Date Received: 2022-06-01
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My account ( and many others ) have been disconnected from XXXX. I called customer service where an agent told me she could " absolutely help me with that '' and said she needed to verify my info and would be right back. Then she proceeded to place me on a seemingly endless hold. I hung up after XXXX minutes. It appears PNC may be permanently blocking connection to XXXX.
Company Response:
State: CO
Zip: 80403
Submitted Via: Web
Date Sent: 2022-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-01
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I lost my job due to Covid in late XXXX and I filed for a hardship through BBVA bank it holds my home equity line which Ive had for five years no one ever told me that it would put put a block on my account so a year later after I started working as self-employed PNC Bank took over for Bbva and as I Attempted to withdraw money to make XXXX on my residence I was told that I was blocked I went to the manager of PNC Bank in XXXX Arizona spoke to XXXX from customer relationships at PNC Bank and XXXX from executive customer relations and no one can tell me why the block was from my account they are assuming its because of the hardship but due to a national pandemic I shouldnt be penalized and take my home-equity line away from me when I need it the most I am not upside down in my mortgage if anything Ive quadrupled my value of my residence and only owe XXXX and its appraised for XXXX. PNC bank has told me to reapply for my home equity line of credit and I need 12 months of self-employment I just became self-employed five months ago I just think its so unfair that I was not told that it would block my home equity line of credit when I took a hardship for the national pandemic. Its amazing that banks can put a block on your loan and not even tell you what the reasons were and I thought it being a national pandemic it wouldnt affect anybody. I would appreciate some help please thank you
Company Response:
State: AZ
Zip: 85018
Submitted Via: Web
Date Sent: 2022-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-01
Issue: Closing an account
Subissue: Fees charged for closing account
Consumer Complaint: Pnc refuse to give back my money on my checking account due to fraud because my account wiped the balance of XXXX they refused to give me back my original balance they keep giving me the run around telling me i have to go to a local branch i filed serveral reports with no resolved at all i complain multiples times to the customer service fraud department ever sense XX/XX/2021 this been goin on for months on end i also filed a police with the bank a report at the local branch i also filed a police report still no resolved now the bank saying i owe the bank because i have no proof of fraud i did this around XX/XX/XXXX.
Company Response:
State: AL
Zip: 366XX
Submitted Via: Web
Date Sent: 2022-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-01
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I have had numerous unauthorized transactions come out of my checking account with PNC BANK. I disputed these fraudulent transaction with PNC BANK. Within 10 business days I received a letter ( attached below ) stating that during the review of my account PNC BANK determined there was no error in these unauthorized transaction. I called the number provide to me on the letter and told PNC BANK I want to appeal their decision. I was told there was no way to file an appeal and the customer service reps had no contact information to give me to contact the dispute department at PNC BANK.
Company Response:
State: OH
Zip: 452XX
Submitted Via: Web
Date Sent: 2022-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-31
Issue: Lost or stolen check
Subissue:
Consumer Complaint: dear Sir! I am having a checking account with PNC Bank. A Premier Checking account holder is issued a cashier check free or without fees. I was issued a check by bank for amount of {$220.00}. The said cashier check was issued by XX/XX/2021 to pay for XXXX. XXXX XXXX. I, how ever, had lost the said check. I took time to locate the misplaced check. Finally, I approached bank branch for a request to cancel check. I was told that the branch do not keep copy of check beyond 60 days. Paper copies are destroyed in next 30 days. My monthly statements do not include information of issuance of cashier checks. Money of amount of check and commission if any are withdrawn from account or a member can bring cash and cashier check issued. A slip is issued that shows cashier check information including number and date issued. I do no have that slip and branch also destroys such slips after 60 days. I called customer service. How ever they do not have any more information beyond checking account statement. I could not get help. I should mention that bank do not give paper copy in addition to check. The paper copy that the bank keeps is to be destroyed. I have had lost another cashier check before 7 years with a bank in New York. I was abroad for more than 3 months. On return, I approached bank branch and check refund was deposited in to my account.
Company Response:
State: OH
Zip: 432XX
Submitted Via: Web
Date Sent: 2022-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-31
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Someone have stolen my debit card and made ATM transactions & merchant purchases. I explained to my bank that this never happened before and that I've never authorised anyone to make these transactions nor did I make these transactions myself. this is now my third time speaking with my bank and I haven't gain any real help. My bank denied me because " we don't have enough information '' " because you made a transaction on the same day your card was missing/stolen '' I don't understand none of these are good reasons and I responded that theft isn't planned. Plus I didn't make these transactions. ( 6 transactions ) XX/XX/2022{$500.00} ATM XX/XX/2022 {$500.00} ATM XX/XX/2022 {$500.00} ATM, {$450.00} XXXX, {$290.00} XXXX, {$48.00} XXXX XXXX XXXX Total : {$2200.00}
Company Response:
State: OH
Zip: 44125
Submitted Via: Web
Date Sent: 2022-05-31
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-31
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: I the undersigned ( XXXX XXXX XXXX ) PNC personal banking customer since 15 years, my entire XXXX Family banks with PNC, wish to bring to your kind notice my concern for, Service fee ( {$2000.00} ) charged, without my knowledge, even though I have maintained a OVER ALL BALANCE ABOVE XXXX USD, COLLECTIVELY in ALL MY CHECKING AND SAVINGS ACCOUNTS IN PNC BANK, ALONG WITH MY FULL FEDERAL SALARY MONTHLY DIRECT DEPOSITS, OF UPTO USD XXXX, from my Federal job at XXXX XXXX XXXX as XXXX XXXX. PNC BANK Address : XXXX XXXX XXXX, XXXX. MD. XXXX. The main issue of concern is regarding Performance Select Interest Checking Account ( Ending XXXX ) opened in XXXX of XXXX. The Account was opened, as a promotion scheme by the bank, I was specifically NOT told to maintain any specific minimum balance just for this Performance Interest checking account ( Ending in XXXX ). In XXXX Yes, I was informed that the OVERALL balance in my accounts linked to PNC under my name should be above USD XXXX balance, to avoid monthly SERVICE FEE charges. And, moreover if you have your salary direct deposits to your accounts above USD XXXX, should be protected of the service fee balances is what the Personal Banker had informed us while opening the accounts. The performance select Interest checking Account .. had the balances of above USD XXXX, until XX/XX/XXXX statement. Unfortunately ; the balance was transferred by PNC Bank teller on XX/XX/XXXX for USD XXXX. P : S : I did not do the transactions online. Per records .. A Bank Teller has done the transfer, Bank needs to investigate ..why a bank teller, will incorrectly move money from interest checking account ( which would have incur penalty ), when other accounts have excess amounts in them .. for usage, without penalty. Ever-since, That fateful error transactions happened ( by your teller ) to my regular checking account .. PNC Spending A/c XXXX XXXX.. The remaining balance amount in ( A/c # XXXX ) {$2000.00} was depleted to ZERO BALANCE ( and went to USD - $ XXXX by XX/XX/XXXX ), by SERVICE FEE DEDUCTIONS, and A/c closed. HISTORY OF INTERACTIONS WITH LOCAL PNC BANK AND RESPONSES : Since, XX/XX/XXXX I have been infected with XXXX XXXX and did not check my mails and had to relocate due to personal/Medical issues. On XX/XX/XXXX When I went to bank, to enquire Personal Banker ( XXXX XXXX XXXX ) replied, rudely and insulted me by asking me to show my Immigration status verification first, to give details on my account, even, when I presented my PNC Debit card and Maryland Driver ID and advised me, to check my fee details online, myself, at home. Later, I have talked to your PNC Branch manager ( XXXX XXXX ) He escalated the complex issue to Higher Management to help me. On XX/XX/XXXX XXXX XXXX XXXX PNC supervisor, updated that he will reopen the closed account ( XXXX ), and will review it with Management. But, said he will not be able to give me any service charges back, since my Performance select ( Ending XXXX ) account, is currently closed. Here are the your PNC banking fee details which was promised to me .. and also it currently exists on your account website online for the Performance Deposit A/cs.. Under -Customer Service FAQs- Important Account Information for Existing Checking Customers |
Company Response:
State: MD
Zip: 21244
Submitted Via: Web
Date Sent: 2022-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-31
Issue: Fraud or scam
Subissue:
Consumer Complaint: PNC XXXX Fraud XX/XX/2022 1. PNC text alert XXXX withdraw 2. PNC XXXX # called immediately after I replied no to text. Bank Manager imposter said it was urgent to protect current balance by following the procedure which he walked me thru. XXXX to XXXX XXXX XXXX Fraud dept of PNC 3. NOTIFIED PNC of Fraud immediately after imposter hung up. 4. Bank said they filed a dispute. Put a hold on my account. I have yet to get acknowledgement that they are disputing it at all. 5. Police report filed with Maryland State Police.
Company Response:
State: MD
Zip: 218XX
Submitted Via: Web
Date Sent: 2022-05-31
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-29
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: hello i owe debt to a bank which is named pnc bank it was a negative balance in my account that i did not owe they closed my account down with a negative balance in there and said i owed it i owe no balance i only just got pnc in XXXX i feel as if maybe somebody tried to get into my pnc and use money that was not mines or didnt belong to me therefore isnt my debt at all
Company Response:
State: MD
Zip: 20740
Submitted Via: Web
Date Sent: 2022-05-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-27
Issue: Took or threatened to take negative or legal action
Subissue: Sued you without properly notifying you of lawsuit
Consumer Complaint: I XXXX XXXX am a natural person, Federally Protected Consumer, Original Creditor, Principal and Authorized Representative for all accounts created by my seal/signature. This Demand is a response to willful disregard of the law by XXXX XXXX XXXX, XXXX XXXX COMPASS BANK COMPASS BANK is presenting a gross mischaracterization of an alleged debt. XXXX XXXX XXXX XXXXXXXX XXXX attempt to ignore my initial claim of COMPASS BANKs alleged theory that they are entitled to funds not owed to them as defined in 15 U.S. Code 1602 TRUTH IN LENDING ACT The EXHIBITS attached will show direct violations of 15 USC 1692e ( A ) the legal status of a debt 15 USC 1692e ( 3 ) the implication that any individual is an attorney The EXHIBITS attached will show direct violations of 15 USC 1692b ( 2 ) Stating the consumer owes a debt 15 USC 1692b ( 3 ) Not communicate with any person more than once 15 USC 1692b ( 5 ) the debt collector is in the debt collection business or that the communication relates to the collection of a debt.
Company Response:
State: CA
Zip: 90813
Submitted Via: Web
Date Sent: 2022-05-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A