Date Received: 2024-01-05
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Someone purchased approx XXXX dollars worth of stuff online to multiple XXXX companies. I disputed the charges with Wells Fargo when I noticed I was missing a deposit of XXXX dollars that was supposed be deposited into my account XX/XX/2023, which it was but someone used my card multiple times and took XXXX from my account. I filed a police report as they requested but I'm still waiting on the police department to finalize/process it so I can send it to Wells Fargo XXXX Wells Fargo information informed me in a message saying they believe the charges are correct and will not give me my funds back, which makes no sense considering not once have I ever purchased or tried to purchase anything from a international company nor any kind of lottery they are saying the money went to. This can be verified by looking at my account and also XXXX XXXX i was staying at informed me XXXX XXXX XXXX at XXXX in XXXX had been terminated for theft of credit card numbers when I made a comment about someone stealing my money. I included all this in the police report with my laptop, cell phone XXXX addresses so Wells Fargo could verify the purchases were not made with any of my devices. Wells Fargo Claim : XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 357XX
Submitted Via: Web
Date Sent: 2024-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-05
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I am filing this complaint against Wells Fargo for the unauthorized disclosure of my personal financial information from one account to XXXX XXXX XXXX XXXX XXXX. This disclosure included XXXX specific transactions and the status of my account, shared without my explicit consent or prior notification. This action constitutes a breach of my privacy rights as protected under the Privacy Act of 1974 and the Gramm-Leach-Bliley Act ( 15 U.S. Code 6801 ) . I wish to formally opt out of all credit reporting activities conducted by Wells Fargo and seek immediate resolution to this matter. I also demand compensation for the damages incurred due to this breach. Enclosed are relevant documents supporting my claim. I expect Wells Fargo to conduct a comprehensive investigation into this incident and take necessary corrective actions to ensure such violations are not repeated.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77007
Submitted Via: Web
Date Sent: 2024-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-05
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I requested to view statements and was sent a secure link to access statements. When registering through that link there was an error and no one at the bank was able to to resolve the issue or submit a ticket to have it worked on. They did not even provide any troubleshooting steps. I doubt they even noted the account regarding this issue either.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80123
Submitted Via: Web
Date Sent: 2024-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-05
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: Funds were withheld from my account without my authorization. I received a check but this did not begin to covered my reimbursement so I faxed a mediation request form on XX/XX/23 tracking number XXXX with confirmation of receipt. I was told by Wells Fargo that a case rep would be in touch within a week. I have heard nothing from a case representative and Wells Fargo is dragging their feet on reimbursement of funds they illegally withheld from me. I am a retired XXXX XXXX with XXXX and need your help to get this process started
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-05
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I am filing this complaint against Wells Fargo for the unauthorized disclosure of my personal financial information from one account to XXXX XXXX XXXX XXXX XXXX. This disclosure included 14 specific transactions and the status of my account, shared without my explicit consent or prior notification. This action constitutes a breach of my privacy rights as protected under the Privacy Act of 1974 and the Gramm-Leach-Bliley Act ( 15 U.S. Code 6801 ) . I wish to formally opt out of all credit reporting activities conducted by Wells Fargo and seek immediate resolution to this matter. I also demand compensation for the damages incurred due to this breach. Enclosed are relevant documents supporting my claim. I expect Wells Fargo to conduct a comprehensive investigation into this incident and take necessary corrective actions to ensure such violations are not repeated.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77007
Submitted Via: Web
Date Sent: 2024-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-05
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: I made a purchase at the XXXX XXXX XXXX XXXX XXXX in XXXX XXXX NY on XX/XX/XXXX in the amount of {$110.00}. Wells Fargo was offering a Cash Back deal of 15 % for purchases made at the XXXX XXXX between XX/XX/XXXX and XX/XX/XXXX. I never received the 15 % cash back equaling {$17.00}. I have made numerous calls to Wells Fargo. Cases have been open and escalated to the Executive Office and still I have not received the cash back. The customer representative in the Executive Office Handling my case is XXXX XXXX. She claims she can't do anything to process the request except for waiting for the cash back department and they have not responded to any of her requests, The case number with the executive office is XXXX. I began calling Wells Fargo XX/XX/XXXX and my last call was today, XX/XX/XXXX. I even faxed all of the documentation to the executive office verifying that I made the purchase and fulfilled the requirements. I would appreciate any assistance you can provide. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10305
Submitted Via: Web
Date Sent: 2024-01-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-05
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I did receive a call response from agent exclaimed only as " XXXX '', applies to be therefore answer to recent theirs received of mine at of CFPB complaint, at agent of Wells Fargo Bank. Unfortunately, although, XXXX did phone call me from XXXX ( XXXX ) XXXX, that phone address I do recognize as for belonging to Wells Fargo Bank, a origin, way before decent to normal banking business hours, XXXX XXXX This was an apparent not only to be rude, attends mine CFPB complaint, but was too, an apparent " detour tactic '', used by Wells Fargo Bank agent XXXX, in order to possibly detour further to a " decent normal '' of complainant 's to do response, since the CFPB complainant 's phone voice-mail, would only be at attentions therefore, that too early of a time, expect a professional business phone call, and to answer. I did sustain by this, mention, and the subsequent information received by this XXXX, agent to Wells Fargo, an injury result, attends an upset mine XXXX XXXXXXXX diagnosed XXXX XXXX XXXX compel me use mine XXXX XXXX prescribed medicine, XXXX " I did formally, in writing request to an injury claim be delivered me by Wells Fargo, attends this rude acts, cause me further serious application to injury and inconvenience, and as of yet, have I received decent response ''.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94509
Submitted Via: Web
Date Sent: 2024-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-05
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/2023, XXXX XXXX charged our debit card XXXX times in one night. I received an email saying that fraud charges were suspected from our bank, Wells Fargo. The following day, I tried to use my debit card for a purchase and it was denied. I went online to check my account and noticed numerous charges made to XXXX XXXX ( XXXX to be exact ), resulting in over {$1700.00}. I immediately called the bank and disputed the transactions. New cards were issued for both me & my husband since they had froze his card as well. The bank opened a claim and said it would be 10 business days before we heard anything back regarding the issue. The next day, I looked on my account and noticed that the banker hadn't caught all the transactions, so I added another claim. Meanwhile money was coming out from other bills and resulted in some overdraft fees. I didn't worry about it because I assumed that the bank would refund us the money once the claim was resolved. After awhile, since it was the holidays, I finally called to ask what was happening with our claim. The lady assisting me said that their investigator came to the conclusion that the charges in fact were not fraud and that they wouldn't be refunding the money. How can that possibly be? There's no way that we charged our XXXX XXXX times XXXX night resulting in over {$1700.00}. I was angry, but the banker assistant couldn't help me anymore. I still have not received a letter or anything regarding the claim from Wells Fargo. It has been over XXXX now. We have been banking with Wells Fargo for at least XXXX years and never have had such a disturbing issue before. I have submitted fraudulent charges in the past and been refunded. I don't know why I am not this time. It is very upsetting to have money taken and then the bank not doing what they're supposed to be, protecting their customers.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OR
Zip: 975XX
Submitted Via: Web
Date Sent: 2024-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-05
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I deposited my payroll check at the local branch ATM. The ATM reported that the check was " jammed '' and it could not read or return the check, so it asked me to manually enter the amount. It then printed me a receipt for XXXX XXXX with a note stating that they were sorry for the inconvenience and until they could verify the check, the compensation hold was XXXX XXXX. I called their customer service department and they stated there was nothing they could do. My only option was to file a claim, which they have 10 days to even start reviewing!! This is theft and not acceptable. Their broken equipment is irrevocably affecting my credit score as I can not pay my bills on time due to WELLS FARGO faulty equipment and their claims department being a JOKE.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 76020
Submitted Via: Web
Date Sent: 2024-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-05
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: Wells Fargo Claim : XXXX I am really in shock that I have been notified the credit I received on XXXX XXXX is being taken away XXXX XXXX. This claim needs to be reopened immediately. I never received my order/ any of the merchandise I paid for from the merchant Reformation from my order totaling merchandise worth {$2100.00} posted to my account XXXX. I received a terribly packaged and damaged, empty shipping box covered in yes you are reading this right, XXXX!!! XXXX!!!!!! Human XXXX XXXX. I am still in shock over this, I sent all of the documentation to the company at the time and will attach it to this email because the fact I can not get my money back after not receiving the goods I paid for and having to handle a box soaked in human XXXX is absolutely insane. My apartment has no street access or way inside the building so this was entirely of the fault of the company and shipper. I had to go get a blood panel and XXXX tests run in XXXX because I fell severely Sick and questioned whether it had to do with that XXXX. This is insane and this needs to be reopened and reviewed. Images attached. I am filing claims over this with the CFPB and OCC and plan to close all of my Wells Fargo accounts after this. I never even received a letter from yall asking for more documentation. I actually have no words. Wells Fargo granted me a credit of the amount on XXXX XXXX and I just received a letter in the mail from them saying they are taking it back XXXX XXXX with no other info after radio silence for the last month and never allowing me to send them documentation or support of any kind. I have since emailed them all of this documentation of the situation that I originally sent reformation after they failed to make the situation right originally, and have tried multiple times to call but can never get through. This needs to be made right and Wells Fargo needs to back me considering all of the evidence I have.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98102
Submitted Via: Web
Date Sent: 2024-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A