Date Received: 2023-10-03
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: Venmo does not disclose that payment for goods or services with a credit card is a " cash transfer '' rather than a " credit card purchase ''
Company Response:
State: NJ
Zip: 08055
Submitted Via: Web
Date Sent: 2023-10-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-04
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: My Paypal account was compromised in XXXX XXXX. Credits and debits were issued between Paypal web and Paypal credit to offset the fraudulent purchase, but one of the two entities issued credit and did not properly offset the entry leaving my online account with a credit balance ; thereby, preventing me from using it. Paypal web has harassed me by sending text messages, emails, letters and phone calls asking for payment for a dollar amount I dont owe. I refused to make the payment because thats extortion as my Paypal credit account is paid in full. Due to the lack of payment, Paypal web has continued to block the use of my online account. Ive called Paypal web and Paypal credit numerous times to resolve this issue, but the only response Im getting is finger-pointing from both entities. In addition, Paypal web has given Paypal credit XXXX days to resolve the issue leaving me without the use of my online account due to an incorrect credit balance.
Company Response:
State: CA
Zip: 92880
Submitted Via: Web
Date Sent: 2023-10-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-04
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: PayPal locked my wife 's account this week ( XXXX ). She is living in the XXXX and relies on my financial help which has been channeled through PayPal up to this point. PayPal arbitrarily " limited '' her account essentially freezing over XXXX pesos for six months with a warning that after the 6 months she may not retrieve the funds at all if they believe she has violated anything in the massive user agreement rules. Life is hard in the XXXX, this foolish and abusive action by PayPal has generated hardships for my wife. I believe PayPal should be governed by the same rules banks and other financial institutions have to follow and be held financially liable for discrimination and arbitrary actions such as this. I would like to ask that you advise PayPal to immediately release the funds they have illegally scammed from my wife and I.
Company Response:
State: MI
Zip: 488XX
Submitted Via: Web
Date Sent: 2023-10-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-29
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I can't login the phone number associated has been attached to a XXXX account and belongs to XXXX the person has taken over my XXXX account as well. Phone number associated was an XXXX XXXX XXXX number XXXX
Company Response:
State: TX
Zip: 781XX
Submitted Via: Web
Date Sent: 2023-09-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-28
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I received an email from PayPal, on XX/XX/XXXX, stating my account is permanently limited after a review. I called on XX/XX/XXXX and asked a customer service agent, why was my account limited, she said I can not give you that answer, I then asked for a supervisor and he said PayPal, will contact me within 24-48 hours, they never contacted me. I called again on XX/XX/XXXX, I talked with account manager XXXX, he said PayPal would contact me and once again, they did not. I had 2 XXXX 's with PayPal as soon as my account was limited, I sold my XXXX and PayPal, charged me a fee of about {$90.00}, but I was not allowed to transfer my {$5600.00} to my Bank account. I read PayPal 's user agreement, it says after 180 days my money can be released and transfered, however, it's been 214 days and I still can not transfer my money. I sold my XXXX {$2600.00} XXXX and that is also not able to be transfered to my Bank. PayPal, charged me about {$39.00}. Interesting PayPal, takes a transaction Fee, for both XXXX and XXXX but still will not release my money! I even tried to make a formal complaint but PayPal 's site wouldn't allow me, too. I signed up with PayPal back in XXXX, when I was selling on XXXX, never had an issue until out of nowhere, PayPal, limits my account and " never '' gave me and explanation, truly unprofessional and poor business practice. I then called after the 180 days, and the customer agent stated if I'm eligible or if I qualify, then I will receive my money, I've " never '' heard of such profound nonsense in my life, I have to qualify for " My Money '', its outrageous to even mention something that absurd and foolish! Bottom line PayPal, is operating rogue and doing whatever they want to, with my hard earned money, and I'm not going to allow them to steal " My Money ''. Something Needs to be done with this Unethical business, they do not understand customer service and certainly operates with no regard to there customers, meaning me and I'm sure many others, as the internet shows All the lawsuits against this company, that are ongoing. I would hope the new CEO, is ethical and professional unlike the former one, XXXX XXXX! Warning do not use PayPal, or you too may have sleepless nights, hoping and praying you get your money back.
Company Response:
State: AZ
Zip: 85119
Submitted Via: Web
Date Sent: 2023-09-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-30
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was trying to call XXXX Support for an issue I had with my XXXX TV account. The website came up and had a big XXXX Certified logo and the number came up on the screen just like it normally looks on the XXXX, so I called. It starts out seeming like a regular support call. It is hard to hear him due to some choppiness so he states he is going to call me back from his direct line. He does. I go through the regular questions, name, email, etc. Then they say they need to remote into my phone so they can help me trouble shoot what is going on. They asked me to download the XXXX app and they remoted into my phone. They said my validation was expired and that they need to troubleshoot an issue with my card and my account. That didnt work and they asked me to open Venmo to validate my payment method that way. Im distraught at this point, things dont seem right. I hang up and try to re-check the website I had gotten that number off of, but he keeps calling me back. I answered and was arguing with him about all of the things that had transpired so far and he said, weve frozen your Venmo account so nothing will actually come out. This is just a way to validate your payment. He kind of talks me down and then proceeds to ask me to send multiple payments to 4 different accounts. And when a pop up came up saying insufficient funds I finally just hung up. Deleted the anydesk app. Contacted Venmo immediately, which was extremely difficult. I couldnt get through to anyone and had to send a message through the contact portion of their site where I reported the payments and told them what happened. There was no way for me to cancel or stop the payment in the Venmo app, I did look and try. They tried calling me back many times after I had hung up and was trying to contact Venmo. So I blocked all 3 numbers they were using. XXXX the number I initially called from the website. XXXX his direct line XXXX another line The Venmo accounts were XXXX for {$250.00} on XX/XX/23, payment to - XXXX for {$240.00} on XX/XX/23, payment to - XXXX for {$240.00} on XX/XX/23 and payment to - XXXX for {$240.00} on XX/XX/23. I also contacted my bank and locked down my bank account and card and told them what happened. They said no money would be able to be taken out of my bank account. They opened up a new bank account and moved my remaining funds into the new account. Ordered a new debit card. I deleted my Venmo account later that night I have put a freeze on my XXXX report, so far. Ive reported this to the Federal Trade Commission as well.
Company Response:
State: NY
Zip: 14620
Submitted Via: Web
Date Sent: 2023-09-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-28
Issue: Problem with the payoff process at the end of the loan
Subissue:
Consumer Complaint: On XXXX I received a Business loanfrom XXXX for the amount of {$34000.00}. The terms of the loan were {$590.00} weekly billing.Prior to signing for the loan I was told after fifty percent of the loan is paid off I would be able to refinance the loan and get additional funds. I paid the loan from XXXX through XXXX XXXX on time payments without any discrepancies. The loan was paid off fifty percent so I contacted XXXX on XXXX to refinance for additional funds and was rejected. This puts my business in a bad position to continue to operate. These fraudulent loan practices are unacceptable and are terrible for small businesses. This company needs to be held accountable for these fraudulent tactics
Company Response:
State: OK
Zip: 731XX
Submitted Via: Web
Date Sent: 2023-09-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-28
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: Can't access my Venmo account
Company Response:
State: CA
Zip: 935XX
Submitted Via: Web
Date Sent: 2023-09-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-28
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: To Whom It May Concern, I am writing regarding Paypal 's user interface and security, specifically the log in interface. When the mobile app is first opened, there is an option to " Text a one-time code. '' Similarly when one goes to the sign in page on the Paypal website, there is an option to " Log in with a one-time code '' that is sent via text. Electing this option would allow the user to log in using only the code that is sent, thereby allowing whomever has the code to access the Paypal account even if they do not know the account password. I believe this feature is a significant security flaw in that it allows anybody with access to the user 's phone or text messages to be able to log in to that person 's Paypal account without requiring the password, and there is not a readily available ability to disable this option in the account settings. A password and/or biometric verification should ALWAYS be required to log in. I am not sure why such a feature allowing sign-in solely via text message would be allowed, and more importantly if it is allowed, why such a feature is not able to at least be disabled at the user 's election. As you can see from this post on Paypal 's user forums ( XXXX : XXXX ), there are many users complaining about the same issue, and it does not appear as if Paypal has done anything to remove the feature in question. Please direct them to remove at once the ability to log in solely via text message verification ( and without password or biometric verification ), given the significant security risk that this poses. Thank you.
Company Response:
State: NY
Zip: 10001
Submitted Via: Web
Date Sent: 2023-09-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-28
Issue: Other transaction problem
Subissue:
Consumer Complaint: XXXX charge me for two orders, I only ordered one, I had canceled the other one, one was for {$56.00}, the other one was for {$62.00}, they claim that they refunded me the money, I reached out to XXXX who referred them back to XXXX. It's a big mess, XXXX use the third-party company and only refunding me {$34.00} to XXXX who I am in the process of trying to verify that money is I took the items back to XXXX, handed them to XXXX anXXXX XXXX XXXXld me they have to reach out to the third-party company, I don't think that's right it's not my fault they use a third-party company, the way I paid them. My money is the same way they should refund the money to me.
Company Response:
State: TX
Zip: 76053
Submitted Via: Web
Date Sent: 2023-11-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A