Date Received: 2024-01-30
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: In early XXXX, XXXX I received three letters from Wells Fargo regarding their Checking Add on Package which I had not originally authorized. The letter gave their toll free phone number to call. I called their number at XXXX and I received three ( 3 ) reference numbers. Reference Number XXXX for a check payable to me in the amount of {XXXX. Reference Number for my partner. Reference number : XXXX payable to him for the amount of {XXXX and also for my partner, Reference number : XXXX payable to him in the amount of XXXX I was told on several occasions that these Checks, Payable to myself, and my partner would arrive in 30 days, by XX/XX/XXXX. It is now almost XX/XX/XXXX and those 30 day promised checks have NOT ARRIVED as promised. They keep telling me that they are the in process and/or pending status. It is now going on XXXX months later and NO PAYMENTS HAVE ARRIVED. You can reach and call Wells Fargo at Wells Fargo Complaint phone number : XXXX. Give to them the three reference numbers. I demand that Wells Fargo mail these checks to me immediately.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 559XX
Submitted Via: Web
Date Sent: 2024-02-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-30
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I call wells fargo XX/XX/2024 about my account that they have double charged me and in the middle of me asking a question the customer service rep hung on me. I just don't understand i been with them so long and now I'm just now having major problems with the company. It should not 10 business days for me to get my money because it took like two seconds for my money to be taken out my account. Also they need to the fees are ridiculous i will be changing banks this time.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27106
Submitted Via: Web
Date Sent: 2024-01-30
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-30
Issue: Problem with a company's investigation into an existing problem
Subissue: Difficulty submitting a dispute or getting information about a dispute over the phone
Consumer Complaint: Wells Fargo Card Services XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX Dear sir, Today, again, I received a letter from so-called escalations representative, XXXX XXXX The letter do not have any barcode and Q-code ; therefore, I consider this letter was created for fraud. I enclose the copy of this letter. Sincerely,
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 076XX
Submitted Via: Web
Date Sent: 2024-01-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-30
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: A fraudulent credit account, XXXX XXXX XXXXXXXX, was opened in my name by Wells Fargo rep ( s ) in XXXXXXXX XXXX XXXX. Previously, I've never heard of or done business with this company. A XXXX search shows this company is located in XXXX, GA, I am nowhere near this location, living in Connecticut. Further, I have not received anything from this company, despite billed XXXX. Due to this account opening, I have been denied credit, my credit score impacted. When brought to attention of Wells Fargo, they replied in part by sending mediation request forms, which are filled out, sent in, marked as duplicate and refer to prior mediation regarding unauthorized deposit accounts ... .With regard to that mediation including tracking ID XXXX, I was offered a payment in amount of {$3.00}, XXXX plus estimated IRS taxes totalling {$5.00}, XXXX. Payment was never received, sent to an old address after I moved. It appears a third party intercepted check, cashed it in my name. Wells Fargo investigated matter, unable to recover funds, refused to reissue check despite their own error in sending to incorrect address. I requested proof of address verification, was provided with a document showing my signature agreeing to accept a payment in amount of {$500.00} from a XXXX XXXX, nothing to do with previously mentioned payment in amount of {$5100.00}. Wells Fargo continues to send mediation request forms, a total of nine or more have been filled out, an acknowledgement letter is received with tracking number, when I call number on letter, I am told all efforts exhausted, call disconnected. Needless to say these forms are a mere runaround, when exposed as such, Wells Fargo marks complaint as duplicate. There is mention of mediation payments including amounts of {$17.00}, {$50.00}, {$400.00}, none of which received, do not cover losses/damages by accounts mentioned above. In closing, Wells Fsrgo has been fined by CFPB for handling of accounts mentioned here, the amount of XXXX XXXX, has little to no credibility
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 06320
Submitted Via: Web
Date Sent: 2024-01-30
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-30
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue: Trying to communicate with the company to fix an issue with the application process
Consumer Complaint: This case is to be attach with My XXXX XXXX XXXX XXXX filed on XX/XX/XXXX mob # XXXX both of us is on the mortgage deed and title. I spoke to our lawyer he side dont need to sign any more papers. He did every thing at closing so why is well fargo threatening my husband and I to sign for package of papers about 45 pages. They are doing fraud we dont know who to trust if we have a home that we work hard for. Well FARGO EMPLOYEES discriminated against us and give us fraudulent contract to sign which need to be investigated by CFPB. I am doing a case under my name with more information Wells Fargo have to answer since my husband submitted new information about his case today XX/XX/XXXX that is why he withdrew the previous case. And when we look at what we down loaded someone at your company CFPB is removing important information and the down load proof papers he submitted is all mix up and not in order so I I putting every thing we need to address so all our questions will be answer since XXXX XXXX at Wells Fargo told us we cant withdraw our case and she was consent if I will send all the fax I sent her which I put in my husband case but it is missing when we check. Every document is numbered on my case on each paper. On a peace of paper attach. Starting with number 1-50pages Thanks
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11411
Submitted Via: Web
Date Sent: 2024-01-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-29
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: So, you investigated yourself for wrongdoing and found that there was no wrongdoing? There is no way Wells Fargo is being fined {$2.00} XXXX by consumer financial protection bureau, and there is no negligence on your part in relation to repossessions. You all have referenced the contract but there are state laws that govern said transactions, section XXXX paragraph d of the contract acknowledges this fact : 'If you default, we may take ( repossess ) the vehicle from you if we do so peacefully and the law allows it. ' Please note, ''and the LAW allows it. ' Can you provide the state or federal law indicating that a contract from any major bank overrules the law of the land? As stated in one of the letters, you have compensated a portion of the money already, so is this company stating, now, that it just hands money out when you are not in the wrong? Section 3 paragraph e. 'How you can get the vehicle back if we take it. If we repossess the vehicle, you may pay to get it back ( redeem ). We will tell you how much to pay to redeem. Your right to redeem ends when we sell the vehicle. ' According to my records, the vehicle was repossessed on XXXX XXXX XXXX XXXX XXXX and was not sold until XX/XX/XXXX. So why was I prevented from 'redeeming ' the vehicle in the month of XXXX prior to the sale of the vehicle? It was mentioned in one of the letters dated XX/XX/XXXX ( wrong address ), that you reviewed the contract on set-offs and found that it was legal to perform on my account at the time. If 'set-offs ' are legal, why does wells fargo no longer do 'set-offs '? This is a distraction from the fact that I was provided a redeem price, and before the tentative deadline, during the redeem period, I had the correct amount of money in my account to redeem the vehicle. In your research, you did not address whether or not I had the correct amount of tender to rectify my account. If I didn't, I'm certain you'd have pointed this out by now. According to XXXX the resale value of a XXXX XXXX XXXX at XXXX XXXX XXXX is {$24000.00}. The records I have indicate the vehicle was sold for {$9800.00}. The balance on the vehicle at the time of repossession was {$16000.00} this minus the sales price is {$6300.00}. According to a letter sent in XX/XX/XXXX the balance was {$8100.00}. Section XXXX paragraph f 'Allowed expenses are expenses we pay as a direct result of taking the vehicle, holding it, preparing it for sale, and selling it. ' Can you all provide an itemized list of allowed expenses that show you had to put any money into the vehicle because it was not in ready to sell shape? There is a solid maintenance list at the dealership where I purchased the vehicle that shows the vehicle was maintained in tip-top shape. This company has failed to address the documents I attached, showing that the impact of this matter to my credit is still substantial. Far more substantial than $ XXXX that I have been compensated with tentatively. For example, the XXXX XXXX I purchased was {$12000.00}, I placed a down payment of $ XXXX and still owed {$22000.00} on the vehicle. The apr is 21.01 % that is 8 % higher than the auto loan for the XXXX XXXX financed with Wells fargo. The XXXX XXXX XXXX, 14 % interest and after {$2000.00} on down-payment, the total was still {$28000.00}. The additional {$10000.00} on each auto loan totals {$30000.00} in just interest between the three vehicles. What this company compensated me for only covers one of three vehicles. The other two, I had to ascertain due to this banks negligence ; and breaching state law and the contract once my vehicle was repossessed. I provided the list of Florida statutes that were violated, and you have shown no conclusive evidence that they were not violated. The three letters you just provided as attachments have three different addresses on them. What address do the letters you sent me in relation to this repossession and redemption have on them? I can guarantee they are incorrect, which explains why I didn't receive them. I did receive a letter stating the vehicle has been sold on XX/XX/XXXX. You also conveniently left out that a payment arrangement was set for XX/XX/XXXX, which we did so that I could redeem my vehicle ; this was in the window of when the set-off occurred. Section XXXX paragraph f. 'We will send you a written notice of sale before selling the vehicle. ' I did not receive any written notice. Can you show a notice that is dated prior to XX/XX/XXXX? You did, however, mention that the set-off was done in 'error '. If the set-off, {$400.00}, was an 'error ' and it occurred in the window of my redeem period, then is the error not on Wells fargo? Your research into the offset also did not address the {$5500.00} that was allocated to me in XX/XX/XXXX. With a letter stating " Thank you for reaching out to wells fargo, recently about the financial reimbursement that wells fargo provided related to an internal processing error that occurred that may have contributed to the repossession of your vehicle. ' I was then provided a mediation option for tracking number : XXXX. The mediation in this case did not take place since you all denied me the opportunity. The damages I seek are not just made up from thin air they are calculated by the same statutes ignored by this company. $ XXXX can easily be deducted from {$2.00} XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30022
Submitted Via: Web
Date Sent: 2024-01-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-28
Issue: Struggling to pay mortgage
Subissue: Foreclosure
Consumer Complaint: Multiple attempts to receive affordable modification from Wells Fargo. Multiple responses from Wells Fargo to pay mortgage payment with a {$20.00} reduction, the payment requested was more than my salary and work commute fees. Housing speciallists, state agencies, and attorneys requested Wells Fargo review documents, and all responses were generalized without accurate reviews. Multiple requests to cfpb to look into this without success. Just received {$200.00} XXXX XXXX check and letter from Wells Fargo that review was inaccurate and an apology for any impact to me. I was forced to sell my home for a reduced price, impacted my family and my credit, embarrassment throughout the community, and I am still trying to recover from the damage Wells Fargo caused by ignoring proper review procedures even though it was outlined by XXXX and state agencies that they were in error. I submitted another complaint and cfpb review and received a cookie cutter response from Wells Fargo now saying no error, but I have a letter from them admitting errors. CFPB closed the complaint once again without review. How can Wells Fargo be allowed to conduct business when they are impacting people in this way with their unethical business practices? When does CFPB take these requests seriously? I thought a letter from them admitting errors would show CFPB that they need to investigate, so how is the complaint closed?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: DE
Zip: 199XX
Submitted Via: Web
Date Sent: 2024-01-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-28
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: This complaint is against Wells Fargo, revolving around their settlement with the CFPB We received 3 letters from them saying they owed us around {$7000.00} for penalties of their wrong doings. here are the reference numbers from WF : XXXXExact amount not known. Wells didn't/could n't tell us. XXXX-amount due us {$2000.00} XXXXamount due us- {$2400.00} I have no way to determine if these amounts are correct. They expect me to take their word for it. That has not worked out too well in the past. I have called them many times. Mostly about number # XXXX and XXXX Called once on XXXX. ON XXXX Called on XXXX-spoke to XXXX. It is in the process of being mailed. On XXXX on XX/XX/28 at XXXX XXXX spoke with XXXXexpect it in 30 days. on XXXX I have called at least 5 times, that I have some notes on : XXXXLeft message XXXXleft message XXXXspoke with XXXX XXXXspoke with XXXX XXXXspoke with XXXX. Every time their excuses are that it is in their process, the system, and is almost ready to go out! I am tired of waiting, and being lied to. I want my money, along with a complete accounting of how they arrived at those numbers. The name Wells Fargo would be a good name for a bank
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 326XX
Submitted Via: Web
Date Sent: 2024-01-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-28
Issue: Other features, terms, or problems
Subissue: Problem with balance transfer
Consumer Complaint: I am writing to express my dissatisfaction and frustration with Wells Fargo Bank. I have been a loyal customer of Wells Fargo for over 10 years, and I have always paid my bills on time and maintained a good credit score. However, recently I discovered that Wells Fargo has cancelled my ability to repay my XXXX XXXX loan account through their online banking system. This is unacceptable and unfair, as I have been using this feature for years without any problems. I have not received any notice or explanation from Wells Fargo about this change, and I have not violated any terms or conditions of my loan agreement with XXXX XXXX. I believe that Wells Fargo has acted in a dictatorial and corrupt manner, and has abused its power and position as a financial institution. Wells Fargo has violated my rights as a consumer and has caused me inconvenience and financial hardship. I have to pay extra fees and charges to use other methods of repayment, and I have to deal with the hassle and stress of managing multiple accounts. I demand that Wells Fargo restore my ability to repay my XXXX XXXX loan account through their online banking system immediately. I also request that Wells Fargo apologize for this unjustified and arbitrary action, and compensate me for any losses or damages that I have suffered as a result. If Wells Fargo does not respond to my complaint and resolve this issue within 15 days, I will take further legal action and report Wells Fargo to the relevant authorities and regulators. I will also share my negative experience with Wells Fargo with the public and the media, and warn other potential customers to avoid Wells Fargo. I hope that Wells Fargo will respect its customers and act with honesty and integrity. I expect a prompt and satisfactory response from Wells Fargo. Sincerely XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78626
Submitted Via: Web
Date Sent: 2024-01-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-28
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I opened a new checking account with Wells Fargo 1-2 weeks ago online. The application was approved, I set up online access, made the initial minimum deposit, and have been using all of the features with no problems. I recently got a new phone and updated my phone number on the app to keep my information up to date. I received a voicemail today from Wells Fargo stating they needed to speak to me to verify important account information. They called me back one more time within the same hour, I answered, but no one was on the line. When I tried to call back, the phone line said it was closed. Shortly after, I received an email that my account was reviewed and set to be closed in a few weeks. I have been unable to get in contact with the Loss Prevention department thats supposedly closed on Sundays, although they called me twice within this very day. I spoke with a customer service supervisor on the phone who had no information about the reason for this email or path to resolution. Im more than willing to visit a branch in person to verify my identity and any information needed to keep this account open and in good standing. Wells Fargo has abruptly frozen my account without giving me an opportunity to verify the information they needed. I have outgoing ACH payments scheduled for bills and credit cards, and planned to use this as my main account to receive direct deposits. This has been a terrible experience and Wells Fargos business practices are highly unethical. I need a resolution for this issue ASAP, as I now seem to be out of a bank account for no good reason.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85257
Submitted Via: Web
Date Sent: 2024-01-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A