Date Received: 2020-07-11
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I purchased my home, as a married woman in 1975 for {$36000.00}. Due to divorce, my home went into foreclosure. I sought help, as a single woman with XXXX very young children. As of today, I now owe {$100000.00} plus a balloon payment of {$70000.00} on this house. Various and numerous, loan selling schemes caused my home to go back into foreclosure about 10 years ago. This included XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX and now SPS. I am now nearly XXXX, XXXX and on social security XXXX. I'm in an adjustable mortgage modification. Lost and confused. Who can help me XXXX the players in this disaster? I know XXXX was fined, XXXX fined, XXXX XXXX and XXXX XXXX had license revoked, SPS has been deceptive in information related to modification.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: OH
Zip: 442XX
Submitted Via: Web
Date Sent: 2020-09-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-09
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My mortgage company dont want to deferred my mortgage payments according to the recent law XXXX XXXX XXXX XXXX XXXX XXXX and they only did it on XXXX, XXXX and XXXX but I lost my job and now they dont want to respect the law and would like me to pay or get of any assistance
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NY
Zip: 11364
Submitted Via: Web
Date Sent: 2020-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-09
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I made a simple call to pay my mortage with my debit card ( from XXXX XXXX ) but they will not process it. Only want your checking acct info. In which i do not have. Just debit card ( / master card. but debit ). Moreover took several calls and long hold time to speak to a rep.. New company for me. They purchased my loan from chase. Not even 4 month 's into it they raised my payments up to XXXX from XXXX during the cov19 crisis. I asked for one month off. No help. Only told go website ( i dont have or want computer ). So paying it hard enuff. Now they want me have do all this extra stuff to make a simple payment wanting extra information on bank information they dont have to have. They just want it. One financial Institutuon should be able to take a debit PAYMENT from another bank or credit union. XXXX XXXX is also mainstream. Debit cards are checking acct cards. So why is it they wont just process payment ez for simple customer. After auditing loan raising the minimum principle payment by XXXX $ a month.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: WA
Zip: 98404
Submitted Via: Web
Date Sent: 2020-07-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-07
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Requested assistance under the Cares Act and asked to extend the assistance and the servicer has denied says we were only allowed 90 day that is it.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 21703
Submitted Via: Web
Date Sent: 2020-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-07
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I usually make my mortgage payments directly out of my checking account, but because I am not working as I normally do I have sent cashiers checks certified mail. SPS Mortgage has lost 4 of my mortgage payments since I have been with them. I am current on my mortgage, but feel like maybe they need late charge money. I made XX/XX/XXXX's payment the end of XXXX and sent it certified return receipt and XXXX XXXX and they lost it.The check was signed for XX/XX/2020. I put a stop payment on the check and received a notice for NSF I sent the second check which was signed for XX/XX/2020 by XXXX XXXX. Again, we have called 4 times and keep looking at the payment site. They can not find the check. They have asked for us to make our payment out of my checking account. They do not care that they lost it and do not even pretend to be sorry. Banks are closed and walking in to put a stop payment on any type of check is not easy. They just want it sent again. I had reached out to their ombudsman department, a supervisor and numerous other people. Please help me I know that many people must be affected by their servicing. My background is Escrow so I am absolutely shocked at their service.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 939XX
Submitted Via: Web
Date Sent: 2020-07-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-02
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: To whom it may concern, I would like for your company to look in to this matter for me. I have been trying to solve this issue for a few years and just I got some information to reach out to you all. Back in XXXX the house we had was financed through XXXX, and the land was attached to the house as well. During the flood of XXXX the house was totally demolished, nothing was left of the home, nor was the home salvageable. FEMA and SBA ( SMALL BUSINESS ASSOCIATION ), financed the new home we are in now after being homeless for 2 to 3 months. The matter is XXXX would never give SBA the pay off information, even though it was a check cut for the account to be paid off. we wrote letters, called, we went through measures to get them what was needed. We have not, or ever been behind in any way with XXXX. after 45 days of trying to communicate with them ( XXXX ), SMALL BUSINESS ASSOCIATION, close the loan so that we would not remain homeless. they sent the loan to SPS ( SELECT PORTFOLIO SERVICING ), whom I have tried to communicate with for years now, and to no prevail with them as well, the sent me a letter for a Right to Cure. I have reached out to several companies, lawyers, and friends never be able to solve this problem with them either because as I said to them XXXX dropped the ball and passed the mess to them in the amount of XXXX of rears payment but totaling XXXX XXXX, 0.25 acres do not cost that much and I hope that you all can help. The right to cure date is XX/XX/XXXX thanks
Company Response: Company believes it acted appropriately as authorized by contract or law
State: SC
Zip: 29072
Submitted Via: Web
Date Sent: 2020-07-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-02
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: As soon as we were affected by COVID-19, I called my mortgage company SPS on XX/XX/2020 ; I went into detail about our impact were all to be furlough due to the closures that COVID-19 caused and that I will not be able to make my XX/XX/2020 payment. I asked if SPS can assist in helping me with a deferred payment option until we went back to work will be sometime in XX/XX/2020. I spoke to the SPS representative, and she took down all my information. Weeks letter I received a letter from SPS stating that I was placed in a forbearance plan, and by XX/XX/2020, I needed to make a balloon payment of XXXX. I called again XX/XX/XXXX and explained I would not be able to come up with the balloon payment and asked how are they assistance with the COVID-19 situation? They asked me to submit my last paystubs to their online system, which I did. I applied for financial aid due to COVID-19. I was told to call again in a few weeks to know the status of my application. I receive another mail stating that my load is now in forbearance program and that I needed to make the arrangements to pay the balloon payment. Again I call SPS XX/XX/XXXX asked them about the letter they send me. SPS said that I needed to wait until the three months to see what plan I qualified to call at the end of XXXX. They said I could not qualified for the Financial Assistance program because my account was past due. Called XX/XX/XXXX, was told to go to the website and fill out more questions. I did not find the questions, called SPS XX/XX/2020, the agent went over the questions with me, and told again the only program available is a Foreberance plan with a balloon payment of XXXX. During my conversation with SPS representative, I stated I could make my monthly payment of {$1200.00}, but I can not come up with the balloon payment. SPS stated that's the only option I have.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 33021
Submitted Via: Web
Date Sent: 2020-07-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-02
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My mortage was purchased by a XXXX XXXX finance company. They hired Select Portfolio Servicing to service the loan. I received excessive requests from SPS for information that they should already have from XXXX XXXX, whom they purchased the mortgage from. The problem originated with proof of flood insurance coverage. I have had a rider on my homeowners policy for 15 years providing coverage for flood damage. They could not understand that there was not a seperate policy. I made two phone calls to their automated system, fighting through it to speak with someone, and put them in contact via three way calling with my insurance company. Still I received a letter threatening to impose a third party flood insurance policy at my cost. Again I spent an hour on the phone, and was assured that the problem had been resolved, ignore the letter, you will get a letter indicating so, etc. etc. Then I get a letter claiming a lapse in coverage and a cost to me of {$21.00}. Again I make a call to their automated phone system, fight through it to get a human being, and by now I am furious, and am currently on hold for 24 minutes and counting.... Select Portfolio Servicing is not only incompetent, but they have pathetic customer service.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MI
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-07-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-01
Issue: Trouble during payment process
Subissue:
Consumer Complaint: In XX/XX/XXXX, XXXX migrated my mortgage to SPS ( Select Portfolio Servicing XXXX ). I sent SPS the XX/XX/XXXXmortgage payment from my bank account bill pay on XX/XX/XXXX. On XXXX I discovered SPS automatically withdrew the same amount, {$4900.00}, on XX/XX/XXXX. I called SPS on XXXX to ask to cancel any auto withdrawals and to credit back the {$4900.00}. 18 calls later ( XXXX, XXXX, XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XXXX ) and more than 60 days later I still hear the same thing from a supervisor that " it is in process ''. I've also called their Ombudsman line XXXX but have the impression after speaking with XXXX that they take a passive stance and will notify me - same thing I hear when talking to a rep or supervisor.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 95135
Submitted Via: Web
Date Sent: 2020-07-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-01
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My previous complaint # XXXX which is closed was submitted on XX/XX/. From SPS you received a response where they stated " We have reviewed the call log and no consent was given to record the conversation. Because of this, we are unable to verify your claims. " However to the Attorney General of the State of California SPS wrote the following " Regarding your concern with the information provided by SPS associate on the phone onXX/XX/XXXX, we have reviewed the phone call and determined that our associate provided accurate information regarding the workout options available at the time. The question is why are they not telling the truth? Let me be blunt. They lied to you. The enclosed letter from SPS to the A.G. is the opposite what they stated to the CPFB. The problem I have now is SPS is trying to extort {$7400.00} from me when the balance I owe is {$460000.00}. They are threatening with foreclosure and stating that they have the right to not take my money if I don't pay this amount ( {$7400.00} ) by XX/XX/. I have the copy of the cashed checks for XXXX, XXXX, and XXXX that SPS cashed.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 90031
Submitted Via: Web
Date Sent: 2020-07-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A