Date Received: 2023-09-17
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: Someone was able to use my email and personal information to open a Wells Fargo Active Cash XXXX Card on XX/XX/2023 for {$14000.00}. This was not me, and when I tried contacting the bank about it they assured me they saw my info but no account was opened. Transferred me to multiple numbers and no one had any actual answers or resolutions. They also allowed a balance transfer in my name of XXXX. Ive never had a Wells Fargo account nor would I open one. Today I received a phone call that my account, that they assured me didnt exist, was no frozen for fraudulent activity.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34698
Submitted Via: Web
Date Sent: 2023-09-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-17
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: I opened my new Wells Fargo XXXX XXXX branded credit card on XX/XX/23 in response to an offer by Wells Fargo to provide XXXX XXXX XXXX rewards points after making net {$1000.00} in purchases within the first 90 days of being a new cardholder. I met this requirement on XX/XX/23 ; after making {$1000.00} in net purchases ( {$1100.00} - {$99.00} credits ). The terms state that Wells Fargo will provide the XXXX bonus points within 1-2 billing cycles after completion of this requirement. The second billing period elapsed on XX/XX/23. No XXXX bonus points were generated by Wells Fargo as stated in the terms of the offer. I contacted Wells Fargo for four hours on XX/XX/23 trying to resolve the noncompliance. Wells Fargo was very unprofessional each time and kept blaming XXXX XXXX for Wells Fargo 's noncompliant failure to perform and repeatedly transferred me automatically to XXXX XXXX without trying to resolve Wells Fargo 's negligent failure to perform. XXXX XXXX supervisors rightfully stated that Wells Fargo was the party responsible for providing the bonus points offered, and that Wells Fargo was the responsible party who had not sent the bonus points over to XXXX XXXX to be put into my reward account. After my seventh call on XX/XX/23 to Wells Fargo to try to resolve the issue, Wells Fargo very reluctantly agreed to " escalate '' the issue. A week later, the issue has still not been resolved, and the promised XXXX XXXXXXXX XXXX bonus rewards points have not been credited to my XXXX XXXX Rewards account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30328
Submitted Via: Web
Date Sent: 2023-09-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-17
Issue: Problem with a company's investigation into an existing problem
Subissue: Problem with personal statement of dispute
Consumer Complaint: I was XXXX and XXXX and had my identity stolen on vacation in XXXX XXXX on XX/XX/XXXX. The criminals stole my XXXX, XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, and my ID. I was passed out believed they slipped something in my drink and woke up with everything gone. I have submitted a police report and found the criminals information online via XXXX. Overall i am having problems with wells fargo reimbursing all of my money back. They gave me back about XXXX of the XXXX that was stolen. I have two transactions with them on the same day of the incident saying one from my savings for {$1000.00} and another of {$2500.00} on my credit card. XXXX XXXX is saying that they were authorized from a secure device that I authorized and will not reimburse me for these transactions. I have been dealing with this since the incident. It is now XX/XX/2023 and i have been denied three times with this claim. I have provided a police report saying that the phone was stolen and it was still denied. I feel like they just keep running me around the block and its literally been over 100 days dealing with this. This is starting to affect my credit report now and I am exhausted dealing with this constantly on my days off and i work 50-60 a week. Can you please help me resolve this it has been going on to long.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33401
Submitted Via: Web
Date Sent: 2023-09-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-17
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: A withdrawal of {$540.00} was made from the checking account on XX/XX/2022. No one seemed to know who/what was connected with the withdrawal. After numerous phone calls and no resolution, I received a letter dated XX/XX/2022 saying the claim was forwarded to XXXX XXXX. I have never received any information since then.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IN
Zip: 475XX
Submitted Via: Web
Date Sent: 2023-09-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-16
Issue: Communication tactics
Subissue: Frequent or repeated calls
Consumer Complaint: Im receiving multiple calls from Wellsfargo XXXX everyday. Im a XXXX XXXX individuals which means while Im out trying to make a living theyre calling. This is getting to be stressful! I added my phone number to the do not call registry and Im still receiving calls.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33060
Submitted Via: Web
Date Sent: 2023-09-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-16
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: I was trying to get my money back from Wells Fargo and get a different kind of account so that I can be able to do what I need for my self with my money
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 604XX
Submitted Via: Web
Date Sent: 2023-09-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-16
Issue: Struggling to pay mortgage
Subissue: Foreclosure
Consumer Complaint: XXXX XXXX XXXX XXXX XXXX XXXX, TN XXXX I called Wells Fargo and requested a loan modification. I was told I wasn't eligible. I was told Wells Fargo would Foreclosure on my house by representative. I had no where to go and was terrified everyday that the sheriff would be servicing me papers. After no help. I pack all my clothes and moved to XXXX, TN. It has messed my credit up due to the foreclosure. I have been able to buy a house since the foreclosure. After I left town I found out about the lawsuit against Wells Fargo. I would like to check to see if I am including in this settlement
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 38018
Submitted Via: Web
Date Sent: 2023-09-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-16
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: My civil rights have been violated by XXXX XXXX and wells fargo. There was no legal justification to close my checking account only to harass and abuse me. Wells fargo falsely claims it did everything lawfully and appropriately. Which isn't true. They had to close my original account to cause this trouble for me. Wells fargo has never acknowledged that XXXX XXXX called the police on me. I lost my checking account at wells fargo. Due to XXXX XXXX falsely accusing me of harassing her. They just automatically took her side and done me dirty. Which is why she started to be a banker to harass me and to use her position to influence people against me and pay them off as she did with the police. I was done dirty. I did nothing wrong to deserve this type of treatment. Why did wells fargo allow me to have the new checking account to begin with. I was falsely accused by XXXX XXXX of harassing her. While I was at the bank opening my new account. This was downright dirty what was done to me by XXXX XXXX and other wells fargo employees who assisted her. XXXX XXXX is a mentally crazy unstable person. Wells fargo thinks their smart by not mentioning the real reason why my checking account was closed. My new checking account was only open for a month when they closed it. XXXX XXXX befriends everybody in my neighborhood to get them against me and everyone else in town also. They are all scum of the earth to think by befriending other neighbors around here and having them cut their grass will torment me because people like them for some reason. It's a sickness they have. XXXX XXXX just doesn't know when to stop because wells fargo believed her side of the story and not mine. This incident happens at the bank not outside it like how they so loudly try to explain in their replies. To protect XXXX and XXXX XXXX. This is how XXXX XXXX gets people on her side against me. This is what happen when wells fargo wrongfully closed my checking account. I did nothing to deserve this type of treatment from wells fargo. Wells fargo had malice against me when they closed my checking account. It was personal not because they claim they have a right to close my account. Why did wells fargo allow my first account to remain open from XXXX XXXX XXXX made a false call to the police telling them I was harassing her. This is CORRUPTION if the other wells fargo employees went along with this lie. The police didn't see XXXX XXXX any where near me. She intentionally came around me to cause me trouble. I am owed in compensation for my checking account being wrongfully closed due to XXXX XXXX slandering me. Even though wells fargo falsely states I wasn't slandered to defend XXXX XXXX and their wrongful actions in closing my account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-09-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-16
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I filed a claim for {$240.00} because I was searching for a health insurance through Obamacare And the website that I completed that purchase for said they worked with Obamacare because it was on the website. The website is obamacareplans.com I got in touch with claims assistance because I got a note saying I needed to provide more information. I provided everything I knew. I was misled and pressured by these people and I did not, in fact, authorize this. I failed to get the services I wanted and was misled. I explained this to Wells Fargo claims assistance. I made this phone call on XX/XX/XXXX of 2023, after I got my second note saying I needed to provide more information before the resolution and I did. I got a note on XX/XX/2023, stating that I did not to provide information that they requested from me when I in fact did and I have proof. I want them to go back on their call logs and review the recorded conversation I had with the claims assistance center.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 36609
Submitted Via: Web
Date Sent: 2023-09-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-16
Issue: Opening an account
Subissue: Account opened without my consent or knowledge
Consumer Complaint: So I got notified that there is a closed account with Wells Fargo, that was opened in my name. I HAVE NEVER HAD WELLS FARGO EVER IN MY LIFE!!!! But yet they are trying to say I had an account, that is now closed, and has an outstanding balance? Ive reported to these people years ago that I didnt open this fraudulent account, but they refused to close it. I had all my information stolen from me twice in the past 5-7 years, which included my wallet, which had my SSN Card along with all my other stuff, while also my phone was apart of that as well.! Ive seen the numerous reviews of the same things happening to other people, but you never know for sure until its at your doorstep. They said the account ended in XXXX I guessand said over {$1200.00} was owed??? Like cmonjust know that this is in fact the course of action, my attorney has advised me to take, which is give them one final chance to rectify this situation, by deleting this fraudulent account and debt, by asking them on a public, government-run, forum so that the message is verified as being legit, and that if they dont comply, then litigation will commence, and that they will be sued to the fullest extent of the law allowed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: KS
Zip: 66104
Submitted Via: Web
Date Sent: 2023-09-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A