Date Received: 2023-10-05
Issue: Fraud or scam
Subissue:
Consumer Complaint: I am being extorted by an unknown person texting me from a number XXXX. They asked me to send them money. First a transaction on Paypal for {$100.00}, then another on XXXX for {$500.00}, and another on Paypal for {$500.00}.
Company Response:
State: PA
Zip: 152XX
Submitted Via: Web
Date Sent: 2023-10-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-05
Issue: Other service problem
Subissue:
Consumer Complaint: I don't have the exact dates on hand. I have trued several times to transfer funds into my paypal account and have been denied. I took time during working hours, which is frowned upon by my employer but was allowed one time to call abd figure out the issue. I was informed of multiple things that the issue could be, but was never furnished with factual information. They took information from to make the transfer happen, but I was not comfortable giving, but due to the need of the transfer complied. I was then faced with the same issues and am still facing said issues, with no desire to try and speak with an individual whom barely speaks my language ( I am in no way offended, it is just hard to communicate with language barriers ). I am need of transferring funds as I use the card associated with PayPal to cover certain expenses. It has cost me many comparable cash transactions to cover theur errors. They have also advertised a credit line... and have denied me ; they have offered me my own line of credit and then used third party companies to deny me.
Company Response:
State: MI
Zip: 49014
Submitted Via: Web
Date Sent: 2023-10-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: Paypal learned about a scammer who defrauded me out of money for blantantly selling fake items from a XXXX account he hacked. Paypal did not resolve the conflict. Said money was transacted as " friends and family '' when I didn't choose that option. Even after receiving police report, Paypal still let the scammer keep the money even with stolen identity. Paypal is deceiving who it protects.
Company Response:
State: OK
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-06
Issue: Other service problem
Subissue:
Consumer Complaint: On XX/XX/12, our company received an email from paypal that a customer had sent us money. We did NOT have a paypal account, did NOT agree to any terms of service, and had NOT asked the customer to send the money via paypal. The customer simply put in our email address and Paypal took the money. We immediately did set up a Paypal account. However, significant information was then required. We had to pay a fee which we had not agreed to before setting up the account. And, now, XXXX weeks later, they have still not released the funds to us.
Company Response:
State: MO
Zip: 64133
Submitted Via: Web
Date Sent: 2023-10-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-06
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: In XX/XX/2022, after over two decades of using my PayPal account without any issue, PayPal suddenly limited my account permanently -- banning me from using the service. They won't close my account and won't allow me to ever set up a new account with them. Many requests to them over the last year have resulted in zero details on why they felt my account should be limited -- they continuously claim they don't have to reveal their reasons. I have confirmed I did nothing that violated the user agreement/acceptable use policy. I wasn't even a seller on the platform -- just purchased goods, traded with friends/family, and gave gifts/donations. They will not allow any appeal or opportunity to address concerns. They won't permanently close the account. A request to then delete all my information and data from their system was denied- they stated that their policy allows them to keep my data around for a decade.
Company Response:
State: MD
Zip: 21234
Submitted Via: Web
Date Sent: 2023-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-05
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: 15 U.S. Code $ 1681c-2 a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft, not later than 4 business days after the date of receipt. It has been 30 days and you are in VIOLATION of this law because I am a victim of identity theft!! Please delete these items IMMEDIATELY! These accounts should not be furnished on my consumer report as they are in VIOLATION!!! Under, 15 U.S Code 1681b - Permissible purposes of consumer reports ( a ) IN GENERAL Subject to subsection ( c ) any consumer reporting agency may furnish a consumer report under the following circumstances and no other : ( 2 ) In accordance with the WRITTEN INSTRUCTION of the consumer to whom it relates. I NEVER gave any consumer reporting agency WRITTEN CONSENT to report anything on my consumer report which violates my rights as a federal protected consumer. NO CONSENT IS IDENTITY THEFT. As a consumer Lam demanding the deletion of the accounts listed IMMEDIATELY!
Company Response:
State: GA
Zip: 30350
Submitted Via: Web
Date Sent: 2023-10-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-05
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/, I used Venmo to transfer {$390.00} to my bank account. The bank account wasnt verified by me and Venmo transfers the money anyways, going against their rules, and supposedly went to XXXX to an account number that didnt exist at all. I didnt see the money and called Venmo XXXX For months, I communicated between Venmo and my XXXX credit union in XXXX, Hawaii and Venmo said that they transferred the money but my credit union XXXX never received any money at all because there is no such account number. Venmo refuses to tell me where my {$390.00} went and did not want to help me any further.
Company Response:
State: HI
Zip: 96720
Submitted Via: Web
Date Sent: 2023-10-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-05
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: " I am deeply concerned about the way the card company has handled my situation. First and foremost, I feel my privacy has been violated as they required me to upload sensitive medical documents related to a XXXX XXXX, which I consider highly insensitive and an invasion of my privacy. Additionally, despite submitting relevant medical documents, the card company seemingly ignored this evidence, showing a lack of proper consideration for my claim. This negligence in evaluating my situation has caused me significant emotional distress, especially given the sensitive nature of my circumstances. Furthermore, the company failed to verify the missing payee information, despite the evidence I provided. This negligence on their part has not only caused me financial distress but also emotional turmoil. I believe I have been exploited as a vulnerable individual in this situation. Being XXXX XXXX of making such deals, I was taken advantage of, which I consider a form of financial exploitation. Moreover, it appears the company engaged in fraudulent activity by manipulating information in their computer system to secure insurance, protecting themselves while causing me substantial financial harm. As a result, I have suffered a significant loss of both money and property. The unauthorized contract, made with a person who had a representative payee, who was not present during the transaction, clearly indicates an unauthorized agreement. This, combined with the company 's deceptive practices, has left me in a dire situation. I urge the CFPB to investigate these matters thoroughly. The company 's actions not only violate consumer protection laws but have also had a profound impact on my life. I seek justice and restitution for the harm I have endured due to their unfair and deceptive practices
Company Response:
State: GA
Zip: 315XX
Submitted Via: Web
Date Sent: 2023-10-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-28
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: As of today, XX/XX/2023 Thursday, I am NOT allowed to log in to my account with Paypal at Paypal.com. I have used this service for probably 20 years. It is currently active and within the last months have charged purchases through XXXX which are charged to my credit card. Today, XX/XX/2023 I tried to log in to my account using my email address of long standing to examine questionable transaction charged to my bank account. HOWEVER, it now demands that I give them my cell phone number and will not log me in without it. Their web page does NOT provide an option to skip it. I am stuck. They do NOT have a right to have this information. I do NOT want them to have it. They have NO valid justification to require it. This is a violation of privacy. And what if one does not have a cell phone number? Permanently locked out. Further, the Paypal terms of service " Paypal User Agreement '' does NOT require the user to furnish their cell phone number. It says : " If you provide us your mobile phone number ... '' So they are violating their own terms.
Company Response:
State: IL
Zip: 605XX
Submitted Via: Web
Date Sent: 2023-09-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-28
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: I have {$4900.00} in a personal venmo account. The company has prevented me from accessing my funds. I received an email from them on XX/XX/XXXX informing me that my account has been frozen. I then proceeded to provide the information from them ( copy of my driver 's license ) to validate my identity. I have been unable to reach a live person who can tell me why my account was frozen, what it will take to unfreeze and by when. I need access to my money. It is very frustrating that this company does not even have the courtesy to respond to any of my attempts to contact them. This is theft!!! They have no right to hold on to my funds without providing me with a valid reason for doing so and a course of action to obtain my funds. This is MY money.
Company Response:
State: NV
Zip: 89052
Submitted Via: Web
Date Sent: 2023-09-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A