Date Received: 2022-06-11
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Hello my name is XXXX XXXX this is a pretty intricate problem. What Im experiencing is I got an interest only Home equity line of credit in 2006 right before the first mortgage meltdown.. so Ive been paying interest only on {$100000.00} for the past almost 17 years! when I do the math Ive paid pnc back substantially more money than what I borrowed!! The institution in question is PNC Bank if you remember PNC Bank was national city Bank! PNC bought all of national city toxic assets all the. while I was paying interest only loan for the past 17 years and when I talked to pnc they refused to give me the bank statements going back to the inception of the loan nobody will help me, nobody wants to talk to me, they just want me to keep paying {$750.00} a month which none of it goes to principal as per the interest-only.. so my complaint is PNC has made roughly {$140000.00} over the maturity of this interest only loan and the only reason I havent stopped paying on it is because I dont want to ruin my XXXX credit score on the XXXX scale # XXXX, but I dont think I should be responsible for any more of this money because its been paid back already this is my complaint they refuse to send me the monthly statements since the inception of this interest only loan my name is XXXX XXXX my phone number is XXXX I need help as economy is tanking right before our eyes I dont think I should be responsible for any more of this money Ive been paying for the past 17 years to the tune of {$750.00} a month
Company Response:
State: FL
Zip: 33405
Submitted Via: Web
Date Sent: 2022-06-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-10
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: PNC BANK REFUSES TO HELP COLLECT A XXXX DEBT THAT A FRAUD CAR SALE HAS CAUSED ME A CONTIUED LACK OF MONEY I CALLED 4 TIMES ON XX/XX/10 AND WAS EITHER HUNG UP ON OR TRANSFER DROPPED AFTER 45 MINUTES AND BANKERS NOT ONCE TRIED TO CONTACT ME BACK,.
Company Response:
State: AZ
Zip: 85035
Submitted Via: Web
Date Sent: 2022-06-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-10
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: On XX/XX/2022 my husband and I applied for a HELOC at PNC bank in XXXX, IN. The loan XXXX XXXX XXXX completed the application on her computer and we then signed the paper work. The next day we received and email from the loan XXXX in charge of our application, XXXX XXXX. We were told the process would be that they would do a home appraisal and then submit it to their underwriters. I don't have the exact date but somewhere near the beginning of XXXX we received a congratulations letter stating we were initially approved pending the appraisal. The bank told us to receive the amount of loan we were asking for we would need a minimum {$250000.00} home value for a {$110000.00} HELOC. Our appraisal came back at {$250000.00} as is and higher once the project was completed. On XX/XX/2022 we received another email stating that our loan application had been closed. I emailed XXXX XXXX asking her what that meant, thinking it meant we are about to sign for the loan. She wrote me and said their was not enough equity in the house. I wrote back saying I was confused that we only needed {$250000.00} and he had more than that. She wrote me back and said it was actually denied because our home is an A-Frame house and PNC does not loan on A-Frame type houses. I said why didn't someone say that 2 months ago. We would have never applied for the loan if we had known that. There is no way to hide the fact that it is an A-Frame house. I told her I would be reporting this to the necessary Federal agency. On XX/XX/2022 I received a phone call from someone named XXXX. I told her I was driving to a doctors appointment and would not be able to write anything down, she told me she would send her personal information to my email. She verified my email address with me. She tried to mislead me that it was our fault about the A-Frame and I told her that was absurd and that we would have never applied had we known the policy. She said she would investigate it and get back with me today, XX/XX/2022. I did not receive XXXX 's personal information nor have I heard anything from her, yet. We have wasted 2 months and interest rates have now doubled since we signed the original loan documents. The fact of the A-Frame should have came up at first meeting then we could have walked away and went to a lender that did approve our type of home. Now we are looking at higher interest rates and that is not right. We have been a customer of PNC for quite a few years and we are looking into moving to another bank.
Company Response:
State: IN
Zip: 460XX
Submitted Via: Web
Date Sent: 2022-06-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-10
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I took a Home Equity Line loan from PNC mortgage. The loan had a principal balance of {$42000.00} and a 3.5 % interest rate. This gave me a payment of $ XXXX monthly. I fell behind on my HELOC during the pandemic when my income was negatively affected. When my income stabilized and we had adjusted to living with COVID I called my lender and asked for assistance I was offered a repayment plan with a 6 month payment of {$1800.00}. I advised that I work in a commission based job and that was unaffordable. We then sent in a full modification package that included my pay stubs, my modified first mortgage, auto loans and a full description of our monthly expenses. On XX/XX/2022 PNC offered me a modified payment of {$1000.00} for the remainder of the life of the loan. I have included my paystubs and the offers from PNC in this complaint. Not only does my income not support this payment without commissions which are not guaranteed but it is also almost 3 times the amount originally agreed to. I then asked for a second review and PNC would not adjust the amounts. I would not have signed a loan with this monthly payment. I do not believe that PNC should be able to triple my payment when I sent information that it was not affordable. I have also included the successful modification with XXXX.
Company Response:
State: FL
Zip: 33458
Submitted Via: Web
Date Sent: 2022-06-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-10
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I am a long-time customer at PNC Bank . On XXXX XXXX XXXX, I attempted to make a XXXX transfer of {$500.00}. In error, two digits were transposed. A few days later, the recipient called to inform me they had not received the funds yet, which prompted me to call the PNC bank to report the issue as soon as possible. Prior to contacting PNC Bank, I tried reaching out to the phone number the funds were sent to in error and had no luck. PNC Bank took in my XXXX dispute and advised me an investigation will take place and someone would contact me. As of today, XX/XX/XXXX, no one from PNC Bank has reached out, however I received a letter dated XX/XX/XXXX stating my claim was denied because according to their investigation, " The Transfer was valid and processed as instructed ''. I decided to contact PNC Bank to inquiry about the claim determination and to understand how this " investigation '' was handled when they never called me. I spoke to someone named XXXX, she transferred me to someone else named XXXX. XXXX then told me that the investigation was done by validating the information I had input while the transfer was being done through the online banking portal. To my surprise, I can not understand how they considered this an investigation because I told them it was a valid transfer that I was making, however it was sent to the wrong person ( I guess, I conducted my own investigation ). I also questioned her about how PNC Bank protects their customers from situations like this, and if there is no protection for the customer, then why are they providing such service? She stated the service is protected, however only for Unauthorized charges, which makes absolutely no sense to those who are conducting authorized transfers. She then transferred my call to someone named XXXX which stated she would escalate my complaint and have someone call me. As a long-time customer, I shouldnt feel the need to be treated this way ; I made a mistake and did what I thought was RIGHT, but here I am- out of {$500.00} because PNC Bank offers a service at the expense of their customers. PNC Bank shouldnt promote a service they can not back up or offer consumer protection- this should be illegal. I would like for the {$500.00} to be credited into my account as soon as possible- thank you. I can be reached by phone XXXX or email XXXX XXXX
Company Response:
State: NJ
Zip: 07201
Submitted Via: Web
Date Sent: 2022-06-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-10
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: In applying for a refi on my current home a lien comes up on my record. The mortgage holder is no longer in business and I'm getting the runaround from contacts listed as who to contact (XX/XX/XXXX ). I need this lien removed so I can proceed with my refi, I just need to know who has it and how I can address it. Below is a copy of a cover letter which was sent to PNC XXXX XX/XX/XXXX. Responses came back to me saying no lien info was available. Here is the letter sent-minus the referenced exhibit attachments : To whom it may concern, On XX/XX/XXXX, we purchased our current home at XXXX XXXX XXXX, XXXX, Michigan, XXXX. We borrowed {$300000.00} on the first mortgage and {$75000.00} on the second mortgage, financing was through XXXX XXXX, a Division of XX/XX/XXXX XXXX XX/XX/XXXX ( Exhibit A-copies of both mortgages attached. ) In XX/XX/XXXX, both mortgages were transferred to XXXX XXXX XXXX XXXX ( Exhibit B-copies of both assignments attached. ) On or about XX/XX/XXXX, the first mortgage was assigned from XXXX XXXX XXXX XXXX to PNC Bank, a XXXXXX/XX/XXXXXXXX XXXX XXXX XXXX XXXX ( Exhibit C-copy of assignment attached. ) We have only been making one mortgage payment to XXXX XXXX XXXX. Our current mortgage statement balance leads us to believe that at some point the second mortgage was combined with the first mortgage ; however, both liens are still appearing on our title. See attached Exhibit D- copy of current mortgage statement AND attached Exhibit E- page from our title work reflecting two liens. We are trying to refinance our home and need documentation to support the second lien is not in place. We are requesting any and all documentation regarding the transferring of our loans from XXXX and XXXX. In addition, requesting any documents or activity between XXXX and XXXX that would have resulted in the second lien being dissolved or combined into the first.
Company Response:
State: MI
Zip: 480XX
Submitted Via: Web
Date Sent: 2022-06-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-10
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: To Whom it may concern. RE : PNCXXXX XXXX XXXX, XXXX VA XXXX XXXX NUMBER XXXX My name is XXXX XXXX and I bought this property a while back in XXXX. This letter is to complain about the way and manner that PNC bank has handled and is handling the sale/repossession/foreclosure and or short sale of this property. I fell into hard times that caused me to reach out to PNC Bank that I was unable to afford my mortgage any longer. They locked me out of this home since XXXX. Since, that period, I enlisted into the XXXX XXXX as a low-rank enlisted XXXX with no rating. I have since been deployed and moved around the country for duty. It has been extremely hard to keep up with rent and mortgage and other financial challenges I have experienced during different periods, in the past years. After plenty of communication between PNC and me, they asked if I wanted the house to be foreclosed on and I said yes, they came back and asked if they should process a short sale, to which I responded, please do whatever you need to do, to take back the home. They requested several documents of proof of hardship, which I faxed and emailed over several different hardship applications and paperwork, but PNC always claimed, they never received any of the applications. PNC MORTGAGE bank gave me many foreclosure dates and they continuously change those dates. Eventually, I left the coast for duty and PNC MORTGAGE BANK proceeded with placing this delinquency on my credit for 7 whole years. Eventually, it fell off my credit, and I was able to purchase another home for my family of XXXX. Late last year, out of the blues, PNC reached out to me again and started the whole conversation about short sale/foreclosure all over again. I spoke many times with PNC but met a brick wall. I finally sought the help of a realtor who became a designated agent for me, and they started giving her the same runaround I had received from them in the previous years. I spoke with the PNC bank severally about this, and they repeatedly told me to write several hardships letters and fill out PNC BANK forms sent to me by the banks representatives. I have submitted multiple hardships forms and my real estate attorney has made several efforts to contact the PNC mortgage and sent in many offers for the purchase of the property from potential buyers. PNC ignored every attempt to speak with the staff about potential buyers proposals. My realtor eventually advised me to seek the help of a Real Estate Attorney, and I did contact XXXX XXXX to reach out to PNC Bank, on my behalf. As of today, PNC bank has told my attorneys that theyre unable to process the short sale application. They advised me to reach out to your office for assistance in this matter. Please I need help. Thank you in advance. Phone # XXXX
Company Response:
State: VA
Zip: 23435
Submitted Via: Web
Date Sent: 2022-06-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-10
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: I refinanced my XXXX XXXX XXXX which I financed with PNC Bank. Around XX/XX/XXXX, I refinanced my vehicle with XXXX XXXX. Without being notified, PNC Bank received the pay out check for my vehicle from XXXX XXXX and cashed the check through their accounts. The check was sent back to an address for XXXX XXXX who could not locate or retrieve the check for over 3 months. During this period of time, neither XXXX XXXX or PNC Bank contacted each other. After my own efforts of due diligence, I learned of late payments that accrued on my PNC Bank account. In addition, XXXX XXXX contacted me after multiple complaints, that the payout check from PNC was returned and sent to a branch that XXXX XXXX was not aware of. XXXX XXXX then took the payout check, cashed it and closed my account with XXXX XXXX who had issued me a lower rate and cheaper car note payment than PNC. After I contacted PNC, they told me to contact their PNC Bank Consumer Credit Bureau Investigation Department to inquire on how to have the late payments removed. Due to these late payments, my credit score has dropped significantly due to a lost check which was sent from PNC to XXXX XXXX. I now have to pay a higher car note with higher intrest rate and my recourse is only to re apply to have my credit ran again with hard inquires.
Company Response:
State: LA
Zip: 70363
Submitted Via: Web
Date Sent: 2022-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-10
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: So, I have things on my pnc statement that I didnt do, XXXX inquiries about charges that I didnt make and a check that was tried to be cashed or put in my bank account and several other things on my phone such as texts and fraudulent emails and places that I have never purchased from so right away I changed passwords and anything else I could change and than I started calling companies and going to places and told them my phone was hacked and I called the number for pnc and told the associate that my phone was hacked and they said that they couldnt do anything and gave me no information except to go into a pnc branch and talk to someone so I went to the PNC that was closest to me and actually where I had opened the account about 8 months or so which is on the corner of XXXX XXXX and XXXX XXXX in XXXX XXXX XXXX XXXX Fl and talked to the teller and she said I would have to wait to talk to a banker.I cant remember the ladys name but I told her about my phone being hacked and she said what do you want me to do about it as she looked up my account, I told her that for a couple days, I had been trying to figure out what information that I had to change on my account such as passwords and security questions and that the associate on the pnc phone told me to come in and I would be helped.She asked me all these questions about how I thought my phone was hacked and that I had been going around to the different companies thatI thought had been compromised and calling other companies about this hack.She told me that, she could see disputes and I said, yes, I saw that also when I looked into the owner online banking and that I did not make those disputes, she said well there also is a check that you tried to deposit by taking a picture of the check and I told her that I did not do that because I didnt as well as I didnt do any disputes and up here that you did it and I said Im telling you my phone was hacked and that I have to go to these other companies and get things straight or call him on the phone and that I am in the middle of trying to switch everything my passwords and security questions and anything else that and she said well it shows here that she did it and I said Im telling you my phone was hacked and that I have to go to these other companies and get things straight or call him on the phone and that Im in the middle of trying to switch everything my passwords and security questions and anything else that needs to be switched and that I called PNC and they are the ones that told me to come into the branch. She said oh I see that you made sure when you open this account that you did it online, I said no, I came into this branch and talk to a gentleman up by the front where the tellers are, she said no she said look at my computer here it shows that she did it online, I said I am a XXXX patient which I am for XXXX years and on XXXX for XXXX years but I remember talking to A Man and him giving me my bank card the debit card and that he set me up with everything, she told me no theres no way I look at my computer and again I told her look I know what way I made the account I remember the man if he was in there right now I would pointing out but he was not in there right now, she said basically that I was lying I said no the XXXX yeah makes me forget some things but I remember distinctly A Man helping me right up at the tellers whenever I open the account. She said well you tried to deposit a check I said no maam I have not received a check in years and I have not tried to deposit a check here at PNC or any place for that matter I get direct deposit from Social Security because of not only XXXX XXXX but other XXXX that I have! She said well I dont know what you want me to do for you but once this investigation goes through youll probably be charged for these disputes, and I said why would I be charged for things that I didnt do, she said because you probably will be, I said so when somebody hacks your phone and has all your information I have to pay for it? She said yes so what do you want me to do about it I said well maybe I should close this account and get another account so that it got different numbers and everything she said no that it would not help anything! I said so what should I do and she said and her exact words were go to another bank and open your account and close out your PNC account. I said what are you talking about why would I have to just go to another bank she said because it wouldnt matter if you got a different account if they got your your information than you would be best just to go to another bank! So, usually when so many works for a company, they want your business, but she insisted that I should start looking around for another bank and leave PNC, I feel as though I was discriminated against because I dont make much money she was very rude and asked mean it XXXX Patient I am supposed to stay positive and all this lady did was give me negative like as if I was a piece of dirt to her so I said this is ridiculous why would I have to pay when I got hacked she said you just well! She said what do you want me to do about it again, I said well at least give me a different debit card and she said oh I can do that and she said thats all she would do and that she just wanted me to go get another bank account ata different bank, now Ive gotten letters saying about these things that I didnt do, I have a letter that shows a check that has not my signature on it I dont write like that at all and now I am being charged for these disputes that I didnt even make, evidently the check that someone tried to deposit was denied which was good because that is not my signature and I never did that!! I was so upset over all this and me being a XXXX patient and trying to stay positive I try not to get upset but now that everything is trying to be taken away from me by your bank as I only get XXXX and how rude this lady was and I dont even know if you guys are even going read this email but I decided to go ahead and write it, I have sent multiple things to the Federal Trade Commission due to the hack on my phone as well as I still am receiving fraudulent texts and emails from other companies excuse me supposed companies! So now I have decided to bring all this to your attention if anybody even reads this, even though I have no lymph nodes in my right arm and it hurts to write things I am going to make copies of the letters that Ive received from PNC and I will send it to the federal trade commission and any other place that deals with hacks! I will be closing PNC down as the lady just about commanded me to do and I have nothing good to say about PNC! The man that originally helped me open the account for me Was very nice, unlike this lady! I have never ran across a company where an associate tells you that they dont want your business until now, usually companies want your business, I am very upset about everything and its hard enough with my XXXX and XXXX and all, I dont need somebody not wanting my business and not wanting to help me! The dates of the disputes and fraudulent check is XXXX XXXX
Company Response:
State: FL
Zip: 34653
Submitted Via: Web
Date Sent: 2022-06-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-10
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: XXXXPNC fraud prevention contacted me, XXXX had a fraudulent charge. Card/account was closed. I had autopayment set up to pay this credit card from my PNC checking acccount monthly. Fraud person told me not to worry, that I could set up auto pay once I received my card. Couldnt access the account until I received the card and activated the card. XXXXaccount payment due date XXXX-I finally receive the replacement card, I activate it, and select to pay statement amount. Slightly less than {$4000.00}. I paid the card in full, minus a late fee I was charged for not paying on XX/XX/2022. XXXXcall to dispute late fee and now about {$46.00} in interest charges on the account that I paid off on XX/XX/2022. Spoke with PNC customer service. They said the late fee was removed, but reminded me to make my payments on time. I explained the situation and told them it was not Normal, and to check my account because I always make payments on time due to having autopay. Explain situation to them, they refuse to remove Interest charges. I speak with two supervisors about this situation, first one the call is droppedI call back but cant be transferred to that person again. I get a second supervisor who is extremely rude, and tells me its my fault for not paying the balance off in full by XX/XX/2022. I remind her I couldnt. She says it doesnt matter, I have to pay it due to having a balance that was t paid in full for at least the last year ( even though I pay monthly, and the final in full payment should have contained all interest due ). XXXX have closed the account. Supervisor 2 refuses to give me her manager to speak to, refuses me contact information to speak to him or to file a complaint, informs me to mail the complaint-proceeds to give me a fake mailing address. I now have no way to file a complaint with them, and it remains unresolved. Also, in their account files that have it written that my old account balance was transferred on XX/XX/2022 and I am not sure how that happened since the account was closed due to fraud until XX/XX/2022.
Company Response:
State: OH
Zip: 45240
Submitted Via: Web
Date Sent: 2022-06-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A