Date Received: 2022-06-09
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: The bank keeps arbitrarily honoring ACH withdrawals even though I had a negative balance. I am being charged {$36.00} for each " bounced check ''. This is keeping my balance continue to go into the negative and I have not been able to afford to close the account once and for all. The bank is PNC Bank.
Company Response:
State: MI
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-06-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-08
Issue: Closing an account
Subissue: Fees charged for closing account
Consumer Complaint: PNC bank will not close my account and continues to attempt to charge me frivolous monthly service charges and statement fees and then threatens to charge me overdraft fees on top of the charges they tack on. They literally are stealing from me. This is robbery! Attached is email of XXXX balance ( Frivolous bank charge ) and threat of more fees.
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-06-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-08
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: PNC has been killing me with fees and i would like to know why. we have been through this already. Ive tried to talk to them they dont want to discuss, very nasty. Customer service was bad. Never went through that. They said that I was entitled to a certain amount of refunds on fees every year. PNC told me that. They have taken in the past two months maybe more, but for two months fees on overdraft and I do not have overdraft protection feature on my account. If its there it should not be because i didnt agree to it. The amount they need to refund me is : last month XXXX and this month XXXX. If theres no money in there dont put it through
Company Response:
State: MD
Zip: 21207
Submitted Via: Web
Date Sent: 2022-06-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-08
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: On or about XXXX XX/XX/2022, XXXX XXXX XXXX ( PNC branch manager ) reached out to me apply for credit card. I applied on XXXX XX/XX/2022. Despite great credit score, my credit card application was rejected with the following reasons : 1. Proportion of balances to credit limits too high on bank revolving or other revolving accounts. 2. Lack of recent installment loan information. 3. Too many inquiries last 12 months 4. Length of time revolving accounts have been established. If my credit card application was to be rejected, why PNC solicited me at the first place? Within 10 days, my credit card application from XXXXXXXX XXXX was approved. It seems PNC bank has no idea what they are doing or why they are doing so?
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-06-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-08
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: It appears a new account in my credit report and i did not opened it
Company Response:
State: RI
Zip: 02860
Submitted Via: Web
Date Sent: 2022-06-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-08
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Money was taken from my checking account as a preauthorized debit in the amount of XXXX on XX/XX/2022. Money was paid XXXX Services. I did not authorize this transaction. I contacted XXXX XXXX first. XXXX states no payment was made on account in my name for that amount or any amount even close to that. They state I have never even had that high of a balance. The last payment from me on an account owned by me was in the amount of {$15.00} on XX/XX/XXXX. I filed a fraud claim with PNC after speaking with XXXX customer service. I was told by PNC representative that my money would be refunded and in my account by XXXX XXXX. When that day came and went with no refund, I called PNC again. On XX/XX/XXXX, I spoke with XXXX XXXX at XXXX. She said she would look into the matter and call back within two days. I did not hear back from XXXX so I made numerous calls in an attempt to reach her only getting voicemail. XXXX returned my call this morning. I was told fraud claim denied because I have a XXXX account and to take it up with XXXX. Called XXXXXXXX again. There is no such payment on an account i my name. XXXX restated that PNC is responsible for refunding the money
Company Response:
State: KY
Zip: 40004
Submitted Via: Web
Date Sent: 2022-06-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-08
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: These inquiries do not belong to me PNC bank posted on XX/XX/2021 & XXXX XXXX XXXX posted on XX/XX/2021 XXXX
Company Response:
State: NV
Zip: 89032
Submitted Via: Web
Date Sent: 2022-06-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-08
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Pnc bank put a 30 day Mark on my credit when I was paying on account.
Company Response:
State: AR
Zip: 71730
Submitted Via: Web
Date Sent: 2022-06-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-08
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Have proof the Company was fraudulently denying my claim for a modification saying that my documents were incorrect or not received when I have proof that they were and truth is they can not view my documents because I was a former employee of the bank and so their fraudulent method did not apply or work therefore they were exposed the downside of this is that I'm about to lose my home and they are strong arming me even more to this day. I need help and someone to be on the up and up in this crazy corrupt scenario I was in a XXXX XXXX XXXX XXXX passenger that left me with a XXXX XXXX XXXX and XXXX XXXX XXXX XXXXk yet Pnc told me it did not sound like I had a XXXX XXXX and in on my deferment and my modification and continued to claim they did not receive my paperwork and this whirlwind of a joke as they try to steal my equity per two different attorneys after review
Company Response:
State: KY
Zip: 40220
Submitted Via: Web
Date Sent: 2022-06-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-07
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I am the executor for my Mom 's estate, prior to her death in XXXX I had PNC add my name as POA to her accounts ( they accepted documenation ). Earlier this year I opened an estate account ( they accepted documentation ). Went on XX/XX/XXXX to get a 12 month mortgage history and a payoff of her Home Equity loan since we are selling the home. PNC back office requested the same paperwork used to open the estate checking account ( which branch had in their file still ), branch personal faxed those papers ( have fax confirm ). They said it was a XXXX day process, on XX/XX/XXXX I received a letter from PNC dated XX/XX/XXXX that they needed they some of the same docuemntation which was successfully faxed to them on XX/XX/XXXX by PNC branch personnel. I have since managed to document the past 12 month payment history on my own, all I need is a payoff of the Home Equity so I can sell her home from her estate. I have been in various XXXX XXXX XXXX XXXX since XXXX, my Mom and I have had accounts at PNC for over 25 years. The branch had all the needed paperwork in their pocession since estate account was opened. It takes XXXX seconds to provide a payoff statement. I am embarrassed that a bank can be so messed up and not trust their own branch personnel to handle a simple payoff request. ( branch had all requested docs and they processed fax )
Company Response:
State: NJ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-06-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A