Date Received: 2020-09-30
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: On XX/XX/XXXX I received a very threatening collection letter in the mail claiming that I owe PayPal {$550.00}. I owe PayPal {$0.00}. I have attempted to investigate this matter with PayPal six times since yesterday, but I have not received meaningful contact from PayPal. I was also on hold with the PayPal Collection Department for ninety ( 90 ) minutes today. The attached letter is an attempt to scare me as a senior citizen into paying for something I do not owe. Also, IF I owed anything to PayPal, I would have been notified directly by the company first. Finally, PayPal issued me a refund of {$49.00} on XX/XX/XXXX for a balance on my CLOSED account that PayPal owed me. The attached threatening letter has upset me greatly and caused my husband and I unnecessary and unwarranted anxiety and grief. PLEASE HELP ME.
Company Response:
State: NJ
Zip: 08055
Submitted Via: Web
Date Sent: 2020-10-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-30
Issue: Fraud or scam
Subissue:
Consumer Complaint: I did not explain it right as it was a government grant scam which I authorized. I was denied by the company PayPal and my bank XXXX XXXX XXXX because I made a mistake. I am not used to using a dispute resolution center. I never received a product or service because it was a scam. A government grant scam via XXXX XXXX XXXX aka XXXX. He said I should send money to his cashier for fees associated with the grant example XXXX XXXX, taxes imposed or the cost of shipping. A processing fee of XXXX plus XXXX service PayPal fee for a total of XXXX. My case number is Case ID XXXX XXXX. My case was closed and all I have is 180 days to dispute it which PayPal says I can not. The money was sent to XXXX XXXX and in the note box was a comment about XXXX something like laughing. There was nothing I can do to resolve it so I am writing to PayPal now. My bank debit card with Capital One was linked to this account and used for this transaction. XX/XX/2020, Case is not resolved and has been disputed with both by website and telephone PayPal and XXXX XXXX XXXX. It was viewed as my error and cases were closed. XXXX XXXX on XXXX claimed to be the agent in the scam. Probably an index card hanging from his shirt he is no agent of the United States Government.
Company Response:
State: LA
Zip: 705XX
Submitted Via: Web
Date Sent: 2020-09-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-30
Issue: Fraud or scam
Subissue:
Consumer Complaint: I keep receiving these emails stating that my account has been ( Your account has been suspended [ Case ID:XXXX ] ), and each time I log in I am unable to speak with a representative to resolve this problem. I have received several email messages like this one. My account is still active. I am having to use my account today to pay a vendor ( XXXX XXXX XXXX ) person. This kind of service is unacceptable to me as I have been a valuable customer of PayPal for over ten ( 10 ) years without any problems. This is the full email that I received XX/XX/2020 at XXXX XXXX XXXX To : XXXX., XXXX.. XXXX XXXX,.
Company Response:
State: MI
Zip: 482XX
Submitted Via: Web
Date Sent: 2020-09-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-30
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was scammed in a transaction for vinyl record. I sent the man the money on XXXX XXXX and was informed on XXXX XXXX by another individual on XXXX that this scammer was posing as me, attempting to buy the very record I solicited him for. I used paypal to send the money thinking that I was using their merchant services, but I unfortunately still had the " friends and family '' feature enabled when I sent the payment. The amount of money lost is : {$130.00}
Company Response:
State: NY
Zip: 11231
Submitted Via: Web
Date Sent: 2020-09-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-30
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My Venmo account was used for an unauthorized transaction on XX/XX/2017. Due to the fraudulent activity, I opened up a new venmo account to avoid security concerns. Venmo froze my new account because the transaction on XX/XX/17 was never paid and they will not unfreeze my new account until I pay the amount of the fraudulent transaction.
Company Response:
State: OH
Zip: 44107
Submitted Via: Web
Date Sent: 2020-09-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-30
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I awoke on Saturday, XX/XX/2020 to discover that someone had used my PayPal Business Debit MasterCard to charge {$550.00} to various merchants. Naturally, I called PayPal to report this and request that my card be deactivated. No one was available to take me call. Certainly I was prepared to wait on hold for an extended period, but I did not expect to be disconnected. After some online and automated telephone research, I managed to close the account. I'm currently contesting the charges as they clear my account. Given the importance of the situation ( and my past 12 years of experience with PayPal ) I feel that it is critical that an ACTUAL PERSON discuss this matter with me. Again, this morning, I attempted to call PayPal. Again, I was told by a computer voice that they had high call volume and couldn't help me. This is absurd. Rather than rely on their website for a resolution, it's imperative that I speak to an actual person. I will also be reporting this situation to the Maryland Attorney General 's Office and the XXXX XXXX XXXX
Company Response:
State: MD
Zip: 20902
Submitted Via: Web
Date Sent: 2020-10-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-30
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/2020 we received a PayPal notification of 2 transactions at XXXX of {$990.00} and {$1900.00} that were unauthorized and we IMMEDIATELY contacted the company to dispute charges. PayPal responded at XXXX the same night that no fraud was detected, though we just told them that transaction was not us. Then we contacted our credit card company with XXXX XXXX and they conducted an investigation as well on XX/XX/2020 Dispute ID XXXX with the disputed amount of {$2900.00} and on XX/XX/2020 we received a final Determination letter that our claim was denied because they were unable to confirm with the merchant that the disputed charge ( s ) are valid. If we wish to dispute matter further to contact the merchant directly. PayPal only was able to share a name and email : XXXX XXXX XXXX. I researched the sellers email XXXX and it did lead me to a XXXX XXXX possibly at XXXX XXXX XXXX XXXX, XXXX, TN XXXX yet the website XXXX says the seller is also XXXX of an alleged product XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX items and XXXX XXXX XXXX XXXX XXXX XXXX have no idea what that is or what that means. Nevertheless, I contacted the seller to find out where they sent the product or any information on the buyer, yet without response. We opened several resolution disputes with PayPal as well : Dispute Case ID : XXXX and XXXX
Company Response:
State: PA
Zip: 195XX
Submitted Via: Web
Date Sent: 2020-10-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-28
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: XX/XX/2020 I received debit card in the email. Immediatley tried to call PayPal. Waited on phone for 41 minutes and was told someone opened an account on XX/XX/2020 with my name, ss, address -- their email and phone number. I was told I had to be transferred and they could help me. The phone was disconnected. I have tried all afternoon and you get hung on you can't even protect yourself from losses because you can't report the fraud. I have tried 3 XXXX # 's and Can't get a person on the phone. I am concerned. my credit is already locked so I am unsure how this happened. I have not activated the card as I do not want them having my info. Please help me report this to PayPal.
Company Response:
State: NH
Zip: 03110
Submitted Via: Web
Date Sent: 2020-09-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-29
Issue: Trouble using the card
Subissue: Trouble using the card to spend money in a store or online
Consumer Complaint: I have an account with paypal and i talked to them sunday and they told me there is a hacker using my name to buy credit cards and open accounts in my name they have five cards under my name. There was a direct deposit on my paypal on XX/XX/XXXX of XXXX and i spent that money for about five days and then on the XXXX they say i cant use paypal anymore because there has been a fradulent activity so i changed my paypal information the person hasnt touched that money but the person is using my name to buy credit cards or something. I am the owner of my paypal account and now i cant use my paypal mastercard because this person red flagged both of my accounts i still have XXXX i havent been able to touch since the XXXX this month paypal was making me buy XXXX XXXX XXXX so they could acess my account and remove the cards so i can use my money again but i feel like i shouldnt have to pay to have my paypal account back unfozen but paypal on this number told me to buy these cards there number is XXXX they told me dont tell the cashier at XXXX XXXX what i am doing and XXXX XXXX called the police on me and said my card is stolen witch it has my names on them i showed them my id and showed them that its the same cards that was saying there stolen they let me go but they told me to file a fraud report to get that settled and i can use my card again.
Company Response:
State: MS
Zip: 386XX
Submitted Via: Web
Date Sent: 2020-10-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-29
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: The past several weeks PayPal has refused to transfer money in my PayPal to my bank. They have no problem receiving money but won't release money. I've repeatedly both called and texted there customer service dept rather than allowing me to speak or chat with an agent they email me a link to there index of ( so called ) solutions.
Company Response:
State: MI
Zip: 48021
Submitted Via: Web
Date Sent: 2020-09-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A