Date Received: 2020-06-18
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I had a payment due for XXXX. At this time I had already been in the process of refinancing my home to pay this loan off in full. XXXX XXXX was my servicer. I have requested payoff information, but they are taking over a week just to get a payoff delaying my refinancing over and over. Every time I call they will say that they have sent what I need, but it is untrue and provable that it isn't true because the information would show up on the online account if it had been generated.The payment I made for my XXXX payment was suspended because I made it at the end of XXXX. XXXX didn't pull the payment from my account until XXXX. The transfer took place on XXXX to SPS and the balloon payment with XXXX is due at that time. The XXXX payment did not get transferred to sps until XX/XX/15 after the XXXX transfer date. Therefore, they are holding it in pending payments and that is preventing me from closing the refinance I have in place. They are forcing me into default. I just want them to apply the payment they already have that has cleared my account. This way I can move forward with my conventional refinance and pay the loan off in full. At first, I thought the transfer happened so they could give SPS the opportunity to refinance the loan, then I was told by SPS that SPS doesn't even do refinances. So, why would they transfer my loan at it's maturity date and cause these issues? It seems like XXXX bank and sps are in the business of trying to take people 's homes.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 75071
Submitted Via: Web
Date Sent: 2020-06-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-17
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Attn : XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Trustee XXXX XXXX XXXX XXXX XXXX, New York XXXX Ref : Property XXXX XXXX XXXX XXXX XXXX FL XXXX SPS # XXXX XXXX XXXX XXXX # XXXX Foreclosure case # XXXX XXXX XXXX XXXX MIN # XXXX PETITION FOR RELEASE/DISMISSAL OF FORECLOSE As the Pandemic COVID-19 is hitting very hard across America destroying the economic and devastating homeowners, Government President Trump directed the Department of Housing Urban Development ( HUD ) and local government to take steps, orders to stop eviction and foreclosure proceeding to bring relief to those stressed family impacted by the pandemic of COVID-19. This is a precious time to bring this matter of Foreclosure case # XXXX, that is still pending in state court to the end with amicable solution. Since XXXX, our property has being victim of three ( 3 ) WRONGFUL FORECLOSURE. The undersigned are asking you to open a profound review to the above account and order your legal team to stop/dismiss legal proceeding Foreclosure case # XXXX. On XX/XX/XXXX SELECT PORTFOLIO SERVICING INC open a third ( 3rd ) Wrongful Foreclosure case XXXX XXXX XXXX XXXX XXXX on behalf of XXXX XXXX AS TRUSTEE for the XXXX XXXX. There are fatal errors in your claim regarding this account that needs to be seriously addressed to avoid causing more harm to our family, with a nonsense litigation. This litigation has brought a dark cloud to the image of SPS and its reputation. This account previously serviced by XXXX XXXX XXXX XXXX ( XXXX ) was assigned and transferred incorrectly creating serious misunderstanding and legal battle. Those misunderstanding that need to be addressed and put this account in the right path of release. The XXXX Family request SPS/XXXX to dismiss the Wrongful Foreclosure case # XXXX and release property XXXX XXXX XXXX XXXX XXXX FL XXXX from those claims. Your cooperation to solve this matter will be appreciated. Our family need to be relieved from this nonsense litigation and difficult time of this pandemic of Covid 19 and its effects. XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Florida XXXX XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 335XX
Submitted Via: Web
Date Sent: 2020-07-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-17
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: SELECT PORTFOLIO SERVICING XXXX XXXX XXXX XXXX XXXX XXXX XXXX, UT XXXX Ref : Property XXXX XXXX XXXX XXXX XXXX FL XXXX SPS # XXXX XXXX XXXX XXXX # XXXX Foreclosure case # XXXX XXXX XXXX XXXX MIN # XXXX PETITION FOR RELEASE/DISMISSAL OF FORECLOSURE As the pandemic COVID-19 is hitting very hard across America destroying the economic and devastating homeowners, Government President Trump directed the Department of Housing Urban Development ( HUD ) and local government to take steps, orders to stop eviction and foreclosure proceeding to bring relief to those stressed family impacted by the pandemic of COVID-19. This is a precious time to bring this matter of Foreclosure case # XXXX, that is still pending in state court to the end with amicable solution. Since XXXX, our property has being victim of three ( 3 ) WRONGFUL FORECLOSURE. The undersigned are asking you to open a profound review to the above account and order your legal team to stop/dismiss legal proceeding Foreclosure case # XXXX. On XX/XX/XXXX SELECT PORTFOLIO SERVICING INC open a third ( 3rd ) WrongfulForeclosure case XXXX XXXX vs XXXX XXXX on behalf of XXXX XXXX AS TRUSTEE for the ACE XXXX. There are fatal errors in your claim regarding this account that needs to be seriously addressed to avoid causing more harm to our family, with a nonsense litigation. This litigation has brought a dark cloud to the image of SPS and its reputation. This account previously serviced by XXXX XXXX XXXX XXXX XXXX XXXX XXXX was assigned and transferred incorrectly creating serious misunderstanding and legal battle. Those misunderstanding that need to be addressed and put this account in the right path of release.The XXXX XXXX request SPS to dismiss the Wrongful Foreclosure case # XXXX and releaseproperty XXXX XXXX XXXX XXXX XXXX FL XXXX from those claims. Your cooperation to solve this matter will be appreciated. Our family need to be relieved from this nonsense litigation and difficult time of this pandemic of Covid 19 and its effects. XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Florida XXXX XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 335XX
Submitted Via: Web
Date Sent: 2020-06-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-17
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have a loan with Select Portfolio Services ( SPS ). They purchased my loan from XXXX. I pay my loan every two weeks. Initially they applied my payment immediately. They dont anymore although they immediately cash each payment. Theyve negatively impacted my credit score reposting & causing continued destruction of my credit score. An Atty has contacted them on my behalf, theyve promised to fix it and have not. In addition other creditors have reduced my creditlines now impacting my debt usage to income ratio-Im over 99 %.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 91001
Submitted Via: Web
Date Sent: 2020-06-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-16
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: In XXXX a predatory refinance loan was made to XXXX and XXXX XXXX XXXX XXXX XXXX XXXX in XXXX, Ohio, XXXX. Mr. XXXX XXXX is an XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. He was awarded a XXXX XXXX designation for his service as a XXXX XXXX XXXX was all fame XXXX XXXX system that supplied XXXX XXXX. Mr. XXXX passed away on XX/XX/XXXX. Mrs. XXXX XXXX is presently XXXX years old and is living with the anxiety of losing her lifetime home. In XXXX, Mr. and Mrs. XXXX purchased their home at XXXX XXXX XXXX for {$34000.00} with a 12 % interest rate. The monthly mortgage payments were approximately {$550.00} per month. They paid this mortgage for 16 years from XXXX to XXXX totaling {$100000.00}. The home market value is underwater. The Arringtons have not missed a mortgage payment nor have they been late on their payments for the past 31 years. Mrs. XXXX XXXX and her family have suffered greatly throughout this fiasco. Their suffering was prolonged due to the many divisions of XXXX XXXX mitigation review process. Often, they were repeatedly requested to submit the same documents due to a lack of timely response on the Banks part and due to a lack of dedicated point of contact personnel. The XXXX familys attempts to communicate with the XXXX XXXX servicer personnel were met with difficulty and resulted in confusing and contradictory notifications and information throughout the mitigation assistance review process.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: OH
Zip: 44646
Submitted Via: Web
Date Sent: 2020-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-16
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My issues are with Select Portfolio Servicing inc. My Loan number is XXXX On XX/XX/XXXX I received a letter from SPS stating the acceptance of my forbearance plan. It stated that I would not owe any monies on XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX with a Balloon payment due XX/XX/XXXX. On XX/XX/XXXX I called to discuss the plan as It was incorrect. I had already made a payment, that had been received by them XX/XX/XXXX and deposited towards my XX/XX/XXXX payment. I stated that I would not be making that balloon payment on XX/XX/XXXX, as the dates and numbers in the letter were incorrect. On XX/XX/XXXX I submitted an inquiry to the companies ombudsman regarding the situation. I sent in all documentation of payments made. To correct the issue on the forbearance plan. On XX/XX/XXXX I received a letter regarding my inquiry. It stated that I had in fact made the XXXX payment. On XX/XX/XXXX I called to confirm that the Forebearance plan was in fact active and had been adjusted to make the balloon payment to XX/XX/XXXX. I was told whatever changes needed to be made and would be made accordingly and I would receive a letter stating said facts. On XX/XX/XXXX I checked my credit score and it showed that I was in default on my home loan On XX/XX/XXXX I called SPS again to confirm. they stated that it was a timing error, but that they would be able to retroactively deal with the credit score error. On XX/XX/XXXX I received a letter stating I was in default on the loan On XX/XX/XXXX I called and was told I had opted out of the Forbearance plan on XX/XX/XXXX ( The day I called to dispute the lack of XXXX Payment ) I told them I did not opt out, that I told them I did not agree with a balloon payment in XXXX since I had already made XXXX payment ( Investigations since that call show I was correct and did make the payment ) That is where we are today
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 303XX
Submitted Via: Web
Date Sent: 2020-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-15
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On XX/XX/2020, I went on the company website to add my XXXX XXXX savings account information to make XXXX additional payments toward the principal of my mortgage loan. On XX/XX/2020, I noticed the payment had not cleared the account and contacted XXXX XXXX XXXX. I discovered the account number I entered did not contain the XXXX preceding zeros. This caused the payment to be rejected a few days later. As a result, SPS added a block to my account which prohibits me from making my payments online and requires me to mail in a certified check. The representative stated it was an SPS error and should not have been flagged as an NSF. She also informed me it would be corrected within XXXX business days. I have called SPS several times and each representative has given me a different explanation and time line of when the mistake will be corrected. I have also emailed the Ombudsman 's office. I received a template response from the office via email and mail. On XX/XX/2020, I called again to inquire about the block and to make my mortgage payment online. It was at this time, I was told for the first time, the issue was sent to a XXXX on XX/XX/2020 and a decision would be made by XX/XX/2020. I was also informed that I would need to make 6 months of payments before the block is lifted. That requirement is typical for someone who has had NSF issues. I have never had a payment returned for NSF reasons. Today, I log onto the website, the block has not been removed. I called and waited on hold for a XXXX for XXXX minutes. The representative, sent an emailed to the XXXX to request she give me a call.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MI
Zip: 480XX
Submitted Via: Web
Date Sent: 2020-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-15
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Dear sir/ madam I would like to pursue my complaint number XXXX-XXXXfor which XXXX has acknowledged that the deferred principal balance should be waived at the time of loan 's maturity. As XXXX has sold the loan and servicing was transferred to SPS XXXX XXXX XXXX XXXX XXXX XXXX UT XXXX-XXXX. I have contacted SPS through my attorney with a request to update my records to reflect that deferred principal balance will be waived. I have also attached the supporting documents from XXXX and the response letter from XXXX to complaint numberXXXX-XXXX, but SPS has refused to acknowledge and rejected a {$100000.00} waiver. It will be highly appreciated if you can please ask SPS to correct their records as per XXXX 's approval and also contact XXXX to instruct SPS to honor their loan modification offered to me before selling my loan.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-11
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: I contacted SPS/Select Portfolio Servicing as they had accessed my credit file and reported to XXXX, XXXX, and XXXX an account established in my name fraudulently. On XX/XX/XXXX I received a notice that my credit dropped by 100 points. It was due to SPS/Select Portfolio Servicing reporting of a mortgage paid late allegedly owed by me. I contacted SPS/Select Portfolio Servicing on XX/XX/XXXX, and XX/XX/XXXX disputing the account to SPS/Select Portfolio Servicing, XXXX, XXXX and XXXX and providing them with two separate police reports of identity theft naming SPS/Select Portfolio Servicing. I then notified Select Portfolio Servicing to CEASE AND DESIST under the FCRA. Upon receiving proof of the item as being fraud it is not to be reported any longer. I provided Experian with a second police report that identified SPS/Select Portfolio Servicing as fraud. I also disputed it with again and provided letters of dispute sent to SPS/Select Portfolio Servicing on XX/XX/XXXX ; XX/XX/XXXX, and XX/XX/XXXX. I AM THE VICTIM OF FRAUD. On XX/XX/XXXX ; I mailed another letter of dispute with a cease and desist to SPS/Select Portfolio servicing via CERTIFIED MAIL to their Utah and XXXX Florida office to CEASE AND DESIST reporting and collections of this fraudulent account as it is defaming and willfully harming me as a consumer.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 33319
Submitted Via: Web
Date Sent: 2020-06-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-11
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: I contacted SPS/Select Portfolio Servicing as they had accessed my credit file and reported to XXXX, XXXX, and XXXX an account established in my name fraudulently. On XX/XX/XXXX I received a notice that my credit dropped by 100 points. It was due to SPS/Select Portfolio Servicing reporting of a mortgage paid late allegedly owed by me. I contacted SPS/Select Portfolio Servicing on XX/XX/XXXX, and XX/XX/XXXX disputing the account to SPS/Select Portfolio Servicing, XXXX, XXXX and XXXX and providing them with two separate police reports of identity theft naming SPS/Select Portfolio Servicing. I then notified Select Portfolio Servicing to CEASE AND DESIST under the FCRA. Upon receiving proof of the item as being fraud it is not to be reported any longer. I provided XXXX with a second police report that identified SPS/Select Portfolio Servicing as fraud. I also disputed it with again and provided letters of dispute sent to SPS/Select Portfolio Servicing on XX/XX/XXXX ; XX/XX/XXXX, and XX/XX/XXXX. I AM THE VICTIM OF FRAUD. On XX/XX/XXXX ; I mailed another letter of dispute with a cease and desist to SPS/Select Portfolio servicing via CERTIFIED MAIL to their Utah and XXXX Florida office to CEASE AND DESIST reporting and collections of this fraudulent account as it is defaming and willfully harming me as a consumer.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 33319
Submitted Via: Web
Date Sent: 2020-06-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A