Date Received: 2023-12-18
Issue: Problem when making payments
Subissue:
Consumer Complaint: The Company 's website incorrectly reports information regarding the amount they are taking from my bank account. Their excuse is that they sent me an email with the correct payment amount, but that still doesn't explain why their website is reporting false information. The Company sends the same exact email every month for years letting you know that your payment is being auto debited from your bank account and then expects you to notice that the final email notes a completely different amount for the balloon payment. However, anybody that relies on their website for this info will be given false information. As a result of their broken website, I incurred a {$35.00} insufficient funds charge from my Bank because I did not transfer the funds to my checking account in time. I knew the balloon payment was coming and would have transferred the funds, but I checked their website prior and it incorrectly stated that only my normal payment amount would be coming out on the specified date. Their website is broken. I fully understand the terms of the balloon payment and knew it was coming, but the website did not give me a chance to prepare. As shown in the screenshot attached, I was presented with incorrect information stating that the 'Payment Amount ' was {$230.00}. Based on this information, I assumed I would be making the XXXX Payment as a separate debit from my bank account, rather than the monthly AutoPay on XX/XX/. The Autopay authorization on their website also makes it very unclear that the balloon payment will be taken as an AutoPay.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 027XX
Submitted Via: Web
Date Sent: 2023-12-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-18
Issue: Fraud or scam
Subissue:
Consumer Complaint: XXXX XXXX : Commencing on or about XX/XX/2023, I fell victim to a multilayered scam operation orchestrated by XXXX ( the XXXX ), with the design, development, manufacture, promoting, marketing, distribution, labeling, and/or sale of illegal and outright fraudulent investment services, '' all of which aim at contributing to the goal of robbing and defrauding clients, through a predetermined cycle of client losses to gains. Money was transferred from my account via wire transfers, and through XXXX named XXXX and XXXX in the total amount of XXXX USD utilizing Truists services. When determining whats reasonable and fair, we should focus on the issue of liability ; common queries include, but are not limited to, the following ( i ) whether Truist Bank did not take notice of any rule, law, or regulation, and/or possibly missed any material elements of the relevant bylaws or codes of conduct, that may have prevented them from protecting my financial safety ; ( ii ) whether by virtue of Truist Banks custodianship over my funds or by its control over them, they owed a fiduciary duty to the me and if so, whether that duty was breached ; ( iii ) whether Truist Bank promoted the transaction ( s ) in question despite being aware of the nature of the transaction ( s ) in question ( iv ) whether Truist Bank was in compliance with its own policies and procedures ; ( v ) whether Truist Bank owed duties to myself, what the scope of those dutie
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 293XX
Submitted Via: Web
Date Sent: 2023-12-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-17
Issue: Trouble during payment process
Subissue: Fees charged
Consumer Complaint: Truist Bank is raising the monthly payment from XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I talked to a representative over the phone ( around XX/XX/XXXX ) and this person told me that they were raising the payment because I owed money to them. I asked for an explanation and this person said I owed more than {$6000.00} to the bank, I wanted for more details and She couldn't explained. I asked to talk to a manager and she said most of the people was on holidays and she was going to take a note and ask one of them to contact met. Nobody has done it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92841
Submitted Via: Web
Date Sent: 2023-12-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-18
Issue: Fraud or scam
Subissue:
Consumer Complaint: The total amount of money lost was about {$6200.00}. I explained to my bank that the money transferred into my XXXX XXXX had been stolen but they said there was not enough evidence to prove that the money was stolen. Under the assumption that I was in a partnership with someone I met online, he told me he wanted me to learn crypto and he would repay me if any of my money was lost. This began in XXXX XXXX XXXX and was over by XXXX XXXX XXXX. The person who scammed me created arguments until he fully backed out of the conversation, making it impossible for me to transfer my money back into my account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21213
Submitted Via: Web
Date Sent: 2023-12-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-17
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I am an XXXX citizen. I have purchased some properties in XXXX for investment. For rental proceeds and payments for managing the property I had opened an account with SunTrust bank. Recently this bank has been taken over by trust. For some reason I can't make XXXX payments and some rental deposits by property managing agents are denied. I contacted trust and they said they will Fix it. Nothing has been done so far.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-12-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-16
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: The representative from XXXX is calling it fraud instead of incompetent investigation for merchant identification deposit. It violates code 1005.11 and investigation the integrity of investigation sequence. The bank is in violation of 1005.11 Procedures for resolving errors. The bank rather retaliate against the consumer and punish his/her creditors Please help bring my account back to escalated normal provisional status accessing all features. It is because according to Truist representative an alias called and said the account was compromised. I as the consumer of the account did not report that. As a result, creditors benefits are disconnected, atm, child support deposits, social app lender loans, employment deposits, my SS #, my phone number and email can not be transactioned or connected. The identity of the account has been changed voluntarily to create false identities to insecure consumer access. I cant activate access or use the checking account bank card, online, phone, atm, or by app. I have to buy food, pay for power to prevent disconnect, pay for modes of transports, pay daycare to continue employment, XXXXXXXX XXXX hygiene, and family trip to a museum. All my identities were voluntarily changed that jeopardized and my family well being and welfare We have been limited and put at a disadvantage abroad low income and lack of. I and my family are already poverished prior. They placed a temporary hold and update. The max deposit per day is {$15000.00}. So, the account didnt alert nor I. Somebody is stalking the account and needs to be restrain. The problem is a return only. Their policies and standards does not match the law or federal codes. The Truist expressed said it was a check. But, it is a deposit. They are conjoining deposits combining them to make it fraudulent. This bank only secure deposits but not consumer accounts allowing fraud to occur. This bank has been trying to get me to close this account instead of secure it. They are voluntarily stalking my account and making threats. I have up to {$15000.00} a day for deposits. This account has history with different creditors and also foster care and social apps and family well being. Please view attachments. Please view attachments. I also have historical transactions link to the account and reasoning for app benefits.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30117
Submitted Via: Web
Date Sent: 2023-12-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-16
Issue: Trouble during payment process
Subissue: Payment process
Consumer Complaint: I have paid two and three payments per month on my mortgage note Loan Number : XXXX with Truist bank and they are prepaying/taking interest on those extra payments rather than applying it to principal correctly. My principal balance is not going down even by the normal amount of one payment from statement to statement. I am requesting a full-audit of my mortgage loan by a 3rd party. This is the worst banking experience I've ever had to deal with and the last time I called Truist, I told them again over an hour and a half conversation, the principal balance isn't going down per my payment history from statement to statement and they are taking double and triple interest payments. I didn't have any payment due until XX/XX/XXXX. I made a payment earlier this week, all toward principal. I received an email today saying my XX/XX/XXXXXXXX payment is past due and my principal balance went up again, not down, despite just paying over {$1600.00} principal payment. I want my entire mortage payment history audited and I don't want it done by their incompetent customer service workers on the phone who continuously create an even bigger mistake than the first one I reported. In looking at my online statements, it's obvious, they're taking my money and not reducing the principal balance accordingly. On one of my statements, it showed my interst portion of the payment was under {$200.00} and now they're all over $ XXXXmonth - this is indicative of my principal balance going up not down - this bank has never gotten it right. I need my entire mortgage audited for proper application of my payments to principal and ensure my principal balance is accurate because I can tell it's not even close. The latest response to my complaint from the bank is to issue me a late payment without notification today, when the last time I looked at it earlier this week - no payment was due until XXXX, XXXX -- yet the principal balance didn't go down!!! Please help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NE
Zip: 685XX
Submitted Via: Web
Date Sent: 2023-12-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-16
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I opened a business and personal account with this financial institution. My business was from in NJ, which I provided every documentation to open both accounts. I scheduled a bill pay from another financial institution to fund the Truist business account which took a week to verify the funds. On XX/XX/23, I was told both accounts was closed due to suspension. I shared all documents needed to verify where the funds was coming which was my other business account, dates, statement etc. still they choose to not verify anything. this is an overt evidence of disparate treatment ; comparative evidence of disparate treatment ; Evidence of disparate impact. please contact me for any additional information. XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11230
Submitted Via: Web
Date Sent: 2023-12-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-15
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue: Trying to communicate with the company to fix an issue with the application process
Consumer Complaint: I have had XXXX XXXX XXXX XXXX with XXXX XXXX XXXX for many years. In late XXXX, I was made aware that XXXX of the lines of credit in the amount of XXXX XXXXXXXX was maturing and that I needed to either renew it or close the account. The other line of $ XXXX was still in effect. I went to the local branch and spoke to the XXXX XXXX XXXXXXXX and was led to believe that a renewal was a simple administrative process and they would proceed on my behalf to merge both lines into a new line of XXXX XXXX. There was never any disclosure to me in terms of what the process would entail. This kicked off a process that seemed to evolve each week. On XX/XX/XXXX I received a form letter from the bank basically denying my request on the grounds that I was not credit worthy. This was quite a surprise to me as I had basically not been requested to provide any income verification or statement of assets including the value of my home. I responded to the XXXX XXXX XXXXXXXX on XX/XX/XXXX asking for the letter to be withdrawn on the basis of the flawed assumptions. At this point, I did not withdraw the application, but reduced the amount to $ XXXX to speed the process. After numerous other interactions with the bank, I went to the branch and asked to speak to the XXXX XXXX or a member of management. I was told that it was not their policy for customers to speak to Loan Officers. On XX/XX/XXXX I sent a letter to the XXXX of XXXX asking to speak with someone in management that would help resolve the confusion and with the authority to clear the issues in my creditworthiness. On XX/XX/XXXX I received a form letter saying that XXXX had investigated and found no fault on their part and were closing their investigation. I will note here that I was never contacted as part of their investigation. It was at this point I withdrew my application for the XXXX and began the process of closing all of my accounts with XXXX. I am filing this complaint now as it has taken me until now to get all of my accounts closed. I was concerned about possible blow back if I filed this complaint before then. As a result of this experience, my credit rating has been damaged. Customer service and sensitivity is sadly lacking and worse their actions create negative repercussions on their customers credit scores. This seems to be a clear XXXX of disclosure and truth in lending laws.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29205
Submitted Via: Web
Date Sent: 2023-12-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-14
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue: Changes in loan terms during the application process
Consumer Complaint: Contacted Truist bank in XXXX to inquire about a HELOC. The representative confirmed our home loan status that is and always has been in good standing. The XXXX ( XXXX XXXX ) also indicated that we had more than enough equity in addition to the fact that we ( my husband and I ) have very good credit ( we each are over XXXX credit scores ). We have provided Truist with all the required income and tax documentation into the lender protal. Last week, the repXXXX, XXXX contacted me to advise that the underwriter wanted us to close a high balance credit card once paid off with the HELOC to adjust for our debt to income ratio but we would still be approved. We challenged that as closing a long standing high limit credit line would damage our credit. The rep. acknowledged that it did not make sense, offered to call her manager and upon dig so, we are now denied the entire HELOC. We were told that we could only have the funds to pay off the high limit card, one time and still close both the card and the HELOC when we had been previously noted for an OPEN line of {$150000.00}. I pointed out that this was discriminatory and the rep. said it " was underwriting and you both are independent contractors ''. Further stating that we could just sell our property.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 284XX
Submitted Via: Web
Date Sent: 2023-12-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A