Date Received: 2023-12-08
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I initially opened an account with First Virginia Bank in XX/XX/XXXX. First Virginia Bank was subsequently acquired by BB & T ( a North Carolina Bank ). Truist was involved in a merger ( which included BB & T and Sun Trust Banks towards the end of 2019 ). Just about XXXX years later Truist started integrating systems and were obviously clueless. I moved from Virginia to Florida at the end of XXXX. My accounts while living in Virginia was in a trust for over a decade. BB & T was promptly notified of my Florida change of residence and the accounts continued in the name of the trust. My Florida home telephone number and Florida address were listed on the online profile settings for the past decade. First I went online and my accounts were gone. When I called Truist customer service telephone to get an explanation, I received all sorts of erratic answers and was finally told after a considerable time had passed and being on hold a significant portion of it that my accounts were suspended. I asked why and they said they couldn't tell me and said I needed to go local branch office. There were a bunch of people there with the same issue. I was told they made an error with all accoints in the name of a trust were erroneously removed. About a week and a half later, I received a voicemail that it was all resolved. It was not resolved. Only one of my accounts was restored online ( while not small in amount was the smaller of the accounts they restored ). So I had to again reach out to the branch manageXXXX. Then there was a problem getting online access. I use a home telephone number, not a mobile phone. I spent a considerable amount of time as they kept trying to send a signal to the home phone when I told them over and over they needed to make a call and leave a message and I will get a record of the voicemail attached to an email sent to me via the home phone provider. Finally I stopped getting paper statements ( even though my preference listed online was to receive statements in such a manner ). I finally reached customer service ( they are terrible as far as speaking English or understanding simple clear concepts such as one needs to call a home phone vs. text or send a signal to it ) on XX/XX/XXXX. They asked for my home address, which has not changed in a decade and said it doesn't match their records. My profile on their online site clearly had the same Florida address and home telephone number I had for about a decade. I had asked why I had not received paper copies of my statements for about the past year. While they had me on hold I downloaded my XX/XX/XXXX statement ( from their online site ) and someone in systems changed in back to the Virginia address I had not used in about a decade. I asked them why they changed it and why they are sending my personal financial information to an old address where it is vulnerable to be placed in the wrong hands, either on purpose or by accident. They refused to give me an answer and kept insisting I needed a code which they would text to my home phone. I explained they can leave me a voicemail ( since they had a record of it ) and I could playback the code from the email I would get frome the voice message and they told me to go to the local branch. I told them I'd go there and close-out the account ( which I did ). I went to the local branch and received a BS explanation that the old Virginia address was used as Truist created a personal vs. a trust difference. The account was in a trust ( vs. personal name ) in Virginia for about a bit more than a decade before I moved so that holds no water
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32940
Submitted Via: Web
Date Sent: 2023-12-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-08
Issue: Charged fees or interest you didn't expect
Subissue:
Consumer Complaint: On XX/XX/XXXX a payoff statement was obtained from Truist bank showing a payoff amt of {$250000.00} with a payoff date of XX/XX/XXXX ; with a per diem interest charge of {$59.00}. The loan was paid off on XX/XX/XXXX by means of a wire transfer in the amount of {$250000.00} The additional interest due to Truist from XX/XX/XXXX ( date of payoff statement ) to XX/XX/XXXX ( when loan was paid off ) should be {$1100.00} ( i.e. {$59.00} per diem x XXXX calendar days ). Prior to the XX/XX/XXXX payoff, when the regular monthly payment was due, on XX/XX/XXXX I paid Truist {$1800.00}. On XX/XX/XXXX Truist credited me {$1800.00} So the amount of credit anticipated to be refunded back from Truist would be {$1800.00} as follows : Payoff amount as of XX/XX/XXXX : {$250000.00} ; Additional Interest per diem from XX/XX/XXXX XX/XX/XXXX : {$1100.00} ; Regular monthly XXXX paid on XX/XX/XXXX toward loan repayment : {$1800.00} ; Total XXXX due to Truist for payoff : {$250000.00} ( i.e. {$250000.00} + {$1100.00} - {$1800.00} ) ; Payoff amount wired to Truist on XX/XX/XXXX : {$250000.00} ; Additional amount in payoff ( which should have been credited to me ) : {$1800.00} ( i.e. {$250000.00} - {$250000.00} ) ; However, since Truist only credited me {$1800.00}, the amount Truist still owes me is {$23.00} ( i.e. {$1800.00} - {$1800.00} ) I went to the bank the very next day after they credited me {$1800.00} because I immediately recognized the error. The local branch said they would submit the request to their Home Equity Line Of Credit Department and get back to me in a week. I did not hear from them. So XXXX weeks later ( around XX/XX/XXXX ) I went back to the local branch and they had no further information for me, simply saying they submitted the claim for review. As of this writing I have not heard back from Truist, nor have I received the {$23.00} owed to me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28277
Submitted Via: Web
Date Sent: 2023-12-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-08
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: Opened a business account with Truist ( XXXX, PA branch ); received a wire transfer of approximately {$110000.00} into business account; had to wire transfer {$70000.00} grand to a cryptocurrency account since seller deals in XXXX; didn't transfer enough to cover medical equipment so made another appointment for XX/XX/23 to wire the rest ; bank called to tell me my account was locked based on suspicious activity ; bank didn't tell me what I needed to provide to unfreeze the account ; XXXX and XXXX are the XXXX employees involved in the erroneous freezing of my accounts ; neither of them have told me what to submit to ease " their '' suspicions. XXXX made a comment about my only using {$100.00} to open business account ; I explained all of that during the business account opening ; truly concerned that a bank can freeze my assets based on personal suspicions ; PLEASE HELP
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 17110
Submitted Via: Web
Date Sent: 2023-12-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-08
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: Subject : Deletion of Unauthorized Credit Inquiry REGIONAL ACCEPTANCE I am writing to formally request the removal of an unauthorized credit inquiry made by your institution on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX. After reviewing my credit report, I noticed an inquiry listed under my name without my consent or knowledge. The inquiry was made on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and was not associated with any credit application or agreement initiated by me. As a result, I did not receive any benefit or services from your institution corresponding to this inquiry. I kindly request that you investigate this matter and remove the unauthorized inquiry from my credit report as soon as possible. I understand that these inquiries can impact my credit score, and given that I did not engage in any transaction or seek credit from your company, I urge you to rectify this error promptly. I also demand retraction of any application or security in your possession. Please provide confirmation once the unauthorized inquiry has been deleted from my credit report. I appreciate your prompt attention to this matter and your assistance in resolving this issue.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93637
Submitted Via: Web
Date Sent: 2023-12-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-07
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I HAVE NOTICED I HAVE MANY INSTANCES OF MISINFORMATION REPORTED ABOUT ME, EITHER THE MISINFORMATION STEMS FROM INACCURATE REPORTING, REPORTING OF UNVERIFIABLE INFORMATION, REPORTING OF INVALID INFORMATION, FRAUDULENT REPORTING OF INFORMATION, OR REPORTING THE INFORMATION I BELIEVE IS IDENTITY THEFT. I HAVE NO KNOWLEDGE OF HOW THE MISINFORMATION STEMMING FROM THE ABOVE CAME ABOUT. I HAVE NOT AUTHORIZED ANYONE TO MISUSE OF MY PERSONAL OR FINANCIAL INFORMATION. PLEASE PHYSICALLY VERIFY ALL ACCOUNTS, DATES, NOTATIONS, BALANCES, CALCULATIONS, ACCOUNTING RECORD, WHETHER RECORDED OR NOT TO INCLUDE XXXX XXXX XXXX STATEMENT, 5 PART PERSONAL IDENTIFIERS AND ALPHA NUMERIC AND ALPHA NUMERIC SOURCE CODES AND DELETE/BLOCK PERMANENTLY THE REPORTING OF ANY.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27893
Submitted Via: Web
Date Sent: 2023-12-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-07
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I am writing to address a serious issue that has arisen subsequent to the formal transfer of ownership of XXXX XXXXXXXX XXXX and XXXX XXXX XXXX XXXX to XXXX XXXX XXXX in XX/XX/2023. As per our agreement, XXXX XXXX assumed exclusive ownership and full accountability for all associated business responsibilities, including debts and financial matters. Regrettably, despite this transfer of ownership, I have encountered substantial complications. XXXX XXXX has continued to incur business-related credit obligations in my name, disregarding the terms of our agreement. Efforts to secure legal indemnification through my legal counsel have been met with complete non-responsiveness from XXXX XXXX. The situation has escalated to the extent that I am now receiving bank statements and demands for payment related to accounts and credit cards that are no longer under my ownership or responsibility. Moreover, XXXX XXXX has utilized my name for personal expenses, unrelated to the business, including meals and travel charges. To exacerbate matters, he has closed the account without settling the outstanding debt, leaving creditors pursuing me, as I was the primary account holder before the business transfer. Despite continuous attempts to communicate since XX/XX/2023, XXXX XXXX has failed to respond to any outreach from myself or my legal representative. This lack of cooperation and communication impedes my ability to rectify these financial discrepancies and fulfill the agreed-upon terms of separation from all business affairs associated with XXXX XXXX and XXXX XXXX XXXX. I am urgently seeking resolution and legal separation from XXXX XXXX, as mutually agreed upon in our transfer agreement dated XX/XX/2023. My primary objective is to disentangle myself from any ongoing business affairs and associated debts. I implore your immediate attention and assistance in facilitating a swift and equitable resolution to this distressing situation. Please consider this matter with the utmost urgency and provide guidance on the appropriate course of action to achieve the desired legal separation and resolution of outstanding financial liabilities.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 22204
Submitted Via: Web
Date Sent: 2023-12-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-07
Issue: Trouble during payment process
Subissue: Fees charged
Consumer Complaint: I have 2 residential loans with Truist for the same exact amount, same interest rate, and granted at the same moment in time. They each are secured by each side of a duplex at XXXX and XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NC XXXX. For 18 years the payment amounts were exactly the same. ******But with the latest interest rate change the payment amounts are different by XXXX cent. When I called to find out why, the Truist mortgage person said that loan ending XXXX was slightly higher because it had had an insurance policy forced slammed against it for a short time before it was removed. I corrected that issue with a prior CFPB complaint XXXX, but apparently there is a computer error in determining the monthly payment of the loan ending XXXX. ****This needs to be corrected so that both loans are exactly the same, and the payment is exactly the same. If I didn't have exact loans, I would not have known that Truist was overcharging me. Truist might be doing the same thing to thousands of its other borrowers. Here are the loan numbers, the balance as of XXXX and the monthly payment by auto draft : loan XXXX ; balance due {$320000.00} ; monthly payment {$3300.00}. The other loan XXXX ; balance due {$320000.00} ; monthly payment {$3300.00}. ****I realize that XXXX XXXX seems like a trifle but I'm concerned that a computer determining payments for identical loans reaches 2 separate amounts.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27526
Submitted Via: Web
Date Sent: 2023-12-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-07
Issue: Trouble during payment process
Subissue: Fees charged
Consumer Complaint: Our mortgage are consistently late. This month we received our statement on XX/XX/XXXX and we put the check in the mail day. We also called truist and informed them of it. We have called them multiple times about this issue. When we got XX/XX/XXXX statement we saw that they had processed the payment on XX/XX/XXXX making our payment one day late payments are actually die on the XX/XX/XXXX and late by the XX/XX/XXXX. So now they are charging us {$50.00} late fee even though it is their fault and they were informed of the situation they said that they were unable to reverse the late fee and they had to turn it over to a supervisor and they would call back. We have called and called. They keep saying that they will call us back but we have yet to receive a call.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30101
Submitted Via: Web
Date Sent: 2023-12-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-08
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I called in to the customer service line to as I was not able to send an ACH or wire transfer from my account. After holding for an extensive time the representative and supervisor insisted that I visit a branch. I refuse to visit a branch as I should access online to send a transfer from my account. However after several minutes of going back and forth the supervisors keeps insisting that I use XXXX. This is unacceptable as I should have access to all features online and should not be required to go into any branch to complete my transactions.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 301XX
Submitted Via: Web
Date Sent: 2023-12-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-07
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On or around XX/XX/2023 I opened a business checking account for XXXX XXXX XXXX with Truist Bank at a branch in XXXX XXXX MD on XXXX XXXX. I then proceeded to deposit funds into the account for normal business operations. On or around XX/XX/2023 I found that I no longer had access to said account for deposits or withdrawals. I have visited various branches and made numerous phone calls seeking and explanation on the closure and remitting of existing funds. There is a balance in account confirmed by statements sent to us of {$8400.00} that we would like sent back to us.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21236
Submitted Via: Web
Date Sent: 2023-12-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A