Date Received: 2022-06-08
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Bank with PNC, at XXXX XXXX XXXX XXXX XXXX Ca XXXX, Fraud Contact number for PNC XXXX on XX/XX/22 I logged into my on line banking to pay bills and transfer funds from one account to my checking account, my account that i use as personal savings was missing over {$4000.00}. It showed that a check for {$4000.00} cleared out of my account on XX/XX/22, when i opened the cleared check, it was a check from a woman named XXXX XXXX XXXX, where she wrote a check to herself for {$4000.00}, I call the bank the next day thinking it was a teller error, for i don't have checks on this account and I am not XXXX XXXX XXXX, the bank later called me said i was a victium of Fraud, someone made this check. The bank closed my account, open another. I went in to the bank the following day to follow up on the process, what to do next, I filed a police report. The bank manager gave me very little information, just that investigation take 120 days and that I will not have access to my money until they are done. I can't pay my bills, I can't get a hold of the Fraud Department to get a update, they provided me a fraud department phone number that only take voicemails and no one calls me back. I have taken the rest of my money out that bank, went to another bank, did not want to loose anymore money, I am having difficulty paying my bills, and have no communication with what is going on, or what the hold up is on this investigation. The bank manager was rude as I was insisting more info, says that Fraud department is taking care of it, the Fraud Department that I can't reach a person. I tried to contact Corporate, there is no contact number for them, only a customer service number, which i called all they did was noted my file. It has been 1 week, I don't have access to my money, I don't have contact person to follow up on, I feel doubly violated, want clear time line, expectation and status of my Fraud Claim. {$4000.00} is lot of money to with hold from a consumer with no contact person to have communication on status. Please help, i need a voice. Police Report Fraud # XXXX with XXXX XXXX from XXXX XXXX
Company Response:
State: CA
Zip: 92507
Submitted Via: Web
Date Sent: 2022-06-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-08
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: I received a letter in the mail with a bank statement from PNC Bank from the date of XXXX. I do not have a PNC bank account. The account balance for that XXXX count is XXXX.
Company Response:
State: NJ
Zip: 08902
Submitted Via: Web
Date Sent: 2022-06-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-07
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: I had an account at PNC Bank with a {$200.00} balance. I had never received a fee on this account. I never received any mail or any communications from PNC. All of a sudden, I received a statement that shows my {$200.00} balance along with two {$7.00} fee withdrawals for having a low balance for a total of {$14.00}. I received no notification to the fact that PNC would start to withdrawal a XXXX XXXX monthly fee due to my low balance. I called and the rep was not able to refund the fees. I was escalated to an " executive team member '' who showed no empathy for my situation and was not willing to do anything to help me. She acted like she was listening to me but she was just checking the box by having the conversation with me. In my opinion, this is simply PNC 's way of bleeding accounts so that they don't have to do extra work when accounts become dormant and or escheat.
Company Response:
State: PA
Zip: 19382
Submitted Via: Web
Date Sent: 2022-06-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-06
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: I have my auto loan with PNC Bank. I make a monthly payment of {$290.00} to PNC Bank from my external checking account with a different bank. I pay online through PNC Bank portal. On Friday, XX/XX/XXXX I authorized ONE payment of {$290.00}. On Monday XX/XX/XXXX I realized my payment had not processed with my external bank. I went to PNC Bank online portal to see why. Online was reflecting that TWO separate payments of {$290.00} were showing the status of completed ; which disables my ability to cancel the payment myself. I called PNC Bank on Monday XX/XX/XXXX at XXXX XXXX to see what was going on. I spoke with a representative named XXXX. After going through the verification process she explained to me that PNC Bank has had major issues with their online payments since XXXX. She explained that the system glitched causing an additional payment of {$290.00} to be processed to be withdrawn from my external bank account. She told me that both payments have not processed through PNC Banks system yet so she could not cancel or stop them from being processed. XXXX told me the payments would be processed in PNCs system Tuesday, XX/XX/XXXX at XXXX XXXX XXXX She advised I call my external bank and see if they could help, because their was nothing she could do. I called my external bank and they said they Dont see the charges as pending so they are unable to cancel the unauthorized second payment. I called PNC Bank back on XX/XX/XXXX at XXXX XXXX, and spoke with a supervisor named XXXX XXXX She told me that it was impossible to cancel, flag, or stop the unauthorized payment even though it was PNC Banks mistake. I would have to wait until the payments are processed Tuesday XX/XX/XXXX after XXXX XXXX XXXX and have my external bank dispute the charge, then wait 5-10 business days to get refunded. So a total amount of {$580.00} was going to be withdrawn from my account, and although I did not give authorization for the second payment of {$290.00} to be withdrawn, there is nothing any PNC Bank employee can do to correct their system glitch. I requested the total payoff amount of the loan, and told XXXX that I would rather refinance my auto loan elsewhere before I put another ounce of effort into fighting with PNC Bank to correct their mistake. It is absolutely ridiculous that PNC Bank is able to still process a payment that I did not authorize ; and refused to correct a mistake THEY made. I called in plenty of time for this issue they caused to be resolved. The unprofessionalism, and ongoing problems Ive had to experience for the entire duration of my loan is appalling. PNC Bank representatives are not properly trained, and say Im sorry for your inconvenience, but I can escalate your call, and a representative will contact you back in 24-48 hours! But no one ever calls you back. I should not have to pay, and do the leg work for a payment that I did not authorize to begin with. I have never dealt with a more horrible company as an entirety as PNC Bank. My account is current and has been in good withstanding for the entire duration of the loan beginning in XXXX. I will be taking my business elsewhere, because any entity that thinks its ok to withdraw any payment without authorization, and then refuse to correct their mistake will not continue to get my hard earned money. PNC Bank does not care about the customer whatsoever, or what the repercussions of THEIR mistakes has on their customers. PNC Banks lack of accountability and refusal to even attempt to correct any mistake they made is nonexistent as an entirety. Anyone even considering PNC Bank as an option for any banking needs should GO ELSEWHERE!
Company Response:
State: SC
Zip: 293XX
Submitted Via: Web
Date Sent: 2022-06-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-07
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: I found out somebody used my name and Social Security number to open a checking and saving account with PNC Bank. I contacted the bank and let them know this was fraud and had the account closed however they refused to give me any information about the person who open the account. They have a photo ID of this person on file and they said it is definitely not me but it has my maiden name on the ID but the rest of the information on the does not match my real information and because of that they could not give me any information from the account even though I brought my drivers license, my Social Security card, my birth certificate, and my marriage license. I even reached out to corporate and was told they cant do anything. That is absolutely ridiculous!
Company Response:
State: PA
Zip: 190XX
Submitted Via: Web
Date Sent: 2022-06-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-06
Issue: Managing an account
Subissue: Cashing a check
Consumer Complaint: I have a business account with PNC bank. It looks like the fraudster was able to call in and change the address, remove the phone number and stop notifications on my account and order physical checks to the address in Alabama ( The company address is in Virginia ). Checks were overnighted to the new address and the fraudster issued a check in the amount of {$8500.00}. The PNC online system does not show pending checks and I saw this check only when it was already cleared. I have the PNC case reference number and an investigation is in progress.
Company Response:
State: VA
Zip: 201XX
Submitted Via: Web
Date Sent: 2022-06-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-04
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: On XX/XX/2022, I closed on a home equity loan with PNC Bank. After my 3 day recision period, my loan product was not available to me and was not yet funded by the bank. I was advised by my loan processor that after the mandatory recision period, I could request a convenience check from a local branch that would give me immediate access to my funds until my checks and access card came in the mail within 7-10 business days. PNC has placed a lien on my property and I do not have the loan proceeds in return or a copy of my closing documents. I have been given all sorts of internal administrative excuses that were not disclosed to me during the loan process or recision period. During this entire process their was a complete lack of transparency and communication from PNC. I did not sign any agreement giving PNC an indeterminate amount of time to process or hold the loan beyond our closing agreement recision period. This is a deceptive practice by PNC. Whereas they have a right to my home, but I have dont have immediate access to the funds. Additionally, if I wanted to cancel and move forward with another lender, I cant proceed because my recision period has expired and this would be an administrative burden.
Company Response:
State: MD
Zip: 20772
Submitted Via: Web
Date Sent: 2022-06-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-04
Issue: Other transaction problem
Subissue:
Consumer Complaint: I, XXXX XXXX came to XXXX PNC bank located in XXXX, AL on Sunday, XX/XX/2022, around XXXX and tried to deposit money onto my cash app card. Why I thought I could do that, I am not sure. However, the ATM took my money and didnt return it to me. I gave the ATM over {$1200.00} I visited the bank and they told me it wasnt anything they can do because I didnt bank with PNC Bank XXXX I will have to dispute it with cash app which Im not understanding because the bank has my money not cash app. Please let me know if there is anything you all can do to have my money return to me. I also reported this incident to XXXX. XXXX XXXX from PNC Bank gave me a call concerning the deposit at the ATM. She stated that the ATM was a third party machine and that the third party company havent reported any overage in the ATM. I reported this incident to cash app and they stated that they do not see any transaction being made to my card and since I deposited the money at PNC Bank ATM that PNC Bank will have to return my money.
Company Response:
State: AL
Zip: 36109
Submitted Via: Web
Date Sent: 2022-06-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-03
Issue: Closing an account
Subissue: Fees charged for closing account
Consumer Complaint: I opened a free prepaid card from XXXX XXXX back in XXXX XXXX moved this card/account to Simple who then moved the accounts to BBVA which eventually was merged to PNC Bank XXXX PNC Bank provided no way to close my account ( which had a balance of about {$11.00} ) online. They require me to go to a branch which I could not do because of XXXX and health issues. After charging me new fees which I did not agree to the bank then advised me that I have to go into a branch office to pay a {$0.00} fee to close my account. I did not ask to be a PNC customer. I did not agree to their fees. They changed a feeless account that I agreed to terms to years previously into a fee based service. They acquired all my personal information including my social security number and opened this account in their bank with new fee-based terms. I did not agree to any of this and simply want my account closed. They refuse to close my account without paying them a fee to do so. This in my opinion is fraud and needs to end.
Company Response:
State: GA
Zip: 30041
Submitted Via: Web
Date Sent: 2022-06-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-03
Issue: Fraud or scam
Subissue:
Consumer Complaint: The person posted on her/their XXXX page i believe it was XX/XX/XXXX that a company was giving up to XXXX away if we commented under post she would send us details. I did and at first it was just XXXX that we needed to send her and then we would receive the money I did do it but thing just escalated and kept requesting more and more when I attempted to stop that she told she would go to jail and she would get in trouble and i felt bad so i continued, In total i believe i sent her {$7200.00}. I even deposited a check she told i would recieve in the amount {$22000.00} and after i did i had to send her more and then the check was refunded and I lost everything i send it her plus whatever was taken out due to the check. So now i'm in debt with my bank.
Company Response:
State: VA
Zip: 234XX
Submitted Via: Web
Date Sent: 2022-06-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A