Date Received: 2020-09-29
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On Friday, XXXX XXXX, Customer A awoke to XXXX having been drained from his bank account. He reported it to the bank and discovered it had gone into his long inactive Paypal account. Somebody had added a fake name, fake phone numbers, and an address of an empty lot in XXXX to his account ( paypal has refused to address this or take calls to resolve ). He was able to make a payment to the paypal account of Customer A 's wife before whoever was behind the fraud could access the funds from paypal and did this because he was unable to get ahold of paypal as they no longer operate telephone services and do not respond to time sensitive messages. Customer A 's wife ( complaintant ) received the money and transferred back to her bank account, but paypal caught up the next day and is placed a debt on her account, wanting to send the money back to Customer A 's compromised account. The family continues to fight paypal over this issue and paypal refuses to call and resolve the problem.
Company Response:
State: VA
Zip: 22204
Submitted Via: Web
Date Sent: 2020-09-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-29
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My Paypal account was hacked and experienced significant fraudulent activity on XX/XX/2020. They stole roughly {$800.00} from my bank account, and after removing my account information from the site, they are still showing I owe an additional {$290.00}, which is now preventing me from closing my account all together. I have called numerous times to numerous different phone lines and have not received any assistance with the matter. I have emailed, sent messages etc. Paypal has no accurate way of contacting them. I am desperate to close this account as I am still experiencing fraudulent activity. I would like to reach them and take whatever steps necessary to close this out for good and prevent being sent to collections for money owed that was fraudulent in the first place.
Company Response:
State: TN
Zip: 381XX
Submitted Via: Web
Date Sent: 2020-09-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-28
Issue: Other transaction problem
Subissue:
Consumer Complaint: I sent XXXX XXXX a payment of {$160.00} on XX/XX/XXXX via Venmo, which was debited from the bank I have link to Venmo, XXXX, on XX/XX/XXXX. I sent XXXX XXXX a payment of {$160.00} on XX/XX/XXXX via Venmo, which was debited from the bank I have link to Venmo, XXXX, on XX/XX/XXXX. On my Venmo account, I'm informed the transaction went through and the money successfully was sent to XXXX 's bank XXXX XXXX. XXXXXXXX XXXX is informing XXXX that the transfer failed. XXXX sent me proof key bank is not allowing her to accept it
Company Response:
State: NY
Zip: 107XX
Submitted Via: Web
Date Sent: 2020-10-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-28
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: ON XX/XX/20 MY DEBIT CARD WAS CHARGED {$63.00} FROM PAYPAL FOR SOMETHING THAT I NEVER ORDERED OR RECEIVED. XXXX GOT MY COMPLAINT SENT IT TO PAYPAL I RECEIVED A CALL FROM PAYPAL ON XX/XX/20 A PERSON NAMED XXXX EMPLOYEE NUMBER XXXX HE TOLD ME MY CHECKING ACCOUNT ENDING WITH XXXX WOULD BE REIMBURSED WITHIN TWO WEEKS. NOW IT IS XX/XX/20 I HAVE NEVER BEEN REIMBURSED. I REPORTED IT TO THE XXXX THEY CLOSED THE CASE NUMBER XXXX. I ALSO COMPLAINED TOBUSINESS XXXX XXXX THEY INVESTIGATED MY COMPLAINT AND CLOSED THAT COMPLAINT WHEN I SPOKE TO THEM THEY TOLD ME TO MAKE A COMPLAINT WITH YOU. THE END RESULT I WANT PAYPAL TO REMIBURSE MY {$63.00} I HOPE YOU CAN SOLVE THIS PROBLEM. THANKING YOU IN ADVANCE.
Company Response:
State: FL
Zip: 33772
Submitted Via: Web
Date Sent: 2020-09-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-28
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: PayPal is trying to stick me with a bogus chargeback. I have provided them with more than sufficient documentation to stop the chargeback from the credit card issuer of the purchaser, to include an email from the purchaser saying " I know there are no refunds '' and evidence that the purchaser acknowledged terms and conditions of the purchase, not once, but THREE times. PayPal has clearly not tried to fight the chargeback themselves and would rather push it off on me. Unacceptable!!!!!
Company Response:
State: TN
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-09-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-28
Issue: Fraud or scam
Subissue:
Consumer Complaint: There were 4 charges on my PayPal account to the same person using 3 of my cards that were saved on PayPal. I did not authorize these charges, certainly not sending money using credit cards. I do not know the person that I allegedly sent money to. I submitted a PayPal claim stating such, and it was denied and closed in a matter of hours. They claimed that they did not see evidence of it being unauthorized, even though I am claiming and TELLING them I did not authorize those charges. I have tried to get in touch with their customer service only to be greeted by robots and when asked to speak to an agent another automated message states they can not take my call and hang up. I have called all 3 customer service numbers. I was able to speak to an agent after being on hold for over an hour, for her to transfer me to a dead end and my call was dropped. I have messaged the askpaypal XXXX account with no answer. Messages their XXXX with no answer. As well as PayPals own message center multiple times with no answer. I have emailed them as well regarding the claim for {$470.00}, with no answer.
Company Response:
State: NY
Zip: 11354
Submitted Via: Web
Date Sent: 2020-09-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-27
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I've had both my XXXX and PayPal accounts for over 10 years. I sold 2 items on XXXX which were both successful, no issues with either buyer. This was my first time selling anything on XXXX. I received confirmation that the funds were received from the buyers on XXXX and XXXX. My email address ( XXXX ) which was used in the XXXX transaction wasn't associated with my PayPal account. I figured this out through conversations with XXXX when I wasn't seeing the funds in my PayPal account ( XXXX ). XXXX was very helpful and I have no complaint with them. I followed the steps to add that email address to my PayPal account and was able to see the transactions and pending funds. The funds were still on hold so I waited. On XXXX I received an email from PayPal indicating that I can no longer do business with PayPal and that the funds in my account would be held for 180 days. On XXXX I called PayPal to get more information but through the automated process the response what that my account was limited and they weren't able to help me over the phone. My only option was to reach out through the message center, so I did that same day. I asked for an explanation for why my account was limited. I received a response on XXXX that said " due to the excessive risk involved, we would like to begin parting ways ... ''. This doesn't provide any details as to why this decision was made. I would just like to know what flagged my account as risky so I can clarify anything that occured because nothing about my activity is risky.
Company Response:
State: CO
Zip: 80521
Submitted Via: Web
Date Sent: 2020-09-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-28
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: XX/XX/2020 Someone hacked my paypal account and made multiple transactions to a total of {$1600.00} XXXX {$1000.00} paypal Instant tranfer to a prepaid visa card, which is not mine & {$660.00} from my bank Creditcard to a person named XXXX XXXX ( XXXX ). At the same time, this person has faked sending multiple amounts to my account and put all of them on-hold. Below are the amounts sent to me and put on hold Pending : XXXX XXXX + {$600.00} ON HOLD XX/XX/XXXX Held Money Received XXXX XXXX + {$650.00} ON HOLD XX/XX/XXXX Held Money Received XXXX XXXX + {$650.00} ON HOLD XX/XX/XXXX Held Money Received XXXX XXXX + {$200.00} ON HOLD XX/XX/XXXX Held Money Received XXXX XXXX + {$350.00} ON HOLD XX/XX/XXXX Held Money Received XXXX XXXX + {$500.00} ON HOLD XX/XX/XXXX Held Money Received Completed : VISA Card - negative {$1000.00} XX/XX/XXXX Instant transfer using Card VISA Card XXXX XXXX - negative {$660.00} XX/XX/XXXX Money Sent These transactions were made @ XXXX while, I was out away from phones & computers, so no online activity from myside. It took a while to know what was happening and the first thing I did was to change the password for paypal account. Disputed the transaction ( Case : XXXXXXXX ) @ XXXX, hoping for a positive resolution and got a response @ XXXX that it is NOT unauthorized and denied my dispute. I tried calling paypal customer service ( for 3 consecutive days ) staying in the line for hours but no luck. Paypal agent mentioned that the person who did the fraud has claimed a dispute against me saying, I sold something to him and he didn't receive the product. Now paypal is investigating his dispute and declined my dispute transaction as authorized. Paypal is waiting for me to respond on his dispute, not sure what I can do here. I responded to my declined dispute email to provide evidence, on what basis my dispute is declined but haven't heard from Paypal yet. I even reported to local police station for record purpose and also reported to Complaint Referral Form Internet Crime Complaint Center. I couldn't reach the department which looks into Unauthorized transactions and help me resolve the issue, that is the reason I am here raising a complaint to reach Paypal team.
Company Response:
State: IL
Zip: 60056
Submitted Via: Web
Date Sent: 2020-09-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-27
Issue: Problem getting a card or closing an account
Subissue: Trouble getting, activating, or registering a card
Consumer Complaint: Recieved a debit card from Pay Pal, never requested one, dont want it! Please have this company stop this fraudulent practice. XXXX XXXX
Company Response:
State: CA
Zip: 95403
Submitted Via: Web
Date Sent: 2020-10-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-27
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I have a PayPal card which is linked to a XXXX account. The profile includes my email address, a password, and a two-step verification process which texts a code to my cell phone as an additional precaution..a final step to access the account. Months ago, my phone was demolished in an automobile accident, and I have not had that phone number since that time. So, when I try to access the account now, I get through the first two steps : username and password. Then the automated system attempts to send a code to the old number XXXX XXXX XXXX XXXX. I have contacted paypal almost daily for the past month, trying to get them to update my phone number, because there is no way to do so on their automated system. The only way to update the phone number is to log in to your account, then update the number. I can not log into the account, because I do not have that phone anymore. I'm getting a total runaround from paypal, on the few times I have been in an online chat with a representative, they tell me that I am scheduled to receive a call back from a representative. However, they never do call me back. They've placed a limitation on my XXXX card so I no longer have access to the funds that go into that account. I have XXXX dollars on the paypal account which I am unable to access. My name is XXXX XXXX. My account user name on the account I'm having trouble with is XXXX. The phone that is linked to that account ( the phone I no longer have access to ) is XXXX XXXX XXXX XXXX. I am trying to update the phone number to my current number, which is XXXX XXXX XXXX XXXX. So essentially, they are trying to permanently deprive me of my money by not allowing me to update the phone number. Please call me. I need help. ( The following is a transcript of chats I've had with PayPay recently ) : Hi! I'm your PayPal Assistant. I can help with common questions like " what's the status of my dispute '' or " I want a refund ''. If I can't help, I'll transfer your message to an agent. XXXX XXXX - PayPal Assistant Hi. I would like nothing more than to talk to a representative XXXX XXXX Would you like to send this conversation to a customer support agent? We typically respond within a few hours. XXXX XXXX - PayPal Assistant Yes XXXX XXXX If you haven't already, let us know why you're contacting us. Feel free to step away and we'll notify you by email or push notification when we've responded. XXXX XXXX - PayPal Assistant I want to send XXXX to XXXX. Also, I need to update my phone number on the XXXX account. The new number is XXXX XXXX XXXX DH Welcome to PayPal Messaging XXXX! Thank you for patiently waiting. I show that there's no funding source linked with this account, link your bank/card to make a payment. Further, I've sent you an email with the easy steps to reset your password for the other account. Please note, If you've activated 2 Factor authentication on your other account and don't have access to your phone number, you need to call us as we can't help you over message if you don't have access to the phone linked with your account. Please share the last two digits of your bank/card linked with your other account so that I can share more details with you. This is for validation purpose. Feel free to reply whenever you're ready and we'll reply as soon as we can. XXXX XXXX - Durgesh I signed up for this new acct because I've been trying to reach someone who will help me with my other account, which is '' i '' XXXX ''. The password on that account is. XXXX ''. The phone number on the account is XXXX. That phone is no longer available to me, so I am unable to log in to my account. I need to update that number to XXXX, or XXXX. I was bilked out of XXXX dollars on a PayPal scam with a XXXX XXXX card. I am now reduced to this course of action sinc I'm unable to talk to anyone at PayPal. Tr I DON'T NEED TO CHANGE MY PASSWORD XXXX XXXX I need to talk to a person. I am going to drive from XXXX XXXX to XXXX XXXX or wherever you guys are I need the phone number on my other account updated I want to speak to a representative I want to talk to a living, breathing person. My phone number is XXXX. Call me before XXXX today or I'm on my way to PayPal headquarters at XXXX Call me now, if you're there. XXXX XXXX XXXX Hi! XXXX. looks like you are able to login successfully. XXXX XXXX - XXXX XXXX XXXX Heres how to add a phone number to your PayPal account : Click theSettings icon next to " Log out ''. Click the ( + ) Plus icon to the right of Phone. Add your phone number and click Add number. Heres how to update a phone number on your account : Click theSettings icon next to " Log out ''. Click Update to the right of your phone number. Make your changes and click Change Number. Heres how to remove a phone number from your account : Click theSettings icon next to " Log out ''. Click Delete beside the phone you want to delete. XXXX XXXX - XXXX XXXX I CAN'T XXXX LOG IN XXXX XXXX XXXX Here 's how to remove the limitation on your account : Go to the Resolution Center. Under 'Your account access is limited ', click Go to Account Limitations. Next to each step required to remove the limitation, click Resolve, and follow the steps to provide that information. If you complete these steps and your account remains limited, it might be because : We need additional information from you. We will send you an email to let you know exactly what information we need We have not finished our review of your case. We'll email you the results of our review XXXX XXXX - XXXX XXXX XXXX Are you getting an error message when you are trying to login? What seems to be blocking you? XXXX XXXX - XXXX XXXX The automated system is asking me to give them the six digit code after I put in my password I no longer have that phone on that account XXXX XXXX RN I see, may I please have a phone number so I can call you? XXXX XXXX - XXXX XXXX XXXX XXXX XXXX XXXX One of our account specialist will be giving you a call to help you with removing the limitation on your account within the day, please keep your line open. XXXX XXXX - XXXX XXXX Messages are worked in the order theyre received and well send you a notification to your app, PayPal account, and email you when we reply. Thank you. This conversation has been closed. Messages are available in the Message Center for 90 days from the day originally sent. If you would like a copy of any messages prior to that timeframe, please contact us. HELP CONTACT US SECURITY FEES
Company Response:
State: CA
Zip: 92706
Submitted Via: Web
Date Sent: 2020-09-30
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A