Date Received: 2024-02-06
Issue: Problem when making payments
Subissue:
Consumer Complaint: I entered into a settlement agreement. Im making required payments plus {XXXX}, but for some reason I keep getting knocked out of the settlement agreement.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-02-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-06
Issue: Getting a loan or lease
Subissue: Changes in terms mid-deal or after closing
Consumer Complaint: When I purchased vehicle I made a down payment which never showed it went towards the car.an the seller confused me with words about payment.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: LA
Zip: 700XX
Submitted Via: Web
Date Sent: 2024-02-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-06
Issue: Problems at the end of the loan or lease
Subissue: Unable to receive car title or other problem after the loan is paid off
Consumer Complaint: I purchased a vehicle in XXXX and got a loan through Wells Fargo. I was living in XXXX at the time. I later moved to XXXX XXXX and re registered the car there. The loan was paid off around XXXX. Wells Fargo has clouded the title to my vehicle ever since then. I have asked them to electronically release the title with XXXX on several occasions but they refuse to. They then provided me with a lien release. XXXX will not accept this as the title must be release electronically. I have called Wells Fargo several times. They keep stating that XXXX XXXX said that XXXX just needs to transfer title to XXXX XXXX. XXXXXXXX will not do that as they need the lien released electronically. I sold the vehicle not realizing all of this. The new Buyer wants to register it in XXXX and can not do so without the lien released from the title. I have now had to repay {$1000.00} to the Buyer of my vehicle because of Wells Fargo 's refusal to release a lien that I paid off over 10 years ago and have proof of payoff for. They are holding my vehicle hostage.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: RI
Zip: 02889
Submitted Via: Web
Date Sent: 2024-02-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-06
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: WELLS FARGO BANK has solid my information on an old account from year XXXX that I personally closed myself in XXXX and they are improperly reporting negativity ( {$73.00} ) to my credit report which is not fair to my consumer report it is incrimination of my character an holding me back from opportunity I would like it deleted expeditiously, thank you
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 352XX
Submitted Via: Web
Date Sent: 2024-02-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-06
Issue: Problem with a purchase shown on your statement
Subissue: Overcharged for something you did purchase with the card
Consumer Complaint: I hope this letter reaches you in good health and spirit. The reason why Im writing because I purchased a rental car from XXXX on XXXX for {$63.00}, XXXX put a hold of {$300.00}. The {$300.00} is still in my balance but not in my transactions. This needs to be fixed. My transactions are not adding up with my balance because of that hold. I called yesterday and spoke to XXXX and she was no help and wasnt not even listening at all. I spoke to a man last week that saw what I was talking about. Can you please fixed my balance to reflect my transactions. This is on my credit card with Wells Fargo. Thank you very much for your time and help. Have a wonderful day and please continue to be safe.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28314
Submitted Via: Web
Date Sent: 2024-02-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-06
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I was lead to believe XXXX had authentic branded luxury apparel similar to XXXX but unfortunately it turns out the merchandise was all counterfeit. How upon noticing this I immediately contacted Wells Fargo and followed all steps in the 13.4 XXXX counterfeit merchandise rules and guidelines even after sending in XXXX separate second opinion letters Wells Fargo is still denying to even file my dispute they even went as far as to remove the credit some now my account remain overdraft but I have every right to dispute counterfeit merchandise. I have made numerous attempts only to be stonewalled when I have sent all the documents that I could get in a reasonable time frame. I feel completely unprotected as a consumer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80220
Submitted Via: Web
Date Sent: 2024-02-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-06
Issue: Other features, terms, or problems
Subissue: Problem with balance transfer
Consumer Complaint: A- on XXXX charged {$25000.00} for Purchase. B- on XXXX Paid {$25000.00} to Credit Card to cover purchase. C- on XXXX Cancelled purchase. D- on XXXX {$25000.00} credited back to Credit Card XXXX E- on approximately XXXX requested excess payment refund. Above details Credit Card activity and amounts. Bank HAS NOT transferred funds to personal account stating they need to conduct a 30 day investigation. we issued an executive complaint. To date, the Bank has completely ignored our request!!!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34997
Submitted Via: Web
Date Sent: 2024-02-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-05
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I have been a victim of fraudulent transactions through my Wells Fargo online accounts and their " XXXX '' feature. Wells Fargo automatically assigns the " XXXX '' fund transfer feature to all of their customer 's online banking accounts. Because of this feature, someone hacked into my online account and was able to send themselves money, out of my account, by just using their phone number and email address. I DO NOT WANT the XXXX feature assigned to my online accounts. I have asked them to remove it, and they can't because they say it is an " automatic '' feature for the customer. Wells Fargo is putting their customers at risk by automatically assigning this XXXX feature to all customers.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 553XX
Submitted Via: Web
Date Sent: 2024-02-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-05
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I was scammed and sent a fraudulent check for a job I thought I was being hired for. I deposited the money into my checking account and {$400.00} was available initially on XX/XX/year>. The full amount was available on XX/XX/year>. Wells Fargo ok 'd the check and put the full amount of the check into my account on XX/XX/year>. I was told to XXXX the amount of the check to someone else for the job, thinking this was for a job I was getting hired for. I discovered that this was a fraud on XX/XX/year> and reported the incident the day after ( on XX/XX/year> ) to Wells Fargo at a branch close to my home. Wells Fargo did some checking on their side and told me that this was fully my fault, the check was blocked by the other bank, but Wells Fargo still put that full amount of the check into my account. I was working with the claims department back and forth, and also with a broker at the Wells Fargo bank close to my home. The claims department was not helpful at all, did not do enough research, and some of them were very rude, I ended up generating over XXXX complaints because no one ever reached out to me to let me know of the status of my case. Wells Fargo wants me to pay them back the entire amount of {$4600.00} of that fraudulent check. They also want me to go to XXXX to retrieve that amount of money from them. I can not get to speak to anyone at XXXX, instead, I have to type a complaint via their online form and hope to hear from someone. I have been a customer for over 20 years with them, never bounced a check, and my own bank can not even back me up. I reported this crime right away to the bank after I discovered it was a scam. Wells Fargo put an alert out that I can not open up a new account at any other bank until I pay them back this full amount of money. I am being labelled as a risk. This is absolute XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 08822
Submitted Via: Web
Date Sent: 2024-02-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-05
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: To whom it may concern, I am writing to file a complaint against Wells Fargo Bank for not handling my dispute properly. I have tried to resolve this issue with the bank, but they have declined my dispute and closed the case without providing a satisfactory explanation. Here are the details of my dispute : - Dispute Number : XXXX - Date Posted : XX/XX/2023 - Merchant Name : XXXX - Amount of Transaction : XXXX - Card Number : XXXX - Status : Closed - Dispute Declined I initiated this dispute on XX/XX/2023, after I noticed a fraudulent charge on my credit card statement from XXXX, a merchant that I have never used or authorized. I contacted Wells Fargo Bank immediately and reported the unauthorized transaction. They told me that they would investigate the matter and get back to me within XXXX days. However, on XX/XX/2023, I received a letter from Wells Fargo Bank stating that they have declined my dispute and closed the case. They claimed that they have verified the transaction with the merchant and that it was valid and authorized by me. They did not provide any evidence or documentation to support their claim. They also did not explain how they verified the transaction or why they ignored my request for a chargeback. I am very disappointed and frustrated by Wells Fargo Bank 's handling of my dispute. They have failed to protect me from fraud and have violated my rights as a consumer. They have also damaged my credit score and caused me financial hardship. I request that Wells Fargo Bank reopen my dispute and reverse the fraudulent charge of XXXX from my credit card account. I also request that they provide me with a written apology and a detailed explanation of how they reached their decision. I expect Wells Fargo Bank to comply with the Fair Credit Billing Act and the CFPB 's rules and regulations regarding dispute resolution. I have attached copies of my credit card statement, the dispute letter, and the decline letter from Wells Fargo Bank for your reference. Please review my complaint and take appropriate action to ensure that Wells Fargo Bank corrects their mistake and compensates me for the harm they have caused me. Thank you for your attention and assistance. Sincerely, XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78626
Submitted Via: Web
Date Sent: 2024-02-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A