Date Received: 2023-09-18
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Subject : XXXX XXXX Wells Fargo for Mishandling Dispute Funds I would like to file a complaint with the Consumer Financial Protection Bureau ( CFPB ) regarding Wells Fargo 's mishandling of dispute funds. They have closed my dispute with the following details : Dispute Number : XXXX Date Posted : XX/XX/2023 Merchant Name : XXXX Amount of Transaction : {$76.00} Card Number : XXXX Status : Credit is Permanent Wells Fargo initially provided a temporary credit of {$65.00} to my account on XX/XX/2023, but they have failed to properly resolve the dispute and have now declared the credit as permanent. However, they did not reimburse this amount to either the customer ( myself ) or the merchant. I believe this is a clear case of mishandling and failure to properly resolve a dispute. I kindly request that the CFPB investigates this matter to ensure a fair and just resolution. XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78626
Submitted Via: Web
Date Sent: 2023-09-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-18
Issue: Trouble during payment process
Subissue: Payment process
Consumer Complaint: We have a Buisness Loan with Wells Fargo ( XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX ). During XXXX we were not required to pay on the this loan for several months. This Buisness Loan is under XXXX XXXX XXXX XXXX XXXX XXXX The loan matured on XXXXXXXX There was a remaining principle ammount of {$20000.00}. There were funds in the account to make the monthly payment but, Wells Fargo did not take it. I had been to my local Wells Fargo Bank in XXXX every week since this occurred. The local Wells Fargo Bank ( POC : XXXX XXXX. XXXX ) intially filed a complaint ( XXXX XXXXXXXX ). After a week I got a call from XXXX XXXX in the resolution department for Wells Fargo ( XXXX ; Complaint XXXX XXXXXXXX ). We were told that that our relationship manager would have to make a Loan Modification or extension. This would come from a Commercial loan Representative because, the loan was a Commercial loan. I was instructed to return to my local Wells Fargo Bank. This time the Bank branch manager got me two points of contact in the main office ; XXXX XXXX ( XXXX ) & XXXX XXXX XXXX XXXX ). I waited 3 days as requested and began to call weekly. All I got was voicemail with XXXX XXXX. No one every has called back. I went back to my local Wells Fargo Bank and asked what to do. This went on for a month. Finally, I got a call from XXXX XXXX ( Wells Fargo XXXX XXXX XXXX XXXX XXXX XXXX | XXXX, NC XXXX XXXX XXXX Telephone : XXXX Fax : XXXX. He took care of everyone but, I had to pay {$2000.00} as a code XXXX interest payment. We were told our mortgage had been extended/modified until XX/XX/2023. We made the requested payments. We were given doxumentation in writing that there was no fee for modification, no penalty & the paymenrs would remain the same. We just found out that Wells Fargo charged us 10 % per month or 120 % per year for not making our mortgage payments. This is extremely unfair if not ridiculous. It took a month for me going to the bank almost every wekk to get them to recoginize there was an issue.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29150
Submitted Via: Web
Date Sent: 2023-09-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-18
Issue: Struggling to pay your bill
Subissue: Credit card company won't work with you while you're going through financial hardship
Consumer Complaint: I filed my side of argument with county clerk and the lawyers that sent me a judgement in in which I was asked to send my answer. I did and now they are saying I have no argument and for the judge to make me pay in full.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34957
Submitted Via: Web
Date Sent: 2023-09-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-18
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I sent money via XXXX to what later learned was a scammer, I contacted my bank immediately and they said that they were going to put a request to get my money back. I received a letter stating that since I sent the money willingly, they couldn't do anything about it
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85029
Submitted Via: Web
Date Sent: 2023-09-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-18
Issue: Trouble during payment process
Subissue: Escrow, taxes, or insurance
Consumer Complaint: Dear FCPB, I am writing to file a formal complaint against Wells Fargo regarding their handling of my mortgage escrow account, which has caused me significant concern and if not resolved may also cause financial distress. My property tax recently increased from {$17000.00} to {$18000.00} annually, resulting in an additional financial burden of {$710.00} per year, equivalent to {$58.00} per month, note that my homeowner 's insurance premiums have remained about the same from last year. The issue I wish to bring to your attention arises from Wells Fargo 's notification that they intend to increase my escrow payments by an astonishing {$5300.00}, equivalent to XXXX per month which is about 740 % higher than the actual increase noted on the prior paragraph. In the attached analysis provided by Wells Fargo, they justify this increase by stating they need to add a two-month cushion of escrow, totaling {$3200.00}. However, my concern primarily stems from the explanation given to me by a Wells Fargo customer service representative named XXXX during a call I made on XX/XX/2023 at XXXX XXXX EST. XXXX asserted that the two-month cushion of escrow is mandated by New Jersey law XXXX implying that it is the minimum requirement for the state. Subsequently, I conducted extensive research to verify this claim, and I found no evidence to support Wells Fargo 's assertion that New Jersey law necessitates a minimum two-month escrow cushion. Moreover, it is important to note that New Jersey does not require lenders to pay interest on mortgage escrow accounts. In light of this fact and the current high-interest environment, Wells Fargo 's practice of requiring an excessive two-month escrow cushion not only misleads the customer but also appears to be an abusive and unfair practice that places an unjust financial burden on me as a homeowner, while they will be earning interest in the extra escrow reserve without paying a XXXX to the customer. I kindly request that the Consumer Financial Protection Bureau investigate this matter thoroughly to ensure that Wells Fargo is in compliance with all relevant laws and regulations. I believe that their actions are not only misleading but may also constitute an unfair and deceptive business practice. I also request that you take the necessary steps to rectify this situation and ensure that I am not unfairly burdened with an excessive escrow requirement. Enclosed with this letter, you will find copies of all relevant documentation, including the Wells Fargo escrow analysis. I hope that your intervention will lead to a resolution that is both fair and in accordance with the law. Thank you for your prompt attention to this matter, and I look forward to your response. Sincerely,
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-09-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-19
Issue: Problem caused by your funds being low
Subissue: Bounced checks or returned payments
Consumer Complaint: On XX/XX/2023 I was once again charged for a return of {$150.00} after I disputed the transaction months ago on XX/XX/2023. This has caused me once again to miss payments. I did not hear an update from this dispute for months up until now when they took the money back out of my account. I would like my funds returned because this dispute is over 3 months old and was valid.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92804
Submitted Via: Web
Date Sent: 2023-09-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-19
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Charges were made at a XXXX or XXXX on Monday XXXX XXXX do not have the amount. I phoned Wells Fargo that day and reported the fraudulent charge. ( I received a text alert that a suspicious charge had occurred ) today I received a letter that their fraud department thinks the charge was valid. It is not, I did not make this charge, nor did anyone else in my home or family. I appreciate any help you can give me. Thank you so much.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 64114
Submitted Via: Web
Date Sent: 2023-09-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-19
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue: Application denials
Consumer Complaint: At this time I would like to know who's in charge of the CFPB redress of allocations and CFPB investigations. because attorney general XXXX of Connecticut. & every official office has failed my family as MY LATE HUSBAND WITH A CREDIT SCORE OF XXXX AND I AND OUR XXXX CHILDREN were PROMISED a simple hardship modification due to the fact that my husband of XXXX years, OUR ONLY SOURCE OF INCOME was XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX AS HARD AS THAT WAS AND FOUGHT ON TO PROTECT OUR HOME FOR MY FAMILY ARE FOR CHILDREN AND AS SOON AS I HAND DELIVER THE DEATH CERTIFICATE WELLS FARGO XXXX ATTORNEYS HAD OTHER ILLEGAL UNLAWFUL AND DECEITFUL PLANS! I HAD A UNITED STATES DISTRICT COURT CASE IN WHICH ALL PARTIES WERE PERCEIVED NO FURTHER EXCEPT IN THAT COURT HOWEVER 2 DAYS AFTER THE USDC XXXX XXXX ct XXXX XXXX XXXX ordered all parties to proceed. No further in any other court!! MY DEED WAS ILLEGALLY UNLAWFULLY TRANSFERRED TO KNOWN REAL ESTATE PREDATORS WHO THEN STOLE OUR HOME FOR XXXX. WE LOST EVERYTHING AFTER XXXX FIGHT AND WE'RE HOMELESS DESPITE NY FILING THE XXXX XXXX XXXX ALL ALONG THESE PEOPLE SOUGHT PROFIT OVER MY FAMILY - IN EVERY COURT TO EVERY JUDGE AND EVERY OFFICIAL I NEVER WAVERED IN MY TESTIMONY AND I HAD ALL MY DOCUMENTS IN ORDER,!! NOT FRAUDULENT PERJURIOUS DOCUMENTS TESTIMONIES THAT THESE PARASITES WERE COMMITTING IN OUR COURTS, ALL ALONG XXXX XXXX vultureS WERE GOING TO FLIP OUR HOME AND I TOLD EVERY JUDGE THE SAME THING AND THEY DID- THEY FLIPPED IT FOR A {XXXX} we got NOTHING!!!! JUST SHATTERED HUMAN BEINGS!!! MEANWHILE despite 2 APPELLATE CASES, state judge reached in on over and removed our protection from the stay! AS OF XX/XX/2020 With a CT STATE XXXX XXXX forcibly removed us from our only home, OUR XXXX CHILDREN & I LOST EVERYTHING INCLUDING ONE OF OUR RESCUE PETS - AN EMOTIONAL SUPPORT ANIMAL WAS NEVER SEEN AGAIN - Indoors ONLY! Attn : XXXX XXXX PLEASE HELP MY FAMILY AT LEAST REGAIN THE PRINCIPAL AMOUNT OF OUR ONLY FAMILY HOME + irreparable damages done to my family by these predators. I've probably submitted a dozen complaints to the CFPB, the department of banking, everyone that was supposed to help and protect us and no one did anything to protect OUR RIGHTS
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 06811
Submitted Via: Web
Date Sent: 2023-12-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-19
Issue: Trouble during payment process
Subissue: Trying to communicate with the company to fix an issue while managing or servicing yo
Consumer Complaint: XX/XX/XXXX Wells Fargo Bank , N.A . & Wells Fargo Home Mortgage XXXX XXXX XXXX XXXX XXXX, IA XXXX Reference : Loan No. Mortgage problems ) TO WHON IT XXXX CONCERN : I received your latest XXXX package on XX/XX/XXXX and have received all the contents you have listed. This package includes many duplicates of the things you have already sent to me several times and you have still failed to send to me the documents I have explicitly requested from you. The only document that I have received from you of which I did request is the amortization schedule. Many times, by written letter and by phone calls to you, I have requested a copy of the Note that goes with my mortgage. I was verbally told by XXXX person that they could not find a Note and maybe there was no Note. If in fact that you do not have a Note signed by me, then I need to have your findings in written and in a signed letter stating as such, if in fact there is a Note existing sign by me, then I am requesting again, SEND ME A COPY OF THE NOTE SIGNED BY ME OF WHICH GOES WITH THE, EQUITY LINE LOAN NUMBER MENTIONED ABOVE OR ANY NOTE WHATSOEVER that may EXIST, which is CONNECTED WITH THIS EQUITY LINE LOAN AT PRESENT. My findings are the following with your last communication, by XXXX mentioned above, to me : You have stated that there is a paragraph in the EquityLine with FlexAbility Agreement and Disclosure Statement ( the Agreement ) which contains a sentence stating : If my payments are not consistently made when due, the Final Fixed Rate Advance Minimum Monthly Payment may not fully repay the Final Fixed Rate Advance over its term and my final payment for the Final Fixed Rate Advance may be higher. Note : You did not include the very next sentence which states in the copy of my original Agreement AND which reads : THE BANK WILL NOTIFY ME IN ADVANCE OF ANY CHANGES TO MY TOTAL PAYMENT DUE as a result of the Final Fixed Rate Advance Minimum Monthly Payment. You have never made any notifications to me whatsoever regarding your decision to apply my monthly payment incorrectly because you have determined that my payment was not made on time, nor have you notified me of any changes to my total payment due! Do you have some reason for leaving this last sentence out in your last letter to me of which you sent in the XXXX package, received on XX/XX/XXXX. I received my loan statement which shows the next payment due is for XX/XX/XXXX. This statement shows a principal balance of {$100000.00}, if I were to payoff this loan, I am expecting to pay only a per diem rate of 0.018287 % from XX/XX/XXXX to the date I am paying in full on or before the next payment due date of XX/XX/XXXX. If you have other charges calculated, you need to advise me heads up immediately. Of course, the principal balance on my statement, dated XX/XX/XXXX will be less after you have made your corrections to your posting errors. I am including some definitions of words to make sure that Wells Fargo is aware of the following meanings : Real Estate Note or called Mortgage Note or just Note a loan Note is a contract for a loan that specifies the terms and conditions of the loan, such as the principal borrowed amount, interest rate, payment schedule, due date and any penalties or convertibility options. etc. It is a legal binding Agreement that holds more legal significance that an informal XXXX It can have tax benefits for the lender and can be used for financing businesses and startups. So, when I ask for a copy of the Note this is the document, I expect to receive from Wells Fargo. Stop ignoring my request for a copy of the Note, make a copy and send it to me. As I stated before, if there is no Note existing, then say so and I will stop asking you for a copy. Grace period is a grace period after a payment of an obligation becomes due, during which no penalty or late fee is charged. A grace period allows the payer or the obligor to meet the financial obligation without losing the benefit of the loan, the policy, or the contract. A grace period is typically 15 days, but it may vary depending on the type of loan and terms of the agreement. According to our contract agreement, it clearly states that I have a XXXX grace period. Wells Fargo, you take and have been doing so my entire monthly payment of {$770.00} just about every month and have been doing so for XXXX ( XXXX ) years and applying it totally towards the interest/finance charge. This is not how our contact is written. Again, Wells Fargo, you are in breach of contract and have done nothing to fix this problem from reoccurring. Therefore, it has been brought to your attention and your continuance to do nothing about it, is theft. Wells Fargo, you need to provide me, as I have asked already, all the information where it clearly states that Wells Fargo has the right to apply my entire total monthly payment, of {$770.00} due on the XXXX of every month, with a ten-day grace period, to 100 % interest/finance charge! What condition, what circumstances gives you the right to make this happen. I strongly suggest Wells Fargo that you fix my account and apply all stolen monies you have taken from me, along with any over charge of interest/finance change and apply it to the principal to reduce my mortgage to the correct current balance. I also want to see in writing that all corrections have been fully completed and that the correct loan balance is in affect and not drug out over months of future payments. It appears Wells Fargo that you are now attempting to refund the stolen monies as now slowly and sneakily on my latest statement dated XX/XX/XXXX, without notification to me, it shows full payment of {$770.00} was applied totally to principal only. Remember there are overcharges of interest that you owe to me, as well. Also, Wells Fargo, I see you also mailed this latest XXXX package to my mom, I did not give you her address, so I am not sure the reason for mailing to both of us other than to try to make a statement. But I am going to assume this means you now are going to abide by my request to allow my mother to speak on my behalf. You must have found the missing request form? Sincerely, I have made XXXX monthly payments of {$770.00} from XX/XX/XXXX to XX/XX/XXXX Full payment of {$770.00} was applied to interest/finance charge only, XXXX times From XX/XX/XXXX to XX/XX/XXXX. Beginning XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX, XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX * ( shows on amortization statement, not XXXX XX/XX/XXXX on regular monthly statement ) XXXX XX/XX/XXXX * XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX Full payment of {$770.00} was applied to principal only, XXXX times From XX/XX/XXXX to XX/XX/XXXX. XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX Posted the monthly payment to my first mortgage in error XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX Numerous charges were applied to my account for a late fee of which started out as {$37.00}, increased to {$37.00} and now shows as {$38.00}. These late fees were all found unjustified by Wells Fargo or I requested removal and they were removed. There are numerous reversals made of this wrongly applied monthly payments which reflect on my monthly statement after I have brought the matter to Well Fargos attention. Many times, I am told that there is nothing wrong with what has been posted and this is how this type of loan works. But finally, someone sees it as an intent and they have fixed a few of these errors. XXXX times, my payment for the EquityLine loan were applied to my first mortgage and had to be reversed after Wells Fargo noticed that a payment was not made to my due account. I managed to catch this type of error once before leaving the cashiers window and I was told to just make another payment to the correct account as it was not fixable. Had to call the manager to get it reversed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 339XX
Submitted Via: Web
Date Sent: 2023-09-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-18
Issue: Identity theft protection or other monitoring services
Subissue: Billing dispute for services
Consumer Complaint: So basically what happened as I got charged on a credit card that got sent to somewhere else not my even address and they charge the card up and then when I contacted the company they kept throwing me off asking me about they said that they would take the charge off and then they never did or that they had proof that I made these charges but I never did to make it, realize that the company is part of it
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94901
Submitted Via: Web
Date Sent: 2023-09-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A