XX/XX/XXXX, as the investigation shows the advance was made through a secure online banking session by you or someone who had your authority. We have enclosed a copy of the letter dated XX/XX/XXXX which explains the outcome of your fraud claim, for your review. '' Their letter of XX/XX/XXXX : " We've finished researching your fraud claim regarding online advance totaling {$2000.00} on your account ending in XXXX. Our research shows the advance was made through a secure online banking session by you or someone who had your authority and that no other processing errors occurred. Based on this information, we determined the advance was authorized. We have closed your claim. Claims Assistance Center, Online Fraud Claims '' Wells Fargo XXXX XXXX XXXX XXXX XXXX, SD XXXX www.wellsfargo.com XXXX XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: ID
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-23
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I opened up this savings account in a Wells Fargo branch on XX/XX/XXXX, for the {$520.00} bonus promotion. The banker inputted the bonus code at the time of account opening. The promotion I enrolled in stated that I had to deposit {$25000.00} within 30 days of account opening and that I had to maintain the {$25000.00} for 90 days from account opening. I deposited the {$25000.00} on XX/XX/XXXX, and kept the balance until XX/XX/XXXX. The {$25000.00} was deposited within 30 days of account opening and the {$25000.00} was in the account over 90 days from account opening. I fulfilled the requirements of the bonus, and I should have received a {$520.00} bonus per the terms and conditions of the bonus. I still have not received the bonus. Please credit my {$520.00} bonus as the terms stated.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-23
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I opened up this savings account in a Wells Fargo branch on XX/XX/XXXX, for the {$520.00} bonus promotion. The banker inputted the bonus code at the time of account opening. The promotion I enrolled in stated that I had to deposit {$25000.00} within 30 days of account opening and that I had to maintain the {$25000.00} for 90 days from account opening. I deposited the {$25000.00} on XX/XX/XXXX and kept the balance until XX/XX/XXXX. The {$25000.00} was deposited within 30 days of account opening and the {$25000.00} was in the account over 90 days from account opening. I fulfilled the requirements of the bonus, and I should have received a {$520.00} bonus per the terms and conditions of the bonus. I still have not received the bonus. Please credit my {$520.00} bonus as the terms stated.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10465
Submitted Via: Web
Date Sent: 2024-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-23
Issue: Struggling to pay your loan
Subissue: Denied request to lower payments
Consumer Complaint: Around XXXX XXXX I purchased a used XXXX XXXX XXXX XXXX which was being financed by Wells Fargo XXXX I suddenly lost my employment shortly after. I was able to make about 2 or 3 payment 's. Around XXXX I called Wells Fargo to communicate that I will be making payments at the end of the month for the minimum due which was around {$940.00}. I communicated to them that I was still unemployed but will continue to make payments until I caught up. Each month I would call them to communicate with Wells Fargo to assure them that I was acting in good faith to pay my car notes. In the beginning they were very appreciative and worked with me to help make the process easy. In XXXX I told them I will be making a double payment in XXXX which would have been a huge progress. The representative agreed with my suggestion and documented my plan. At that point I would have been 1 payment behind after making the double payment. However, around XXXX XXXX when I called to make the double payment I was told that I could no longer make anymore payments because Wells Fargo will no longer accept my payments. I was confused because I usually make my payments at the end of the month and XXXX was the month where I was going to make the double payment so that my car would not go into repossession. I pleaded with them to accept my payment but the representative stated that it was the law ( UDAAP ) that they MUST treat every customer the same regardless of their situation. She stated they have never pulled an account from repossession status when customers are 72 days past due. I explained that I had already spoken with the representatives and they assured me to just call my payment in when Im ready to make the XXXX payment. However, the representative continued stating they must treat every customer the same regardless of prior arrangements or circumstances. She also stated it didnt matter if I spoke with someone in a higher position such as a Manager, they would tell me the same thing. I called the next day and tried to negotiate again but was met with the same denials. I requested to speak with a supervisor who listened but denied my payment and stated it was the law that they can not accept my payment. I asked which law was she referencing and she stated UDAAP. I informed her that I would read about this law to find out how it influences my situation. I also explained that treating EVERY customer the same was an inappropriate action and causes discrimination and dissatisfaction amongst customers because every situation is different! And if they wanted to, they could use their own discretion. I tried resolving this issue the best I could but my payment was still denied. I explained that I am now working and can make all payments on time after making the double payment. I really need my car to go to work to make a living and this company is threatening to take my car after I have offered over and over to pay my bills. I have never seen a company deny money that is owed to them! I am trying to settle my monthly payments agreement and now I am being told that I need to give them {$52000.00} in its entirety or split the payment in half. Those are impossible options to achieve. Since they have denied my payments this has caused me to get further behind because XXXX payment is due. I am still able to make payments to get caught up. I am asking Wells Fargo to please continue accepting my payments so that I can keep my car and correct my credit. This will completely damage my credit and ability to maintain a healthy life.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60624
Submitted Via: Web
Date Sent: 2024-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-23
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I made an online deposit for a Title Company Check. The online system said there would be a hold on the funds until XX/XX/XXXX. Now today, XX/XX/XXXX they decided to change the hold until XX/XX/XXXX due to internal indications of fraudulent activity on the account. Not my account mind you, but on the Title Companys non-Wells Fargo account. No further explanation other than their overnight deposit system flagged it. Ironically I could have taken the check directly to the bank and they would have just cashed it. Now my bills are going to be late!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78660
Submitted Via: Web
Date Sent: 2024-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-23
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: My phone was stolen when I was outside the country XXXX XXXX XXXX XXXX XXXX they somehow got in the phone annd attempted to make XXXX XXXX transactions through the stolen phone. I immediately notified Wells Fargo as well as XXXX XXXX. Both Wells Fargo and XXXX XXXX said that these transactions were authorized by me or my representative. They refuse to discuss the matter any longer. Over 20 transactions were attempted on XX/XX/XXXX, Between XXXXXXXX XXXX XXXX XXXX Most of the transactions were blocked. However, somehow some the transactions went through ; even after Wells Fargo canceled the card. Over {$2600.00} of transactions were made. at reimbursing me the charges ; Wells Fargo has recently sent me a letter the charges will be reversed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 315XX
Submitted Via: Web
Date Sent: 2024-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-23
Issue: Trouble during payment process
Subissue: Fees charged
Consumer Complaint: WELLS FARGO. Have charged me {$21000.00} of unpaid second principal balance. Which I do not know nothing about. I never took out a second mortgage. And I have always pay my mortgage on time. I would like for Wells Fargo to remove this obvious erroneous bill from my mortgage statements. On top of the fact they took out several unauthorized payments from my bank account 2, to 3, payments a month. Forcing me to take away auto pay from them. Please help me to recover this payments. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10039
Submitted Via: Web
Date Sent: 2024-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-23
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I received a notice that I needed to update my account with a physical address, which I did. I was never informed that the new address was also apparently unacceptable and they suddenly just closed the account When I called the customer service to resolve the issue. I was asked why I didn't have a # sign in front of my apt number - unbelievable. The result is that I have not missed a mortgage payment and I have no money to my name and no way to receive a paycheck.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32043
Submitted Via: Web
Date Sent: 2024-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-23
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Wells Fargo home mortgage incorrectly reported the balance of my mortgage account in XXXX by XXXX which negatively impacted my credit score causing it to drop by XXXX points the day after reporting this information as it signifies delinquency on my mortgage payments which is not accurate. The balance on my mortgage statement issued by Wells Fargo is accurate but the balance of the account reported to credit report is incorrect ; I openned dispute with three credit reporting agencies but they referred me to the lender to correct information ; I contacted Wells Fargo and they openned a case that was supposed to be resolved by XX/XX/XXXX according to them ; then I contacted again after the information on the account was incorrectly reported in XXXX and was told that the case was closed as " Wells Fargo does not interfere with how credit reporting agencies calculate credit score '' ; they ignored the problem which is incorrectly reporting account balance but focused on the consequences of the problem which is not their responsibility to wash their hands and pass the buck to someone else. I had a credit rating of XXXX before that reporting error and it dropped to XXXX the day after ; no other accounts added or changes during the period of their reporting error and my score drop. The negative impact of the incorrect account balance has materialized already and I am paying for it in my cost of borrowing. I am only requesting that Wells Fargo correct the account balance reported to credit agencies to match the balance they send me on my mortgage statement and year end tax record.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33916
Submitted Via: Web
Date Sent: 2024-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-23
Issue: Fraud or scam
Subissue:
Consumer Complaint: Im involved in the Wells Fargo securities class act settlement
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75032
Submitted Via: Web
Date Sent: 2024-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A