Date Received: 2020-09-26
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I opened a paypal account in early XXXX i rhink and XX/XX/2020 paypal restricted my accojnt for i dont know whag reason I'm assuming it was me transferring funds and receiving funds from my best friend and boyfriend paypal account because they closed my boyfriend account as well. But I made no fraudulent transfers I wasn't selling anything and there were no complaints issued against me from anyone. It's fine that they want to close my account but I have XXXX still in the account that they are insisting on releasing after 180 days which is not fair and extreme bey supposedly hold funds for chargebacks which is impossible in mh case so i don't understand why the are holding my money. I've contacted them ghen several times the latest being XX/XX/2020 and still nothing. There isn't any possible way to speak with a live customer service agent its all via messages Rahat they reply to after 2 days. I've never had such horrible customer service before and I dont know what yo do now I just know I really need mh money im out of options and that 180 day wait is ridiculous.
Company Response:
State: AZ
Zip: 85353
Submitted Via: Web
Date Sent: 2020-09-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-25
Issue: Advertising
Subissue: Confusing or misleading advertising about the card
Consumer Complaint: I contacted paypal today and was told they hold direct deposits for 1-2 pay periods. I receive ssi and if the hold my deposit, I will accumulate late fees in the amount of {$50.00} a day starting XX/XX/XXXX. My rent is due no later than 3rd. The representative I spoke with at XXXX confirmed this and so did a rep on their XXXX page. Those reps on XXXX then proceeded to give me the wrong customer service number. The cash card I have is held by XXXX XXXX for paypal, not netspend. What they told me today doesn't match what their website for the cash card says, please see it at https : //www.paypal.com/us/webapps/mpp/paypal-debit-card? kid=p50274079852 & gclsrc=aw.ds & & gclid=Cj0KCQjwqrb7BRDlARIsACwGad7D9Nc33dNhyvqz-MjKDUVC9k3Prmdst0KdXVtkHAwaTnCyOL29ZwYaAmk7EALw_wcB I was advised by the rep on the phone to contact social security and have them change my pay date but for this to be in line with PayPals terms, that would have to be 1-2 months ago and I didn't sign up for direct deposit through paypal until this month.
Company Response:
State: TX
Zip: 75904
Submitted Via: Web
Date Sent: 2020-10-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-25
Issue: Other transaction problem
Subissue:
Consumer Complaint: I placed order for sandals and Paypal was used as conduit for payment. I was not informed that the product came from XXXX and that Paypal was going to be used for payment. They took the funds from my XXXX XXXX XXXX XXXX. I would not have ordered if I knew. The order was place on XX/XX/2020 & I received nothing ; soon it will be 4 months. I asked for a refund on XX/XX/2020 & they have yet to refund my money ( {$28.00} ). I requested refund via their website and their ( XXXX ) XXXXnumber - which they refuse to answer. The transaction ID is XXXX. My Acct # : XXXX Merchant is XXXX XXXX XXXX XXXX XXXX, XXXX. Amount needed to be refunded : {$28.00} Invoice ID : XXXX
Company Response:
State: WY
Zip: 82009
Submitted Via: Web
Date Sent: 2020-09-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-25
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I added funds to my account on XX/XX/2020 and it shows that they received the money on XX/XX/2020 but the money has not yet been used to pay off my balance. I have called the company to attempt to get this resolved but they have stated that there isn't a person that can do that.
Company Response:
State: WA
Zip: 989XX
Submitted Via: Web
Date Sent: 2020-09-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-25
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: We have been contacted by PayPal 's collection department twice. We do not and have NEVER had an account with PayPal. I ignored the phone calls until today in which I contacted them by phone and made it clear that we DO NOT AND NEVER HAVE HAD AN ACCOUNT WITH PAYPAL AND THEY ARE NOT TO CONTACT US AGAIN! I then pulled up their website online and filed a written complaint in which I stated that in XX/XX/2009, they charged my Visa card over {$6000.00} for the purchase of gold bullion. This was the beginning of years to date of extensive ID theft and fraud that initiated our personal and financial information sold all over the world. We did file a police report with our local fraud department and was assigned a detective. PayPal refused to reimburse me. They insisted that one of their reps had spoken to me directly to approve this transaction. After a lengthy investigation that ended up with the case being forwarded to the FBI, they did reimburse me and were told never to contact us again pending criminal fraud charges as my husband is a XXXX veteran. I made all of the above very clear in my written complaint on the PayPal website and once again made it very clear that we do not and never have had an account with PayPal and NEVER WILL! I warned them not to contact us again or I would file a civil suit against them. They are wholly responsible for the devastation of our lives and I will hold them liable if they attempt to contact us again with what is CLEARLY IDENTITY THEFT AGAIN!
Company Response:
State: UT
Zip: 84404
Submitted Via: Web
Date Sent: 2020-09-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-25
Issue: Money was not available when promised
Subissue:
Consumer Complaint: We sold a lop top computer on XXXX and payment was made through PayPal. The funds should have been available immediately, but PayPal would not release the funds and instructed us to ship the item ( {$1200.00} value ) to the buyer. The item was shipped, received, and positive feedback left by the buyer. PayPal would still not release the funds, would communicate through only through text and would not allow a phone call, hanging up each time an attempt was made to contact them via phone. After 30 days had passed, we reached PayPal by calling from a different account, and we were able o reach them. After over an hour of explaining the issue and arguing with PayPal staff - they agreed to release the funds. However, when we attempted to transfer the funds to our bank account, PayPal claimed there was a " problem '' with the account and STILL is holding the funds. This computer was sold so college tuition can be paid, and PayPal is illegally restricting access and and is discriminating against a customer.
Company Response:
State: MI
Zip: 48706
Submitted Via: Web
Date Sent: 2020-09-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-25
Issue: Other transaction problem
Subissue:
Consumer Complaint: I purchased a phone from XXXX and paid with paypal. I returned the phone and pay pal did not refund the money to me. They asked me " copy of the receipt that details my credit ''. I wrote to them and asked them what they mean because I don't have a credit, that is positive amount of money being deposited from my account. It does not exist because my credit was not given back to me, or my money was not refunded back to me. They just denied and closed my case. This is {$170.00} of my money. case XXXX
Company Response:
State: TX
Zip: 75217
Submitted Via: Web
Date Sent: 2020-09-30
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-24
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX I received an email notification to my current email address XXXX from XXXX XXXX that some one attempted to run my credit through XXXX XXXX and PayPal. i have used PayPal but in the past. I currently have a PayPal set up under my school email at XXXX XXXX XXXX XXXX that's the one i use i got hacked and locked out of the other one. I called XXXX and there sending me a free credit report. also they verified with me that i have a fraud alert initial and extended that is place till XXXX. I also have a security alert and credit freeze with all three buraus though that stops accounts and transactions from being ran through and approved. it doesn't stop third party from attempting. I feel attempting to run something through some one else is still a crime even if its blocked and declined. I had no choice but to file this complaint to notify the feds that I recently moved and changed phone numbers. my old phone number is is not remembered at this time. my new number is XXXX my old address is XXXX XXXX XXXX XXXX in XXXX XXXX , wi XXXX note this was a group home called XXXX XXXX which XXXX know longer live at or am affiliated with. in XX/XX/XXXX i moved from the group home in XXXX XXXX, to the XXXX house at XXXX XXXX XXXX XXXX XXXX, wi XXXX this was also a transition apartment owned by the XXXX XXXX XXXX XXXX owners. i left there in XX/XX/XXXX to move in to my own place in XXXX XXXX. my current address is XXXX XXXX XXXX XXXX XXXX wi XXXX. after calling XXXX i attempted to check with PayPal my old account is still registered to my current email but im not getting the pass word resets because the text codes are going to who ever owns my old phone number. i was unable to reach a live person at pay pal and XXXX XXXX. please help me investigate this.
Company Response:
State: WI
Zip: 54701
Submitted Via: Web
Date Sent: 2020-09-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-24
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I gave PayPal my bank account information for the sole purpose of paying my PayPal credit card on XX/XX/2020. On XX/XX/XXXX, PayPal attempted to use my bank account to process an unauthorized charge from XXXX for a anti adware software that I had cancelled months prior. XXXX acknowledged that it had been cancelled. PayPal 's system keeps attempting to process the same charge but has started changing the name submitted to try to bypass the stop payment by the bank which is still ongoing as of today. In an internal message sent to me by PayPal they acknowledge that this charge that was unauthorized by me and stopped by me was still showing active in 2 places within their system. PayPal claims that has been closed and even though they have received the funds back from XXXX, they are still attempting to collect the funds from my bank. PayPal 's automated system doesn't even show the ongoing attempts to collect the unauthorized funds for me to dispute. Most importantly, PayPal will not allow me to remove, delete and disconnect my bank account from their system. This is abuse of power and fraud. I should not have to close my bank account of 20 years because of PayPal using it for unauthorized charges!
Company Response:
State: OH
Zip: 44306
Submitted Via: Web
Date Sent: 2020-10-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-24
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I received an email Sunday XX/XX/XXXX on my PayPal account of a successful transfer {$610.00}, but I did not authorize/request this transaction. The money had been transferred to a prepaid Visa. I contacted PayPal twice to advise it was not authorized, that it was not my Visa card. Both times they replied that it WAS authorized and they could not refund my money.
Company Response:
State: CA
Zip: 932XX
Submitted Via: Web
Date Sent: 2020-09-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A