Date Received: 2024-02-04
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Subject : Opportunity to Cure - Second Notice on Reporting Late Payments Dear Wells Fargo Dealer Services, I trust this communication finds you well. This is my second attempt to address the reporting of late payments concerning my investment with Wells Fargo Dealer Services. The first complaint was submitted to the Consumer Financial Protection Bureau ( CFPB ) on XXXX. Wells Fargo has eluded its responsibility by suggesting verbal communication as the solution to this issue. However, given the lack of resolution and the urgency of the matter, I am compelled to put a cease and desist order in place to limit the forms of communication. Henceforth, I am only to be contacted through mail and the CFPB. In addition to these measures, I must bring to your attention that, pursuant to 12 CFR 202.2 ( b ), consumer credit is defined as credit extended to a natural person primarily for personal, family, or household purposes. In accordance with this definition, if credit means the right granted by a creditor to defer its payment or purchase property or services and defer payment therefor, I assert that I am the consumer of this transaction. This assertion is based on the fact that my credit card, also known as my Social Security Number, funded the account by accessing my open-ended credit plan. Furthermore, I declare a billing error in accordance with Regulation Z, considering the determination of finance charge and APR pursuant to 15 USC 1607 ( e ) ; 12 CFR 1026.23 ( a ) ( 3 ) ( i ) and ( ii ). In light of these regulations, I hereby rescind the promise to pay and only commit to paying a finance charge as defined in federal law. These factors are integral to the understanding of the financial arrangement in question and merit due consideration in the resolution of the reported late payments. As an investor, I provided Wells Fargo Dealer Services with an asset-backed security. 15 U.S.C. 1681s-2 Wells Fargo Dealer Services , as a furnisher of information, is required to provide accurate information to credit reporting agencies. The absence of a system to verify billing statements with investors, as outlined in 15 U.S.C. 1666 ( b ), raises significant questions about the permissible purpose for reporting such information without explicit written consent or a court order. In addition to federal law, I want to emphasize UCC Article 9 - Secured Transactions ( 9-609 ). This section mandates that a secured party must conduct enforcement in a commercially reasonable manner. Given the discrepancies in my billing statements, it appears there might be a violation of UCC Article 9 ( 9-609 ) guidelines. Moreover, UCC Article 9 ( 9-625 ) underscores the duty of a secured party to conduct a comprehensive investigation when an investor disputes the accuracy of information related to their account. To address concerns of security fraud, I insist on a thorough investigation into my account, including a Bloomberg audit. In the event of a Bloomberg audit, the auditor will have the capability to retrieve the CUSIP number associated with my security. This auditor will be able to scrutinize the financial details, including how much money Wells Fargo Dealer Services has generated from my security and its current valuation. Failure to promptly rectify these issues may result in further legal actions, including the involvement of the Internal Revenue Service ( IRS ) to ensure compliance with tax regulations. My primary objective is to resolve these matters amicably, and I firmly believe that a comprehensive and timely correction of my credit report is in the best interest of both parties. I kindly request the immediate correction of my credit report to accurately reflect a " paid as agreed, never late '' payment history, aligning with both federal laws, particularly the FCRA, and UCC Article 9 ( 9-609, 9-625 ) requirements. I trust that Wells Fargo Dealer Services will take immediate, comprehensive steps to address these concerns to avoid further legal actions and to maintain the integrity of our business relationship. Your prompt attention to these additional considerations is appreciated as we work towards an amicable resolution.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30906
Submitted Via: Web
Date Sent: 2024-02-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-05
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I booked a flight and purchased flight insurance. Then within a few hours I canceled the flight as my girlfriend couldn't come the dates I picked. The company that claims to supply flight insurance charged me anyway even though the policy is a full refund if tickets are canceled for any reason within 24 hours. We three way called the insurance company with myself and Wells Fargo Bank. The insurance company couldn't even find me or my information in their computer system. Within having proof of the transaction they charged my card. The bank knows this and knows the charge is fraudulent but instead of reimbursing me they let the charge stick claiming they need to let Visa services review it. I am out my money as Wells Fargo isn't honoring their fraud protection policy. They run me around instead of refunding me when they found out the charges weren't legitimate.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 557XX
Submitted Via: Web
Date Sent: 2024-02-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-04
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Subject : Opportunity to Cure - Second Notice on Reporting Late Payments Dear Wells Fargo Dealer Services, I trust this communication finds you well. This is my second attempt to address the reporting of late payments concerning my investment with Wells Fargo Dealer Services. The first complaint was submitted to the Consumer Financial Protection Bureau ( CFPB ) on XXXX. Wells Fargo has eluded its responsibility by suggesting verbal communication as the solution to this issue. However, given the lack of resolution and the urgency of the matter, I am compelled to put a cease and desist order in place to limit the forms of communication. Henceforth, I am only to be contacted through mail and the CFPB. In addition to these measures, I must bring to your attention that, pursuant to XXXX CFR XXXX ( b ), consumer credit is defined as credit extended to a natural person primarily for personal, family, or household purposes. In accordance with this definition, if credit means the right granted by a creditor to defer its payment or purchase property or services and defer payment therefor, I assert that I am the consumer of this transaction. This assertion is based on the fact that my credit card, also known as my Social Security Number, funded the account by accessing my open-ended credit plan. Furthermore, I declare a billing error in accordance with Regulation Z, considering the determination of finance charge and XXXX pursuant to XXXX XXXX XXXX ( XXXX ) ; XXXX XXXX XXXX ( a ) ( XXXX ) ( i ) and ( ii ). In light of these regulations, I hereby rescind the promise to pay and only commit to paying a finance charge as defined in federal law. These factors are integral to the understanding of the financial arrangement in question and merit due consideration in the resolution of the reported late payments. As an investor, I provided Wells Fargo Dealer Services with an asset-backed security. XXXX XXXX. XXXX Wells Fargo Dealer Services , as a furnisher of information, is required to provide accurate information to credit reporting agencies. The absence of a system to verify billing statements with investors, as outlined in XXXX XXXX. XXXX ( b ), raises significant questions about the permissible purpose for reporting such information without explicit written consent or a court order. In addition to federal law, I want to emphasize XXXX Article XXXX - Secured Transactions ( XXXX ). This section mandates that a secured party must conduct enforcement in a commercially reasonable manner. Given the discrepancies in my billing statements, it appears there might be a violation of XXXX Article XXXX ( XXXX ) guidelines. Moreover, XXXX Article XXXX ( XXXX ) underscores the duty of a secured party to conduct a comprehensive investigation when an investor disputes the accuracy of information related to their account. To address concerns of security fraud, I insist on a thorough investigation into my account, including a XXXX audit. In the event of a XXXX audit, the auditor will have the capability to retrieve the CUSIP number associated with my security. This auditor will be able to scrutinize the financial details, including how much money Wells Fargo Dealer Services has generated from my security and its current valuation. Failure to promptly rectify these issues may result in further legal actions, including the involvement of the Internal Revenue Service ( IRS ) to ensure compliance with tax regulations. My primary objective is to resolve these matters amicably, and I firmly believe that a comprehensive and timely correction of my credit report is in the best interest of both parties. I kindly request the immediate correction of my credit report to accurately reflect a " paid as agreed, never late '' payment history, aligning with both federal laws, particularly the FCRA, and XXXX Article XXXX ( XXXX, XXXX ) requirements. I trust that Wells Fargo Dealer Services will take immediate, comprehensive steps to address these concerns to avoid further legal actions and to maintain the integrity of our business relationship. Your prompt attention to these additional considerations is appreciated as we work towards an amicable resolution.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30906
Submitted Via: Web
Date Sent: 2024-02-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-05
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I have a fully verified Wells Fargo checking account with a XXXX profile, but I have not been able to receive any payments after over 48 hours of attempts. This person is in my contact list and Im in theirs, and we both have legitimate checking accounts. Weve both called customer service several times to speak with supervisors, and theyve also gone into the branch to verify, but no one can give a clear answer as to whats going on or any possibility of a solution. I was able to send a XXXX to this person today, but they immediately attempted to send something back to me and were getting the same error message. It asks us to wait 4 hours for review, then after the 4 hours it fails every single time. This needs to be rectified by Wells Fargo/XXXX immediately . Theres no reason why my XXXX profile is just not functional with a fully verified account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85257
Submitted Via: Web
Date Sent: 2024-02-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-05
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: Ive had a Wells Fargo account open for about two weeks and have experienced nothing but problems. They first emailed me out of nowhere that my account would be closing without giving me a chance to verify myself, and I ended up having to go into the branch to verify and have it reopened. After this, I was assured by the branch manager there would be no further issues with my account. Now, I am unable to send any XXXX from my account at all. Every time I attempt a transfer, I get an error message that the payment is under review for 4 hours. After the time frame passes, the payment continuously fails. This has been going on for several days. Ive called several phone supervisors and gone to the ATM to verify my contact info. The recipient has done the same actions with no results. No one at Wells Fargo has any understanding whats going on here or how to fix it. Wells FargoXXXX needs to solve this asap. Ive also been waiting for a written letter from XXXX, who responded to my previous XXXXCFPB reports, confirming nothing is wrong with my account. This was promised by end of day Friday XX/XX/.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85257
Submitted Via: Web
Date Sent: 2024-02-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-04
Issue: Managing the loan or lease
Subissue: Problem with fees charged
Consumer Complaint: The Bank Provided the information I filled it out and they have been giving me the grand run a round sense. Wells Fargo bank stole my truck by repossision and niw they say they dont have any records anymore they threw them away. They never should have been allowed to handle the paying back of money we were robbed of. They gave me XXXX and I was out XXXX and had to file bankruptcy and they have not even fixed my credit as they said they would.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 56560
Submitted Via: Web
Date Sent: 2024-02-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-04
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Wells Fargo is a wrong account that i do not recognize as mine ... ..I formally request that the following inaccurate items be immediately investigated. They must be removed in order to show my true credit history, as these items should not be on my report. Pursuant to the Fair Credit Reporting Act ( FCRA ) ,15 USC section 1681i, I will expect you to complete the verification within 30 ( thirty ) days.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33147
Submitted Via: Web
Date Sent: 2024-02-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-04
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: Wells Fargo has wrongfully closed my checking account based on a claim that it can not verify my social security number. I'm unaware of any federal law that requires a social security number to obtain a checking account, nevertheless, I presented in person and the bank sent a copy of my social security card to the Frauds & Claims Management department. At the bank, in person, I presented the following identification : 1 ) US Passport ; 2 ) XXXX Driver 's License ; 3 ) Copy of a Mortgage statement to prove address ; 4 ) Copy of a phone bill statement to prove phone number ; and 5 ) copy of my Social Security Card. Apparently, Wells Fargo uses some type of 3rd Party on-line verification system to confirm Social Security numbers ( not the actual Social Security Administration database ). This database did not recognize my social security number and the bank couldn't generate some identification questions that the database typically produces. The following is a timeline that reveals unreasonable and I believe discriminatory behavior on the part of Wells Fargo : XX/XX/XXXX : I applied on-line to open a non-interest bearing Checking Account. I provided by Driver 's license as proof of ID online. XX/XX/XXXX : Wells Fargo email 's acceptance and opening of my account ( no mention of the Need for Social security card proof is made ) XX/XX/XXXX : I set up a financial transfer from my XXXX XXXX XXXX XXXX to the new Wells Fargo Checking account. XX/XX/XXXX : Wells Fargo accepts, by email, the electronic transfer and ultimately allows me to transfer funds from the XXXX XXXX XXXX into the Wells Fargo Checking Account. ( Again no mention of the need for Social Security card proof is made ). XX/XX/XXXX : I order Checks on the Wells Fargo website that cost {$31.00}, that Wells Fargo accepts and the Checks arrive 7 days later ( Again no mention of the need for Social Security card proof is made by Wells Fargo ). XX/XX/XXXX : Wells Fargo allows data sharing between my account and a 3rd party financial account ( XXXX XXXX ) - No mention of the need for Social Security card proof. XX/XX/XXXX : As a condition of the account, I set up Direct Deposits from my employer in the amount of {$250.00} for every two weeks. These Direct Deposits were accepted by Wells Fargo on XX/XX/XXXX and XX/XX/XXXX. ( Again, Wells Fargo accepts the deposits and makes no mention of the need for Social Security card proof ) XX/XX/XXXX : Wells Fargo accepts my Bio-metric login as proof to access my checking account ( again, no mention of the need for Social Security Card proof is made by Wells Fargo ) XX/XX/XXXX : Wells Fargo now accepts a mobile deposit by me into the checking account ( Wells Fargo accepts the deposit and makes no mention of the need for Social Security card proof ) XX/XX/XXXX : I visit the local Wells Fargo, and make a cash deposit into my checking account. Teller makes no mention of the need for Social Security Card proof. XX/XX/XXXX : At this point, I have over a {$31000.00} balance in the checking account. Wells Fargo shuts off my on-line access to my account, freezes my ability to access funds. I call their XXXX number for the fraud department and was told to go to my local branch and present my social security card to lift the freeze. XX/XX/XXXX : I visit my local Wells Fargo Branch and present my social security card, US Passport and Driver 's license. The Branch contacts the Fraud department that instructs me to also present additional proof of address and proof of phone. Even with all the identification i presented, access to my account was denied. XX/XX/XXXX : On the first date I could set an appointment, I revisit the local Wells Fargo Branch and now present multiple forms of identification including : US Passport, Social Security Card, Driver 's License, Mortgage Bill Statement for proof of address, and Cell Phone Statement for proof of Phone. The Local Wells Fargo Branch faxes all that data to the Fraud Department. The Fraud Department, rejects the physical evidence of identification and says they are closing my account effective XX/XX/XXXX, because their 3rd party database can't identify my social security number. I asked if I can close my account and withdraw my funds, they refused on the basis of not being able to identify me. A position which is not only unreasonable but illogical because they intend to forward the funds to the address I provided. So if they have concerns regarding my identity why would they release the funds? I made clear on the recorded voice calls with the Fraud department that my preference is to keep my account and that their procedures are unreasonable given all the identification I provided. At a minimum, if they want to terminate the account they should have allowed me to withdraw my funds. What is especially unreasonable is that they allowed me to open an account, purchase checks, provided on line access, accepted mobile deposits, accepted direct deposits, accepted in person bank deposits for nearly 4 weeks before raising any issues regarding identification. I find it ironic, that for a bank like Wells Fargo that in XXXX had to pay {$3.00} XXXX in fines and penalties to federal regulators for setting up fake accounts, that they are making it so difficult for actual honest individuals with physical proof of identity to open a checking account. In locking me out of my account they have caused serious financial and emotional distress. I am happy to provide whatever additional written documentation and communication that is necessary to prosecute this complaint.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 22201
Submitted Via: Web
Date Sent: 2024-02-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-04
Issue: Trouble during payment process
Subissue: Trying to communicate with the company to fix an issue while managing or servicing yo
Consumer Complaint: wells fargo is again being corrupt about a mortgage. We are in a fraudulent foreclosure with wells fargo and logs legal group after wells fargo refused and rejected a check for {$5500.00} to catch up on 4 months of missed payments of $ XXXX due to my mother 's extended XXXX XXXX illness and then death. Wasn't there mortgage protection for XXXX XXXX victims? Receipts, photos and proof are in the document attached. wells fargo has certain paths it follows for creating foreclosures. Two are to stop mortgage statements keeping mortgage holders in the dark about their account status and rejecting payments attempting to catch up on missed payments. It is probably in the manual wells fargo created to assist employees in forcing foreclosures. https : XXXX This was done to us. We stopped receiving statements. Once we discovered the issue, 4 payments had been missed. A payment was sent but our payment was rejected, all other attempts have been rejected or refused and we are having our home taken even after good faith attempts to correct the 4 months of missed payments and later to pay off the mortgage. The home is being targeted because it is an old house in an area of new upscale development. Developers have tried to pressure my mother into selling. XX/XX/XXXX, a sticker from a company, XXXX, was put on our door. No one at the company could or would assist. Then we were illegally locked out of our home by XXXX changing the locks and putting on a lockbox. The home is still legally ours. The home was also trashed and numerous items were stolen from inside and outside of our home. XXXX still will not assist or return phone calls. On XX/XX/XXXX, a police report for burglary was written as we are still the owners. We will be pursuing XXXX for burglary. No one was given permission to break into our home, change the locks, put a lockbox on the door or remove items from the property. My attorney filed a motion because of the lockout but on Friday, XX/XX/XXXX, during the case management court date, wells fargo attorney with logs legal group, did the legal loophole thing saying HE didn't lock us out. The truth is his client, wells fargo did. The judge believed the half truth/lie and ignored the part about us being locked out. This should be illegal. logs legal group attorney basically lied to the judge who believed him. How is this legal? Nothing in the courtroom was done about us being locked out. I have been trying to pay off the mortgage but payments have been rejected or refused. Wells Fargo wants our home and has targeted us. I wanted to pay off the {$27000.00} mortgage. The property is now worth {$170000.00}. logs legal group & fees are over {$30000.00} which is more than owed on the mortgage. Attached is a timeline with proof, photos and copies of receipts. Please help me. I have tried to do the right thing after my mother 's extended XXXX XXXX illness and death but I am stopped every time by wells fargo and logs legal group deception. Four payments were missed and all good faith payments attempts were refused or rejected. I would like to pay off the entire mortgage but am not being allowed. Wells Fargo is known for being corrupt and committing fraud. I need to stop them from stealing our home. Please help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-02-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-04
Issue: Problem with a company's investigation into an existing problem
Subissue: Problem with personal statement of dispute
Consumer Complaint: Regarding the document prepared XX/XX/year>, Case Number : XXXX CFPB case number : XXXX Wells Fargo XXXX XXXX XXXX XXXX XXXX XXXX IA XXXX XXXX : XXXX XXXX. Dear sir, Upon receiving the document, which case number with XXXX was XXXX, I would like to discuss several parts of it. Regarding auto loan concerns, you mentioned that [ I ] shared that someone else with your name is applying for an auto loan and mortgage. At first, I never used the auto loan and/or mortgage for the purchase of my car. On this matter, I believe I can ask the proof of purchase by cash through my primary bank. As far as I know, there is XXXX family member, who purchased a car slightly before the Pandemic. But he decided to get that car, while I was in XXXX and physically, I could not co-sign with him ; even though I never had the intention to share my name with him for his car. It might be better to ask him to lease a car more than sharing somebodys name to purchase a car. Beyond this family member, I do not have anybody who can trust to share my name to get any loan or mortgage with strong belief, do not believe anybody regarding money. Therefore, I can not show any credit report, which indicates unauthorized auto loan, which you mentioned in your letter. Personally, I do not want to hear any information which I feel valuable in searching for the auto loan, since I purchased my old car by my cash, and I never helped to purchase my husbands car. Otherwise, if there is any information, it should be somebody used my name illegal purpose. I believe I can state so, since I am a victim of identity theft. So, I have a question what you will do if you find out this kind of information. Since I have never experienced the identity theft in XXXX and any other countries, I am curious what kind of attitudes and procedure your side might have and show to the victim. I seriously wish you will show this. I have a question what the sentence auto concerns case status : we have closed the case of the date of this letter. If we receive additional information, we will open a new case to address any remaining or new concerns. I request what this sentence means. Does it mean there is any case made by an imposter, who used my name to some auto loan. I have the right to know since I do not have any auto loan myself. Regarding phone call, I do not want to answer any calls from unknown person, because I believe I have some suspicious calls and hacking as a graduate student of XXXX XXXX XXXX. You ask me the additional information for the inquires on auto loan, credit cards, and home mortgage. However, personally, I do not want to ask further questions on any companies regarding auto and home mortgage, since I do not have them and do not want to share loan and mortgage. I even force my husband to pay off his debt and to state to pay off before his death. I have received a letter that my credit card account, which relating with my business, was closed last year. And I do not have any personal credit card with your company. That is certain ; therefore, if you do not know any information relating with me, it must be the answer that I do not have any debt with your company. If you consider there is any debt under my name, since I do not know anything only XXXX credit card in my business name, it must be a result of illegal usage of my identity, which happened by identity theft ; therefore, your side need to consider how to solve this criminal activity. Sincerely,
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 076XX
Submitted Via: Web
Date Sent: 2024-02-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A