Date Received: 2023-10-04
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: On XX/XX/2023 I received a digital payment from a friend named XXXX for money that he owes me, and immediately without notice or warning nor information was given to me to resolve my now " frozen '' account, I sent all required documents to venmo and it took over a month to get them to unblcok my account so that I could access my money, now on XX/XX/2023 my friend XXXX again made a payment to me and once again my account was frozen and it was requested that I send in documents again to verify my identity
Company Response:
State: OH
Zip: 44312
Submitted Via: Web
Date Sent: 2023-10-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-04
Issue: Fraud or scam
Subissue:
Consumer Complaint: I reopened my PayPal account because that is the only way XXXX allows you to redeem your cash back rewards from your XXXX account. Then XXXX sent an email that the cash reward had been transferred to PayPal but it was not showing in my PayPal account!! It is {$3.00}. I then reached out to PayPal by phone and no one would take my call and kept sending me to automated lines that did not help!! I called them five times and also tried to reach them through email and on my website and got no response or help!! I then requested they delete my account and they did this within two minutes!! They have committed fraud and stolen my {$3.00} cash rewards and are probably doing this to millions of others too!!! I want my money!!!
Company Response:
State: IL
Zip: 628XX
Submitted Via: Web
Date Sent: 2023-10-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-04
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XX/XX/2023 at XXXX am, I stopped by this ATM at the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX to withdraw {$400.00} in cash on my Paypal debit card. The machine gave me a receipt and my card, but did not dispense any cash. On the receipt, it clearly states " Transaction Denied '', but I received an immediate notification from Paypal that the money had been debited from my account. I reported this immediately to Paypal and they opened up an investigation. I also called XXXX XXXX XXXX to report the malfunction, but was told that since I'm not a member of their bank, there wasn't anything they could or would do for me. They suggested I contact Paypal, which I had already done. Days later, Paypal made a temporary/provisional {$400.00} deposit, pending their investigation. Shortly thereafter, I received an email from Paypal telling me that XXXX provided logs of this failed transaction and they were satisfied with the verbal guarantee that the money was actually dispensed and the case was closed. I requested that the case be re-opened and that XXXX needed to provide an ATM log AND video of the transaction. Paypal re-opened the case, but immediately closed it, stating they were satisfied with the proof XXXX provided, although I have seen no proof at all and I have this little ATM receipt saying " Transaction Denied '', along with my Paypal log of the same transaction. I went to the XXXX location and asked to speak with a manager. Not only was I denied access to a manager, but they also declined to produce or provide ATM logs or ATM video of this transaction. After submitting a complaint to the XXXX, XXXX contacted the 3rd party ATM company and they both reviewed the ATM audio/video/logs of this transaction and, by their own admission in a letter to the BBB, found that the cash was NOT dispensed and their logs showed the discrepancy. They issued a refund to my card on XX/XX/XXXX, but that refund has not been credited to my PayPal account. I reached out to PayPal, but they insist they reviewed evidence to the contrary and are not only refusing to credit my account with this refund, but they have also deducted the original provisional credit amount of {$400.00} from my account, putting my account in the negative. When I asked the PayPal representative for the evidence they are referring to, he gave me an address and told me I have to request that information via a letter to their Billing Error Department, which I sent priority/signature confirmation through USPS. One of these banking establishments isn't being honest in this case, and since XXXX has responded with apologies and a refund, I can only surmise that PayPal is the culprit. How do I proceed from here? Please advise and help!
Company Response:
State: MO
Zip: 64130
Submitted Via: Web
Date Sent: 2023-10-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-04
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On on XX/XX/2023, I made purchased for a web site template from XXXX of XXXX marketplace sellers. XXXX XXXX is an XXXX based company. I purchased XXXX XXXX ( the XXXX seller ) XXXX XXXX XXXX XXXX html website template ( Exhibit A ). I made the purchase to design to custom design XXXX of my brands website. I have been a customer of XXXX XXXX for over a decade. Rarely, I have experienced any issues with their sellers. From XXXX XXXX through the XXXX XX/XX/2023, I made attempts to contact XXXX XXXX regarding several issues that I was experiencing with their Manifesto Creative Portfolio Template. On XXXX XX/XX/2023, I received an email from XXXX studios redirecting me to report any issues with their digital products directly to XXXX ( Exhibit B ). It is worth noting that I also purchased a paid dedicated support with XXXX studios through XXXX XXXX. On XXXX XX/XX/2023 at XXXX XXXX, XXXX studios replied to my support ticket. XXXX allege that I had sent them to wrong URL in the support ticket ( Exhibit C ). I replied back immediately that I did NOT. This was the first only response that I received from XXXX studios. Nearly a month has passed and XXXX studios stopped responding to my support tickets. I had escalate my issues with XXXX seller directly with XXXX XXXX. From XXXX XX/XX/2023 to the present, I made numerous times resolve my issues XXXX XXXX directly with no results. Its been nearly XXXX months and I had to escalate this issue with Paypal ( Exhibit XXXX ). As of this date, XX/XX/2023, Paypal has yet taken action.
Company Response:
State: AR
Zip: 722XX
Submitted Via: Web
Date Sent: 2023-10-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-04
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal Team, I hope this message finds you well. I am writing to express my deep concern and disappointment regarding the permanent limitation placed on my PayPal account, XXXX. I believe this limitation has been imposed in error. First and foremost, I want to emphasize that I have always strived to adhere to PayPal 's policies and guidelines. To the best of my knowledge, I have not engaged in any activities that would warrant such a severe action. The limitation on my account has left me puzzled and distressed, as it appears to be a misunderstanding or misjudgment. I kindly request PayPal to conduct a thorough re-investigation of my case. I believe that upon closer examination, it will become evident that I have not violated any PayPal policies. My intent is not to challenge your authority but to seek a fair resolution to this matter. My PayPal account has been an essential tool for my online financial transactions and business activities, and its suspension has had a significant impact on my daily life. I kindly ask for your understanding and assistance in resolving this issue promptly. If, after your re-evaluation, it is determined that there has been an error, I respectfully request the restoration of my PayPal account so that I can resume using your services. I greatly appreciate your attention to this matter and look forward to a fair and just resolution. Please feel free to contact me at XXXX if you require any additional information or clarification regarding my account. Thank you for your prompt consideration of this appeal. Sincerely, XXXX XXXX
Company Response:
State: NV
Zip: 89015
Submitted Via: Web
Date Sent: 2023-10-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-04
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: XX/XX/2023 -- Added my bank account information to Venmo so I could withdraw money from my account to pay my bills XX/XX/2023 -- Venmo put a temporary hold on my account and requested identifying information XX/XX/2023 -- I provided this information XX/XX/2023 -- I called Venmo support and was hung up on XX/XX/2023 -- I called Venmo support again and was told to upload a secondary piece of ID with a selfie holding my drivers license ; I completed this task XX/XX/2023 -- Venmo unlocked my account and then promptly locked it again, saying I was in violation of the XXXX XXXX XXXX because I had XXXX accounts. They sent an email asking which account to close and I replied with my answer. XX/XX/2023 -- I called Venmo to get an update on reactivating my account and was told to not call back and just wait for an email XX/XX/2023 -- I emailed checking on the status of my case. No answer XX/XX/2023 -- I emailed checking on the status of my case. No answer. XX/XX/2023 -- Still no answer.
Company Response:
State: WA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-04
Issue: Fraud or scam
Subissue:
Consumer Complaint: My mother located a source for XXXX through a telegram correspondence. This was advertised from a website promoting XXXX XXXX material.Initially, she believed this to be truthful and legitimate, dude to its ties with the website claiming XXXX XXXX is currently our active United States president. I however do not share this perception about our current active President. I was suffering a severe case of parasites, which had traveled to my eyes and had developed into a severe health risk. On XX/XX/23, after a brief correspondence from someone claiming to be XXXX XXXX XXXX, ( Screenshots attached ) we were instructed to send {$150.00} through PayPal with the description of " family and friends ''. However the name that we were given, to send the money to, XXXX XXXX XXXX to this, they were very unprofessional, wrote with broken XXXX, and pushed for an illegal vaccine passport card for an additional fee of $ XXXX were told we would receive our order of XXXX the very next day. However we were approached by a ridiculous request to send another XXXX dollars for delivery. All of this naturally through XXXX. The additional request for {$100.00} simply had a white person 's hand holding a package with no address, when I had clearly given the address the day before at the time of the order. At that point we contacted PayPal and let them know of the scam quickly and without any additional questions from us they dismissed it and said there was no wrongdoing at all. PayPal seems to be complicit in fraud and obtaining finances through false pretenses. As the user XXXX XXXX XXXX is still active as of today XXXX was able to obtain Ivermectin through a regular website in conjunction to speaking to an actual person on the telephone and it was shipped within the United States. I have never seen anything legitimate, regarding any type of exchange of information or service, come from XXXX. XXXX XXXX eager to join them.
Company Response:
State: TX
Zip: 77469
Submitted Via: Web
Date Sent: 2023-10-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-05
Issue: Problem when making payments
Subissue:
Consumer Complaint: " PayPal '', " PayPal Credit '' & " Synchrony '' Customer Support have repeatedly committed Felony Fraud to Illegally Discriminate against me for requesting Handicap Accessible Accommodations regarding making payments to my " PayPal Credit '' & " PayPal Cashback Mastercard '' accounts with PayPal. They advertise that users can make these payments over the phone, on their webpage & with their phone apps, however their website & phone apps only allow users to directly link a bank account and draft payments straight from said linked bank account. This forces consumers to call in and provide their debit card information to a Customer Support Agent over the phone, with the CS Agent then processing the payment. They provide no option for users to make payments directly with a debit card unlike their advertised policies even though they clearly have the capabilities to do so. They also don't provide consumers access to their full, unobfuscated account numbers either on the website, phone app or even in account statements. This itself is a Federally Illegal & Fraudulent Business Practice. Combined with their Customer Support repeatedly refusing to acknowledge my requests for accommodations they have acted in an egregiously Discriminatory manner in violation of the ADA Title III Sections XXXX XXXX XXXX For individuals with Disabilities who aren't always able to just pick up the phone and call in to make a payment, this often results in additional fees being charged to the consumers account.
Company Response:
State: CO
Zip: 812XX
Submitted Via: Web
Date Sent: 2023-10-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-05
Issue: Money was not available when promised
Subissue:
Consumer Complaint: My PayPal account became limited on XX/XX/2019. They said in the email that day that they would contact me after 180 days on how I can get my balance. It has been 1,388 days and I have not received any messages from PayPal. They are holding {$340.00}. I deserve interest earned compensation for this failure! I called two weeks ago and talked to customer service and they have still not contacted me.
Company Response:
State: MI
Zip: 48917
Submitted Via: Web
Date Sent: 2023-10-05
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-05
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/XXXX, a merchant in the XXXX XXXX ( XXXX ) issued a credit in the amount of {$280.00} via PayPal to my XXXX XXXX credit card ending in XXXX, which I had originally used for a purchase in XX/XX/XXXX. XXXX initiated this refund because one of the items in the order turned out to be defective and it was still under warranty. PayPal received the refund from XXXX on XX/XX/XXXX. PayPal claims that the issuer ( XXXX ) received the refund on XX/XX/XXXX. Unfortunately, I never received the money. For months I worked with both XXXX and PayPal to sort out this situation. PayPal insisted that the refund had been successful and that the problem was with the issuer. At the same time, XXXX equally insisted that they did not receive the money from PayPal. The attached information contains the following : Screenshots from my PayPal account showing the refund Three different emails on XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX in which PayPal provided the trace number XXXX and laid all responsibility on the issuer Letter sent by XXXX on XX/XX/XXXX stating that they were unable to locate the refund. Given that I was unclear on where the issue laid ( did PayPal not send the money? Did XXXX not receive it? ), and the only universal irrefutable truth was that my money was missing, on XX/XX/XXXX, I opened complaint XXXX against XXXX with the CFPB. On XX/XX/XXXX XXXX provided this official response to the CFPB : Thank you for your patience while we reviewed your account. We have no record of receiving a credit for {$280.00} from XXXX. Due to the time that has passed since the original charge took place, we are unable to assist you further with this matter. The charge is now past timeframe to dispute {$280.00} of the {$350.00} purchase with XXXX from XX/XX/XXXX. We confirmed that when you initially contacted us about this matter earlier this year the charge was past the dispute timeframe at that time as well. We encourage you to work with PayPal, the merchant or seek other options outside the dispute process to obtain a credit. You may want to request that they issue the refund to you by a different method such as a check. Thank you for your feedback. We have forwarded your feedback about your experience in contacting us about this matter to the appropriate parties for further review. Given that now XXXX confirmed definitely that refund with trace number XXXX was never received, it is proven that PayPal is the entity at fault. As a result, I demand that PayPal funds my PayPal account XXXX with a balance equal to the missing refund : {$280.00} or mails me a check for this amount.
Company Response:
State: CA
Zip: 946XX
Submitted Via: Web
Date Sent: 2023-10-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A