Date Received: 2022-05-18
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: i wrote a check ( # XXXX ) to my doctors office for {$150.00} and mailed it on XX/XX/XXXX. The sealed envelope was picked up by my mail carrier but never made it to the doctors office. I noticed unusual withdrawal on XX/XX/XXXX, and the check was completely altered made payable to XXXX XXXX for {$1500.00} for back pay in XX/XX/XXXX. The numbers, letters and signature was completely wiped clean and altered by the criminal. The letters, numbers and signature did not match my handwriting, they were completely different. I notified the bank, PNC through the customer service line and they informed me it usually takes 2-3 weeks to resolve this matter. I received the affidavit of Altered Check 1 week later. I had it notarized as instructed by my branch in XXXX and they faxed it back to their offices that handle such matters. They also informed me there is no signature matching within their check processing systems. Not hearing anything, I started calling the bank on XX/XX/XXXX. I was able to reach XXXX XXXX who informed me he couldn't get a hold of me ( with one phone call ) and mailed a letter to my home which I haven't received yet. The purpose of his call was to inform me that he was my case manager. Two months had expired and I have not heard from anyone at PNC at this point. Having been with PNC for more than 6 years with over {$100000.00} in deposits between trust, checking and savings accounts, I was dismayed at the customer service to say the least. On XX/XX/XXXX, after a visit to a different branch, I spoke to XXXX XXXX at the XXXX location. That day, I wrote to the CEO, XXXX XXXX to escalate and try to get responses to the delay and after more than 2 months, I have not received a provisional refund. I was also surprised to learn from the Washington XXXX that criminals are stealing mail from the USPS and altering checks. As I receive almost daily updates from PNC regarding loans, credit cards, online scams, etc., I am extremely disappointed that I have not been alerted by PNC to purchase more secure tamper proof checks and / or ink that can't be altered. PNC has failed in their fiduciary duties to protect my funds in their bank.
Company Response:
State: MD
Zip: 20785
Submitted Via: Web
Date Sent: 2022-05-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-18
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: I purchased a used XXXX XXXX in late XXXX, with the first payment due for the PNC Bank auto loan in XX/XX/XXXX. Since the very first time I tried to pay online, nothing has worked correctly. I have to call in and spend time on hold every month to make my payment over the phone. Today, it was my external XXXX XXXX account that had an error message on the XXXX website. I suspect PNC is either intentionally not correcting these issues to cause people to set up PNC accounts and deposit funds for payments, or they are intentionally causing the issues for the same reason. XXXX months is more than enough time to solve software problems, PNC has run out of time and excuses.
Company Response:
State: VA
Zip: 20165
Submitted Via: Web
Date Sent: 2022-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-17
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: On XXXX XXXX. 2022, I called XXXX XXXX support because of a problem with my computer. The first agent said he needed to transfer me to another agent. The second agent worked on my computer remotely and said I needed a XXXX upgrade which cost {$290.00} which was good for 2 years and then I would have to pay again. I gave him my PNC Bank credit card info for the service. I went into my account and noticed a {$300.00} charge to XXXX and 2- {$100.00} XXXX XXXX cards which I didn't recognize. I was having the same problem with my computer so I called XXXX XXXX and told them my computer wasn't fixed and told him about what had happened previously. He said that my XXXX XXXX XXXX with XXXX XXXX covered their services and I should not have been charged and he fixed my computer. I then called PNC and told them to cancel my card and issue a new one and told them about the fraudulent charges. PNC went back and forth on relieving me of responsibility for the charges. At first they took off the 2- {$100.00} charges, but not the {$300.00} charge. I called them and and got them to take off the {$300.00} charge. Then it showed back up on my next statement and I called again. They said it was under review and they would contact me. They sent a letter saying that they weren't going to relieve me of responsibility of the {$300.00} charge. They said they needed more evidence. I had made a report about the fraud to XXXX XXXX the day after when I called about my computer not being repaired. Since that time, I have called XXXX XXXX approximately a dozen or more times trying to get the report or have them take responsibility and no one will send me the report that they took or let me speak to anyone about fraud. I have also went to XXXX XXXX 's online forum and got similar responses. No one will accept responsibility. I would like PNC Bank to be held responsible for fraudulent charges to their bank cards.
Company Response:
State: KY
Zip: 40383
Submitted Via: Web
Date Sent: 2022-05-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-17
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: Ive had issues with PNC Bank since they acquired XXXX. I would have NEVER chosen them after the 8 month experience I have had. Since XXXX of XXXX, I have not been been able to log into my account via mobile or desktop to pay my bills. Finally I was able to just pay the balances through the phone which inconveniences me because I have to wait on the line. Moving forward to XXXX when I finally had access to log into my account I would be denied of adding external checking accounts and errors would appear on the desktop version ( mobile does not permit adding external accounts ). It was implied it would be easier if I would just create a checking account with them, in which I do not need. When I reported this issue with them they brought up to tier 3 support and told me that they would call me back. I never received a phone call or email in regards to the case. On my final decision to just continue to make payments via phone, I go ahead and make a phone call and pay with an automated option. I paid for the balance, the money was removed from my external checking account, and later then deposited back and then was sent a later that the payment did not go through. PNC has made it impossible to pay for credit card bills unless you have a checking account with them and that is predatory. I finally called again last Monday to pay the remaining balance and asked the agent to ensure that if I pay that balance it goes through first ( this is voice recorded on their end ) and proceed with cancelling my account. I was assured that would be the case. One week and one day later, no balance has been removed for my last payment, and the account is closed so I am unable to log in to see what is the hold up. I have worked so hard to raise my credit score over the years, and am mortified to see it go down due to PNCs negligence. Please help me, I do not want this to happen to anyone else. They do not value their customers, most especially anyone that came from XXXX.
Company Response:
State: TX
Zip: 78752
Submitted Via: Web
Date Sent: 2022-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-17
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: As a member of PNC bank for nearly 25 years, I had never been so humiliated, embarrassed and hysterically afraid in my life! I visited my local PNC branch to withdraw an undisclosed amount of cash from my savings account to purchase a vehicle on XX/XX/2022. I noticed all the offices were occupied with customers or empty so I preceded to wait in line for a teller. There were 2 customers being waited on with the 2 tellers behind the counter, 3 customers waiting in line ahead of me & 3 others that I noticed come in after as I was waiting. The line was moving quickly up until my turn. When the teller called me up, I handed my Drivers License, Bank Card & withdrawal slip. She confirmed with me the amount and kinda stalled typing something in the computer. As I waited, I noticed a couple offices had cleared of customers. One of the ladies came out & went behind the counter looking at me & the tellers computer as she bypassed us. Then the teller says she needed to count the funds. I watched her walk to the money counting machine behind her to count. When she returned back to the computer she begin typing something again. At that time a gentleman came out of 1 of the offices to approach her. She explained to him that I was attempting to withdraw & disclosed the amount. He looks at me, says okay then started typing something then walked back towards his office. About 3mins. Im looking in the mirrors above & notice the customers that were behind me already gone & others in line but also notice the police was called & were piling through the lobby doorway. A couple XXXX men cops & a XXXX XXXX women cop whom approached the counter right next to me. As they were coming in the teller then decides to start counting the money out to me. I was so frantically nervous although I had done nothing wrong, I lost count. I could see the cop looking at me as if she was trying to intimidate and then hear someone telling her it was a false alert. I asked the teller to start over counting. And, tried my hardest to keep my composure. I felt like I had been in there for nearly half an hour to 45 mins., my fianc who was waiting in the car, also noticed I was the only customer not coming out & tried to rush in to see if I was okay when he saw police. I was terrified to leave when my transaction was complete hoping the police wasnt waiting. That day when I returned home, I called to file the complaint with PNC crying frantically over the phone. The incident put me in an anxiety attack. The gentleman I spoke to assured he would submit it as an escalated discrimination incident. He seemed to agree that the alarms do not just falsely alert police. He also assured that someone would call within 2 days NOT email. Its been 2 months and I received no call. An email was received the same day of the incident which stated they were unable to reach me by phone & that email communication was unsecured. When in fact they never called. I followed up by calling at least 5 days to assure the complaint was still open & responded to the first email twice with no return. Its been nearly 2 months now and PNC has not resolved. Without question they owe me an apologize for how I was treated and compensation for their wrong doing. This was definitely a bias and absolutely unjust act by PNC.
Company Response:
State: IN
Zip: 462XX
Submitted Via: Web
Date Sent: 2022-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-17
Issue: Fraud or scam
Subissue:
Consumer Complaint: I got money stolen from me and seems like no one is helping on getting it back. I am also doing a police report. This happened back in XXXX and i am still fighting it. I got an email to transferred my 20 percent down to who i thought was the title company and it end up being a fraud and i lost all that money and seems no one is helping us. XXXX XXXX title was the title company and they didn't help me- even though the email was using their logo and things. I am afraid this is happening to other people and they are not helping. I tired getting the money stopped from my old bank, XXXX and they were no help. I canceled the bank... I am hoping the police can help but also wanted to try you guys. this was XXXX, XXXX Seems like the title company, bank and no one cares or what to help me get this money back. Its sad that people get away with that much money and no one is helping on getting it back. I almost lost a house and i have kids and just ddoesnt seem like no one wants to help/ thank you
Company Response:
State: OK
Zip: 73064
Submitted Via: Web
Date Sent: 2022-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-17
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Problem with personal statement of dispute
Consumer Complaint: XXXX is reporting my score at XXXX after it was showing at XXXX in XX/XX/XXXX. The drop does not reflect the ontime payments or the age of the deragatory marks which are more than XXXX XXXX XXXX. Furthermore, all the accounts have been settled during Covid with XXXX balance. The only loan is mortgage - a basic of the average american. That loan is paid every month as per schedule with taxes. Th credit score has fluctuated more than XXXX points from XX/XX/XXXX which is a blatant misuse and breach of personal financial information. It belies the fact that I have been able to obtain rental housing, have XXXX jobs in XXXX XXXX XXXX all of which require both : background check and credit score. XXXX is accessing information and sharing it indiscriminately during Covid and the economic crisis at this time.
Company Response:
State: DC
Zip: 200XX
Submitted Via: Web
Date Sent: 2022-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-16
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Was not notified of investigation status or results
Consumer Complaint: On XX/XX/2022 I applied for business credit with PNC Bank. I was told that my request was denied. I asked for the letter stating the reason and they claimed that it was mailed to my address on file. The address that they have on file is correct because I received bank statements. I asked to express mail the information and they agreed. They promised to express mail to me and the sales associate XXXX XXXX at the PNC Branch located on XXXX XXXX in XXXX XXXX XXXX. I have not received the information.
Company Response:
State: NJ
Zip: 08002
Submitted Via: Web
Date Sent: 2022-05-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-15
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: CFPB Write up n accordance with the Fair Credit Reporting act XXXX Account # XXXX, has violated my rights. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions XXXX XXXX XXXX. XXXX XXXX Account paid full charg off. 1 XXXX XXXX XXXX, mi XXXX
Company Response:
State: FL
Zip: 341XX
Submitted Via: Web
Date Sent: 2022-05-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-14
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On Friday, XX/XX/XXXX XXXX XXXX dollars were withdrawn out of my savings ( {$6000.00} ) and checking ( {$1000.00} ) accounts on PNC bank. I am left with only about {$200.00} dollars left on my account and after taking to a representative for about 2h on XX/XX/XXXX ( could not get in touch with the bank during the night on the XXXX ), no solution was posed on a near future. I am left with {$200.00} for the foreseeable future, considering everyday bills, food, etc. This is the second time something like this happens with PNC this year- last time was in XXXX, when I got a call and had to close my old account and open a new one, with a new credit card and etc. Fortunately they were able to prevent any money being taken out in XXXX, but not this time. The bank is supposed to be a safe place to store your money, how is it possible that a random person goes into a PNC branch and cleans out someones account and the bank representative did not even know where it had happened? How is it possible that I am left with no solution, no money and no empathy, even when I took all of the steps asked in XXXX to prevent this from happening again?
Company Response:
State: PA
Zip: 19464
Submitted Via: Web
Date Sent: 2022-05-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A