Date Received: 2022-06-03
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My name is XXXX XXXX. I opened an account at BBVA bank which was subsequently acquired by PNC Bank. On XX/XX/2021, payment of {$3100.00} for work performed for one of my clients was deposited in my account ( account # XXXX ). On XX/XX/2021, PNC removed the funds from my account. I subsequently received a notice dated XX/XX/2021, indicating that my account had been closed. Subsequent discussions with PNC personnel were an exercise in frustration since they would not return my funds nor provide an explanation why they refused to do so. After approximately XXXX hours of talking to multiple employees at the branch and other locations I was referred to, I received a cashiers check for the amount belonging to me. I deposited the cashiers check in my account at XXXX XXXX XXXX and quickly learned that they placed a stop payment on the cashiers check. I have not received my funds and PNC personnel continue to be unresponsive on why my hard-earned funds are not being returned. Accordingly, your assistance on this matter would be appreciated. Attached are copies of the PNC account statement reflecting the removal of the funds from my account, the notice that my account was closed, and the statement from XXXX XXXX XXXX indicating the reversal of my deposit due to the PNC stop payment on their cashiers check.. Thank You for your assistance.
Company Response:
State: FL
Zip: 33823
Submitted Via: Web
Date Sent: 2022-06-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-03
Issue: Other features, terms, or problems
Subissue: Problem with customer service
Consumer Complaint: We applied for pre-approval on a home mortgage with the PNC Bank. They asked for my credit card number to charge a credit report. I found out later that they charged my card for other customer 's bills and when I complained they finally removed the charges but refused to relinquish access to my credit card. The Lady said that she had the right to charge my card for anything she deems OK. I complained to the CEO of PNC and they have refused to respond. They quoted us an interest rate of lower than 4 %. Then they attempted to ignore the contract and charge us more and even require us to pay {$780.00} for the right to the higher rate.
Company Response:
State: KY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-06-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-02
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: Pnc bank located in St.Louis MO on Page and Grand.Committed the perfect crime. I need someone to investigate the fact of somehow I had a believe 9 checking accounts. Hmm guess to confuse Me. Then why over 60 thousand dollars in tele transfers were not authorizedby me nor had I ever made transfers over the phone ever. I wish to know where and to whom the money 60 thousand went. The employees at this bank lie and work together in a stem and know what to do to cover there assets if someone brings up something alerting them to the misdeeds So heads up at how you go about catching these crooks... Also the telephone calls recordings I need to know how to obtain such evidence to clear myself of a false claim of a felony crime for making a terrorist threat. Sad insane and gross.. Please help
Company Response:
State: MO
Zip: 63136
Submitted Via: Web
Date Sent: 2022-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-02
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: My daughter and I had account with BBVA. One account was mine alone, and the second one is mine along with my teenage daughter. BBVA was purchased by PNC. We were no longer using the BBVA accounts regularly but, as my daughter was going to college, we agreed to keep them open for a couple of months to see if she needed them while she was away. She did not, and took all the money out of her account. On a couple of occasions, I received notices from PNC that my balance was low, so I made a couple of small deposits, as I did not want the account to be overdrawn. Several months ago, we decided to close the accounts. I called and was told that I would receive a document to sign. Never came. I messaged through their app and left messages on their social media and was told that the accounts would be closed. Still nothing. Finally, on XX/XX/2022, I received a call from an XXXX XXXX at PNC retail escalation group who asked me to call her back so she could help me. Her direct line is XXXX. I have called her back 4 times, with no response. At this point, I don't know how much has been taken out of our accounts in fees we did not authorized, etc., but I am receiving daily emails now from PNC telling me that my account is overdrawn and to please deposit money. We feel that we have given PNC more than enough money to maintain accounts that we did not want or use.
Company Response:
State: CA
Zip: 92284
Submitted Via: Web
Date Sent: 2022-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-02
Issue: Fraud or scam
Subissue:
Consumer Complaint: A case of fraudulent misrepresentation : I was looking for rental properties on XXXX XXXX and found a place I liked and reached out to a man named XXXX XXXX. He urged me to sign a rental contract, pay the security deposit or else he would rent it to someone else ( which is actually rather common in high-demand rental markets ). I asked if I could speak with the previous tenant, to which he replied that she had died a few days prior. I found this suspicious, but the small building did have several retirement age residents publicly listed residing there. I paid the security deposit. I realized after the fact that the names did not match : the XXXX transfer was to XXXX XXXX, not XXXX. Thereafter, I looked up both names with no meaningful hits in the area. Similarly, the company XXXX XXXX, which he manages the rentals through, had no presence whatsoever. The profile on XXXX that was used to create the rental listing was also taken down. He proceeded to contact me once more by text claiming that he was offering a 15 % discount to tenants that agree to stay at least 3-12mo, but would require an additional month 's rent to unlock the discount. I did not pay this, but instead pointed out that my original and signed rental agreement explicitly has me staying a full year. After this I asked if I could see the apartment ( he deferred this question priorly ), noting that I had the week off and would be able to fully accommodate his own schedule. He said that he just had XXXX and was on a boat in XXXX and would be unable to show it to me, but noted that his son was finishing his program and would be able to show it to me the following week. I did not find this acceptable and asked if he had friends around that he trusted that could show me the apartment in his place. He refused and just said that I would have to wait until his son had the time on the coming Thursday. I later followed up and asked when specifically and he said that someone broke into his sons house and he was shot in the leg. XXXX then wanted to send me a check before noting that they stole over {$50000.00} from his bank account and he closed his account. I asked how he planned to pay me with a check if his bank account is closed, he said that he would have a friend do it. I told him to just send it by bank transfer such as XXXX or wire transfer, XXXX refused and maintained that he could only do it by check ( which would likely bounce ). I asked if he could instead just mail me the keys to the apartment and move up the lease start date accordingly, to which he refused and said I would need to wait until my contractual move in ( despite no one living there right now ). I then asked how I would receive the keys and he did not respond. That was my final communication with him. XXXX, XXXX, XXXX, and the cell providers likely have enough information to ID this man and bring him to justice ( XXXX, XXXX, XXXX, and the deactivated account behind the rental listing I responded to on XXXX ). Speaking of the phone number, he called me several times for several minutes, it is likely the case that one could triangulate his location from that. Lastly, it is patently absurd to me that upon reporting this to both PNC and XXXX XXXX XXXX that they refuse to blacklist the receiving bank account for fraudulent and malicious activity.
Company Response:
State: MA
Zip: 02215
Submitted Via: Web
Date Sent: 2022-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-02
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: In early XX/XX/XXXX, PNC bank sent me a mailer with a personal invitation and reference code, inviting me to open a new checking account, to set up a direct deposit to receive {$400.00} bonus. The mailer addressed to me by my full name and specified a personal reference code. I have got interested in this offer and applied for the PNC checking account on XX/XX/XXXX. My application was instantly approved, and already within the first billing cycle I fulfilled the offer terms by setting up a direct deposit of {$5000.00} from my paycheck. However, after 90 days I did not receive {$400.00} bonus as it was promised in the offer terms. On XX/XX/XXXX, I contacted the PNC Customer Service with an inquiry about the promised bonus and received a confirmation that " the Promotional offer that was applied to the account entails that you would be eligible to receive a {$400.00} bonus if you have {$5000.00} of aggregate direct deposit ( s ) within 60 days of account opening ''. The agent also opened an investigation of why the bonus was not received. On XX/XX/XXXX, I was informed that the bonus was in fact denied on the ground that I received a similar bonus from PNC on XX/XX/XXXX and that " new checking accounts won't be eligible for the offer if the customer has been paid a PNC checking promotional premium in the last 24 months. '' I'd like to point out that ( i ) PNC did know for sure the history of my relationship with them when they sent me a personal invitation to open a new checking account and offered me a bonus back in XX/XX/XXXX ; ( ii ) the offer was addressed directly to me and mentioned my full name, and furthermore it said " Offer is available to intended addressee only ''. So it was a targeted personal offer directed to me. ( iii ) the practice of calling my name and offering me a bonus and then claiming that I'm not eligible for the bonus is deceptive at very least. Essentially PNC tricked me into opening a new account by promising a bonus and then denied the bonus. My attempt to contact PNC, explaining the situation and even sending them the pictured of their mailer offer, did not succeed. Hence I file a complaint here.
Company Response:
State: VA
Zip: 20148
Submitted Via: Web
Date Sent: 2022-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-01
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: We bought our XXXX XXXX XXXX XXXX in XXXX and purchased the vehicle through a loan with PNC Bank. We immediately filled out the automatic payment withdrawal form so that the monthly payments would be withdrawn automatically from our bank account. We continued to make this monthly payment for the reminder of the loan up until XX/XX/XXXX. When unknown to us, PNC did not automatically withdraw the last car payment in the amount of {$500.00}. We counted on their automatic system of payment to withdraw all the payments until the total repayment of the loan. We have recently learned that our credit score has been dramatically impacted due to this situation. PNC Bank did not protect our credit score. We went back to look at the final statements and notice that there was hardly any change from the second to last payment to the last one which is why it was nearly impossible to know that we had to make the final payment in person as opposed to all the other XXXX payments. Despite never missing a payment, this has now put us at a financial disadvantage to remain credit worthy. After learning of this we immediately made the final payment on XX/XX/XXXX, and now owe no more payments but out credit score has taken a dramatic hit. I think this is truly unfair. There should be bigger fonts and notice that the last payment needs to be made by the person as opposed to all other payments. All the bill stated was " Final Payment. Congratulations! This is your final auto loan payment. Your title will be transferred to you once your final payment processes. '' Any normal person sees this bill and entrust that the final payment will simply be withdrawn like all other payments within the lifespan on the loan.
Company Response:
State: NJ
Zip: 07208
Submitted Via: Web
Date Sent: 2022-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-01
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: We bought our XXXX XXXX XXXX XXXX in XXXX and purchased the vehicle through a loan with PNC Bank. We immediately filled out the automatic payment withdrawal form so that the monthly payments would be withdrawn automatically from our bank account. We continued to make this monthly payment for the reminder of the loan up until XX/XX/XXXX. When unknown to us, PNC did not automatically withdraw the last car payment in the amount of {$500.00}. We counted on their automatic system of payment to withdraw all the payments until the total repayment of the loan. We have recently learned that our credit score has been dramatically impacted due to this situation. PNC Bank did not protect our credit score. We went back to look at the final statements and notice that there was hardly any change from the second to last payment to the last one which is why it was nearly impossible to know that we had to make the final payment in person as opposed to all the other XXXX payments. Despite never missing a payment, this has now put us at a financial disadvantage to remain credit worthy. After learning of this we immediately made the final payment on XX/XX/XXXX, and now owe no more payments but out credit score has taken a dramatic hit. I think this is truly unfair. There should be bigger fonts and notice that the last payment needs to be made by the person as opposed to all other payments. All the bill stated was " Final Payment. Congratulations! This is your final auto loan payment. Your title will be transferred to you once your final payment processes. '' Any normal person sees this bill and entrust that the final payment will simply be withdrawn like all other payments within the lifespan on the loan.
Company Response:
State: NJ
Zip: 07208
Submitted Via: Web
Date Sent: 2022-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-01
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: i have a checking account with PNC Bank. on XXXX i filed a stop payment on an ACH withdrawal. On XX/XX/XXXX the money was withdrawn. I complained but their response was you need a minimum of 3 days, this was a weekend and my feeling is if they needed XXXX full days then they should NOT have taken the stop payment request. I escalated a complaint to the executive offices. they called me and i told them the story, she said she would research and call me back. of course she did not so i called her and left a nasty voice mail, so she would call me back. she did but nothing she can do for me. but she insured me the future would be handled. I called again yesterday spoke with a lady and she says it will be caught, i made extra system notes so it will be caught. i signed in this morning, guess what the ACH was pending. so i called, she said wait to see if it cleared and then i can dispute it. i escalated the complaint he said i would get a call in the XXXX i wanted to speak with XXXX XXXX the CEO and let him know they stole {$580.00} of my money in times that are almost impossible to afford to even live.
Company Response:
State: FL
Zip: 34608
Submitted Via: Web
Date Sent: 2022-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-01
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: XX/XX/XXXX I deposited a check from work in my account! They held it for 7 days! During that time bills were coming out of my account and I was told I would not be charged overdraft fees. Long story short its now XX/XX/XXXX! Ive had XXXX overdraft fees piled on. I WANT MY MONEY! PNC owes me {$250.00}! My account is negative XXXX! As soon as this is done I want the account closed Im done with them! Ive been assigned a Case manager and Ive left XXXX voicemails everytime I call it says agent unavailable. I want this taken care of!
Company Response:
State: FL
Zip: 32771
Submitted Via: Web
Date Sent: 2022-06-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A