Date Received: 2022-05-26
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: Synchrony Bank. On XX/XX/2022, I decided to close my account since Synchrony Bank 's website wasn't working properly. I was told it would take 4 business days to close the account and 2 additional business days for the money to be moved into my account at another bank that was previously set up for external transfers. After waiting that period of time NOTHING HAD BEEN DONE. I tried to initiate a transfer at that point because I NEEDED ACCESS TO MY MONEY but it was cancelled by Synchrony. They will not communicate with you by email, you have to call and sit on hold until they get around to answering ( I held for over 45 minutes at one point, and hung up because I couldn't wait any longer ). It is now XX/XX/2022 and they have transferred approx {$500.00} - less than 10 % of my original balance but I am still waiting for them to transfer the remaining {$7000.00} OF MY MONEY. UNACCEPTABLE.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OR
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-05-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-26
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: My name is XXXX XXXX and I am sending this request myself to address the inaccuracies on my Credit Reports. I have been patiently waiting on their response to the written requests I sent. However, any modes of response or coordination were not taken on their end. They have not complied with the Fair Credit Reporting Act, 15 USC Sections 1681i within the time allowed by law and continued reporting as unverified information which now, given all my attempts to address it directly with the creditor, as wilful negligence and non-compliance with federal statutes.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94606
Submitted Via: Web
Date Sent: 2022-05-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-26
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: Earlier this year, I opened a Walgreens Mastercard. I was told that I would get all sorts of money back on my purchases. I made a single purchase in the amount of {$54.00} and some odd cents. I never received a plastic Mastercard in the mail. I didn't see a contract when I applied. A clerk at the XXXX made the application for me. Unbeknownst to me, the card was issued by Synchrony Bank. I wouldn't have gotten the card if I had known that. At some point, I got a bill for the Mastercard for the {$54.00} and some odd cents. In the interval between getting the bill and paying it, my mother died. I had to make funeral arrangements and also care for my elderly father, who was married to my mother for 67 years. When I returned, my husband gave me the bill and I did a telephone payment to Synchrony Bank for {$55.00} even. I figured I would get a bill from Synchrony for whatever finance charges are appropriate on {$54.00}. I never did get another bill from Synchrony. Today my husband got a telephone call from Synchrony Bank stating that I owed them {$110.00} and I was in default or something. I knew I had only used the card once and that couldn't possibly be right. I called the Synchrony Bank number I found on the internet and a customer representative told me that Synchrony had been charging me late fees every month. ( Bear in mind that there was no principal left on the card! ) I told her I wanted the account closed immediately. She kept badgering me to keep the account open and said that, before she would close the account, she had to read me a statement. I told her no, I wasn't going to listen to any statement and that she needed to close the account IMMEDIATELY. I hung up. I seriously doubt Synchrony closed the account. I'm sure it is Synchrony 's intention to continue to rack up fees every month.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60630
Submitted Via: Web
Date Sent: 2022-05-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-26
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: On XXXX XX/XX/2021 and in XXXX of 2021, I contacted Synchrony bank via written communication abut a debt being reported on my credit report. I asked Synchrony bank for debt verification and received no response several times. Also disputed via XXXX, XXXX, and XXXX and was told debt was valid with no explanation of how it was validated, and I specifically asked for this to be explained. I don't trust any of these methods of validation when I have documented proof of the same thing happening with 2 separate companies and I was told the debt was valid by the reporting agencies and the supposed debt collector couldn't & removed it. This is defamation of character and having a negative impact on my credit and my financial reputation. I sent multiple letters to Synchrony bank and received no resolution. Filed a complaint with the XXXX XXXX XXXX, this is currently in process.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 02140
Submitted Via: Web
Date Sent: 2022-05-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-26
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I found out thru XXXX Credit Reporting that Companies had checked my credit without my permission. I am a victim of identity theft. It is reported on all 3 credit bureaus. They must call me before they check my credit to get my permission before they check my credit. I have a block on all three credit reports but someone is still checking my credit to obtain credit on me. XXXX and XXXX also have the same that someone is trying to get credit on me which is bringing down my credit score and interfering with my credit. There is a written statement on my credit reports to contact me before they check my credit, I would have told them I did not apply for any credit from them at any given time. Credit that I have, I gave permission for these companies to check my credit.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 35126
Submitted Via: Web
Date Sent: 2022-05-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-26
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: I applied for a XXXX XXXX credit card account issued through Synchrony Bank in on or around mid 2020 ( XXXX or XXXX, as soon as it became available and rolled out as it is a new credit card from XXXX entering the market ). On XXXX an auto payment was sent to debit my bank account for a payment of {$2300.00}. This payment did not have sufficient funds and returned. The bank waived the fee, I chatted with XXXX ( from what I can recall, I was not sent a transcript for this conversation but I remember chatting with them ), All was well, just the pay days did not align and it was around holiday season. Fast forward to XXXX : I made an online one time payment of {$2000.00}, where I considered paying only {$1600.00} but needed to pay more. I decided to pay more, but did not transfer the remaining funds over to our new account that we were using exclusively for bills to alter and separate our bills from spending. This very real human error has resulted in XXXX by Synchrony to close the account without notice. This is a violation of UDAAP as this was deceptive. This policy strictly based on a business decision states that after two return payments within a designated time frame the account will be closed. This account reported as closed due to settled or inactive, which is neither the case. This policy is not disclosed on my monthly statement OR the statement disclosures, nor was it advised at the time of the chat. Had this been advised I would have practiced EXCESSIVE caution and as a result my credit is severely impacted and an account that is heavily used and paid in full typically is now closed. Synchrony failed to advise and fully disclose this policy. If this policy is listed to the terms of the card, there is no way for me to reference or find it directly linked to my online account portal. The card was applied for online and received in the mail. I do recall reading the full terms and being aware of the fees for the returned items. Full payment was made to rectify both instances of returned payments, and I have almost a decade long history with Synchrony and have never heard of such a policy. I would Synchrony to make this policy better known to its card holders as this closure has significantly impacted an impending mortgage loan process and I am very concerned and worried for my credit lending future due to the actions of Synchrony.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32526
Submitted Via: Web
Date Sent: 2022-05-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-26
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I have filed several disputes with the Care Credit and they refuse to honor my dispute for a charge nor investigate it further due to the dentist claiming he provided the services although I'm saying he did not render services. I am currently in the process of an open investigation with XXXX against the dentist and have asked them to hold off payment until it is resolved, which they have refused to do as well as review submitted documentation again.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80909
Submitted Via: Web
Date Sent: 2022-05-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-25
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: For a simple teeth cleaning that i bought on XXXX for XXXX dollars, this XXXX XXXX XXXX XXXX XXXX company is charging me XXXX dollars and im not willing to pay. Then i have a XXXX dollar collection on my credit from XXXX XXXX XXXX XXXX XXXX XXXX that i just realize a couple days ago. At that time i did have culinary insurance but i still got charged.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89119
Submitted Via: Web
Date Sent: 2022-06-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-25
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I have some credit inquiries that I do not recognize. They were informed only on XXXX XXXX XXXX XXXX - XX/XX/XXXX XXXX XXXX - XX/XX/XXXX Synchrony financial - XX/XX/XXXX XXXX XXXX - XX/XX/XXXXXXXX Synchrony financial - XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33028
Submitted Via: Web
Date Sent: 2022-05-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-25
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I have a XXXX XXXX Synchrony credit card with a promotion that I would pay a fixed amount {$160.00} per month. ( Similar to a term loan ) Last Fall ( XXXX ) My payment was late and I was assessed a late fee of {$40.00}. I paid {$200.00} which was comprised of the {$160.00} plus a {$40.00} late fee. Synchrony bank applied the entire {$200.00} towards the principal balance and continued to charge me interest on the {$40.00} late fee. I asked them to correct the application of my payment and was denied. I ended up paying interest for 5 months on a late fee that Synchrony did not properly apply my original payment to. After hours of arguing, Customer service in an effort to resolve this issue, reversed the {$40.00} late fee in XX/XX/XXXX, but never reversed the interest. I was told by Sychrony that I was not allowed to deduct the {$40.00} credit from my XX/XX/XXXX payment due. On XX/XX/XXXX, I faulted on my monthly obligation of {$160.00} due to Covid. As stated, Synchrony would allow me to apply the {$40.00} credit to my {$160.00} XXXX payment. In fact, they increased my payment on XX/XX/XXXX to {$200.00} to pay for a late fee assessed on XX/XX/XXXX that Customer service agreed to also reverse. Here is the problem : First They would not allow me to reduce my XXXX payment for the {$40.00} cr adjustment given in XXXX. Second On XX/XX/XXXX, Sychrony increased my XXXX promotional payment from {$160.00} to {$200.00} due to the late fee, but would not reduce the XXXX payment back to {$160.00} when they reversed late fee. That is two {$40.00} late fees totaling {$80.00} that they made me pay even though they reverse it. Rather than reducing the minimum payment from the {$200.00} back to the original obligation of {$160.00}, They apply it to my principal balance. My contract states that I am to pay {$160.00}. plus late fees. If the late fees are reversed, I should not have to pay them. They are using the {$80.00} to shorten the length of the loan by reducing the principal balance with money that I consider as being overpaid. They are using my {$80.00} interest free! My interest was calculated at the beginning of the loan therefore my principal balance includes imputed interest. This imputed interested is not being adjusted when they apply my {$80.00} overpayment that I was forced to pay to that balance. When those late fees were removed, I should have either been refunded ( money back in my bank account ) or my next payment reduced. The SEC really needs to really take a look at Sychrony Bank is treating imputed interest in these cases. Interest on my {$80.00} for the next couple of years might not seem like much, but when you consider all the people they are doing this to month after month, the imputed interest they are not adjusting for or refunding to consumers is alot of money.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: DE
Zip: 198XX
Submitted Via: Web
Date Sent: 2022-06-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A