Date Received: 2020-10-05
Issue: Other transaction problem
Subissue:
Consumer Complaint: PURCHASE A ITEM FROM A SELLER USING PAYPAL AND HAVE NOT RECEIVED IT HAVE FILE WITH PAYPAL TO GET MY MONEY BACK AND HAVE NO RESPONDS FROM THEM TO REFUND MY MONEY. YOU TRY TO CONTACT THEM ON THE PHONE AND GET TOLD TO GO TO THEIR WEBSITE TO DO THINGS AND WHEN YOU GO TOTHEIR WEBSITE TO RESPOND TO THE ACTIONS THEIR WEBSITE TELLS YOU THEIR IS A PROBLEM ON THEIR AND YOUR RESPONDS IS NOT TAKEN.
Company Response:
State: IA
Zip: 523XX
Submitted Via: Web
Date Sent: 2020-10-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-04
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: I RECEIVED SOME FUNDS IN MY ACCOUNT AND THEY SAID IT DOES NOT ALIGN WITH THEIR TERMS AND CONDITIONS AND THEY CLOSED MY ACCOUNT AND HAS STILL NOT SENT ME MY FUNDS.
Company Response:
State: GA
Zip: 30066
Submitted Via: Web
Date Sent: 2020-10-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-04
Issue: Fraud or scam
Subissue:
Consumer Complaint: Sent money through paypal to the wrong email address and the person who received it didn't return it. Paypal refuses to fix the problem for me, leaving me a negative balance over {$450.00}
Company Response:
State: MA
Zip: 02780
Submitted Via: Web
Date Sent: 2020-10-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-03
Issue: Problem with a purchase shown on your statement
Subissue: Overcharged for something you did purchase with the card
Consumer Complaint: PayPal overestimates foreign exchange costs, takes the money from my account and then will not return the XXXX post transaction. I have tried to get a refund and can not get one and I am being pressured to add more funds or open a credit card to use my balance. There is likely XXXX of dollars that have been collected this way. I have asked for almost TWO years for a refund or the ability to use my money balance.
Company Response:
State: WA
Zip: 98040
Submitted Via: Web
Date Sent: 2020-10-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-02
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX at XXXX, I received a text from PayPal : " For your protection, we've limited certain features in your PayPal account due to suspicious activity. Log in to resolve the issue. '' I also received an email. I went to my online account and saw nothing suspicious so I contacted them through their messaging system. I was advised I needed to provide information such as a picture of my license, utility bill or banking statement. I have called several times since XX/XX/XXXX to speak to someone, there is no answer. The messaging system is automated. I haven't worked since XXXX, I was sent {$40.00} on XX/XX/XXXX not realizing I wouldn't be able to get my funds. I found a number on XXXX, I called and it was PayPal Credit, I spoke to XXXX who told me PayPal isn't answering their phones and he has no number for them. Once I told him my situation he gave me a number XXXX. There, I spoke to XXXX who was very kind, she said PayPal picks accounts to verify identity of the customer. She would escalate my issue to the " limitations department '' let them know, I haven't received the phone call I was promised via the message center. I have told the message center, I was no longer sending information after sending a copy of my license. I received a call XXXX at XXXX from XXXX at PayPal XXXX He said he needed a copy of a utility bill and a copy of my bank statement. He stayed on the line with me as I submitted my XXXX bill and I was going to send a copy of my statement without the account number. He said they needed the first page of my statement with account number and all of the transactions on the statement. I refused to submit that information. He said if they don't receive that, my account will be held for 180 days before the funds are available. I told him, I didn't have to show that much detail when I bought my house, so there was no way I would submit that information to PayPal over the internet, let alone my bank would advise me NOT to do that. It doesn't make sense. I checked their XXXX feed and there are hundreds of customers who have the same issue and complaint. Two personal friends received the same email I received. I checked consumer affairs, same issues and complaints as well as XXXX page. I need help with this situation. It's not just about {$40.00} it's the principle that there is no suspicious activity on my account. The day before a bill was debited from my account. I have other bills I use PayPal for. I'm not even able to refund the money to my friend. Thank you for the assistance to this matter.
Company Response:
State: MO
Zip: 63111
Submitted Via: Web
Date Sent: 2020-10-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-01
Issue: Other transaction problem
Subissue:
Consumer Complaint: My PayPal account information was hacked after my XXXX account information was compromised. Within a few minutes, three large transactions were sent to an individual in XXXX, which drained my account. As soon as I saw the pending transactions, I tried to log in to PayPal to cancel/dispute the transactions. My password was locked. I had to reset password. Once I got in, there was already a pending dispute regarding one of the charges. I started a new dispute regarding the 2 others and referenced the pending dispute as well. Paypal stated that the transaction were authorized and closed the dispute without me having any option to escalate the dispute to a claim status. There is no option to appeal the closed dispute or to reopen a dispute regarding the transactions, once PayPal has closed the issue.
Company Response:
State: TX
Zip: 773XX
Submitted Via: Web
Date Sent: 2020-10-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-01
Issue: Other transaction problem
Subissue:
Consumer Complaint: I ordered something via paypal for {$68.00} and disputed it on XX/XX/XXXX when i realized the company was a total fraud. paypal denied the dispute however i still have not received the merchandize and paypal facilited a fraudulent charge as well as fraudulent tax rates. PP D XXXX. XXXX are the paypal order numbers and dispute numbers
Company Response:
State: FL
Zip: 33024
Submitted Via: Web
Date Sent: 2020-10-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-01
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I got a notice from PayPal saying that my account was permanently suspended, with no explanation, on XX/XX/XXXX. This account has been solely used by myself for 4 years, and I only used it for XXXX for the past month. It is very confusing that why PayPal is doing this.
Company Response:
State: IL
Zip: 60616
Submitted Via: Web
Date Sent: 2020-10-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-01
Issue: Problem getting a card or closing an account
Subissue: Trouble getting, activating, or registering a card
Consumer Complaint: My name is XXXX XXXX and im trying to signup for venmo.com through XXXX and I have never done this before. however venmo will not let me signup it tells me I already have an account there when I try to put in my phone number and email. I need to have me account deleted so I can actually go on to venmo and create one. that is all I wish to do. my phone number is XXXX and my email is XXXX XXXX
Company Response:
State: AL
Zip: 351XX
Submitted Via: Web
Date Sent: 2020-10-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-01
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal locked my account on XX/XX/XXXX for no reason. I use paypal for XXXX sales and XXXX sales of sports cards, coins and collectibles. I have thousands of happy clients, and never once in this time frame had a single refund request or chargeback. Paypal has refused to release the money in the account that belongs to me, just a hair over {$2000.00}. They will not provide a reason for the closure and will not listen to anything. I believe this is a financial crime to hold over {$2000.00} in revenue from selling goods and the service of inspecting collectibles for conditional flaws. This is a complete scam, and no one does anything about it due to Paypal 's size. I am also going to file a complaint with the FBI. I need resolution to this. It put a small business out of business during Covid now that I can no longer conduct business.
Company Response:
State: AZ
Zip: 850XX
Submitted Via: Web
Date Sent: 2020-10-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A