Date Received: 2023-11-06
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: An auto loan was open with wells fargo in my name for the amount of {$32000.00} a year and 2 months ago. I was unable to get any additional info from well fargo and am unable to take the necessary steps to remove it from my records as a consequence.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77057
Submitted Via: Web
Date Sent: 2023-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-06
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I noticed an ATM charge of {$2.00} on XX/XX/XXXX for my savings. This warranted me to check any other transactions that occurred that I was not aware of. On XX/XX/XXXX there was a ATM Withdrawal in the amount of {$260.00} from my checkings account. I filed a claim with Wells Fargo but they came to the consensus that they could not move any farther with the dispute as I am still in possession of the Debit Card that was used. I have now replaced that Debit Card with a new one. They recommended I file a police report. I have not been to the XXXX that the withdrawal was done at. I have provided the address and a picture of the XXXX as well as the charges that were done to my account that I placed the claim for. I went to a large concert the day before the withdrawal occurred. My only theory is someone somehow got my card information during that time and immediately pulled money out the following day. I hope you can shed light on this issue. I have now placed two different claims with Wells Fargo ( one on XX/XX/XXXX and another on XX/XX/XXXX when I realized they had closed my first claim but didn't notify me ). I believe it is still in Wells Fargo 's interest to help me with this dispute but I reached a dead-end with them.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75214
Submitted Via: Web
Date Sent: 2023-11-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-06
Issue: Closing on a mortgage
Subissue: Closing disclosure or other related disclosures
Consumer Complaint: I was selling my home and Wells Fargo without my knowledge did a foreclosure on my home without notification. My agent was surprised that they sold the house.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28012
Submitted Via: Web
Date Sent: 2023-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-06
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XX/XX/23 i noticed 3 {$200.00} for a total of {$600.00} charges posted to my account from XXXX XXXX, ca. I live in XXXX, ca and i have charges posted.on that same day. I had previously requested a new card and these new charges were made with my new card without being activated. I didnt even have complete account number to complete. Wells Fargo told me in 10 days o would have my money back. On XX/XX/23 they told me that the case was closed and i was not getting my money back. I want to know how i can go about getting my money back from wells fargo.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95661
Submitted Via: Web
Date Sent: 2023-11-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-07
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: I opened a Wells Fargo Teen Checking account at XXXX with my mother listed as co-owner ( link to account description via XXXX machine https : XXXX : XXXX ). Wells Fargo then transitioned my account to a XXXX XXXX XXXX account on XX/XX/XXXX. Recently, I noticed that they have been charging me a $ XXXX maintenance fee ( for the last XXXX months ), when if I was the primary, as they should have initially set up the account in XXXX, I would've been eligible for the fee waiver and not have to pay a monthly maintenance fee ( XXXX XXXX XXXX XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91321
Submitted Via: Web
Date Sent: 2023-11-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-07
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: My Wells Fargo Bank visa credit card was fraudulently used in multiple establishments ( some of which I have never been to ) during the period XX/XX/XXXX - XX/XX/XXXX. I contacted the bank and they reversed the charges. Later, they put the charges back with the following reason. The credit cards were in your possession at the time of fraud ''. Their contention is that the card was used physically with the chip in place. They said I should be responsible for the charges. I am absolutely sure these charges were not incurred by me nor my wife ( the co-holder of the credit card ). It appears that the card was indeed not in our possession based on the banks reasoning. I would like this to be taken up with the bank, so that we are not penalized with over {$4000.00} of fraudulent charges. This is certainly unfair to us! We have been a Wells Fargo customer for over 25 years. Why would we report fraudulent charges if they were indeed incurred by us? Hoping you can assist us in this matter. ( Wells Fargo complaint ID XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94086
Submitted Via: Web
Date Sent: 2023-11-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-07
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: -- -- -- -- -- -- -- -- -- -- UPDATE TO CLAIM # XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -NOTICE TO AGENT IS NOTICE TO PRINCIPAL, NOTICE TO PRINCIPAL IS NOTIC E TO AGENT -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -I HERE ON BEHALF OF PRINCIPAL ACCEPT ALL TITTLES, EQUITY, INTEREST AND RIGHTS -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- XXXXWELLS FARGO YOU HAVE RESPONDED THAT YOU ALLEGEDLY NEED MORE INFORMATION ON WHAT I AM TALKING ABOUT. FOR HOW IS THAT A FACT WHEN YOU HAVE BEEN RESPONDING TO ME IN REGARDS TO MY CREDIT APPLICATION WITH YOU FOR IF YOU NEED MORE INFORMATION HOW IS IT POSSIBLE FOR YOU TO RESPOND ACCORDINGLY IN THIS MATTER. ENOUGH WITH THE STALL TACTICS, I AM TIRED OF THESE CHILDISH BACK AND FORHT GAMES WITH YOU, -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - SO I WILL KEEP THIS UPDATE CLAIM SIMPLE. ACCEPT MY ORIGINAL CREDIT APPLICATION AS PRINCIPAL INTENDED OR RETURN TO ME MY ORIGINAL CREDIT APPLICATION/SECURITY UNDER TRUTH IN LENDING OR YOU WILL BE HELD LIABLE UNDER TRUTH IN LENDING, THE SECURITY EXCHANGE ACT OF 1934 WHERE COURTS WILL HAVE EXCLUSIVE POWERS TO ENFORCE LIABILITY FOR SECURITIES FRAUD AND WILL BE HELD LIABLE UNDER THE EQUAL CREDIT OPPORTUNITY ACT FOR DISCRIMINMATION DENYING ME A GRANTED RIGHT TO CREDIT AS WELL AS HAVE IRS FORMS 3949a AND 211 FILED AGAINST YOU. -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -NOTICE IT IS FACT I HAVE IN FACT ATEMPTED TO CALL 3 TIMES AND HAVE EVEN LEFT A MESSEGE AND HAVE RECEIVED NO RESPONSE FROM YOU -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- YOU ARE HERE BY PUT ON PROPER NOTICE OF YOUR VIOLATIONS AND ALL COMMUNICATION WILL BE KEPT AND RECORDED SUCH IN CASE MATTERS SHOULD ESCALATE.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-07
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: My direct deposit was never put into my account. Ive called Wells Fargo multiple times, and each time I got a different answer as to why not. I requested them to call me back because I filed a complaint, and they have not yet, I am now being charged multiple late fees on multiple bills.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75150
Submitted Via: Web
Date Sent: 2023-11-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-07
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My Wells Fargo account was closed in XXXX XXXX XXXX ( I did not have a debt when the account was closed ). Prior to my account closing I purchased an item using XXXX which cost {$1100.00} - this item was refunded by the merchant XX/XX/ ... after my Wells Fargo account was closed. At first the refund bounced back to XXXX, but the 2nd time, it went through. XXXX have showed me proof that the funds went through and have given me the resources that would help Wells Fargo locate theses funds ( such as the ACH Reference Number ). I went in person to Wells Fargo to start a claim, but the employee described the reason for the claim wrong. I am not asking for a refund, I am asking for the location of a refund that has already been sent. I have proof that XXXX already has sent my money to Wells Fargo and I am asking for the whereabouts of this money. I keep being told that " the timeframe for requesting a refund with the merchant expired '' ... I know this, I am not asking for a refund, I am asking for proof that Wells Fargo does not have the refund, such as an ACH rejection reference number or something similar. Every time I talk to Wells Fargo on the phone they put me on hold or hang up on me. When I go in person, they tell me that they " don't usually accept money to a closed account '' but refuse to look at my ACH Reference Number and refuse to show me proof that the funds were rejected. I have been fighting for months and if I am being honest, it is getting extremely exhausting.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28216
Submitted Via: Web
Date Sent: 2023-11-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-06
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: My account was overdrawn, however, that should not have occurred because I have setup for the transaction not to process if funds aren't available. Also, I was not notified that my account was overdrawn which Wells Fargo always sends a notification of my account if overdrawn. I called in twice and spoke with XXXXo different agents and neither one of them could adequately explain what happened or what is occuring with my account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85326
Submitted Via: Web
Date Sent: 2023-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A