Date Received: 2023-12-05
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2023 my Accounts was Hacked from a XXXX Data breach, And some one cleaned out my Business Account and sent an illegal Wire for {$52000.00} was sent from my Business Account at Truist Bank Has put the blame on XXXX XXXX XXXXXXXX and A recall was sent within 1 hr. and a claimed filed with Truist Bank. XXXX XXXX XXXXXXXX has had 5 months to investigate this wire as it was recalled on XX/XX/2023 within a fast time to stop funds moving. I'm at a lost of getting any help and a respond from anyone. I have filed an FBI report as well, I have also filed several suits against XXXX XXXX for Negligence. I am forced to File Bankruptcy Business ' and Personal XXXX XXXX this month. Its a shame to have to use any Bank anymore because there is no help, protect and or support to get answers.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30024
Submitted Via: Web
Date Sent: 2023-12-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-05
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: XX/XX/XXXX I went to Truist Branch ( XXXX XXXX XXXX XXXX ) and met with XXXX XXXX to transfer {$50000.00} from my savings account into a money market account. That day I was not happy with all the very bad customer service I had received from Truist since they had taken over BB & T. I let XXXX XXXX know of the many poor customer service incidents. When I asked what rate Truist would offer me, XXXX said " he wasn't sure and it it all depended ''. So, I asked depended on what? I told XXXX XXXX, that I had been a customer there for more than 20 years, had a credit score of XXXX, and was going to put {$50000.00} into the money market account. So, what would my rate be? It took XXXX XXXX over XXXX minutes of working on his computer and walking in and out of his office to finally state " I can offer you 4.5 % ''. To this I told him that 4.5 % was a horrible rate! I further stated that I could go to any number of banks and get 5 %, 5.15 %, 5.30 % or more. I even showed XXXX XXXX the letter I had from XXXX XXXX XXXX guarantying 5.30 % until XX/XX/XXXX. Well, even though the rate Truist was offering was awful, I told XXXX XXXX to go ahead and transfer the money and open the money market account. I additionally, advised XXXX XXXX that I would be ultimately closing all of my accounts at Truist because of all of the previous bad service ( which I will not go into ). XXXX XXXX did show me a paper that stated 4.5 % was my rate. However, he never gave me that piece of paper. The XXXX forms I received when I left his office were XXXX. Truist One Time Transfer XXXX XXXX. Truist Checks XXXX, XXXX, XXXX XXXX. XXXX XXXX XXXX XXXX. Switch Your Draft/Payment Close Your Old Account Forms. I was never given a RATE DISCLOSURE FORM!! This is ILLEGAL!!! When checking my money market account I saw that the rate was only 3.9 %???? WHAT they XXXX!!! This is FRAUD!!!!! On XXXX I went back to the XXXX XXXXXXXX and spoke with XXXX XXXX. I advised him of everything that had taken place and of just how angry I was with Truist and the FRAUD They were committing. XXXX XXXX emailed the Branch Manager who was meeting with other customers. In response the Branch Manager offered to increase my rate to 4 %. I responded with " XXXX NO!!! '' " This isn't Let 's Make A Deal '' Truist doesn't get to lie to customers and defraud them of money they owe them, and then try to negotiate a lower percentage than the already awful rate I was given on XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-12-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-05
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I have file several complaints with XXXX and Truist Bank concerning a credit card account I am no longer apart of. It is still showing on my credit report for XXXX. XXXX and XXXX has already cleared this dispute with my credit report. I have filed XXXX disputes with XXXX with the same results.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30228
Submitted Via: Web
Date Sent: 2023-12-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-06
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: I have had a business account at Truist Bank for XXXX years. In XX/XX/2023, I was charged {$180.00} ( XXXX at {$36.00} each ) including {$36.00} for {$5.00} and {$13.00} purchases. The online baking is very confusing. One example it showed {$450.00} posted balance and then {$390.00} deducted for mortgage. The very next line showed a {$36.00} overdraft fee. The automated phone and online are not in sync or updated together. In XX/XX/2023 I went to XXXX XXXX and my purchase was {$11.00}. My account only provided {$2.00} to cover the bill. I called the and automated message stated I had a zero balance. I was fine with that because at least I didn't get charged for {$36.00}. I thought they stopped the overdraft coverage. Fast forward to XXXX and they started it again. I did call Truist and the person stated there was nothing they could do. The inconsistency is ridiculous, and I would appreciate if someone will help me with this matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 278XX
Submitted Via: Web
Date Sent: 2023-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-05
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: To Whom It May Concern, I recently reviewed my credit profile and noticed quite a few inaccuracies, falsifications, incomplete information, as well as accounts that are Un-Verified and more. According to the Fair Credit Reporting Act, Section 611 ( 5 ) ( A ) of the FCRA you are required to promptly DELETE all of the information that is inaccurate, incomplete, or which can not be verified. It is also my understanding that Under the FCRA 15 U.S.C 1681i, every single one even each any or all of the unproven, non-compliant, incomplete, untrue, incorrect, and or unverified aspects of any alleged derogatory accounts must be promptly negated in its entirety or the alleged accounts are to be completely deleted. The FOLLOWING derogatory accounts allegations are either UNTRUE, UNVERIFIED, INCORRECT, INCOMPLETE, UNTIMELY, NOT MINE, NOT MY RESPONSIBILITY, or otherwise NOT PROVEN COMPLIANT to regulatory federal reporting laws and or standards and MUST be removed immediate The infractions are as follows : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Not only is it illegal for a 3rd party collection agency to even reach out to me to pay an old debt, the information is 100 % false! - inaccurate. I never gave anyone my written consent for anything.i DONT NOT OWE THEM!! NOT ONLY THAT WHY ARE CLOSE ACCOUNTS STILLS HOWING UP? I have no clue who that is. I WASNT EVEN IN SCHOOL ANY OF THOSE YEARS. I DEMAND YOU ALL TO DELETE THAT. I am demanding that both of these accounts be updated to paid as agreed and Never Late By the provisions of the Fair Credit Reporting Act and per the standards of reporting compliance implemented with the CRSA enacted CDIA Metro 2 COMPLIACE regulations, I demand that these above mentioned derogatory items be investigated and permanently removed from my report. My name is wrong!!!!! I also want to know where the fake names originated from. That is a lot of violations. There are XXXX name violations that are inaccurate as well!!!! No
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 761XX
Submitted Via: Web
Date Sent: 2023-12-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-05
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: My husband and I called and spoke with several loan account specialists on XX/XX/21 before speaking with the collections department. We were not aware that our last payment for our auto loan was due before XXXX. This was because we had previously requested a deferment and those two payments were put on the back end. However, after speaking with a " XXXX '' in collections who was very rude, we scheduled a payment for XX/XX/XXXX and were told that this would not affect our credit. We provided the collections representative with all of the payment information to schedule the last payment for XX/XX/XXXX. However, today I received an alert that the account has been reported delinquent. We have been loyal customers and have always paid our loan. We are very disappointed and frustrated that Truist would treat us this way after having paid off our entire loan with them after XX/XX/XXXX. At this point, we will NEVER do business with Truist in the near future because if this is how they treat their customers, I would rather take my business elsewhere and to think that we were thinking about opening a checking/savings account with Truist has also left us thinking otherwise. I hope that this issue can be resolved and that Truist will remove this derogatory inquiry from our credit reports. Also, nowhere in the deferment agreement does it state that the final payment will be a balloon payment. Therefore, we were unaware that we would have to make a final payment of more than {$800.00} in XXXX. Therefore, we only paid the amount that weve always paid on the loan, in which the loan payment was never late. It's not right that Truist reported the last payment as past due to the credit report agencies. We did make the regular payment, we just weren't aware that we had to make a double payment for the last remaining payment on the loan.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30349
Submitted Via: Web
Date Sent: 2023-12-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-05
Issue: Trouble during payment process
Subissue: Escrow, taxes, or insurance
Consumer Complaint: I cancelled my homeowners ' insurance with XXXX effective XX/XX/2023. I opened a new policy to replace that. Truist paid my new homeowners insurance. XXXX billed my escrow account and Truist paid the {$5200.00} premium to XXXX. I had to report XXXX to the XXXX XXXX XXXX XXXX to get them to refund the premium amount which they finally paid on XX/XX/2023. I have spoken to people in escrow department with Truist and asked for instructions to fix the escrow account and return my mortgage payment to {$1400.00} instead of {$2000.00} that they increased it to due to an escrow " shortage. '' They claim they can't fix it. I did nothing wrong by changing my homeowners insurance. Truist made a mistake by paying for homeowners ' insurance twice. Their mistake needs to be corrected.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29501
Submitted Via: Web
Date Sent: 2023-12-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-05
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/23, my joint account with my son had our debit card compromised/hacked. This was reported promptly by phone on XX/XX/23. The unauthorized XXXX charge of {$200.00} on XX/XX/23 had already processed. However, the XXXX XXXX XXXX fraud transactions of {$100.00} and {$200.00} on XX/XX/23 were still pending. On the phone, the Truist CSR stated that he would block the pending transactions. If they did not block them, we should give them a call later. This is obviously unacceptable, but we called again later when Truist failed to block the pending unauthorized transactions, and we subsequently signed affidavits on all of the fraud transactions. This process was cumbersome and Truist delayed at every point of the process and would never communicate. Several calls and e-mails went unreturned. The fraudulent XXXX charge was recovered. But the XXXX XXXX XXXX charges were ruled authorized by Truist. When I reviewed the dispute documentation, I noticed that Truist only investigated the {$200.00} and not the additional {$100.00}. I also noticed that the XXXX XXXX logs showed XXXX fraud/unauthorized transactions for a total of {$600.00}. Thus, our call or my son deactivating XXXX XXXX shut down the cyber-attack and limited our loss to {$300.00}. These transactions are so obviously fraud that anyone could recognize it by the activity. We do not know XXXX XXXX ( generic name ). My son has limited access to his phone at XXXX. " Regulation E Comment for 1005.2 defines 2 ( m ) Unauthorized Electronic Fund Transfer as ( 3 ) Access device obtained through robbery or fraud. An unauthorized EFT includes a transfer initiated by a person who obtained the access device from the consumer through fraud or robbery. '' This is clear non-compliance of Reg E by Truist. We were clear in our report that the charges while pending were not authorized. We were clear that the debit card had been hacked. Truist has call logs and recordings to prove that we reported the fraud while the transactions were pending and that Truist did not stop the pending unauthorized transactions. Further, Truist should have internal fraud activity logs that detect suspicious activity. The XXXX XXXX logs that Truist provided are infuriating as it shows that Truist only investigated the {$200.00} disputed transaction, not the additional {$100.00} disputed. It also shows XXXX other unsuccessful fraud attempts totaling {$300.00} that never hit our account because we caught the initial {$300.00} so quickly.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-12-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-05
Issue: Trouble during payment process
Subissue: Escrow, taxes, or insurance
Consumer Complaint: We received notification of an escrow analysis that was completed several months ( XX/XX/2023 ) before the property tax bill was even available. Truist then updated our mortgage payment to {$600.00} a month more on a faulty analysis. We have called 3 times to get this resolved. The rep at truist even admitted their mistake and the increase based on the CORRECT tax bill should only be {$67.00} a month. This is the second major escrow issue we have had with this company in the last 4 months. We now have an overage of almost {$1200.00} in our escrow account which makes XXXX sense. Increase our payments almost {$600.00} a month on faulty information is reckless.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78745
Submitted Via: Web
Date Sent: 2023-12-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-04
Issue: Fraud or scam
Subissue:
Consumer Complaint: I opened a new business account, funded it with a $ XXXX cashiers check from XXXX XXXX. the placed a 7 day hold on the funds which was fine, I then wired $ XXXX into the account so I could use it to make payroll. I wired out money for my payroll to pay my contractors and after the 3rd one they froze my account. After calling they refused to tell me anything except they said it was " flagged for fraud ' because of the check I funded the account with. I told then the check was a cashiers check and they said it doesn't matter. They refuse to give me the funds in the account or give me any timeframe which I can get this resolved. This has cost my business a great financial hardship and they should be shut down and fined by YOU. I can not log in, see my funds or use my funds. This is theft
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 325XX
Submitted Via: Web
Date Sent: 2023-12-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A