Date Received: 2023-12-14
Issue: Managing the loan or lease
Subissue: Problem with fees charged
Consumer Complaint: Given the highest rate possible on a XXXX car loan. ( Truist Bank ) Credit score-XXXX Debt-only a mortgage-XXXX per month Take home pay monthlyXXXX When I complained, I was told-go find a better rate.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20772
Submitted Via: Web
Date Sent: 2023-12-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-15
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: Around XXXX, I opened up a XXXXXXXX XXXX XXXX student checking account to manage my expenses and get my first true debit card. I declined overdraft coverage and elected to deal with the deflected charges with the institutions themselves rather than with overdraft fees. Around XXXX, my account was transferred over to Truist in the XXXXXXXX XXXX XXXXXXXX merger . XX/XX/XXXX : An auto-occuring ( reoccuring ) payment was submitted for a total of {$25.00}. The bank account was at a total of {$1.00}. Due to this, an overdraft fee was charged, totaling {$36.00}. An email was sent indicating low/no balance, but no overdraft fee email was sent. XX/XX/XXXX : A XXXX transfer was sent totaling {$19.00}, to cover the {$25.00} recurring charge ( did not hink an overdraft fee was charged, no mention in email ) XX/XX/XXXX : Following multiple emails regarding negative/low balance ( NOT overdraft ), Truist states in an email that I have recieced " no alerts this month ''. Caused confusion as that seems to contradict the other emails. XX/XX/XXXX : The balance was updated to be - {$82.00} due to a {$5.00} XXXX payment ( and subsequent {$36.00} overdraft fee ). However, a {$1.00} XXXX payment was charged and an overdraft fee was generated, but then refunded due to it being < {$5.00}. XX/XX/XXXX : Balance updated to $ XXXX due to a {$9.00} recurring charge and overdraft fee of {$36.00}. Emails sent. XX/XX/XXXX : {$300.00} deposited in-person to resovle further fees. XX/XX/XXXX : Asked in-person to speak to a banker regarding the confusion over this situation. Thought proscess included " why didn't they tell me this when I got the card '', " why doesnt locking the card prevent recurring charges '' and " why would they charge {$36.00} overdraft fees on a STUDENT card in which all students are broke as it is. Teller proceeded to deflect, but still refunded {$72.00} of {$100.00} in overdraft fees. I proceeded to tell them that I needed the {$36.00}, as that amount of money would have prevented the whole issue at hand. Teller refused, stating company policy.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 24551
Submitted Via: Web
Date Sent: 2023-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-15
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I deposited a check on my Truist account signed over to me by a family member for {$12000.00}. The check was payed by XXXX XXXX to Truist. Truist decided to close my account because my name was not on check and they kept the funds given to them by XXXX XXXX. They told me to ask XXXX XXXX to recall the check. I asked XXXX XXXX to recall the check, they stated that they had no reason to recall the check and the matter was closed for them. Truist said to bring the owner of the check to bank and they would release the funds. The owner came and they were now not interested in speaking with her. That they would investigate and get back to me, this was in XXXX 2023. They never got back with me. I never received any correspondence from them regarding this transaction. I called and visited the bank several times and now they say that I have to provide a letter stating that the check belonged to me. That they tried to have XXXX XXXX recall the funds and XXXX XXXX would not respond to them. I have no way of providing the documents they are asking. They are under my familys name- not mine. As stated they signed over the check to me and I provided the funds that they needed to repair their roof ( hurricane damage ). This is an insurance check. I asked for a letter stating their decision so I could take it to XXXX XXXX. They said that they will not put anything in writing and that I must communicate with XXXX XXXX. That they will confiscate the {$12000.00} until I provide the letter that I can not provide, something thats impossible for me to do. Truist is keeping my money now for over 6 months and they said the case was close. They had decided to keep the money. The money belongs to me or they can return it back to XXXX XXXX so we can get the money that they already paid back. Truist said that thats not their problem. That they will not provide anything on writing and thats the Investigation will continue indefinitely. Please help with this matter. I can not get XXXX XXXX to recall the funds and Truist will not release the funds that XXXX XXXX already pay them for my account. Im in a corporate never ending circle. Thanks for your assistance, Kind regards, XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34743
Submitted Via: Web
Date Sent: 2023-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-15
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I have a business that bank with Truist bank. Unfortunately, there was an incident where my check was stolen from the mail and was washed. As of result, XXXX XXXX XXXX XXXX XXXX dollars ( {$4900.00} ) was taken out WITHOUT my authorization to an UNAUTHORIZED personal. Ive been waiting for over 2 months but I still have not received the money back. The business name is XXXX XXXX XXXX XXXXXXXX. This is a business checking account with Truist Bank. Truist bank did responded stating that they are trying to retrieve the money from the financial institution that deposited the money. I notified Truist of the fraud within 10 days of receiving my bank statements. Please help me retrieve the funds. I should not be held liable for an unauthorized transaction.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30188
Submitted Via: Web
Date Sent: 2023-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-15
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: In accordance with the Fair Credit Reporting Act, Truist Bank Acct # XXXX has violated my rights. 15 U.S. C 1681 Section 602 A. states I have rights to privacy. 15 U.S. C 1681 Section 604 A Section 2 ; It also states a consumer reporting agency can not furnish a account without my written instructions.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75219
Submitted Via: Web
Date Sent: 2023-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-14
Issue: Closing on a mortgage
Subissue: Fees or costs after closing
Consumer Complaint: I had both a mortgage and a HELOC with Truist bank. I sold my house. The closing attorney had advised me to call the bank and obtain a final payment amount and let them know that I was closing the account. The night before the closing, the computer system went into my checking account to try to retrieve my monthly payment. It encountered insufficient funds and attempted to retrieve this payment four times. The bank then went ahead and charged me for {$30.00} fees for each time to the computer system failed. I dont think this is correct or fair. If the computer system had automatically tried 1000 times, would the bank charge me {$30000.00} in fees. I have called the bank four times to try to get a resolution on this issue. I believe that the bank was aware that I was closing my account and should not have gone in there to retrieve the payment. Even if they wanted to charge me a fee It shouldve been {$30.00} not {$120.00}. Right after I received a notice for these fees, I called the bank and they said that they were putting in a request. I called back, and there was no record of the request on the second agent told me that he would put in another request to see if I could get these fees reversed. I called back again on XX/XX/ and XXXX said that there was no record of any requests in the computer. She said that she was opening a ticket and she also spoke to her supervisor and would call me back within two days to let me know of the results. I did not hear back from her so I called back again on XXXX XXXX and spoke to XXXX. XXXX said that the request was rejected and the bank couldnt give me my money back because my HELOC account had already been closed. I let her know that they already had a checking account with Truist that was open and they couldve used that to deposit the money into, but she said it is not possible. I think what the bank is doing is very dishonest and unfair to customers. There is essentially charging multiple fees, and stealing the money. They knew that I was paying my loan off so I shouldve been charged XXXX dollars in fees not {$120.00}. If they wanted to charge me for insufficient funds they shouldve charged me a maximum of {$30.00} because thats what was in my agreement. I believe that the government needs to be aware of these shady banking practices by Truist. {$90.00} or {$120.00} may not be much to their CEO, but its a lot of money to a lot of people in this country.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 024XX
Submitted Via: Web
Date Sent: 2023-12-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-14
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: I paid for concert tickets from my checking account over 9 months. The monies were taken out each month, then I did XXXX separate charges for additional tickets and a camping site. Two months before the XXXX XXXX XXXX XXXX IN VIRGINIA, I had to go to a work meeting, so I sold the tickets through XXXX XXXX XXXX XXXXXXXX XXXX WEBSITE TO : XXXX, THIS IS WHO THEY USE. THE TICKETS WERE SOLD BY XXXX My tickets sold in less than 2 mins. i was immediately emailed that I would get my refund of {$3100.00} on XX/XX/2023, AFTER THE CONCERT. my tickets were sold to another person. The concert was from XX/XX/XXXX through the XXXX. 2023 I NEVER RECEIVED MY MONEY BACK. I HAVE THE EMAIL THAT STATES IT WOULD BE RETURNED VIA XXXX, WHICH WAS FINE BUT I NEVER RECEIVED IT. I HAVE EMAILED AND CALLED ALL THREE PARTIES WITH NO HELP OR ANSWERS. I FILED A CLAIM WITH TRUIST BANK AND THEY DENIED IT. WHICH IS CRAZY BECAUSE I PAID FOR A SERVICE I NEVER GOT. I HAVE ALL THE EMAILS, THE POSTS THAT THE CONCERT VENUE POSTED, ETC. I NEED MY HARD-EARNED MONEY RETURNED TO ME. PLEASE HELP ME. It is now XX/XX/2023, and I have had no money returned, replies, or help. How can this be legal? I am reading that many of the concertgoers are getting their money back. I am so upset my bank will not help me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29910
Submitted Via: Web
Date Sent: 2023-12-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-14
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: On XX/XX/2024 I opened a checking/money market account with Truist with XXXX Check in the amount of {$60000.00} from XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I received a letter that the account had been closed with no explanation and that I needed to deposit funds to make the account whole and to not withdraw or present any payments against it. On XX/XX/XXXX, I went to the bank and spoke with Branch Manager/Assistant VP ; XXXX XXXX in regards and after making a phone call she was instructed that I needed to provide a bank statement from XXXXXXXX XXXX XXXX XXXX XXXX showing the funds were removed from my account. At that moment, I went across the street, got a copy from XXXX XXXX XXXX, and provided it to XXXX XXXX, and she scanned and emailed to her fraud team. She advised the funds are available and the money cleared so there shouldn't be any further issues. As of today, after daily calls and holding for over an hour each time to speak with someone who can help me, I still have not received any calls from them and they have not released my funds even though it has cleared.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21224
Submitted Via: Web
Date Sent: 2023-12-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-13
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: hello! I am writing to you since I have a couple of unacknowledged charges from you. The first is a transaction that did not take place and they made it VOID, but they charged me and the money was never returned to my card. The position is from XX/XX/2023. I didn't use the car, they generated the contract and 30 minutes later they canceled it. The record number is : XXXX. I would be very grateful if you would return my money please. XXXX And the second charge occurred last XX/XX/2023, I spoke because they had not renewed my contract and they charged me, the next day ( XX/XX/2023 ) they automatically charged me again. so they charged me double the same week. The contract with the record number is : XXXX, it lasts 5 weeks and they charged me with 7 charges. 6 for {$320.00} and 1 inexplicable for {$73.00} XXXX I appreciate your attention and I hope you can help me. Thank you!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92173
Submitted Via: Web
Date Sent: 2023-12-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-12
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I started a business account with Truist bank XX/XX/2023 I've had a total of 2 check deposits with one not being honored because it is a large lump some. The check was cleared by the issuing bank XXXX XXXX XXXX XXXX I waited the 7days needed since I was a new account and in result they are still holding the released fund from the other bank and closing my account because I asked for answers, Truist is the worse bank EVER and any companies/businesses looking to open an account with them should beware.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27704
Submitted Via: Web
Date Sent: 2023-12-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A