Date Received: 2024-01-27
Issue: Fraud or scam
Subissue:
Consumer Complaint: To whom it may concern, please understand that I was approached by an XXXX woman via a phone call who intentionally called me in order to start a relationship with me. Over the course of several months, she nurtured the relationship with me in order to convince me to invest money on the XXXX XXXX platform which I did and my investments began right around the XXXX XXXX XXXX, 2023. I started transferring first small, then bigger, and bigger amounts of money from my Wells Fargo account in order to support my investments, with her as my broker and guide. Somewhere around XXXX this year is when I saw what I had assumed were profits from my investment efforts, which were falsely presented and utterly fabricated. This is when I wished to withdraw my earnings, however, she informed me there was a problem with my account and that I should contact the support team. The support team asked me to pay taxes for my alleged earnings and even connected me to an individual who represented themselves as a US agent of Law Enforcement. After being asked to pay taxes in XXXX different states as well as an Anti-Money Laundering tax, I sadly realized that I was being scammed all along. My total investment amounted to XXXX USD at that point and this is the total amount I had transferred from my Wells Fargo account to the XXXX XXXX platform in order to fund my investment which I believed to be a real endeavor. I was absolutely crushed when I realized that I was being tricked all along, maliciously manipulated into giving away my fund. I am a father of XXXX XXXX and the reason I was doing something like this is to support my family and help my XXXX on their lifepaths. In these trying times, with agile professional thieves lurking and engaging honest, hard-working, and family-oriented people like myself, I must turn to the conclusion that I could have been protected on a higher level by you, my bank of choice . I must question why this type of erratic activity on my account was never investigated and why I was not stopped from making these ill-decided investments. I must ask you to honor my choice of you as my financial services provider and my long-term loyalty and help me by reimbursing this amount of XXXX USD that you have helped facilitate from my account into a non-lucrative investment, induced and led by scam artists which predate and make use of your system and client negligence to this very day. I humbly request that you help me get back on track with my life as a father of XXXX XXXX XXXX that need me to provide for them and assure me that my client relationship with you is a valuable one and that I have not wasted all these years by putting my trust in you to guard my assets, even against bad decisions I might make, maliciously persuaded to do so or otherwise.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 18052
Submitted Via: Web
Date Sent: 2024-01-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-27
Issue: Trouble during payment process
Subissue: Loan sold or transferred to another company
Consumer Complaint: I have requested that everything be addressed from Wells Fargo and I did not receive my request back from Wells Fargo. I also want the process of the Sheriffs Sale of my home to cease immediately. The amount that Wells Fargo says that I owe is inaccurate. None of the debts that they list are still owed. The most recent document that I received from the Sheriffs office says that {$130000.00} plus is owed. When in fact it should only be {$24000.00} to Wells Fargo. In addition. I have several documents from Wells Fargo that were false/fake that were supposed to pertain to my original closing documents. I found the original documents. Wells Fargo has a noted history of falsifying documents against consumers in order to steal their properties. I have the evidence that they have done the same to me. I have evidence that Wells Fargo had changed my original rate that I agreed to when I signed for my mortgage to benefit Wells Fargo. All of Wells Fargos actions have been illegal and predatory.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 081XX
Submitted Via: Web
Date Sent: 2024-01-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-27
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I filed a claim on XX/XX/23 with Wells Fargo. I was told I would be getting a provisional credit. I did not do any business with pretty little thing. I attempted to but the website was giving me an error message. But my bank was still authorizing for the payments to come out of my account. I spoke with different associates for the past 4 days from the XXXX and they were all rude and giving me the run around about receiving my money. I didnt authorize the purchase because I dont have a receipt to confirm purchases. Today the XXXX and they have denied my dispute saying that I can not open a new one. I have not received any products from pretty little thing. Not even a confirmation number.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 770XX
Submitted Via: Web
Date Sent: 2024-01-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-27
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I scheduled an electronic bill payment out of my checking account to be paid on XX/XX/XXXX. The amount, {$910.00}, was deducted on XX/XX/XXXX. I was contacted by the vendor on XX/XX/XXXX that the payment was never received. I contacted Wells Fargo on XX/XX/XXXX to stop payment so that I could reissue the check. Wells Fargo indicated that there was already a stop payment on that payment that was applied by the bank. They will not tell me when this occurred, why it occurred nor by whom. They also never communicated this to me and they have not put the money back into my checking account. I spent 70 minutes on the phone with them and have gotten no where. I received an email documenting that they have opened a claim and will solicit more information from me and the vendor. This is quite perplexing since the bank is the entity that stopped the payment and they are the only one with information! Additionally, it ties up the credit to my account for another 10 days.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85204
Submitted Via: Web
Date Sent: 2024-01-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-27
Issue: Trouble during payment process
Subissue: Escrow, taxes, or insurance
Consumer Complaint: Since Wells Fargo took over servicing of my loan in XX/XX/XXXX, they did not perform due diligence to estimate my property taxes after the purchase of my loan, causing an immediate increase to my mortgage XXXX starting in XX/XX/XXXX. I did not call to complain about it at the time because this only represented a minor mistake based off the increase. Then in XX/XX/XXXX I was notified of another increase based off their miscalculation and adjustment to my property taxes. I did call them to complain at this point because I know they did not perform their due diligence when taking over servicing of the loan for estimation of taxes plus proper reserve requirements. They stated they were only able to forebare a nominal amount of {$100.00} that would not help at this point. I applied for a loan modification in XX/XX/XXXX to help with this and I was declined. Now I just received my escrow analysis for XXXX and now there is a shortage of over {$3000.00} l, adding {$200.00} more to my escrow impound payment. Since they took over servicing of my loan, my payment has now increased by XXXX XXXXXXXX due to their original error of not properly estimating taxes and setting appropriate reserves since taking over servicing of this loan.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32223
Submitted Via: Web
Date Sent: 2024-01-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-27
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: I used my Wells Fargo credit card to load money into my XXXX account. I did not realize this transaction would be a cash advance, and would be charged interest as such. Wells Fargo did waive the initial cash advance fee and interest fee, which I appreciated because I made a mistake, however, I asked if all I needed to do was to pay my next statement balance in full to avoid paying any future interest, they said yes. I received another interest fee, due to the standing cash advance, which they waived again, and then I immediately paid of my whole statement in full to clear both cash advance and general credit card balance. Here is the issue, there is no separate line item in my Wells Fargo mobile app for current cash advance balance. The cash advance itself looks the same as any other credit card transaction, however the interest treatment is different than a credit card transaction, since interest occurs from the date of advance instead after carrying a balance ( like a normal credit card transaction ). Luckily, I pay attention to these things and I was able to rectify my mistake which Wells Fargo did assist me with, no issues there. However, not explicitly calling out cash advance current balance nor giving an option to explicitly pay off that balance as its own separate credit type, is predatory. I am sure many consumers are paying at least 2 months of interest if not more for a cash advance balance they do not know they have, and if different transaction types carry different interest treatments, they should be separated out. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27587
Submitted Via: Web
Date Sent: 2024-01-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-27
Issue: Wrong amount charged or received
Subissue:
Consumer Complaint: I was at a bar and my Wells Fargo debit card stopped working. It order to pay my bill I asked one of the person at the bar if he could pay the tab and I would XXXX the money to him. The amount was {$150.00}. After I sent the money the person kept on insisting that the money has not been transferred and since then received it two more times. I sent him {$450.00} instead of {$150.00}. And the {$300.00} ( $ XXXX ) by the person was extra and I was tricked into paying it to him. I tried to find the person by reaching out to the bar but they did not know him too. Form the XXXX I can not find the number but I have the screen shot of the persons name. The {$450.00} taken out of my account were because of a result of the same payment happening 3 times. Out of which only {$150.00} was taken by me. The rest I still havent recovered. Wells Fargo have rejected my claim for the transaction when I clearly explained to them I have been tricked into making the same payment 3 times.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 070XX
Submitted Via: Web
Date Sent: 2024-01-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-27
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/year> {$530.00} was taken out of my account from a company called XXXX XXXX XXXX apparently it was for XXXX XXXX for my XXXX XXXX but I applied for FASA and student aid so I would have to pay them for my loans not this company and I know this because I called my XXXX XXXX XXXX and they approved that they did not know this company and its intention and did not hire them to do this. I did not authorize this purchase what so ever and changed my bank account number so they would not be able to charge me and they still charged me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34953
Submitted Via: Web
Date Sent: 2024-01-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-27
Issue: Managing an account
Subissue: Cashing a check
Consumer Complaint: We were scammed out of {$36000.00}, contacted Wells Fargo and reported fraud, however investigator indicated that there was nothing they can do about my situation regardless of pleading with them that we do not have a relationship with XXXX XXXX and we have not benefited from any services they provide. My checks were deposited into a Wells Fargo Account. I've been a customer of Wells Fargo for over 30 years, they know I do not have such relationship, they should have flagged the checks and allowed us to proceed with fraud, but they refuse to do so.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90501
Submitted Via: Web
Date Sent: 2024-01-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-27
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: On XXXX XXXX, 2024 I discovered online that my checking account was closed by Wells Fargo without me being notified of the planned account closure. I did receive a letter dated XXXX XXXX, 2024 on XXXX XXXX, 2024 notifying me that Wells Fargo had closed my account. I called Wells Fargo to inquire why my checking account was closed and discovered in speaking with their customer support person, XXXX, Wells Fargo, through their incompetence and neglect, had closed my checking account due to, according to XXXX, " the Patriot Act ''. XXXX went on to explain that Wells Fargo did not have the physical address on file for my wife who resides at the same address as I do and is joint owner of the checking account. XXXX admitted at the end of our call that it might be a " broken process at Wells Fargo '' that caused my checking account to be closed. Also, it is worth noting that I had gone to a Wells Fargo branch several weeks earlier in XXXX after receiving a letter from Wells Fargo to ensure that my physical address on the checking account was correct. The Wells Fargo branch manager, XXXX, who reviewed my checking account information repeatedly assured me that my checking account was up to date and that there would be no risk of my checking account being closed by Wells Fargo. After speaking to XXXX at Wells Fargo customer support I immediately went to the Wells Fargo branch and met with XXXX, the branch manager, who had assured me repeatedly that my checking account would not be closed. After reviewing my account and calling her internal contacts at Wells Fargo, she said that she could not do anything to stop the closure of my checking account and that the closure was " not my fault ''. She also stated that this was probably a breakdown of Wells Fargo process that caused my checking account to be closed. My checking account was closed after 25 years at Wells Fargo and never having my account overdrawn. I had to immediately set up and fund a new checking account at XXXX XXXX XXXX to ensure timely payment of my bills. So far, Wells Fargo 's incompetence has cost me : {$140.00} for an automobile insurance policy that had to be paid with a credit card instead of the debit of my checking account as planned. {$15.00} XXXX XXXX XXXX ( XXXX ) fee for an expedited ATM card for my new checking account at XXXX. I am requesting that Wells Fargo compensate me for any fees I incur associated with the closure of my checking account by Wells Fargo.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 750XX
Submitted Via: Web
Date Sent: 2024-01-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A