Date Received: 2022-06-28
Issue: Fraud or scam
Subissue:
Consumer Complaint: XX/XX/2022 I made a purchase online XXXX XXXXXXXX XXXX XXXX/ for {$490.00}. They said I would be provided with a tracking number once purchase was made. I tried contacting daily for the number and finally they responded today stating they needed {$200.00} more to cover shipping insurance. I contacted my bank and told them I needed a refund for a payment made using the banks XXXX app. The bank said no buyer protection is offered using XXXX and nothing they could do. This is PNC bank that I bank with. Please help
Company Response:
State: OH
Zip: 446XX
Submitted Via: Web
Date Sent: 2022-06-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-27
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On Friday XX/XX/2022. I was received a email saying my credit card was charged for XXXX XXXX which I had not authorized. I called the phone number on the e-mail. They said they would gladly refund my money. went into my on-line banking then went to when I typed in the amount to be refunded I typed {$380.00} and they typed {$3800.00}. So then the said the money could XXXX transferred by using XXXX. XXXX would only transfer a {$1000.00}. The {$3800.00} was credited to my XXXX account and debit to my other account. He was going to call back on Saturday XX/XX/XXXX which he did twice I did not answer. I went to the bank on Saturday XXXX, XXXX to check on getting the {$1000.00} stopped was told by the bank that they could not stop the payment. on the {$1000.00}. Went to the bank today XX/XX/2022 was told they could not close a account that a payment was pending. Account should have been closed on Saturday XX/XX/2022. Phone number I called was XXXX
Company Response:
State: KY
Zip: 40014
Submitted Via: Web
Date Sent: 2022-06-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-25
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Someone somehow got into my phone using the SIM card, and sent two sums of money to someone named XXXX XXXX, one transaction was {$150.00} and one was {$170.00}. PNC Bank has refused to refund my money because I had also disputed a transaction back in XXXX for I believe two XXXX transactions. The first time I called after they declined my refund I was told it was because the transactions were over 60 days old, and the ones in XXXX were so okay thats fine, however the {$150.00} dispute was filed on XX/XX/2022 and transaction took place on on XX/XX/2022 and {$170.00} happened on XX/XX/2022 and was disputed on XX/XX/2022. So PNC initially tried to say they were 60 days old, I was placed on hold for 45 minutes and nobody ever came back to the phone, so I called back only to get the an explanation of because I caught the XXXX ones after I caught the XXXX and XXXX ones that they werent giving any of it back. I went back through my statements after I caught the two {$150.00} and {$170.00} because they prompted me to check. PNC bank has caused my account to go negative with this because they took back the {$320.00} provisional credit when they werent supposed to. In addition to that, when I disputed them the second time, they declined me again, however if I didnt receive any info within XXXX business days I was supposed to receive another provisional credit. Over XXXX business days went by with no credit. Also I was supposed to receive a call back from the dispute department and still havent, its been almost XXXX hours and they said Id be called in XXXX. This is unbelievable, Ive got other transactions that I need to dispute with them but I dont feel confident Ill recover my funds.
Company Response:
State: WV
Zip: 26508
Submitted Via: Web
Date Sent: 2022-06-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-26
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: On XXXX XXXX I am received funds of a business transaction for materials. I immediately deposited the check into my business account it was Friday. The company contacted me via messenger to check if the funds were available. Sidebar this check was sent viaXX/XX/XXXX. The funds wasnt available on a Monday I immediately contacted the bank as to inquire about the check and why was it taking so long to clear. The representative said a letter will be mailed out about the Check. I immediately asked what was the problem. I came to understand something was wrong. I was concerned, this was my business account my livelihood. I received a letter stating the check was being held for clearance. I immediately the company that distributed the check. They didnt answer me from that day til this one. The bank froze my account, charged me for monthly charges. I wasnt able to mange or produce business thru my account. The only way I found this out was I signed onto the account and it says XXXX dollars. I immediately call the bank to gain a greater understanding. I was treated like a criminal, what the bank wanted to take out on the company that sent that check to me they totally took out on me. My civil rights were violated. I again I reach out to the bank, I was sent to the fraud department, I explained to them I havent been contacted by the bank and my account isnt accessible to me. I learned not only was the check frozen but so was my account. The representative got in touch with the back office. A XXXX XXXX XXXX was very very rude and she beat around the bush very bad. I asked about my accessibility and can I deposit money into my business account. I was told yes and then no. At the end of the call I was told to go to the bank to retrieve my cash. I went and was totally embarrassed. I sat in that bank not being helped until closing. XXXX XXXX looked away from me the whole time never attempted to call anyone just had me sit she took my license and the paperwork that I have to her but told me that she couldnt help me. Thus was the second time I went and the same thing happened except this time I was asked to leave because there was nothing that could be done and they were leaving for the evening. I have lost a lot of money and business behind this very rude interaction. Im in debt today because of this and my two business are in jeopardy. When I walked in the bank I was looked at as a joke.XX/XX/XXXX+++ shouldnt be treated like this because I identify myself as myself. I was so humiliated! As am entrepreneur Im at a lost of words as an minority. I never thought I would experience something so mean here in New Jersey. This bank dont take likely to my kind and Im truly offended. I also had the liberty of speaking to XXXX XXXX XXXX and I still dont know why she called me its meaningless. Please help!
Company Response:
State: NJ
Zip: 07109
Submitted Via: Web
Date Sent: 2022-06-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-24
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: Pnc refinanced our equity loan on XXXX. The loan was just paid off XX/XX/2022. They charged a late fee on XX/XX/XXXX due to their booking issue however the rep. Said they would refund the XXXX charge. How can they charge us interest on 2 loans at the same time for the same type of loan class and not backdated the payoff resulting in an additional XXXX per day of interest plus they're charging me interest on the new loan we have with them with higher rate and balance. The same house the same company and both heloc eqty loans. So double interest. Illegal. I believe pnc needs a State of Ohio Audit done on all refinances seeing they can not double dip and charge late fees when we closed with them on the XXXX. I worked in XXXX 15 years and also was the XXXX XXXX who helped XXXX XXXX who was your XXXX and I know for a fact if fees or interest are charged this way we would get nailed for it. How may customers refinances has this happened too with PNC? I'm sure it never happened at XXXX XXXX XXXX where I worked or we would've been shut down. Now if they can prove otherwise then no problem. Also the due date went from XX/XX/XXXX to XX/XX/XXXX for a first payment so does that mean 2 months interest due on our first payment? The ist payment should be 30 to 45 days from closing date of XX/XX/XXXX. Therefore XX/XX/XXXX is too far out.
Company Response:
State: OH
Zip: 43560
Submitted Via: Web
Date Sent: 2022-06-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-25
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On or about XX/XX/XXXX I wrote a check for {$1500.00} to the XXXX XXXX Georgia property tax unit, and put it in the mail. On or about XX/XX/XXXX I received a notice from XXXX XXXX that my property taxes were in arrears. I looked in my checking account and saw that this check had been stolen, washed and deposited, via mobile deposit, at PNC bank for the benefit of XXXX XXXX. All customer fields had been overwritten. My signature had been forged, and the amount was overwritten to the original amount : {$1500.00}. PNC accepted the deposit, and my account was charged. I contacted my bank immediately ; they have been trying to get reimbursement from PNC. Today, at the suggestion of my bank, I filed a complaint with PNC case # XXXX.
Company Response:
State: GA
Zip: 30316
Submitted Via: Web
Date Sent: 2022-06-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-25
Issue: Problem caused by your funds being low
Subissue: Late or other fees
Consumer Complaint: Charged $ XXXX service fee on checking account when funds dropped below {$5000.00}. This happened for 5 months in a row, even though I had over {$15000.00} in savings account at same bank and only wrote XXXX or XXXX checks in a 7 year period, likely no more than XXXX during the time I was being charged the exorbitant service fee. I want to know what service I received for my money since there was little or no activity on that checking account. Also, it took XXXX phone calls to get PNC bank to agree to give me the rewards that I had already earned and twice been denied when I decided to take my money elsewhere. The bank only agreed to send me the rewards money after I told them that I was filing a complaint with this government agency.
Company Response:
State: OH
Zip: 43004
Submitted Via: Web
Date Sent: 2022-06-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-24
Issue: Getting the loan
Subissue:
Consumer Complaint: On XX/XX/XXXX I went into a PNC branch in XXXX XXXXXXXX, PA to get a personal loan for debt consolidation. I personally was denied, which I expected, and due to the loan being a co-borrower loan, was told to come back with them and redo the application. When I came back I got a different employee and was told that there is no difference between a co-signer and a co-borrower loan. Because in this employee and branch managers mind, that there is no difference between these terms, they dont enter the information in in the correct order for their system. The first employee knew I needed to go second on the application ( EVEN THOUGH THIS IS A JOINT CREDIT APPLICATION for monthly responsibilities not just co-signed in case of default ) because PNC advises in this branch at least, there is no difference between these types of loans, which is factually not true, the application needs to be structured like a co-signer loan with the bad credit last. So a lack of basic financial knowledge from employees and the branch manager is causing people to not get loans they qualify for, and teaching uneducated consumers dangerous financial lies that there is no difference between co-signer and co-borrower. I dont care thst I didnt get the loan, its PNCs loss, but after being denied the loan due to them not understanding their system and basic financial terms they then suggested that Im pre-selected for a credit card while Im there for debt consolidation. So I question the intent of the denial and the legality of giving false financial advise as an accredited financial institution. Theyre structuring an application under one set of rules and handing you paperwork for another to mitigate their loan risks.
Company Response:
State: PA
Zip: 183XX
Submitted Via: Web
Date Sent: 2022-06-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-23
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Back on or about two weeks ago I submitted a dispute in the amount of {$540.00} against XXXX XXXX. And the PNC Bank Phone Representative assured me that if they dont hear from the XXXX XXXX within a specific amount of time the provisional credit of the disputed amount would be credit amount would be placed in my account. Well that time has passed and absolutely nothing has been done on PNC Bank. In the meantime they sends me this Dispute Form in the mail and expects me know their modern technology now this particular form is much different than the prior forms they had given me and this is done out of spite and envy
Company Response:
State: PA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-06-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-23
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: I called to report non-consented activity on my credit card. Company stated that it would issue me a new credit card number and card. Credit card never came. I never received a new credit card and then noticed a late payment fee on my account which makes no sense since I have autopay set up. I called PNC, they stated they closed my account at my request. I never requested the account closed. I have called PNC multiple times to try and get the situation sorted out. Every time they promise to escalate it, and no one calls me back. This has been going on for weeks.
Company Response:
State: DC
Zip: 20020
Submitted Via: Web
Date Sent: 2022-06-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A