Date Received: 2022-06-22
Issue: Other transaction problem
Subissue:
Consumer Complaint: I have had my Bank wire money to an account in XXXX it was never received, and now I was told that that money is not guaranteed to get back to me. I have done many wires in the past not sure if this is because of amount??
Company Response:
State: FL
Zip: 32967
Submitted Via: Web
Date Sent: 2022-06-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-21
Issue: Charged fees or interest you didn't expect
Subissue:
Consumer Complaint: I have an Agricultural Line Of Credit with PNC Bank that was opened on XXXX. The Line Of Credit renews on an annual basis. At the time of commencement of the loan, the Disbursement Request and Authorization form stated that the annual renewal fee was to be {$100.00} ( Figure A ). The annual renewal is conditioned upon payment of the annual fee ( Paid for by Cash ). PNC is currently in the process of phasing out its Agricultural lending business. When I was made aware of this, I decided to refinance with a local bank close to our Farm. I received a payoff letter for the PNC loan on XX/XX/XXXX in which they disclosed that we owed annual fees of {$870.00} for 5 unknown years for each year ( Figure B ). The payoff letter does not designate which years the {$870.00} is associated with. We called PNC on several occasions and discussed the annual fees charges with the Loan Officer, Local Branch Manager and the PNC complaint department. Our first question was to ask when the change was made to the annual fee from the original agreement of {$100.00} to {$870.00}. PNC has not been able to provide any documentation that we were ever notified of the change, and more importantly, that we agreed in writing to the annual fee change. PNC effectively unilaterally modified the agreement without notice to us. The only document PNC has provided is a copy of a Renewal Letter dated XXXX that states : " This renewal is conditioned upon your payment of the annual fee of {$870.00} ''. I worked closely with the 3 or 4 PNC Loan Officers that were assigned to our account, over 9 years, and the annual renewal of the Line Of Credit was renewed each year, without a cash payment for the annual renewal fee, except XXXX and XXXX, see below. Going forward each year after renewal, we continued using the Line Of Credit. The only communication I received from the current loan officer, at the time, was that the Line Of Credit was renewed and we could keep drawing the funds finance our cattle inventory. My records show that we paid {$250.00} on XXXX and {$300.00} on XXXX, for annual fees. I also have an email from one of my Loan Officers dated XXXX stating he was looking into reducing the annual fee from {$300.00} ( Figure C ).
Company Response:
State: IN
Zip: 471XX
Submitted Via: Web
Date Sent: 2022-06-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-19
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Hello, I have been disputing a 30-59 day late payment for XX/XX/2022 from a personal loan to all 3 major credit bureaus and PNC BANK directly . They do not correct the inaccuracy. This information is unacceptable.
Company Response:
State: CA
Zip: 92324
Submitted Via: Web
Date Sent: 2022-06-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-18
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I am trying to order myself a list and also get some personal items and my bank has blocked me from unlocking my card I am stuck trying to get home into the store to get personal items there is no disclaimer on their website about service being disconnected at this time Im taking screenshots of everything this isnt the first time that this is happened and theres no end of when this is going to be fixed or notification in an email saying that this is going to happen so now Im stuck in the middle of nowhere trying to figure out where Im going. Pnc bank is responsible.
Company Response:
State: MN
Zip: 55408
Submitted Via: Web
Date Sent: 2022-06-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-18
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: The PNC Bank and affiliated credit cards services failed to provide me with the amount due under the promotional offer for their Cash Reward Credit Card to which I subscribed in XXXX of XXXX. I complied with the requirement of making above {$1000.00} in purchase per statement for the 3 first billing statements after opening my account. Such compliance was verified in Bank branch and on the phone with a credit card representative. The payment of the {$200.00} promotional reward offer should have been made on XX/XX/XXXX, after completion of the offer. Seeing nothing on my account, I decided in XXXX of this year to check in branch what was happening. There we called the credit card services who said on speaker that the amount should be credited on my XXXX bank statement. In XXXX, seeing nothing on my account, I went to the bank branch again, and there they told me that some delay were present, and I should wait until XXXX. Then my XXXX statement came, and still nothing. I decided to file a complain with the credit card department, who reached to me earlier this week, and told me that it should appear exactly on XX/XX/XXXX. As of today, the promotion still was never credited on my account, and I spent more than XXXX dollars for nothing, as I did rely on the credit card offer to open my account.
Company Response:
State: IL
Zip: 60657
Submitted Via: Web
Date Sent: 2022-06-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-17
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: PNC has an online bill payment system. There are options on the frequency of payments. The monthly option- allows a single monthly payment. The bi-weekly option sends XXXX payment every XXXX weeks. The XXXX XXXX option is not working as expected. The twice monthly option does not allow picking the dates of each payment - only the first payment - and the XXXX payment for the month is sent exactly XXXX weeks after the XXXX payment. This is not a true twice monthly option. This is the biweekly option disguised under a misleading category of twice monthly. I called the bank and they confirmed that a twice monthly payment would be sent XXXX weeks after the XXXX payment date. When I explained that this was not a twice monthly option- they had no other solution. I had to create a manual workaround to pay XXXX bills twice monthly.
Company Response:
State: IN
Zip: 46236
Submitted Via: Web
Date Sent: 2022-06-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-17
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: On XX/XX/2022, due to someone hacking my SS account my XXXX benefits were deposited into a prepaid card account with PNC Bank. After numerous phone calls by SSA and myself bank refuses to help. Bank should have never accepted funds and should return them to SSA so that they can be reissued.
Company Response:
State: LA
Zip: 714XX
Submitted Via: Web
Date Sent: 2022-06-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-16
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Was not notified of investigation status or results
Consumer Complaint: I have received an email on XX/XX/2022 from XXXX XXXX ( Executive Client Relation ) at PNC ( after I file a complaint with CFPB and FTC ) stating that I will send a written response via CFPB. Also, you will be getting a fraud packet in the mail to complete with the requested information. I completed the Fraud Packet and send it back but still I haven't heard anything from them. Now the fraudulent account ( Act # XXXX ) I disputed showing as a charged off account on XXXX with balance of {$15000.00}, on XXXX with balance of {$15000.00} and on XXXX with balance of {$15000.00}. My Initial report numbers with CFPB and FTC are listed below. CFPB Complaint # XXXX FTC Report # XXXX Please help me resolve this issue and have PNC to remove this account from all three major credit XXXX XXXX, XXXX and XXXX.
Company Response:
State: TX
Zip: 78754
Submitted Via: Web
Date Sent: 2022-06-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-16
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On today XX/XX/2022 I went to your PNC Branch XXXX XXXX XXXX XXXX XXXX Pa XXXX. And upon my entrance I was given a mask from the front desk Customer Service Represenative stating that Masks are mandatory at all PNC Banks however the XXXX female customer in front of me did not have a mask on and neither was she told to put one on. Sadly theres been nothing but complaints against this ridiculous neighborhood Bank which had improved but now theyre back to their poor misconduct. And if this continues our XXXX XXXX XXXX will request that they be removed from our community
Company Response:
State: PA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-06-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-16
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I made a payment over the phone with a PNC bank representative on XX/XX/2022 of {$95.00} to pay my PNC Points credit card account ending in XXXX. The payment was processed, however, later returned days later as an invalid account. I called PNC to resolve and after their investigation, they determined that the representative had made an error when entering my payment information into the system, despite my giving her accurate payment details. This was resolved and determined to be a PNC bank error, however, it is still showing on my credit report as being 30 days late on my payment for the month of XXXX despite my making my payment on time.
Company Response:
State: GA
Zip: 30213
Submitted Via: Web
Date Sent: 2022-06-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A