Date Received: 2023-12-11
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: In early XXXX I opened an account for my small business with Truist bank. I deposit our checks daily through an e-check verification company called XXXX. Once we opened the account we deposited a little over $ XXXX into that account. That's a lot of money for us being a small business. They put the deposits on a standard 7 to 10 day hold which I understood. The day before the funds were to become available, I called to confirm and was informed that my accounts had been frozen and we were under a check fraud investigation. XXXX of the checks was from a title company and because of their positive pay system, they stopped payment on it. I spoke to the title company, and got confirmation by email which I sent to Truist of the reason that they stopped payment. I answered every question that they had. Then at the end of XXXX I received a letter from Truist stating that they no longer wanted to continue the banking relationship and were closing my account which was more than fine with me. There isn't a branch in my state and they offered no solutions on how to get my money back. I was told I have 7 days to bring my account positive if it wasn't. Well it was positive $ XXXX. I called again and was told that because of thebway we do deposits, that our funds were going to be held until the end of XXXX. I spoke with our customers and confirmed that those funds left their bank accounts a day or so after I deposited them. I even had a lawyer draft a demand letter and they are saying that they never got it. I can not speak to anyone that will help me or do anything so that we can get our money back. I've told them that as a small business, that after being ope. For over 20 years that if they held our funds that we would have to close. They don't care and refuse to offer any solutions. It's almost XXXX and they still won't release our funds or tell me anything other than the account is scheduled for closure in XXXX. I dont even know if they will give us our money then at this point. I need help getting this money or I will lose everything. We did nothing to deserve this.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85326
Submitted Via: Web
Date Sent: 2023-12-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-11
Issue: Fraud or scam
Subissue:
Consumer Complaint: 1 ) There was an advertisement for " XXXX XXXX '' on XXXX website for a company " XXXX XXXX XXXX By XXXX XXXX ''. I applied on XXXX XXXX. 2 ) I received an email about being selected for screening questions, which I had to answer and send back by email. I did that on XX/XX/XXXX. 3 ) I received an email from XXXX XXXX ( XXXX XXXX ) with an offer letter on XXXX XXXX XXXX I accepted it the same day. 4 ) On XXXX XXXX, I received email from XXXX again. Her email id is XXXX XXXX XXXX XXXX, saying that as I am a new hire, I need to contact their preferred vendor to setup home office. Name of Vendor : XXXX XXXX ( Momentum Management ) Email : XXXX XXXX ) I contacted XXXX on XXXX XXXX, same day and was sent an invoice from this address : MOMENTUM MANAGEMENT Invoice No. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and given details to wire themoney so they can proceed with sending stuff overnight. *** I should have suspected at this time *** Somehow being excited aboutthe job, I wired the money. The money was wired to : Bank XXXX : The XXXX XXXX XXXX. ( XXXX XXXX ) XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX ( XXXX ) XXXX Holder name : XXXX XXXX XXXX stick-to-It decal design XXXX XXXX XXXX Account # XXXX Routing # XXXX The XXXX XXXX XXXX XXXX ( XXXX XXXX ) I contacted Truist Customer Service on Saturday at XXXX XXXX on theeir customer service number. They noted down my complaint and gave me case # but also informed that they can not do anything about it I went to Truis bank branch again Saturday morning, when they opened. I was told again, they can not anything about it. To add insult to injury, they charged me {$75.00} for wire transfer. I tried to contact The XXXX, Delaware ( XXXX ) XXXX. The bank manager refused to do anything about it
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 76092
Submitted Via: Web
Date Sent: 2023-12-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-11
Issue: Struggling to pay mortgage
Subissue: Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-li
Consumer Complaint: My first call to TRUIST re assisting with lowering my HELOC rate was on XXXX I was on the call, being transferred around to multiple representatives. The only suggestion that was offered was for me to go into a 3 month deferment plan where I would have to pay back the interest within the remaining 9 months of the year after the 3 months were over. When I explained this was an interest only loan, and that wouldnt help me since I would end up owing more money, I was instructed to go into a TRUIST branch to meet with an advisor. This call in total lasted XXXX hours with hold times, and being put into the correct department. I met with XXXX XXXX in person at XXXX XXXX XXXX, in XXXX XXXX, fl. at XXXX the very next morning ( XXXX ) and she was told that the branches couldnt provide assistance. She put me in touch with the relief department at HELOC where they encouraged me to fill out a XXXX XXXX XXXX XXXX. This took an hour I compiled everything that was asked of me and submitted the forms on XXXX. I received no communication, and even sent a follow up email to confirm they had received all the necessary paperwork. I spoke to XXXX, a representative from Truist on XXXX to let me know that the information was under review and they were seeing if I would be eligible to extend the life of the loan with an affordable interest rate. On XXXX I was told from my employer XXXX XXXX XXXX that my position had been eliminated and my last day of work would be on XXXX On XXXX I was contacted from TRUISt and told that I was not eligible for any relief, except for the original deferment option that I was provided on XXXX. When I explained that my position had been terminated, they said there was nothing they could do but put me in the same 3 month deferment plan that would essentially force me into owing more on my interest only HELOC within 9 months. I called back later that day to explain my situation again, and I was offered the same 3 month deferment option. today I called back again today, this time with my sister on the line who was trying to assist. The recommended I fill out the application again and add on that my position was eliminated. They recommended I call truist mortgage to try to combine my HELOC and my first mortgage. I did this as well. They said they were unable to do this, and offered the same 3 month deferment plan as the HELOC branch. I am currently on time with all of my payments. When I expressed that I didnt want this option, They recommended to fill out an application for mortgage assistance. Another XXXX hour call. Within the past 18 months, I shared with both the mortgage side and the HELOC side that I have undergone a XXXX, and a recent loss of job. I am a XXXX XXXX XXXX XXXX XXXX XXXX Bottom line is, I feel like I am being forced to go into default on my payments in order to get any loss mitigation relief.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33496
Submitted Via: Web
Date Sent: 2023-12-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-12
Issue: Problem with a company's investigation into an existing problem
Subissue: Problem with personal statement of dispute
Consumer Complaint: All three credit bureaus had regional acceptance bank I financed with them they have my car repossessed then they gave it back to me. I paid on it. I only missed XXXX payments total on that car and theyre cleaning. Im missing almost XXXX years of payments theyre full of baloney why did they take my car to begin with and then give it back to me theyre full of XXXX they dont even know what my account number is they give me different account numbers all the time theyre up to no good and theyre scammers this is a scammer and Im not gon na have it on my credit report. Im gon na sue all three credit bureaus and Im gon na sue you guys.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95122
Submitted Via: Web
Date Sent: 2023-12-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-10
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Per the FCRA as a federally protected consumer I am now opting out of any and all authorization I the consumer may have given you, written, unwritten, verbal, and nonverbal per 15 USC 6802. Opting out of credit card reporting. Accounts ending in XXXX and XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30318
Submitted Via: Web
Date Sent: 2023-12-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-11
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: I had a checking account closed, the account number is XXXX, whose funds have been available to withdraw since XX/XX/2023. However ; I need the funds to be mailed as a check on the address on file. Already called customer support multiple times which refused to mail the funds to the address on file. It's already been a month since funds were available from the closed account and not having access to those funds has caused a financial hardship to myself and my family. I simply do not want to go to the back that unfairly closed my account and held the funds on it. I want the funds to be mailed as a check to the address on file
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33172
Submitted Via: Web
Date Sent: 2023-12-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-11
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: In early XXXX of XXXX, I discovered that I am a victim of Identity Thief. On XX/XX/XXXX, I contacted Truist bank to report a fraudulent deposit of {$18000.00} was made to an account holder. The representative told me to email all the information I have to XXXX which I did on XX/XX/XXXX. Once the email was sent, I received an automated reply. On XX/XX/XXXX I called Truist bank to confirm if the email was received and what actions have been taken if any. The representative informed me that no actions have been taken on the account, but it will be frozen and to email XXXX for any follow-up questions I have. On XX/XX/XXXX I sent an email asking for a follow up to my claim and what actions have been taken. I also provided a cell number so they can contact me directly. I received another automated reply confirming my email has been received and an analyst will take the appropriate action. To date I have not received any further communication from Truist Bank.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33063
Submitted Via: Web
Date Sent: 2023-12-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-10
Issue: Getting the loan
Subissue:
Consumer Complaint: Sunday, XX/XX/2023 Predatory Lending It appears that I am the victim of indirect predatory lending. The bank has prevented my account from signing up and enrolling into the " cash reserve '' option. This is not credit based lending and either has intention of preventing, rejecting or approving a veryblow-ball amount due to being a minority. I attempted to enroll and Ibwas peovided with a error message and the requirement to clntact the bank for a person to make judgemental discretion instead of the ai software computing the information on equal terms and guidelines. I should still be approved for a regular unsecured credit card, options in other lending including auto loans, recreational loans, and mortgages. The XXXX medical collections and XXXX year old apartment lease collection that should not have been charged given the voluntary discontinuation. We can not consider inquiries from thrbreport because I have to continue applying until I recieve the necessary credit needed. Being rejected makes it appear I'm frivolous. There are not any judgements, bankruptcies, liens. But that's the conspiracy here with this and your not doing anything.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 45424
Submitted Via: Web
Date Sent: 2023-12-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-09
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I hope this letter finds you well. I am writing to formally dispute the accuracy of information present on my credit report. I kindly request a comprehensive investigation into the following accounts : Hard Inquiry Name : XXXX XXXX XXXX Hard Inquiry Name : XXXX XXXX XXXX XXXX Hard Inquiry Name : XXXX XXXX Hard inquiry Name : XXXX XXXX XXXX XXXX via XXXX XXXX XXXX XXXX Hard Inquiry Name : XXXX XXXX XXXX XXXX Hard inquiry Name : XXXX XXXX XXXX Hard Inquiry Name : XXXX XXXX Hard Inquiry Name : XXXX XXXX Bank Hard Inquiry Name : XXXX XXXX XXXX XXXX I am aware of the provisions outlined in the Fair Credit Reporting Act, specifically in 603, and recognize the exclusions mentioned under this section. Additionally, I am drawing your attention to the definition of a consumer report as per the Act, emphasizing its impact on an individuals creditworthiness and eligibility. Furthermore, I would like to highlight the relevant sections of the Fair Credit Reporting Act under 6801 and 6802. I understand the obligations of the financial institutions regarding the privacy of customer information, and the limitations on the disclosure of nonpublic personal information to nonaffiliated third parties without proper notification and opt-out provisions. In accordance with the aforementioned laws, I hereby formally request the removal of the disputed items from my credit report. Additionally, I would appreciate timely notification once these items have been successfully deleted. I appreciate your prompt attention to this matter and anticipate a thorough and efficient resolution. Please find enclosed any supporting documentation relevant to this dispute. I look forward to a favorable resolution and thank you for your cooperation. Fair Credit Reporting Act 603. [ 15 U.S.C. 1681a ] ( 2 ) Exclusions. Except as provided in paragraph ( 3 ), the term consumer report does not include subject to section 624, any report containing information solely as to transactions or experiences between the consumer and the person making the report ; communication of that information among persons related by common ownership or affiliated by corporate control ; or Communication of other information among persons related by common ownership or affiliated by corporate control, if it clearly and conspicuously disclosed to the consumer that the information may be communicated among such persons and the consumer is given the opportunity, before the time that the information not be communicated among such persons ; Fair Credit Reporting Act [ 15 U.S.C 6801 ] Privacy Obligation Policy It is the policy of Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information. Fair Credit Reporting Act [ 15 U.S.C 6802 ] Except as otherwise provided in the subchapter, a financial institution may not, directly or through any affiliate, disclose to a nonaffiliated third party any nonpublic personal information, unless such financial institution provides or has provided to the customer a notice that complies with section 6803 of this title. Opt Out ( 1 ) In General A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless ( A ) such financial institution clearly and conspicuously discloses to the consumer, in writing or in electronic form or other for permitted by the regulations prescribed under 6804 of this title, that such information may be disclosed to such third party ; ( B ) the consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party ; and ( C ) the consumer is given an explanation of how the consumer can eyxcersice that nondisclosure option. Thank you, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28083
Submitted Via: Web
Date Sent: 2023-12-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-09
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: I have been charged {$15000.00} in over draft fees from truist bank since 2019. Is this legal?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 179XX
Submitted Via: Web
Date Sent: 2023-12-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A