Date Received: 2023-09-27
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I received an email on my computer, saying I needed to check or acknowledge something. When I clicked on the email, it was for approval of a charge for a XXXX XXXX called XXXX XXXX. The bill was for {$450.00} for this XXXX XXXX service. I didn't request this product and was not intending to buy it. The receipt had a number to call, so I called the phone number, and a person answered from Paypal. They claimed this product was purchased through my Paypal account. I ask them how that can be because I told them that I didn't have a Paypal account. I had not had a Paypal account for at least 5 years, which I dropped for fraudulent charges in my name. The person on the phone then told me about several other charges on this account in various places. He even had my social security number, which I don't give out. He said, that there were several in amounts of {$6000.00} dollars and other such large amounts. He then ask me to go to a gas station in XXXX XXXX to get some sort of card that I could make charges on to verify I didn't make those purchases. I thought this was strange so I hung up and called my bank to block charges on my band debit card. I worry about this because I am on retirement and can't afford a lot of legal expenses.
Company Response:
State: TX
Zip: 778XX
Submitted Via: Web
Date Sent: 2023-09-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-27
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX I responded to a social media ad about an apartment by texting the number in the ad. I told them I was interested in the unit and they sent me a jotform application that I filled out and paid a {$50.00} application fee via Venmo to an account belonging to XXXX XXXX XXXX. I was then sent a letter via text message that XXXX XXXX XXXX approved me for the unit. I was then asked to send a security deposit and first month 's rent to keep the unit til I could view it the next day. This was {$1400.00} as the rent was XXXX as was the deposit. I was told the money was completely refundable if I didn't like the unit. I sent the money via Venmo to a XXXX XXXX XXXXXXXX XXXX account. I was supposed to view the unit on XX/XX/XXXX. As I was new to the town where the unit was, I began looking online about the area around the complex. That was when I discovered that the complex was in fact owned by XXXX XXXX XXXX. The same unit was being advertised on multiple social media sites and groups, all with different phone numbers using the same photos. I then texted the number I had been dealing with stating that I wanted my money back and was no longer interested in the apartment. I was told that I had to wait until the morning before my refund could be processed. On the morning of XX/XX/XXXX, I was then told that I had to pay a cancellation fee of {$200.00} to get the money back. I was ok with this and told then to subtract it from the money I had already given and they then said that it had to be paid separately and there was no other way to receive my money back. I initially disputed the charges with my bank ( XXXX ) on XX/XX/XXXX. I paid this money via my debit card so I had to wait for the charges to post. My bank said they couldn't help me due to the charges being through Venmo. I then called Venmo on XX/XX/XXXX. I was told the case was being referred to an account specialist and that I would hear from them via my email associated with my Venmo account. On XX/XX/XXXX I filed a police report with my local police via the self report portal on their website. On XX/XX/XXXX, the account specialist emailed me back stating that they could not help me and I had to deal with the individual. I attempted to request the money back via the same Venmo account I had sent the money to, but the app said I was unable to do so. Also on XX/XX/XXXX the individual reached out to me pretending to be someone else with the clearly nonexistent XXXX XXXX XXXX stating that the {$200.00} cancellation fee was to " authorize '' the refund. I declined to do this since it was obviously another scam. I have screenshots of all transactions and messages received by this individual. Neither Venmo or my bank has asked for them as part of their " investigation ''. Since I have tried all other avenues to attempt to recoup these funds acquired via deception, I am writing to the CFPB because I believe that this transaction is covered by Regulation E of the Electronic Fund Transfers Act and the money should be refunded to me. Thank you
Company Response:
State: WI
Zip: 53704
Submitted Via: Web
Date Sent: 2023-09-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-27
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I have been unable to log in to my account since XX/XX/XXXX. I called on XX/XX/XXXX and they said it was an isolated issue with my account and their service team would resolve the issue within 3 days. I had money in my XXXX account that I needed to transfer but could not due yo lack of access. I can not not have access to my account for 3 days. I had to transfer money to my other card which cost me {$8.00}. I am expecting a deposit and need to know when it comes in.
Company Response:
State: AL
Zip: 356XX
Submitted Via: Web
Date Sent: 2023-10-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-26
Issue: Fraud or scam
Subissue:
Consumer Complaint: I found an unauthorized charge from a company called XXXX XXXX I contacted them and they said it was used by Paypal but they would not issue me a refund. I contacted paypal and they took down my dispute within a hour with no investigation. In addition, Paypal refuses to let me add my bank account on here so someone using my information without my approval. It says someone else using my bank account number which does not make sense at all. All I get is foreigners disrespecting me when I chat to them
Company Response:
State: NJ
Zip: 08753
Submitted Via: Web
Date Sent: 2023-09-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-26
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: I made a purchase of an electric dryer from XXXX XXXX on XXXX/XXXX/XXXX and paid {$660.00} using my PayPal account., the order number is XXXX. The order includes, cable, 30 ft hose and haul away the old dryer. XXXX XXXX came to my house on XX/XX/XXXX to deliver the new dryer. However, XXXX XXXX did not provide all the supplies required and paid for the installation. They left the dryer uninstalled and left. I called them on the XXXX of XXXX, and they were supposed to call me back. No one called me. Then I sent them an email asking them to take the dryer back. NO Response. I have attached a copy of that email here. I then hired another contract and bought the missing parts and installed the dryer, The missing parts that I paid to XXXX XXXX costs {$30.00} and spent additional {$100.00} to complete the installation. Since XXXX XXXX did not respond, I file a dispute with PayPal. I submitted all the information abut PayPal asked me to submit more information, which is basically, same information that I have already submitted. Yet, I resubmitted all the information and proof. After waiting for a month, PayPal sent me a generic email that my dispute is closed since the item was changed and they can not determine what happen. So, do these people at PayPal expect me to watch the uninstalled dry for over a month? I doubt Pay Pal did any investigation as they have not shared any outcome or vendors response with me. This makes me believe that PayPal is in improper business practice. PayPal misleads consumers and provides false information. I want PayPal to refund the {$30.00} for the parts that their client XXXX XXXX failed to deliver and an additional {$100.00} that I paid to the 2nd contractor. I also want PayPal to completely close my account that I was not allowed to do.
Company Response:
State: VA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-09-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-26
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: Venmo has suspended my account and I have a money balance there that I can not move to my bank account neither withdraw it. I have been emailing and calling and the only answer I get is that I have to wait.
Company Response:
State: NY
Zip: 10128
Submitted Via: Web
Date Sent: 2023-09-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-26
Issue: Fraud or scam
Subissue:
Consumer Complaint: Venmo took {$350.00} from me because a customer of mine paid me {$350.00}, via Venmo, Venmo then takes {$350.00} out of my customers account XXXX ( duplicate transaction on a debit card ) instead of once, so she has {$700.00} total come out of her checking account. My customer disputes the transaction, 1 of the 2 charges. Venmo takes {$350.00} out of my account and gives the money back to my customer still keeping the other {$350.00}.
Company Response:
State: IL
Zip: 623XX
Submitted Via: Web
Date Sent: 2023-09-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-26
Issue: Problem with fraud alerts or security freezes
Subissue:
Consumer Complaint: I just checked my credit score and realized a credit card in my name that I never opened. The credit card is called Venmo and there is a {$8300.00} balance. I didn't even know about this card. I contacted Venmo and tried to notify them this is fraud and they absolutely refused to close the account.
Company Response:
State: TX
Zip: 75093
Submitted Via: Web
Date Sent: 2023-09-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-26
Issue: Other transaction problem
Subissue:
Consumer Complaint: My paypal account was under permanent limitation and has {$770.00}. And the funds should be release on XXXX As per paypal Rule any account that is under permanent limitation the funds from the account will be release after 180 days. And my account will finish its 180 days in XXXX for the funds to be release. But when i checked my account last friday, I was shock that the funds was not therr anymore and as I check my activity logs I saw that Paypal transfer my funds to themselves. W/o stating any reason and w/o my legal authorization. In which they really stole my money on my account. The transfer was made last XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-09-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-26
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: Venmo froze my account because of something I didn't have any knowledge of. Someone disputed a transaction which caused Venmo to accuse me of criminal activities without providing me with any proof. They froze my account and told me they're keeping my money. Now Venmo refuses to answer my emails and/or provide me with any information that gives them the right to close my account and keep {$1600.00}. Venmo makes me show front and back of my Identification with a selfie of me holding it before any changes are made. I believe Venmo customer service errored in disputing a transaction rather than just investigating the transaction in question. I believe I should be given my money back immediately and/or be provided with legal advice on how I can sue Venmo are negligence, false advertising, bank fraud, theft by deception, and fraudulent practices. I also would like pain and suffering for all the days my account has been frozen illegally.
Company Response:
State: NE
Zip: 68111
Submitted Via: Web
Date Sent: 2023-09-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A