Date Received: 2023-09-09
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: On XXXX I paid {$100.00} from my checking account to my PayPal card. It cleared my bank on XXXX. As of today, XXXX, PayPal still has my money pending. According to them, it should have posted on XXXX, then they changed it to XXXX! My money is still not available to me as of XXXX.
Company Response:
State: LA
Zip: 70806
Submitted Via: Web
Date Sent: 2023-09-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-08
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: Venmo is apparently having a system wide outage ( I found this website to write you on XXXX ) I can not access my funds and they wont write me back All of us got emails saying someone tried to log into our account We changed the password and now we are all locked out without access to our funds
Company Response:
State: CA
Zip: 902XX
Submitted Via: Web
Date Sent: 2023-09-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-08
Issue: Fraud or scam
Subissue:
Consumer Complaint: I received an email from XXXX XXXX ( XXXX ), whom I don't know, today XX/XX/23 at XXXX XXXX. There was a pdf invoice attached that had the PayPal and XXXX XXXX logos on it. I haven't done any business with XXXX XXXX. It said my account has been charged with {$340.00} USD and will be deducted from my account within 24 hours. It says if I don't recognize the transaction or want to cancel the charges, to call XXXX. It said it's for XXXX XXXX. I didn't call the number because I think it's a set up. I did call my local XXXX XXXX at XXXX XXXX, and they verified that it must be fraud. I am going to block the email address this came from.
Company Response:
State: IN
Zip: 46168
Submitted Via: Web
Date Sent: 2023-09-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-08
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2023 a transaction was placed in the amount of {$50.00} sent to a XXXX XXXX account, I did not authorize this transaction. On XX/XX/2023 a transaction was placed in the amount of {$50.00} sent to a XXXX XXXX account, I did not authorize this transaction. It is now XX/XX/2023 and Venmo is still refusing to give me my money!
Company Response:
State: MO
Zip: 652XX
Submitted Via: Web
Date Sent: 2023-09-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-09
Issue: Trouble using the card
Subissue: Problem using the card to withdraw money from an ATM
Consumer Complaint: I have a deposit thats been made to my Venmo account and Venmo requested information I turned everything in and ow they kept my money and closed my acccoint and refuse to give me my money or return to Ssa
Company Response:
State: AZ
Zip: 85043
Submitted Via: Web
Date Sent: 2023-09-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-08
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Round 1*** My 1st case was decided in my favor after reporting 2 unauthorized transactions, but I was never reimbursed for the fraudulent funds transfer. ( ( Case : XXXX ) ) Transaction ID : XXXX Amount : {$100.00} Transaction Date : XX/XX/2023 Transaction ID : XXXX Amount : {$1200.00} Transaction Date : XX/XX/2023 I then contacted PayPal 's support team via Phone and was told they were having " technical issues '' and apologized about me not being refunded. An agent explained the reason I might of not been reimbursed yet is because the system may have not added the transactions to the unauthorized transaction claim. ( How is that even possible? ) The agent then asked me for permission to and I quote " ..initiate a new claim to get your funds back to you. '' I said absolutely, I will put it in writing and I sent it via email with the agents initials attached. Round 2*** A new unauthorized transaction claim was filed on my behalf. ( ( Case : XXXX ) ) This case was later closed NOT in my favor. Here 's the case response : " Case status : Closed Thank you for reporting this case. After our review, we found that certain transactions weren't unauthorized and hence couldn't be covered by PayPal Purchase Protection. '' I would like to appeal this decision. I would also like to add that I am looking into contacting the CFPB, XXXX, Attorney Advice, as well XXXX. I ask that you remedy this situation as soon as you can. Thank you, XXXX
Company Response:
State: NJ
Zip: 07103
Submitted Via: Web
Date Sent: 2023-09-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-08
Issue: Other transaction problem
Subissue:
Consumer Complaint: Venmo would not process my request to pay out. Kept getting message saying to try again later. For days, I tried to process from different devices, through mobile and desktop sites, through app, removed and reinstalled app but kept getting same message. In accordance with message, try later can be as soon as you receive the message. So I tried repeatedly and eventually I got a message saying the account was locked. At no time did Venmo provide a warning stating the account would be locked for any reason like multiple attempts. Why it was locked is still unknown. FYI, Venmo reps have told me the try again later message has been happening for years and that they get hundred to thousands of calls about it. Obviously, theres a software issue that Venmo ( PayPal ) is just ignoring. Initially, I contacted them by phone. Follow up communications were through email. I requested my account to be unlocked. XXXX XXXX tried to force me to give them copies of my ID my identification had already been previously confirmed and I was not going to give a copy of my ID out. I advised XXXX XXXX that my banks new security protocols now required me to provide details on what caused the lock out before they would allow me to re-established an account link again. XXXX XXXX refused to provide any details on the lock out. I advised XXXX XXXX that without lock out the details, my bank wouldnt allow me to use Venmo any longer. XXXX XXXX didnt care so I requested the account to be permanently closed and deleted. Initially he refused to do anything with the account and said I would have to do it, through the accounthello XXXX, the account is locked! Later, I requested confirmation that the account was deleted. He kept providing two different answers, one of which, clearly indicated that they were not going to honor my request and that they were keeping the account ( in a locked status ). I asked him to connect me to his legal department more than oncehe refused. He also told me that even with a cancelled account ( not a deleted account ), that they retain a lot of my account information. I requested a detailed list of which specific itemshe provided a cut & paste generic list from their terms and conditions. I again request specifics and got the same cut and paste ( I assume he was doing this again to antagonize me ). Based on what I have been told by XXXX XXXX, Venmo is not going to explain what action or actions caused the account to lock and my locked Venmo account will not be deleted ( and that theyre going to keep my personal data ). XXXX XXXX definitely needs a lot more training ( or supervision ) before he should be handling customers. In most companies, hed be subject to disciplinary actions. There are lots of other companies other than Venmo ( a PayPal companywho is just as bad ) to use, and thats what Ive done.
Company Response:
State: CA
Zip: 95219
Submitted Via: Web
Date Sent: 2023-09-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-07
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: On XX/XX/2023 I received money from friends and family via PayPal, hours later I received a message saying that my account was limited and I need to submit a picture of my ID, proof of delivery for transactions that werent for any goods and service but instead money sent to me from family and friends. I uploaded a picture on my ID which matches the name on the account and also contacted customer service on that same day. I asked customer service why was my account temporarily limited and he checked the account and told me it looked like that was a mistake from their system as I didnt have to provide proof delivery for money sent to me from friends and family. He also told me he was submitting a ticket to get a manager involved and go over the account. The agent advised me to give it XXXX hours for a resolution and to expect the resolution via email. The next morning XX/XX/2023 I woke up to an email stating that PayPal was permanently limiting my account and would hold my money ( {$260.00} ) for a period of six months. I then contacted customer service again, and again I asked what was the reason behind their decision but she told me she wasnt sure why, I explained to her that my friends and I do get togethers at least once and month and every time we do that I collect the money to purchase the food, utensils and anything else needed for our activities, because Im XXXX XXXX XXXX mom I have more time to help with getting everything together for our fun moms time. That agent asked me if I was receiving money from overseas to which I replied I wasnt since my friends live within the XXXX. She told me she would put in another ticket to request a higher up to take a look into my account. Im still waiting for a resolution which at this point I will no longer be using PayPal since the way they do business is totally damaging for people, holding my money for XXXX months without an specific reason its a violation. Because of this hold I had to put money out of my bank to cover the food and items needed for the get together and now Im left with no money to cover my rent. Its a violation for this institution to hold money for XXXX months without providing a solid reason as to why, none of the customer service agents I have spoke to knew why was my account permanently limited. I would like to have access to my money as soon as possible since they arent given me an explanation as to why they want to hold money for XXXX months
Company Response:
State: CA
Zip: 90301
Submitted Via: Web
Date Sent: 2023-09-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-07
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: XX/XX/XXXX - lost access to my venmo account. Received error XXXX exception : Unauthorized.. each time I tried logging in. XXXX XXXX XXXX my wife lost access to her account as well. Neither of us could receive a verification code to get into our Venmo accounts and we continued receiving the same error whether we tried accessing our account by phone or by computer XX/XX/XXXX- both of us reached out to Venmo customer service. We both were told to wait 24 hours and to try again after that. This did not work and I did not expect it to work based on the nature of an XXXX error. So this was clearly an attempt at a cover up and to buy time since Venmo is still probably currently in the process of trying to fix it. XX/XX/XXXX - my rent was due and my Landlord uses Venmo to receive payment. So now I am late on my rent payment. XX/XX/XXXX - found out from various blogging posts that this issue is being faced by many Venmo customers and Venmo remains to be silent. So I read that this is mainly being experienced by people who have connected their account to other budget and small business platforms e.g XXXX XXXX XXXX. We did have our accounts linked to the XXXX XXXX XXXX XXXX XXXX so it fits what I was reading. XX/XX/XXXX - 3 days without a response from venmo, 7 days without access to my account, which is very concerning from a customer perspective, especially given this is financial data that has impacted me and many other peoples livelihoods. Still no comment from Venmo on what is the issue and no communication on whether they are trying to solve it. I still can not access necessary funds in the account to pay certain bills. I am not receiving direct deposit via venmo, but I imagine for those who are that this is an extreme concern.
Company Response:
State: MD
Zip: 21206
Submitted Via: Web
Date Sent: 2023-09-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-08
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: XXXX XX/XX/2023, I sent a complaint to Venmo about this issue, but I have not heard back. Other users have the same complaint here. XXXX XXXX XXXXXXXX About a week ago, I was no longer able to login and access my venmo account. I just receive an error message that says " XXXX Exception : Unauthorized action.. '' I have XXXX XXXX XXXX sitting in my account that I need to access.
Company Response:
State: OR
Zip: 97211
Submitted Via: Web
Date Sent: 2023-09-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A