Date Received: 2024-02-20
Issue: Struggling to pay mortgage
Subissue: Trying to communicate with the company to fix an issue related to modification, forbe
Consumer Complaint: I received a call this morning. The call ( per my approval ) was recorded and will show that I was advised Wells Fargo will not revisit this matter. If I have concerns or questions, they must be taken up with the new loan Servicer. This is just proof to me than Wells Fargo offloaded this loan and refuse to answer any of my concerns such as how my XXXX XXXX backed loan was transferred to the new servicer as a XXXX LOAN. They did not tell me how this loan, solely held in my deceased husbands name did not get a new account number when I took it over. They did not answer why additional loan documents allegedly signed by me several weeks after XX/XX/XXXX were scanned in with the package of documents I did sign, intermingled as if it were all a part of the original package. These additional documents were not signed by me, or signed with a notary public present, yet added to the package. They still have not answered why a REMEDIATION Check was sent to The XXXX XXXX in XXXX in regards to this loan for {$1600.00} and no explanation ever given as to why. No mediation opportunity was ever offered. Not addressed at all. This needs to be revisited as there are inconsistencies with their response and lack there of. Please review the recording as I felt threatened when told more than once, they will not revisit my legitimate concerns and if I have any more questions, contact the new Servicer. What legitimate and ethical business practice is this? The Originated, Modified and had this loan on their books for almost 20 years. They know there is trouble with their loan documents regarding this situation and are hoping I give up fighting for my rights. They must address every inconsistency and concern.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30294
Submitted Via: Web
Date Sent: 2024-02-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-20
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: XX/XX/XXXX I deposited two checks. Both checks were held because they said the signature on my check was irregular. I might believe that with one check but not with two. I called the bank and asked for help and they refused to release any funds even though I had proof that both checks had cleared the banks they came from. Wells Fargo has once again proven that they believe they can do whatever they want with no recourse. Holding funds for 10 days is not fair to the consumer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80132
Submitted Via: Web
Date Sent: 2024-02-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-20
Issue: Struggling to pay mortgage
Subissue: Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-li
Consumer Complaint: Received a phone call from XXXX at Wells Fargo today. She stated the letter I received with notification of an error and the {$200.00} check was sent out to many people. She said they are not stating there was an error. I play explained that is what my letter shows. She said it is not to be taken that way and also said that I have submitted the same complaint numerous times, and they will be replying in the same manner as they have each time and including the same copies. I explained that someone needs to review it thoroughly. She said our responses will be the same and you can keep filing over and over again but our review is not going to change. I asked if she was saying someone with a {$15.00} an hour job is going to be approved for a {$300000.00} mortgage? Her response was if you want to apply for a mortgage with Wells Fargo you can. I said well I had to make quite a lot more than that too get approved for my mortgage. However, when I tried to modify, they would not reduce my payment stating I could make an {$1800.00} a month mortgage payment while earning {$15.00} an hour at my job. She said their decision still stands and they will respond the same way each time no matter how many times I request a review. What type of review process is this? How is this beneficial to consumers? How does this help anyone if they are not looking into anything and just sending the same response? Wells Fargo is not being held accountable and your agency doesnt seem to care what they do to consumers.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: DE
Zip: 199XX
Submitted Via: Web
Date Sent: 2024-02-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-20
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: Wells Fargo is charging what amounts to close to a 5 % fee on an international wire transfer that I sent today, XX/XX/XXXX. I sent XXXX XXXX at a conversion rate of XXXX XXXX XXXX XXXX XXXX This represented XXXX {$6700.00}. This transaction should have been XXXX {$6400.00} for a difference of XXXX {$240.00}. This should just be a flat international wire transfer fee. Additionally and potentially worse, they are quoting an availability date of XX/XX/XXXX. This is completely unacceptable and I feel that Wells Fargo is taking advantage of me. I have spent hours on the phone trying to work through they're automated options and I am frustrated with their useless phone system and customer service.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 935XX
Submitted Via: Web
Date Sent: 2024-02-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-20
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: I was trying to open an checking account with Wells Fargo I currently have no issues with them as of in now they sent me a rejection letter stating that I should check my credit report which I did and It has nothing on it that is suspicious on it that should raise a red flag on all of my reports I also check XXXX XXXX I have no bad checking accounts on file with them I had or any other banks. I had checking account with them in the past when I closed it was in great standing also as far as I'm concerned when applying for a checking account they should not be checking my report I did not volunteer that for that especially if it is checking account that is unethical business practices they can't even gave me a clear reason as in why my checking account application can't not be approved.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07087
Submitted Via: Web
Date Sent: 2024-02-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-20
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: I am writing to file a formal complaint against Wells Fargo Dealer Services ( WFDS ) for violations of the Fair Credit Reporting Act ( FCRA ), specifically sections 12 CFR 1006.34 and 15 USC 1681-S2 ( 7 ) ( A ), as well as my rights as a consumer under the FCRA and other relevant laws. Additionally, I am a victim of identity theft, further complicating this matter. It has come to my attention that a collection agency, acting on behalf of WFDS, has placed a collection account on my consumer report without providing the necessary validation information as mandated by 12 CFR 1006.34 ( b ) ( 5 ). Despite this omission, the collection agency has proceeded to report this account, depriving me of the opportunity to dispute the account as outlined in 12 CFR 1006.34 ( c ) ( 4 ) ( i ). Such actions by the collection agency constitute a clear violation of my consumer rights and the provisions of the FCRA. Furthermore, it is evident that the collection agency has engaged in misleading, misrepresentation, and deceptive practices, which are expressly prohibited by law. This not only undermines the integrity of the credit reporting system but also infringes upon my rights as a consumer. Additionally, the collection agency lacks the authority to furnish any account to consumer reporting agencies without providing the requisite disclosures, as stipulated by 12 CFR 1006.34 ( d ) and 15 USC 1681-S2 ( 7 ) ( A ). Their failure to adhere to these legal requirements further compounds the issue at hand. I hereby request that the Consumer Financial Protection Bureau re-investigate these accounts and verify their accuracy. I also request full debt validation, including the purchase agreements between WFDS and the original creditor, to be provided to me for my records. Furthermore, I remind the Consumer Financial Protection Bureau of its obligation under 15 USC 1681i to conduct a fair and thorough investigation into the matter, rather than placing the burden solely on the furnishers of information. the following item ( s ) To be FRAUDULENT Fraudulently REPORTING WELLS FARGO Account Number : XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34653
Submitted Via: Web
Date Sent: 2024-02-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-20
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Hello greetings so i settled with the auto loan i have been told different things about when the account status will reflect closed i don't understand what is the hold up i received the settlement letter stating one the transaction post which it did the account will close i need to reflect that status there are other financial things i need to take care.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07087
Submitted Via: Web
Date Sent: 2024-02-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-20
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: In short someone was able to get into my online banking. They set up a bill pay and sent 5 payment over 3 days to a total of {$43000.00}. No one Not even my wife has my bank info. I have attached a .doc that is a time line and explains it best as of the weekend.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27295
Submitted Via: Web
Date Sent: 2024-02-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-21
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: It has come to my attention that your financial institution is reporting information to XXXX XXXX XXXX without my knowledge or authorization. According to 12 CFR 1016.1, you are required to provide notice to customers about the privacy policy and practices. I never received such notices upon signing up for an account. Per 12 CFR 1016.4 you are required to provide a clear and conspicuous notice that accurately reflects your privacy policies to a consumer BEFORE you disclose any nonpublic information about me to any non-affiliated third party. XXXX XXXX XXXX is not an affiliated party pursuant to your privacy policies listed on your website. According to 15 US 6802, " a financial institution may not, directly or through any affiliate, disclose to a nonaffiliated third-party any nonpublic personal information, unless such financial institution provides or has provided to the consumer a notice that complies with section 6803 of this title ''. I was not provided any such notice prior to you disclosing this information nor was I told how to exercise the non-disclosure of my nonpublic information which is a violation of this law. Additionally, it is a violation of the Privacy Act of 1974 to furnish financial transactions. This is my second formal demand to opt out. You must comply with my right to opt out. Please note my right to opt out is indefinite unless you receive written communication from me stating otherwise. I am demanding you cease reporting to XXXX XXXX XXXX and instruct them to delete the entry from my consumer report. If you choose not to comply, I will be forced to not only report you to regulatory entities, I will also be taking necessary legal action.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-02-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-21
Issue: Managing the loan or lease
Subissue: Problem with the interest rate
Consumer Complaint: interest rate and transferring loan to so many lenders
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 553XX
Submitted Via: Web
Date Sent: 2024-02-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A