Date Received: 2021-02-04
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Thank you in advance for your attention in resolving unfair practices with Selected Portfolio Servicing. As of today XX/XX/2021, I have been denied a forbearance or a reasonable loan modification. SPS is not being helpful during the Covid 19 crisis. I asked for a forbearance and instead they offered a modification with a 3 month trial period. Not knowing what they were going to come back with till after a 3 month trial period. I was shocked to see the unreasonable & unheard proposed terms. It sounds like a major rip off. They have to stop ripping us off. I used to work in mortgage lending and currently a Notary Signing Agent and I do not see these types of terms they want us to agree to! This is a second loan. 6 months unpaid mortgage payments equal to a total of {$3500.00} with fees which I still need to review but it is less then $ XXXX. XXXX Months of XXXX ) Modification trial periodXXXX Paid {$360.00} each month and on XXXXas well. Proposed Modification received XX/XX/2021 New payment {$360.00} which may adjust. New Maturity date XXXX, will add 14 years. Current Maturity date XXXX. Final ballon payment on the interest bearing principal balance of {$34000.00} is due on the XXXX Date. Yes XXXX XXXX, XXXXXXXX XXXX XXXX XXXX XXXX XXXX. Amortization Term XXXX, XXXX XXXX XXXX, XXXX. Basically 40 years. We owe less than $ 5k and they want to charge over $ 50k. Includes the ballon payment and the difference in the new maturity date. Sounds like a rip off to me! We have no problem keeping the same monthly amount of {$580.00} & extending the term by 6 months or even 1 year like we did with our 1st mortgage with no problem. If they want to call it a Forbearance or a Modification it's ok. What's not ok, they tell us it is their investors choice. They don't disclose who the investor is and we have the right to know this as well. Hope you are able to help us and other upcoming customers with the same issue. I have been reading reviews on Yelp and XXXX and they are being referred to CFPB. Thank you for your assistance. XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 92865
Submitted Via: Web
Date Sent: 2021-02-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-04
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I filed a complaint on Select Portfolio Servicing in XXXX of XXXX because I was not receiving my monthly statements on time. In XXXX I received my monthly statement on XX/XX/XXXX and in XXXX I received my monthly statement on XX/XX/XXXX. I called and complained, I did finally receive copies, but the font size was so small it was unreadable. After I filled a complaint my credit score went down 76 points. I did not choose Select Portfolio Servicing Inc., XXXX XXXX sold my loan to Select Portfolio Servicing. The complaints I have have read on this company is a tell, tell sign of what I am experiencing. When I called in XXXX a customer service rep. told me that XXXX XXXX owns my loan. I have not been able to confirm that.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 31907
Submitted Via: Web
Date Sent: 2021-02-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-04
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I put my mortgage into forebearance. After the forbearance ended in XX/XX/2021 the mortgage lender SPS services recalculated the payment at {$1000.00} higher than it was prior to the forebearance. I am unable to make this payment and I fear my house will be foreclosed. I need help for me and my family.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CT
Zip: 068XX
Submitted Via: Web
Date Sent: 2021-02-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-03
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: REQUESTED PROOF OF VALIDATION OF ACCOUNT, REQUESTED VERFICATION OF DEBT LETTER, REUESTED PROOF OF ASSIGNMENT OF ACCOUNT, REQUESTED BREAK DOWN OF ALL FEES OWED, REQUEST NOTICE IN WRITING ABOUT REFUND FOR {$24000.00} DUE TO ME FOR OVERPAYMENT, REQUESTED FOR ACCOUNT TO BE DELETED UNTIL AMOUNT DUE IF VALIDATED PER THE FCRA AND FCDPA BUT COMPANY IGNORED MY REQUEST
Company Response: Company believes it acted appropriately as authorized by contract or law
State: PA
Zip: 191XX
Submitted Via: Web
Date Sent: 2021-02-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-03
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My mortgage acct was transferred from XXXXXXXX XXXX in XX/XX/XXXX my payments was {$1600.00} my payments has double with 4 mths, I questioned why? I was informed by representatives that select portfolio that XXXX XXXX pay my sewer bill in XXXX, I contact XXXX XXXX and they denied paying any of my sewer bills. I continuously converse with portfolio select and story change that they pay my sewer bill XXXX plus tax XX/XX/XXXX? I questioned and denied the payments. I contact my sewer department in XXXX XXXX n.j to request evidence of my sewer payments and who payed them, I received evidence that I the homeowner payed all my sewer bills dated XX/XX/XXXX to XX/XX/XXXX I payed all my payments in person or thru bill pay from my bank acct. I scan all my documents to to select portfolio, and received confirmation all documents was received to my acct XX/XX/XXXX. I was informed that maybe due to my age I forgot? No I am retired law enforcement who believes in documentation and paper trails. Then one representative told me maybe my municipality kept the check portfolio mailed in for my sewer bill in XXXX? Please help me! Portfolio is not listening to me the consumer and plus I am senior citizen. No one should be treated this way!
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NJ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-02-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-03
Issue: Took or threatened to take negative or legal action
Subissue: Seized or attempted to seize your property
Consumer Complaint: Select Portfolio Services is messing with my short sale through the actions of legal language. SPS forced me to sign a promissory note, which I signed for the short sale approval but the approval does not waive the deficiency.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IL
Zip: 60624
Submitted Via: Web
Date Sent: 2021-02-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-02
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I have written and talked with my school loan lenders over the past year with no avail however, after further review of my three credit reports, I have found them all to be two to three years old, and my financial balances are totally incorrect. Unfortunately I have five lenders who have not updated any of my financial information to the credit bureaus. XXXX XXXX XXXX, Select Portfolio Servicing, XXXX XXXX XXXX, XXXX XXXX XXXX, and XXXX XXXX, which is a credit card I paid off in full sixteen months ago, in the amount of {$3100.00}. After calculating such figures I have paid back {$14.00} to these five lenders and my credit reports state false and or incorrect balances on these accounts. This is a very negative and significant situation for me and my future. I need help or directions that will help me fix this serious problem. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NE
Zip: 68104
Submitted Via: Web
Date Sent: 2021-02-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-02
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Originally I was unable to pay my mortgage payments ( about 6 years ago, XXXX when " Obama care '' started, I was unable to bill insurance for massage, my sole income ) and stopped paying. This went on for an extended length of time and I did not know why the bank hadn't foreclosed. I hired a real estate attorney and pursued, the first time in cort my attorney learned that the bank " couldn't prove ownership '' this was somehow " fixed '' and I was approved for a repayment plan and in compliance when my home was sold at foreclosure sale 2 times. The first time, after unsuccessfully attempting to stop the sale, XXXX XXXX, holder of the mortgage went to the sale and bought the home. approx. date ; XXXX XXXX. Just over a year later as I continued the repayment plan, the home sold again. My attorney 's firm ( XXXX XXXX ) and XXXX XXXX attempted to stop the sale, unsuccessfully and were also unable to reverse the sale. XXXX XXXX XXXX, the judge told the bank " pay the buyer his money back ( buyer, at that time was in agreement ) modify the loan and give the home back to mr. XXXX. The bank replied " why doesn't Mr XXXX just pay the buyer '' my attorney replied if mr XXXX didn't need a bank, we would not be here. The judge then said 'the attorneys need to figure out who's going to pay the buyer and come back to court. approx three months later, in court, the bank still hadn't paid. XXXX XXXX asked for ( and was granted ) 150 days more to continue negotiations These days will end in XX/XX/XXXX during this time, the attorneys for XXXX XXXX have ceased to follow up wile offering " any assistance '' they sent me all information on my case and encouraged me to get another firm to file lawsuit. I've called the ombudsman department for the mortgage servicer, SPS, and after reviewing my ( now closed ) account, they agreed there is a problem " the house was sold although I was up to date and in compliance with the repayment agreement " but they couldn't go any further as XXXXthe next step is between me and the bank '. I am presently awaiting information via hard mail of the conversation from the ombudsman dep. Although my attorney was clear ( before he left XXXX XXXX ) '' if I sue the bank, I stand a good chance of gaining an astronomical amount of money "
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 346XX
Submitted Via: Web
Date Sent: 2021-02-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-02
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I have applied for a loan modification or loan deferment on my mortgage as my income has been impacted by COVID19 on XX/XX/XXXX with Select Portfolio Servicing Inc. They have requested documentation of which I have provided. I keep getting the run around from different customer service reps, asking for random documentations, bank statements utility bills, and tax returns. I have complied with all their requests. They continue to have me re-apply, direct me to their website, which locks me out. Taking me out of a program and switching to other loss mitigation programs. This has taken a toll on my XXXX Also, I was told that because I am in their forbearance program, I would not be reported late. Today, XX/XX/XXXX, I called to follow up, and now they tell me they need more information. I am currently going through a divorce. They asked me for a copy of my soon to be ex husbands profit and loss statement, which I provided in XXXX. They said that is all they needed. Now they are asking fo a divorce decree. Each month they always say that is all that is needed, but they keep dragging the process out month after month. This has taken a toll on my XXXX and now they said they are reporting me late. I have always furnished every document they have asked for in the last 7 months, and would like a resolution. Please please help me!!!
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 91107
Submitted Via: Web
Date Sent: 2021-02-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-02
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On XX/XX/2021, the mortgage company that holds my mortgage Select Portfolio Servicing withdrew via checking account XXXX without my verbal consent. I immediately contacted the company to ask them to expedite the claim to return the funds back into my checking account. As a result of their error, my account was overdrawn more than {$500.00} dollars. This occurred during a snowstorm and I have two children. I had other bills scheduled to be paid that could not be processed. This caused so much stress, irritation, and frustration. I called the company several times on XX/XX/XXXX, XXXX, and XXXX. To no avail did they give me an exact date as to when my funds would be available refunded. Every time I spoke to a representative from Select Portfolio Servicing they provided conflicting information about the process for refunding the funds and could not provide a definitive timeline.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 21043
Submitted Via: Web
Date Sent: 2021-02-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A