Date Received: 2024-02-03
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: XXXX XXXX, 2023 I received a notice from Wells Fargo. An unauthorized XXXX XXXX program was added to my account. The letter asked me to call and file a complaint if I didnt sign up. I called mid XXXX and was told I would receive a low payout ( that I didnt agree to ). I agreed to the maximum payout because of the fraud. I was then told that I would need to appeal it if I didnt agree to the said amount. Please help escalate this. Thank you. XXXX XXXX XXXX XXXX XXXX XXXX Reference Number : XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77346
Submitted Via: Web
Date Sent: 2024-02-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-03
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: THE ACCOUNT OPENED UNDER MY ACCOUNT WITHOUT MY KNOWLEDGE AND IT WAS OPENED FRAUDENTLY
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93535
Submitted Via: Web
Date Sent: 2024-02-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-03
Issue: Struggling to pay mortgage
Subissue: Trying to communicate with the company to fix an issue related to modification, forbe
Consumer Complaint: In XXXX we experienced a foreclosure with Wells Fargo home mortgage when we lived in MD. We tried on many incidences to modify or short sale. We were blindsided during the remediation process with foreclose notice. We were not given advanced notice of auction. No remediation was offered during that time. Our paperwork was lost more than once. We not only lost our home that we purchased for {$620000.00}, Wells Fargo issues a {$200000.00} NOTE against us for what was lost in the auction. We not only have to recover such a significant financial loss, but can not purchase another home due to the note. Wells Fargo is now sending us a {$200.00} check to apologize for the error in not remediating our loan due to a glitch in the system. We do not want to cash the check and lose any chance of filing a lawsuit against WF. We have been saving money alongside recovery to retain an attorney. We have seen many lawsuits and settled claims in cases like ours and need guidance and assistance please.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 337XX
Submitted Via: Web
Date Sent: 2024-02-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-03
Issue: Fraud or scam
Subissue:
Consumer Complaint: Back in XXXX of 2023 I received a call from someone claiming to be with Wells Fargo Bank wanting to know if I was traveling XXXX because I had some unusual charges on my account that were out of my state. They sent me a text message with a 6 digit number that they wanted me to read back to them for verification of who I was. Later that day I received an email from Wells Fargo stating that I had signed up for online wire transfers ( I did not ). Also received an email stating that an online wire transfer had been initiated out of my account. I immediately called Wells Fargo and spoke with an associate, I informed her that I did not sign for such service nor did I initiate a wire transfer. She informed that my money would be back in my account in 24 to 48 hours. To this date I have not received my money back. I have reported this to my local Sherriff Dept. and a warrant has been issued. I will attach screen shots of emails from Wells Fargo.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 779XX
Submitted Via: Web
Date Sent: 2024-02-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-03
Issue: Improper use of your report
Subissue: Report provided to employer without your written authorization
Consumer Complaint: I have no knowledge of this account which is roommate got my identity information I was not aware of. which is causing my credit report to go bad. also, I asked the company to show me the proof of paperwork and they failed to provide it. and that's why I need your kind concern to resolve it. thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 321XX
Submitted Via: Web
Date Sent: 2024-02-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-03
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue: Application denials
Consumer Complaint: I received a letter from Wells Fargo customer care dated XX/XX/year> Subject : Loan application denied during short-term payment suspension HELOC account ending in XXXX XXXX. Please call us by XX/XX/year> I contacted them immediately and they explained they are calculating what is owed to me in that Wells Fargo had to pay damages in this class action suit. They further explained a check, ( amount undetermined at this time ) will be mailed not later than 120 days. XX/XX/year> I receive the same letter which started the clock running an other 120 days from XX/XX/year> XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 908XX
Submitted Via: Web
Date Sent: 2024-02-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-03
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: While reviewing my credit file I have been trying to get these two accounts removed. Fraudulent accounts
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89129
Submitted Via: Web
Date Sent: 2024-02-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-03
Issue: Improper use of your report
Subissue: Report provided to employer without your written authorization
Consumer Complaint: XX/XX/2023 I have noticed unauthorized inquiries on my credit report that I would like removed. According to the FCRA these unverified and unauthorized items must be removed. I do not recognize any of these inquires and I am unsure why they are there.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27260
Submitted Via: Web
Date Sent: 2024-02-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-03
Issue: Problem caused by your funds being low
Subissue: Bounced checks or returned payments
Consumer Complaint: Storm Happen in XXXX in XXXX and we was effected by the tornado. So I reached out to my insurance company and filed a claim. So my insurance company cut me a check for the sum of XXXX the XXXX of XX/XX/2024 and when I went to Wells Fargo ( XXXXXXXX XXXX ) and I cash the check paid my contractor to get started on the work. Upon my contractor going over the damage he discovered mold in my son closet so picture was taken and sent to my insurance company. Long story short my insurance company cut me another check for edition damage. I go back to the same branch Wells Fargo XXXX XXXXXXXX XXXX XXXX and deposit the other check in the sum of XXXX on the XXXX XXXX XX/XX/2024 the teller XXXX told me that the funds would be available the next day. Next day I go withdraw XXXX out the bank same branch same teller XXXX. I send my wife XXXX the same day. Now on the XXXX of XXXX the check return because of UNUSUAL IMAGE. I'm in the negative that XXXX and they still have not explained anything they are investigating. My mortgage payment has came back I'm in a huge hole
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37115
Submitted Via: Web
Date Sent: 2024-02-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-03
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I received a letter from Wells Fargo on XX/XX/XXXX saying that I was enrolled in the XXXX XXXX product from XX/XX/XXXX through XX/XX/XXXX. I never authorized enrolling in this product and am not sure what to do about this letter, especially since this supposedly occurred almost 14 years ago. Please help - thanks.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94536
Submitted Via: Web
Date Sent: 2024-02-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A