Date Received: 2024-01-23
Issue: Problem with a purchase shown on your statement
Subissue: Overcharged for something you did purchase with the card
Consumer Complaint: Hello, this is in regard to a an unauthorized charge by XXXX on XX/XX/XXXX to my Wells Fargo credit card. XXXX is an app that pairs homeowners with extra space with people seeking vehicle storage. Ive used the app numerous times, and in this instance I booked a space that was advertised for {$100.00}. I completed the booking process, agreeing to a single charge of {$100.00}. I stored my RV in the space for a period of 5 days. Later, a duplicate charge showed up on my statement, which I disputed. I later found out the price I paid reflected a 50 % discount that required booking multiple months to maintain eligibility. Had the company indicated that I was ineligible for the discount at the time of the transaction, I would not have booked the rental, or if they had contacted me later and stated that the rental price would be double the agreed price, I would have changed my reservation. Instead they initiated a second, unauthorized charge to my credit card, a decision I disagree with. Likewise, strongly disagree with Wells Fargos insistence that I bear the burden of the unauthorized charge Attached are images showing the advertised pricing in the XXXX app. They make no mention of their intention to charge doubly if multiple months arent booked.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 166XX
Submitted Via: Web
Date Sent: 2024-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-23
Issue: Problem with fraud alerts or security freezes
Subissue:
Consumer Complaint: I was sent a letter from Wells Fargo that I was denied a credit card. I never applied for a credit card with Wells Fargo. An inquiry was added to my credit report. I believe this to be a case of identity theft.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98225
Submitted Via: Web
Date Sent: 2024-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-23
Issue: Problem with the payoff process at the end of the loan
Subissue:
Consumer Complaint: End of 2019 unfortunately I was suffering with XXXX XXXX and XXXX so i was forced to turn in resign job. I had personal loan of credit with wells Fargo less than XXXX remaining to pay which i used for home remodeling. Since i was out of job my boyfriend then offer to make monthly payment. Then i Was offerd 0 % intrest from XXXXXXXX XXXX to pay remaining XXXX from wells Fargo and other bills i had. Then Covid hit all over the world and my Wells Fargo Bill went up to XXXX XXXX back by the shopping i never did and the payment of i dont know what ... Time to time wells fargo leaves message saying suspicious activity to all of our account meaning my XXXX children XXXX was under XXXX at the time. I spent enermous hours of my time on the phone with wells Fargo and went to their sites one infront of FBI Building and XXXX XXXX XXXX XXXX XXXX crying asking for help to resolved this situation but no luck. XXXX as well i went to site wearing mask during Covid to find out if the money was sent to wells Fargo. I went through XXXX XXXX XXXX XXXX XXXX XXXX during Covid but between this XXXX bank i was smashed with XXXX and worst. over 3 years i was paying to wells Fargo and XXXX with help of my then boyfriend and Daughter. Now both of this XXXX bank dont have answer who got my loan. they blame on each other and the amount i owe them always goes up by ruinining my credit.Please help. I bank with Wells Fargo over 20 years and i felt stupid not by closing my account when i saw a huge sign at XXXX XXXX VA of WELLS FARGO IS A RIP OFF i still bank with them and open both of my underage kids account. Then they always making mistake by giving my daughter money from my account and various many mistakes. They claimed i still owe them XXXX more but XXXX and Wells Fargo both should refund me my all the money they messed up. Thank you-
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 221XX
Submitted Via: Web
Date Sent: 2024-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-23
Issue: Closing your account
Subissue: Can't close your account
Consumer Complaint: I bought windows through XXXX XXXX who uses this bank. Wells Fargo. I made payments of {$1100.00} starting in XX/XX/XXXX. I had to make XXXX payments in XXXX because my checking account was compromised, if you look at the closed complaint to the XXXX they agreed to refund my {$1100.00} XXXX payment but they sent it to XXXX Bank on XX/XX/XXXX to my closed account ending in XXXX. The payment was retuned to Wells Fargo because the account had been closed. I made XXXX payment with my new checking account ending in XXXX. I now have another case study because this bank has NO clue of what they are doing. Case number XXXX agent is XXXX made on XX/XX/XXXX. They keep adding late charges but never call me back. I just paid what is the remaining balance of {$20000.00} today XX/XX/XXXX conf # XXXX. I am paid in full, I want the {$1100.00} and all these bogus late charges credited.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 633XX
Submitted Via: Web
Date Sent: 2024-01-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-23
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Wells Fargo credited me {$3000.00} back on XXXX for services that I didn't receive for a medical procedure. On XXXX Wells Fargo reversed the credit of {$3000.00} which left the account negative {$2800.00} I spoke to the claims department on XX/XX/XXXX concerning the account being negative and refiled the claim because they had more questions. On XXXX my payroll deposit of {$2400.00} covered the fees of the reverse credit that was caused by Wells Fargo and the account was left with a negative {$440.00} Due to the refiled claim Wells Fargo credited my account {$3000.00} on XXXX I wasn't fully compensated because I only received a total of {$2500.00} I've spoken with a banker several times to resolve my issue and haven't received any results to my issue. I wasn't fully credited the {$3000.00} that the doctor 's office stole from me and I didn't get compensated for the payroll deposit that Wells Fargo stole from me {$2400.00}. Wells Fargo took my money and paid me back with my money but not all of it. Wells Fargo owes me {$2800.00}. XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30044
Submitted Via: Web
Date Sent: 2024-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-23
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I received an email from Wells Fargo on Friday XX/XX/XXXX at XXXX stating there was a payment card fraud alert. I immediately contacted them to make a claim when I realized my debit card was stolen. There was a holiday over the weekend so I called again on Tuesday XX/XX/XXXX to make sure they had my entire claim of XXXX atm withdrawals of around {$200.00} each and then one charge of {$4.00} that was not made by me and all around the same time of XXXX that evening ( XX/XX/XXXX ). I then gave it a few days and called back yesterday ( XX/XX/XXXX ) to check the status and they said they have denied my claim even thought I tried to take every step necessary aside from getting pictures from the atms ( I am not sure this is possible, but I can try ). They said they couldnt tell me why because it would be considered coaching. I was made to feel like a criminal when Ive been a loyal customer for over a decade.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78702
Submitted Via: Web
Date Sent: 2024-01-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-23
Issue: Trouble during payment process
Subissue: Payment process
Consumer Complaint: I've been paying my mortgage with Wells Fargo as the statements have been sent to me. I received a statement in XXXX XXXX XXXX for XXXX 's payment and I paid it early XXXX. I received a statement XX/XX/XXXX asking for XX/XX/XXXX payment which I sent before the end of XXXX and they received. I then got a statement on XX/XX/XXXX asking for XXXX 's payment but showing no payment made for XXXX and a late payment fee being accessed. My payment has been the same amount of what the statement asked for and ahead of the due date. I feel they credited the early payment to principal in order to create a late payment situation. I feel this needs to be investigated as I can't be the only one they have done this too.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 214XX
Submitted Via: Web
Date Sent: 2024-01-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-23
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: We have had a business account with Wells Fargo for 6 years. All of a sudden Wells Fargo sent us a letter saying that our account will be closed as of XX/XX/2024. The letter says the decision is final and nothing can be done. I called their customer service. They forwarded me to their Loss Prevention Department. I talked to XXXX ( Employee Number XXXX ). He confirmed the decision and said nothing can be done. I asked for a supervisor. He said I can not talk to a supervisor. We have never done anything suspicious.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: HI
Zip: 96706
Submitted Via: Web
Date Sent: 2024-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-23
Issue: Fraud or scam
Subissue:
Consumer Complaint: Back in XXXX of XXXX I received a call from someone claiming to be with Wells Fargo Bank wanting to know if I was traveling abroad because I had some unusual charges on my account that were out of my state. They sent me a text message with a 6 digit number that they wanted me to read back to them for verification of who I was. Later that day I received an email from Wells Fargo stating that I had signed up for online wire transfers ( I did not ). Also received an email stating that an online wire transfer had been initiated out of my account. I immediately called Wells Fargo and spoke with an associate, I informed her that I did not sign for such service nor did I initiate a wire transfer. She informed that my money would be back in my account in 24 to 48 hours. To this date I have not received my money back. I have reported this to my local Sherriff Dept. and a warrant has been issued.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 779XX
Submitted Via: Web
Date Sent: 2024-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-23
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was sent a job at email through my XXXX XXXX XXXX email to become a research assistant for a professor that was on campus currently at the time when I accepted the job and discussed the job over the course of a few days and begun the job I quickly noticed that this was a scam and I lost {$420.00} on XX/XX/XXXX through XXXX and the bank hasnt said much
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07060
Submitted Via: Web
Date Sent: 2024-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A